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Reviews of Best Western Plus Executive Suites

3 out of 5
Best Western Plus Executive Suites
4630 Pan American NE, Albuquerque, NM

Reviews

7.8

Good

Rating 10 - Excellent. 415 out of 1001 reviews" "
Rating 8 - Good. 281 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Dominick

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room service was great along with soap dispenser included inside the shower I did dislike how the parking lot is small & our restroom door did not lock
Stayed 1 night in Apr 2024

6/10 Okay

Samantha

I havent even checked i yet
Stayed 1 night in Apr 2024
Response from Steve B on 15 Apr 2024
Dear Samantha,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Plus Executive Suites

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steve B on 3 Apr 2024
Dear Mary,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

10/10 Excellent

Sabrina

Stayed 2 nights in Jan 2024
Response from Steve B on 1 Apr 2024
Dear Sabrina,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good but is next to a busy highway full of night time car racers. Noisy. It is a little tricky negotiating going south from the hotel which is on a one way frontage road but it is doable.
Stayed 1 night in Mar 2024
Response from Steve B on 1 Apr 2024
Dear Karen,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

2/10 Terrible

Brynn

Disliked: Cleanliness, staff & service, property conditions & facilities
This was very dirty, not at all like the pictures. Smelled like marijuana. I would never stay here again.
Stayed 1 night in Mar 2024
Response from Steve B on 21 Mar 2024
Dear Brynn,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Plus Executive Suites

2/10 Terrible

Karianne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room consisted of an ugly oder when we entered the room. The couch/pullout bed was broken. The room didn’t provide linens. Requested for another room but they we were told it wasn’t there concern because we book through a 3rd party website. Not staying here again and would recommend you book else where.
Response from Steve B on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Plus Executive Suites

2/10 Terrible

Aaron

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The pull out bed did not work and when I notified the front desk they just told me that there was nothing they could do. Had kids above us running around stomping all night till 3 am. Still front desk did nothing. Shower did not have any warm water will not go back even if I was paid
Stayed 1 night in Mar 2024
Response from Steve B on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Plus Executive Suites

6/10 Okay

Arlo

Stayed 1 night in Mar 2024
Response from Steve B on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Plus Executive Suites

8/10 Good

Alyssa, Danville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay. I dont know why Expedia thinks a 4 is bad. We were only there one night and it met my needs. I wouldnt want to be there a week, but if you just need a place to stay for a day or 2, it's a good choice.
Stayed 1 night in Mar 2024
Response from Steve B on 15 Mar 2024
Dear Alyssa,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve B on 15 Mar 2024
Dear Ana,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

8/10 Good

Athena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
All in all good room. Definitely is dated, and need to get a handle on the pot smokers because the halls of level 3 reeked everytime we went out. Nice in room jet tub. Breakfast was very good. Staff friendly and helpful. Close to many resturants and shopping. Didnt seem to ruff of a neighborhood.
Stayed 1 night in Mar 2024
Response from Steve B on 6 Mar 2024
Dear Athena,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

8/10 Good

Mary

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Steve B on 6 Mar 2024
Dear Mary,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

8/10 Good

Shalimar

Liked: Property conditions & facilities
Was cozy
Stayed 1 night in Feb 2024
Response from Steve B on 6 Mar 2024
Dear Shalimar,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

10/10 Excellent

Elese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was emaculet 👍💯
Stayed 2 nights in Feb 2024
Response from Steve B on 6 Mar 2024
Dear Elese,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

10/10 Excellent

Dawn, Santa Fe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and staff was friendly. It did take a while for the water to heat up for a shower. Overall a nice stay.
Stayed 1 night in Feb 2024
Response from Steve B on 6 Mar 2024
Dear Dawn,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

6/10 Okay

Twilia

Liked: Cleanliness, staff & service, property conditions & facilities
Our one night stay was decent. Our rooms were clean. It was quiet so we got a good nights rest. However, the pool was closed during our stay which made our stay just a tad bit disappointing.
Stayed 1 night in Jan 2024
Response from Steve B on 6 Mar 2024
Dear Twillia,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Plus Executive Suites

