Reception

Reviews of Motel 6 Bernalillo, NM

2 out of 5
Motel 6 Bernalillo, NM
210 N Hill Road, Bernalillo, NM

Reviews

5.8
Rating 10 - Excellent. 173 out of 998 reviews" "
Rating 8 - Good. 219 out of 998 reviews" "
Rating 6 - Okay. 181 out of 998 reviews" "
Rating 4 - Poor. 164 out of 998 reviews" "
Rating 2 - Terrible. 261 out of 998 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You get what you pay for
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean, and easy location.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hey Adam, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

10/10 Excellent

natasha

Stayed 3 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Regina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Whole place, including my room, smells of bleach, cigarette, and old food. The staff is very very nice, I see they try hard. The building is old, possibly due for renovation, but the staff is great.
Stayed 21 nights in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

natasha

Stayed 4 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Phillip, Holloman AFB

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Feb 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Tammy, Gallup

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was upset that I was charged multiple times for one night's stay. Staff finally fixed the charges two days later.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan 2024
Hi Tammy,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location seemed safe and quiet and the night watch lady was nice and helpful.
Stayed 1 night in Dec 2023
Response from Nancy Y. on 16 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Christine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The heater didn't work in the room. Got refund.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 16 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Still leftover crumbs and hair visible on floor. Not swept.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Kai

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rude front desk staff.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 5 Dec 2023
Hi Kai,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nope !!!
Sketchy place. Some guys were taking stuff from the window from the room to their truck. The young girl at front desk didn’t say a word while checking in. She didn’t seem like she cared either about the guys entering through the window. The room was filthy. Black long hairs all over. The sheets and bedding were dirty. Floor was full of dirt/crumbs. Sink wasn’t clean. Toilet was disgusting. You can hear EVERYTHING from the people staying next to us or in the hallways. Wouldn’t stay here again.
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Dennis

Stayed 1 night in Nov 2023
Response from Customer Care Team on 18 Nov 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

LaVonne

Travelled with family
Rooms need updating.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi LaVonne,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful customer service. Really helped us out on an unplanned trip with lots of bumps in the road
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Jessica,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Matthew

Stayed 1 night in Nov 2023
Response from Customer Care Team on 18 Nov 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 8 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Darien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Darien,Thank you for the perfect rating!! Maz K.#Team6

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dog show
I enjoy staying there because of the beautiful view of the mountain. The staff is always very nice. Everything seems to be really clean. And I go there for a dog show and they don't charge me for the dog. That's always nice.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Pam,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Excellent

Stevens

Business traveller
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

Susan

Disliked: Amenities, property conditions & facilities
Very bare bones accommodation. Thin walls. Nothing around it. Resources (e.g., restaurants, gas) not that far away but location is a negative.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 2 Nov 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Amie

Stayed 5 nights in Oct 2023
Response from Customer Care Team on 18 Nov 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 27 Oct 2023
Hi Tim,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Merrilyn

Travelled with pets
Liked: Cleanliness
Disliked: Amenities
Definitely a no frills stay. But it was very clean, warm, and I felt safe.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 25 Oct 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

6/10 Okay

Lucas

Stayed 1 night in Oct 2023
Response from Customer Care Team on 18 Nov 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
No Problems encountered
Stayed 1 night in Oct 2023
Response from Sophia CSR on 21 Oct 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Jodi

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 21 Oct 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 21 Oct 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 17 Oct 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXTREMELY RUDE MANAGER
The rooms were dirty, run down, and broken tiles on the floors. The person at the front desk " Annie Patel" was EXTREMELY RUDE and DISRESPECTFUL. When I arrived the room I was given was VERY DIRTY, there was food crumbs everywhere and hairs all over the bathroom and tub. When I asked to have the room cleaned they just gave me another room. We moved to the second room, as I laid in bed a funny smell was being coming into the room. After 15 minutes of sitting in the room a big spark generated from the light fixture and a cloud of smoke. The lights shorted out and a possible fire hazard was waiting to happen. Again I went to the front desk and let the manager know what had happened and asked to get another room, she refused and told me that I needed to leave the property "NOW" and she WAS NOT going to give me another room. I had to call the Police and get them involved because she was determined to kick me out that night. The Fire Department also showed up and after inspection, determined that the room was unsave and should NOT be used. After confronting the Manager with Police at my side, she still gave me a hard time with giving me another room. This lady "Annie Patel" has NO CUSTOMER SERVICE SKILLS nor ANY good ways to treat guests. SHE is a person NO ONE should have at a business that deals with people.. ZERO people skills. After the Police talked to her, she finally gave in and gave me another room, which was also very uncomfortable.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired, Old, Sketchy area
Black mold on Jaccuzi tub jets. Very old and tired hotel. Skimpy towels and only had one in my room, had to ask for second one. King bed was very hard.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our rooms when we arrived were not ready, but with a little work, the front desk changed our reservation to two other rooms that worked equally well, which were ready. The stay was quiet and the rooms were clean. Grounds were clean and neat.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

8/10 Good

Dale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Clean and convenient to interstate. Definitely a no frills motel.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Madelynn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location convenient to Interstate.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

4/10 Poor

Clarissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay. Shower didn’t work properly. Never received house cleaning. Cracks in the floors, nicks all over the place. Definitely not sound proof. Good enough to deal with for a few nights, that’s it.
Response from Sophia CSR on 16 Oct 2023
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

4/10 Poor

Kathy

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on 16 Oct 2023
Hi Kathy,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Lucas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to main road pretty much only good thing, remote was missing cover knob on AC was broken, used/opened soap and towels
Stayed 1 night in Oct 2023
Response from Sophia CSR on 11 Oct 2023
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasted time not good service at all.
No microwave coffee maker inop, air conditioner not working, manager no where around, tv had a busted speaker. Although young and polite, desk person not helpful at all. Wasted time here! Moved from room 117 to room 222 and both bad rooms. Manage no where around.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 11 Oct 2023
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

4/10 Poor

Trish

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff. Room felt unclean
Stayed 1 night in Oct 2023
Response from Sophia CSR on 9 Oct 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I have ever experienced !
This was the most disgusting hotel I have ever been to. We walked in our room and didn’t even want to touch anything. So we walked back out in less then 20 min and asked for a refund and was denied it. We did not stay there. Cigarette ash everywhere walls covered in smeared blood. Bad bad !
Stayed 1 night in Oct 2023
Response from Sophia CSR on 9 Oct 2023
Dear Guest,Thank you for sharing your review. We apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.

2/10 Terrible

Philip

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy, small, and worn. Tile, tub and sink are not fit to serve in a Motel. The key failed to operate each day, room service was not provided with out a specific request, I was informed. Count us out from Expedia and Motel 6.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 9 Oct 2023
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Maritza

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on 9 Oct 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 6 Oct 2023
Hi Mark,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A free night at another location.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Madeline

Travelled with family and small children
Disliked: Staff & service
No good TV selections
Stayed 1 night in Sep 2023
Response from Sophia CSR on 30 Sept 2023
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 25 Sept 2023
Hi Daniel,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Pedro

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Jaeyoung

Stayed 1 night in Sep 2023
Response from Sophia CSR on 25 Sept 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!