Overall a good hotel in a lovely location. It was easy to get to by car from Glasgow Airport, and had plenty of parking. The front of house staff were pleasant and professional, although not overly welcoming or friendly. Restaurant and bar staff however were more engaging with customers.
Food and drinks were good, and of high standard, with a reasonable choice if staying for a few days. The surrounding area is beautiful, although as we were visiting out of season, a number of the attractions were closed. The hotel has invested in a new spa facility, although one main criticism is that there is an additional charge for hotel residents to use it - considering the cost of the accommodation, and additional spend you're likely to make at the venue, the additional hourly rate expected to use the regular spa facilities seemed excessive and not necessary. The room we had was fine, with a good view over the Loch, although was in need of refurbishment. Indeed while we visited, the builders were refurbing rooms on our floor (without causing disruption to guests, I should add). Overall a good venue, although could make a few adjustments to improve and meet expectations for a property of this cost.