Terrace/patio

Reviews of Salthouse Harbour Hotel

4 out of 5
Salthouse Harbour Hotel
1 Neptune Quay, Ipswich, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 486 out of 686 reviews" "
Rating 8 - Good. 147 out of 686 reviews" "
Rating 6 - Okay. 33 out of 686 reviews" "
Rating 4 - Poor. 12 out of 686 reviews" "
Rating 2 - Terrible. 8 out of 686 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They parked the car for us nice touch
Stayed 1 night in Mar 2024

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quirky interior . Excellent staff, very professional , polite and friendly . The food in the restaurant was fabulous and reasonably priced. The marina was nice but nothing special about Ipswich town centre.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul, Saint Johns

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a beautifully converted Salthouse. It has modern amenities but has maintained the old character of the building. The staff were excellent; very friendly and efficient. I would definitely stay there the next time I'm in Ipswich.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful. Best location in Ipswich. Rooms comfortable and great view of the marina. Highly recommended.
Stayed 3 nights in Dec 2023

8/10 Good

Alexander

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The beds need thicker mattress pads to hide the buttons in the mattresses. Everything else was perfect. Lovely helpful staff
Stayed 3 nights in Dec 2023

6/10 Okay

Jake

Business traveller
Liked: Amenities
Disliked: Staff & service
Generally okay, have stayed before in this hotel and was impressed. This time, bar staff rude and obnoxious. Radiator dripping inside all night, poor nights sleep
Stayed 1 night in Nov 2023

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As wonderful as ever and looking forwards to coming back next month.
Stayed 2 nights in Nov 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, friendly and helpful staff and lovely food. We have stayed several times and always an enjoyable experience
Stayed 1 night in Nov 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Oo
Stayed 3 nights in Nov 2023

10/10 Excellent

Ingrid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary break
We stayed 3 nights, i broke my toe getting out of the shower as its high, i didnt realise it till that night when i took my boot off i asked reception for some surgical tape which i got and told girl on there id done it before so i knew to tape the 2 toes together. My husband mentioned it to a manager in passing when he was at the bar and he said " she did it before didnt she?" , he didnt bother come over to me or ask how i was and it was not put in the accident book either, this in my opinion is very unprofessional and poor management , its not cheap in there and we paid top notch so expect a bit more courtesy even if he didnt care. I did say something when we checked out and the girl was also surprised at this . Disappointing to say the least .
Stayed 3 nights in Oct 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Absolutely lovely hotels with fantastic friendly professional staff, nice location overlooking the river with plenty to do within walking distance. Will certainly be returning there for a weekend break.
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel
Lovely hotel and great location, parked with ease in their car park too.
Stayed 1 night in Oct 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Spotlessly clean, great service and a good quality breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Claire

Stayed 1 night in Oct 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good location, very nice rooms, easy free parking looked after by concierge. Very friendly and helpful staff. Shame that upon arrival receptionist asks if you would like to purchase an upgraded room instead of automatic upgrades being given where available.
Stayed 1 night in Sep 2023

10/10 Excellent

Leroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location right on marina with access to multiple restaurants and pubs, and a great view. Hotel food is first class all the way, and the bar is excellent. Service is top notch. I have done a lot of traveling in my life- this is my favorite hotel.
Stayed 14 nights in Sep 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night in Ipswich
Lovely hotel, large spacious rooms and great service.
Stayed 1 night in Sep 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visit
Still as good as my last visit 15 years ago Staff exceptional
Stayed 1 night in Sep 2023

10/10 Excellent

Jonathan

Stayed 2 nights in Sep 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel, the only place in Ipswich I’ll stay even though they have dispensers of shared soap/shampoo eta,,j
Stayed 1 night in Sep 2023

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet friendly hotel
Great pet friendly hotel. Very modern, spacious and comfortable room. My only observation was that there was no means to regulate room temperature, either up or down. It was good that it was a typical British summer and wasn’t too hot.
Stayed 1 night in Aug 2023

10/10 Excellent

Gayle

Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Apr 2023

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Pleasant stay, room a bit smaller than anticipated but comfortable. We thought it perhaps a little overpriced. We had a Marina view room with small balcony, lovely outlook.
Stayed 1 night in Aug 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay, as usual
We always love staying at the Salthouse. Our stay was superb, as always. Staff are great, and really glad parking seems to be a lot better now by having staff park your car in an overflow car park for you
Stayed 1 night in Aug 2023

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Ingrid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back, as can't beat your Harbour views
Lovely stay and always good to come back to this marvellous hotel. Locals state it as the best hotel in Ipswich, and I have a mind to agree. Only thing that would have made it better this time was a complimentary upgrade and the £10 beverage credit being given - I did as the receptionist, and she stated it was, but from the invoice, it was obvious it had not been. But, I'll be back, as can't beat your Harbour views and quality of service.
Stayed 2 nights in Jul 2023

6/10 Okay

Darren

Liked: Staff & service, room comfort
Great Location, Lovely Hotel, Overpiced
Had a wedding reception at Isaacs next door so took the opportunity to stay at this lovely hotel. Whilst the common areas are very well kept, the room left a bit to be desired. Looked tired and dirty in places and the bathroom leaked water into the room itself. Would have been fantastic at a £150-£180 price point but at well in excess of £200 not including breakfast this is way too expensive.
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Stayed 3 nights in Jun 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Ipswich, fab staff
Service of the staff was fantastic, best i've had in UK for sometime. rooms were OK, could do with Air-Con, you'd expect it for the prices charged. nice location. Art and decor inside the hotel is cheap, interior designer went on a horrific shopping spree.
Stayed 1 night in Jul 2023

8/10 Good

Wayne

Stayed 1 night in Jun 2023

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No air conditioning in the room. It was uncomfortably hot and difficult to sleep. At this price point air conditioning is expected.
Stayed 1 night in Jun 2023

10/10 Excellent

NGOZI, TROY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the breakfast
Stayed 2 nights in Jun 2023

10/10 Excellent

John

Stayed 1 night in Jun 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property but some of the rooms (mine) had small windows - nothing like the pictures. Parking a challenge and VIP benefit has to be asked for. Breakfast expensive compared to other waterside locations
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Michelle

Travelled with group
Liked: Staff & service
Hotel stay
The room was nice, the water spread I’ve the bathroom floor when I used the shower, I had to mop up the water with towels so it did not spread onto the carpet in the room
Stayed 1 night in May 2023

10/10 Excellent

Samantha

Stayed 1 night in May 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the harbour. Met on arrival and our car was dealt with by valet service. We had a great stay.
Stayed 1 night in Apr 2023

10/10 Excellent

PAUL

Stayed 1 night in Apr 2023

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salthouse Harbour Hotel
Fantastic time from start to finish. All staff were very friendly and helpful. Standard room was bigger and better than expected.
Stayed 1 night in Apr 2023