We stayed here for a wedding. Due to this, we arrived much earlier than check-in time, but were able to collect our keys, which was very convenient. Our room was on the top floor, which was up a few stairs - this was fine for us, but there was no lift, so if you are booking here and can't manage stairs, please specify this in your booking and they will find you a ground-floor room. Our room was lovely and clean, and the hotel staff were very friendly and polite. Would definitely stay here again!