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Reviews of De Trafford Hotel by Greene King Inns

3 out of 5
De Trafford Hotel by Greene King Inns
Congleton Road, Alderley Edge, England

Reviews

8.0

Very good

Rating 10 - Excellent. 83 out of 245 reviews" "
Rating 8 - Good. 99 out of 245 reviews" "
Rating 6 - Okay. 42 out of 245 reviews" "
Rating 4 - Poor. 12 out of 245 reviews" "
Rating 2 - Terrible. 9 out of 245 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Mar 2024

6/10 Okay

claire

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nigel

Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of Alderley Edge. Perfect.
Stayed 7 nights in Dec 2023

8/10 Good

Leonard

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here the night before the airport. Great location, clean, warm room and friendly and helpful staff
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanlinees and service poor
man on reception did not tell me i needed to register my car to park in their carpark! I didnt see the notices as it was dark when i arrived. The next day when i queried it was told i would get a ticket... but not to worry phone them and they would pay. Poor service. Room basic and bathroom shabby. The toilet was dirty and yes, i mean dirty, not a nice photo attached. Loud noise all night, presumably from heating but not ideal. Bed was comfy but couldnt have breakfast after 9am as a pre booked breakfast with santa for kids. Wouldnt stay again overall, poor
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Really lovely pub. Especially lovely staff! Very nice food and drink. Very comfy bed though bathroom a little tired. Over all a great stay with no complaints.
Stayed 2 nights in Nov 2023

10/10 Excellent

nina

Stayed 1 night in Nov 2023

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Food and staff all very good. Rooms need updating.
Stayed 2 nights in Nov 2023

8/10 Good

PAUL

Business traveller
Liked: Cleanliness, staff & service, room comfort
2 Eggs please
I have stayed here many times and will be back but the rooms certainly need some TLC, the only chair in my room was disgustingly dirty,stained... the chap who greeted us in the restaurant for breakfast was a little rude, when i ask for 2 eggs on toast he stated i couldn't have 2 eggs it was one as a standard, I'd have to pay...2 eggs on toast would be cheaper to provide than a full English, felt that was poor.
Stayed 2 nights in Nov 2023

8/10 Good

michelle

Stayed 1 night in Oct 2023

10/10 Excellent

Roy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Ian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Good location. Friendly staff. Breakfast okay. Bedrooms could better eg. Uncomfortable bed mattress and smelly en suite (probably due to damp?). Cannot recommend.
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Live folk music occasionally They got me a taxi quickly
Stayed 1 night in Sep 2023

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2023

10/10 Excellent

Nicholas

Stayed 1 night in Aug 2023
Response from DE TRAFF on 24 Aug 2023
Thank You!

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Steve, Hove

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Good location and easy parking. Room was shabby and needed a good clean
Stayed 2 nights in Aug 2023

8/10 Good

Daren

Stayed 1 night in Aug 2023

6/10 Okay

Alban

Stayed 1 night in Jul 2023

10/10 Excellent

Master Niall

Stayed 3 nights in Jun 2023

8/10 Good

Andrea

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at reception (Ange?) was extremely helpful. I am very grateful for his help in printing our boarding passes. We very much enjoyed our stay.
Stayed 1 night in May 2023
Response from De traff on 28 Jun 2023
Thank you for your responseDe Trafford

10/10 Excellent

Brent

Stayed 1 night in May 2023

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Rose

Stayed 1 night in Apr 2023
Response from De traff on 6 Apr 2023
Thank You

6/10 Okay

Noel

Liked: Staff & service
Disliked: Property conditions & facilities
Dated but great service
Hotel needs a refurb, but service from all of the staff excellent
Stayed 1 night in Mar 2023
Response from Detraff on 27 Mar 2023
Thank YouYes we doDe trafford

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a lovely town.
Nice, clean hotel, a bit tired but comfy. Only issue we had was a lack of a useable plug in the room at the table, could not plug in kettle or a charger due to the placement of the plug but we reported that when we left. Good facilities in the town. Very helpful staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Prabha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from DeTRAFF on 8 Mar 2023
Thank You

10/10 Excellent

Prabha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Detraff on 8 Mar 2023
THANK YOU!!

2/10 Terrible

Darren

Stayed 1 night in Feb 2023
Response from Detraff on 20 Feb 2023
HiCan you let us know why it was so terribleReception

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Detraff on 8 Mar 2023
THANK YOU !!

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable, Quiet and Affordable
Comfortable and generally clean (although my daughter regretted looking under her bed!). Décor is tired and in need of a spruce up but it was very affordable and the bedding was clean and bed comfy. The Receptionist upon arrival and the one on departure were both lovely and welcoming. The guy in the breakfast hall not so much, adamant I had only paid for 5 breakfasts, not 6. This was easily cleared up at Reception and I was correct!
Stayed 1 night in Dec 2022
Response from de on 27 Jan 2023
MorningWe are glad you enjoyed your stayDe Trafford

10/10 Excellent

Paul

Stayed 1 night in Dec 2022
Response from DE on 27 Jan 2023
Thank YouDe Trafford

6/10 Okay

Julie

Stayed 1 night in Dec 2022
Response from De on 27 Jan 2023
Thank YouDE Trafford

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
This is not a modern hotel but it was clean, welcoming and friendly. It was very convenient for the station, restaurants and the places I needed to visit.
Stayed 1 night in Nov 2022

4/10 Poor

Robert

Travelled with family
Disliked: Property conditions & facilities, room comfort
Room was tired, door would not close, no running hot water, mattress with springs protruding.
Stayed 1 night in Nov 2022

10/10 Excellent

LINDSAY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were helpful and friendly. When we found that the towel rail in the bathroom wasn't working on a chilly night, they moved us to a different room, no problem. Had a lovely dinner in the restaurant.

10/10 Excellent

peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent staff ,particularly Hellen and Somerset. great time was withe the friendly locals . good food and beer idealfor a short break.
Stayed 2 nights in Oct 2022

8/10 Good

J

Stayed 1 night in Sep 2022

10/10 Excellent

Sarah

Stayed 1 night in Sep 2022

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
4 night stay, Very helpful and friendly. Special food menu delicious. Room clean and comfortable but run down.
Stayed 4 nights in Aug 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, food & room. Many thanks.
Stayed 1 night in Aug 2022

8/10 Good

Chris

Liked: Staff & service
Stayed 1 night in Jul 2022

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022