Hotel Albuquerque at Old Town

Photo gallery for Hotel Albuquerque at Old Town

Primary image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Premium bedding, desk, laptop workspace, blackout curtains
Premium bedding, desk, laptop workspace, blackout curtains

Overview of Hotel Albuquerque at Old Town

Hotel Albuquerque at Old Town

3.5 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
800 Rio Grande Blvd Nw, Albuquerque, NM, 87104

Explore the area

  • Popular LocationOld Town Plaza8 min walk
  • Popular LocationNew Mexico Museum of Natural History and Science14 min walk
  • Popular LocationABQ BioPark Botanic Garden18 min walk
  • AirportAlbuquerque, NM (ABQ-Albuquerque Intl. Sunport)10 min drive

Choose dates to view prices

About this area

Albuquerque

Hotel Albuquerque at Old Town is located in Sawmill Area, a walkable area in Albuquerque with good shopping. Albuquerque Little Theatre and El Rey Theater are local landmarks, and some of the area's attractions include Atomic Museum and Explora Science Center and Children's Museum. New Mexico Museum of Natural History and Science and ABQ BioPark Aquarium are also worth visiting. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as sledging and snowshoeing.
Visit our Albuquerque travel guideOpens in a new window
Map

What's nearby

  • Atomic Museum - 7 min walk
  • Albuquerque Museum - 7 min walk
  • Old Town Plaza - 8 min walk
  • New Mexico Museum of Natural History and Science - 14 min walk
  • ABQ BioPark Botanic Garden - 18 min walk

Getting around

  • Albuquerque Alvarado Transportation Center - 10 min drive
  • Albuquerque International Sunport (ABQ) - 10 min drive

Restaurants

  • High Noon Restaurant & Saloon - 5 min walk
  • Seasons Rotisserie & Grill - 5 min walk
  • Monica's El Portal - 6 min walk
  • Antiquity Restaurant - 9 min walk
  • Old Town Pizza Parlor - 9 min walk

About this property

Hotel Albuquerque at Old Town

3.5-star Albuquerque hotel in Sawmill Area, walk to Old Town Plaza
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a coffee shop/cafe and a spa tub are on-site. All 188 rooms offer free WiFi, room service and TVs with cable channels. Premium bedding, coffee makers and free local calls are among the other amenities available to guests.
Hotel Albuquerque at Old Town offers 188 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Albuquerque hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10:00 AM: USD 10-30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • Shopping
  • Hot tub

Family friendly

  • Free cots/infant beds
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference space (41000 square feet)
  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Smoke-free property

Restaurants on site

  • Gardunos of Mexico

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

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Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 13 January 2022 to 30 April 2022 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75.00 per pet, per stay
Welcoming dogs only
2 per room
Pets cannot be left unattended
Food and water bowls are available
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children 13 years old and younger stay free when using existing bedding
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Pool access
  • Health club access
  • Fitness centre access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room bottled water
  • In-room coffee
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

Property is also known as

Albuquerque Old Town
Hotel Albuquerque Old Town
Hotel Old
Holiday Inn Express And Suites Albuquerque Old Town
Albuquerque At Old Town
At Old Town Hotel Albuquerque
At Old Town Albuquerque
Hotel Albuquerque at Old Town Hotel
Hotel Albuquerque at Old Town Albuquerque
Hotel Albuquerque at Old Town Hotel Albuquerque

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 786 out of 1316 reviews
5 - Excellent 60%
Rating 4 - Good. 341 out of 1316 reviews
4 - Good 26%
Rating 3 - Okay. 114 out of 1316 reviews
3 - Okay 9%
Rating 2 - Poor. 56 out of 1316 reviews
2 - Poor 4%
Rating 1 - Terrible. 19 out of 1316 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

4.2/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was impressive. We ended up upgrading to a king bed with balcony. We had a nice view of the city. The restaurant, Garduno’s, had good food and a friendly staff.
Stayed 2 nights in Mar 2022

1/5 Terrible

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We showed up for check in and the hotel was closed for renovations for at least another week. We reserved our stay with them a few months in advance and were not given any indication that they would not be operating during our reservation, instead found out once we arrived. Luckily we went to the hotel next door to see if they had any info and were told our reservation had been transferred over and we weren’t stranded. I found this to be terrible customer service that we weren’t given any heads up about the closure/transfer prior to our trip out there.
Stayed 1 night in Mar 2022

3/5 Okay

Liked: Cleanliness
Disliked: Staff & service
disappointed to find out the day of arrival that the hotel was shutting down for 2 mths for renovations. As a result the restaurant was not opened, so dinner and breakfast had to be outside of the hotel. I will say that upon on arrival, Kendall the concierge was terrific. He was the only helpful and courteous person that we dealt with while staying at the hotel. Also, there was no hot water available upon check-in. We had to wait a couple of hours before it was.
Stayed 1 night in Dec 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Having the old town mercado, restaurants, and museums, right next door is a huge plus. Unfortunately, staffing was an issue due to Corona Virus concerns, so some of the amenities were unavailable.
Stayed 3 nights in Dec 2021

5/5 Excellent

Stayed 3 nights in Dec 2021