The man at the front desk was very friendly. When i got into my room there was a definite smell. The source of the smell was a little poop in the toilet bowl! I took a picture but i don't think i'll post it--it's gross! the tub was in bad shape--not dirty, just needed maintenance. the loveseat had big spots of missing pleather. On the plus side, the bed was very comfortable! Not sure how this property is so highly rated. that wasn't my experience.