4/10 Poor

Rosa

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Steve B on 22 Jan 2024
Dear Rosa,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,-SteveGeneral ManagerBest Western Plus Executive Suites

10/10 Excellent

Niviere

Response from Steve B on 6 Mar 2024
Dear Niviere,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

10/10 Excellent

Ezequiel

Stayed 1 night in Jan 2024

6/10 Okay

Rob

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Carmela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Steve B on 6 Mar 2024
Dear Jeanette,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

10/10 Excellent

Rodriquaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compliment
It was nice and quiet but men outside the hotel were smoking weed
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
There was some dirty stains on the bed sheets. The heater turned on and made a very squeaky sound keeping us up all night.
Stayed 1 night in Dec 2023
Response from Steve B on 22 Jan 2024
Dear Michael,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,-SteveGeneral ManagerBest Western Plus Executive Suites

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Response from Steve B on 6 Mar 2024
Dear Jason,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Plus Executive Suites

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did NOT like the street that exited the Hotel property. Pavement was rough and we had to pull thru 2 lanes of traffic to turn LEFT to exit street....stop light needed
Stayed 6 nights in Dec 2023

10/10 Excellent

SHEILA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Nov 2023

10/10 Excellent

John Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay for our big family. Very comftorable and enough space.
Stayed 3 nights in Nov 2023

6/10 Okay

Paul

Stayed 1 night in Nov 2023

8/10 Good

Javier, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Tim

Travelled with family
Liked: Cleanliness, staff & service
Hotel is at a very busy location. The room was comfortable, but not light tight and the parking lot is well illuminated with the very bright lights. Also don't care for heating/ cooling units right next to the bed as they are difficult to regulate. Breakfast was ok, location in town was ok. Entry to hotel somewhat awkward-not off service road, but next road back from I25 so you made a left turn off Montgomery across three lanes of traffic.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay!
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Sep 2023

4/10 Poor

Jennifer

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A/C didn’t work properly, very loud and squeaking. Front desk shrugged it off and offered zero assistance.
Stayed 1 night in Nov 2023
Response from Steve B on 17 Nov 2023
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We had a good night
We felt much safer at this hotel than other's we've been to as a family. The staff was friendly, quick, and helpful. There were a few issues with cleanliness (e.g. a couple roaches and missing towels) but overall an acceptable.
Stayed 1 night in Nov 2023

2/10 Terrible

Steve

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Steve B on 10 Nov 2023
Dear ,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

Verified traveller

Business traveller
The heater didnt work
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
This hotel was great and Barbara was very helpful. Wish I could say the same for hotels.com
Stayed 1 night in Oct 2023

10/10 Excellent

Allan, Saratoga Springs

Stayed 1 night in Oct 2023

10/10 Excellent

Ohinniyan

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 5 nights in Oct 2023

10/10 Excellent

Candi, Papillion

Stayed 3 nights in Oct 2023

6/10 Okay

Yazmin

Travelled with family
They never had clean towels at the deont desk
Stayed 2 nights in Oct 2023

10/10 Excellent

Phillip

Stayed 1 night in Oct 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Candi, Papillion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was a great size. The beds were comfortable and so was the sofa. The breakfast was cooked on site, not put into microwave to warm up. I was pleasantly surprised.

6/10 Okay

Virginia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Douglas

$400 per night for a room with worn out carpet
Stayed 1 night in Oct 2023

4/10 Poor

Margaret

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a businessman’s hotel
Place needs lots of maintenance. Dirty, peeling wallpaper, bathroom needs lots of care , no usb ports in room, no doors on closet, and more. It is not a business hotel. The complementary breakfast was great - plentiful and varied. The cook/ attendant was so nice and attentive. Reported excessive noise in parking lot three nights in a row - partying and over loud noise - and night manager did not fix the problem. The partygoers were a known problem but were not stopped. Cleaning staff was overwhelmed but did a great job with what they were dealing with as far as room conditions. And they charged a $50 fee as deposit for potential damages.
Stayed 4 nights in Oct 2023
Response from Steve B on 16 Oct 2023
Dear Margaret,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Front Desk AssociateBest Western Plus Executive Suites