Ratings based on 66 Verified Reviews

3.4 out of 5
63% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by Maria

excellent hotel for a family holiday

Posted 18-Jun-2017 on Hotels
beach family holiday with 4 year old child. we stayed half board. the staff the location and the food were excellent. one of the lifts was broken but that really was a minor issue.
3 out of 5
for Everyone
by A verified traveller from belfast

GOOD Location

Posted 23-May-2017 on Ebookers
Good hotel close to beach food was good would go back.
3 out of 5
by Paul

Basic hotel.

Posted 09-Apr-2017 on Hotels
Bathroom had no door. Paper thin walls making the room extremely noisy. Food was great. Waiter took a bottle of water from our dinner table on our final evening whilst informing us "No drinks if you are only half board"
4 out of 5
for Everyone
by A verified traveller

Posted 31-Oct-2016
Location: Close to the beach and shops good walks along sea front
Very small room and no sun on balcony, food good always something nice desserts great
5 out of 5
for Everyone
by A verified traveller from london

Nice hotel ,two minits walk to beach,shops ect

Posted 20-Oct-2016
Pros: Staff,room view,food,beach,drinks a plenty,and activities and shows every night for kids around 8 and adults at ten
Cons: Soundproofing in rooms, and elivaters that take more than three people
Location: Location is spot on ,for everything including bus to palma 321 cost 5.30 euros each way
Well its not often that the photos you see on the hotel website are the same as the hotel,its very well kept,staff work tirelessly all day for you and cheerfull,i had romm 812 on 8th floor seaview and was the best decition as it was fantastic to wake uo to the sunrise and sea views in the morning and just lovely at sunset on the balcony,at least 6 uk chanells,shower room size was efficient ,toilet was in a bit of a funny angle but not a probleme for me but may be a ishue with say heavier guests. Soundproofing beetwen rooms not good so take ear plugs .food was excelent and all food groops are offered and well prepared fromm full english breackfast to great supper . Cant fault it apart from the room soundproofing ,i would glady go again
2 out of 5
by A verified traveller from coventry

Nice clean hotel but has walls very thin

Posted 18-Oct-2016
Had a nice time until the last few days we had new neighbours we were in room 716 they were 717. They were incredibly noisy screaming all night until 5 am. I initially thought it was young people but sadly they were in there 50s and 60s. We complained to reception. They said would sort it but they were still the same. Also the other side room 715 we could hear snoring all night.
3 out of 5
by A verified traveller

OK Hotel..no more

Posted 13-Oct-2016 on Hotels
We stayed 5 days there. The room is simple and clean. We booked half board. Buffet is fine. We did not like that drinks (at least water) was not even included and had to pay extra for it. This was never mentioned when proceeding to the reservation. WIFI and safe are charged extra and not that cheap :-( :-(. When we wanted to check in our room was not ready. We came 1hour later as recommended by the receptionist and our room was still not ready. We did not really appreciate it and had to wait another hour. Rooms above the pool are loud as you have music at the pool until 10:30-11:pm.
3 out of 5
for Everyone
by A verified traveller from kent

Basic 3*** hotel

Posted 12-Oct-2016
Location: The beach is ideal for children with soft sand and very shallow water. The port with bars, shops and restaurants is a few minutes walk away.
The rooms are very basic, air con worked OK, good size TV with about six English channels. Small bathrooms, good shower,basic toiletries, No hair dryers. Beds comfortable enough. Good size balcony with city view. The dining room got busy so the food ran out quickly but replenish frequently, food OK but needed more veggie options(I don't eat meat or fish) Bar, dining and cleaning Staff friendly. The reception staff especially the lady couldn't do enough to help. Pool area is smallish for the size of the hotel, (we went in October) and if you went in the height of summer you would have trouble getting a sun bed.Overall the hotel was very clean and a basic 3***
3 out of 5
for Everyone
by A verified traveller from Bristol UK

This Hotel is a short walk to the beach, shops

Posted 29-Sep-2016
Pros: Kept very clean and lovely staff. Close to the beach,shops & cafes
Cons: Bathroom space, food choices, entertainment
Location: close to beach/shops cafes/eateries/buses. easily able to get transport to other resorts..ie Peurto Pollensa [3 miles away]
The hotel is kept very clean but the rooms are small and the showers very small and poor water power! Initially the food was very good and varied but went down hill by the end of first week! The sweets provided became much of a muchness after a few days. The Entertainment at night was poor with just 2 acts actually enjoyed! The man in charge of running the nights activities was very poor! Our last night there consisted of 2 quizzes...films/pop songs. These papers were marked by the entertainment guy and the prize given to people he knew and we were never given a rundown of the answers. When we asked we were told they were out of time to do so, yet, were still there 30minutes after!!
4 out of 5
by A verified traveller

Great holidays at Condes de Alcudia

Posted 22-Aug-2016 on Hotels
Overall, we had a great stay at Hotel Condes de Alcudia. The only minus were the day of arrival and the first night, when the hotel was fully booked. Thus, they could only give us a very small room with a tiny bathroom, in the back side of the hotel, near the fire escape stairs. One could hardly take a shower in that bathtub or wash in the tiny sink. Moreover, the drain was clogged and water leaked from the shower came out in the room. However, the lady at the reception desk was very kind and promised she will make the necessary arrangements for a good room to be provided in the morning of the next day. Indeed, shortly after the check-out time, the room was cleaned up and we've been given a very nice, spacious room, overlooking the bay and the resort. This really paid off for the unpleasantness of the first night. Also, the services in the restaurant were very good, while the food was plentiful, varied and tasty. As a recommendation, free WiFi in the room should be considered in the future, as an additional service the customers can benefit of. For the time being, this is only available in the hotel's lobby for half an hour daily and the connectivity is not so good.