Indoor pool, outdoor pool, pool umbrellas

Reviews of Vila Gale Cerro Alagoa Hotel

4 out of 5
Vila Gale Cerro Alagoa Hotel
Rua do Munícipio, Lote 26, Apartado 2155, Albufeira

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 528 reviews" "
Rating 8 - Good. 213 out of 528 reviews" "
Rating 6 - Okay. 58 out of 528 reviews" "
Rating 4 - Poor. 12 out of 528 reviews" "
Rating 2 - Terrible. 10 out of 528 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had a great holiday . And would return to the hotel and resort .
Stayed 7 nights in Feb 2024

4/10 Poor

Barry

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Larry

Travelled with partner
This hotel was in the perfect location! Less than 10 min walk to the beach area where you could enjoy the water and walk to old towne. Also a short walk (15 mins) to the strip. Quiet area with restaurants within minutes.
Stayed 3 nights in Oct 2023

4/10 Poor

patricia, Quispamsis

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I picked this one because it is close to everything and I wanted a gym. Everything was clean but pretty dated. The sofa in the room was so uncomfortable and the lighting was terrible. They have no tissues in the rooms and none are available. They also have no iron or ironing board. My husband went to a shop down the street and had to buy one since our clothes were wrinkled from being in suitcases. Another guest was there buying one at the same time and the woman at the store said they sell a lot to hotel guests.
Stayed 4 nights in Sep 2023
Response from Tiago Pais on 17 Oct 2023
Dear customer, We appreciate your comments about your stay at the Hotel Vila Gale Cerro Alagoa, Grateful for the attention provided, we sincerely hope to have you with us in the next opportunity, hoping to receive you personally.Sincerely,Tiago Afonso PaisManager

10/10 Excellent

Michael

Travelled with partner
Large, pleasant, extremely helpful desk staff:
Stayed 2 nights in Sep 2023
Response from Tiago Pais on 19 Sept 2023
Dear customer , We appreciate your comments about your stay at the Hotel Vila Gale Cerro Alagoa, which we take due note of. As the goal is to serve our customers better and better, exceeding their expectations wherever possible, your comments are valuable and help us to correct deficiencies and improve the level of our services, which we want to be excellent. All suggestions are welcome and deserve our support. Grateful for the attention provided, we sincerely hope to have you with us in the next opportunity, hoping to receive you personally. Sincerely, Tiago Afonso Pais Manage

6/10 Okay

Catherine

Great location! Walking distance from major beach area, restaurants and nightlife at Fishermen's beach. Cabana Fresca is a must do restaurant on the beach! Great food, great view, great value & superior service!!!
Stayed 2 nights in Aug 2023
Response from Tiago Pais on 5 Sept 2023
Dear customer,We appreciate your comments about your stay at the Hotel Vila Gale Cerro Alagoa, Grateful for the attention provided, we sincerely hope to have you with us in the next opportunity, hoping to receive you personally.Sincerely,Tiago Afonso PaisManager

4/10 Poor

Stefan

Stayed 1 night in Aug 2023
Response from Tiago Pais on 5 Sept 2023
Dear customer, We appreciate your comments about your stay at the Hotel Vila Gale Cerro Alagoa, Grateful for the attention provided, we sincerely hope to have you with us in the next opportunity, hoping to receive you personally.Sincerely,Tiago Afonso PaisManager

8/10 Good

paul

Liked: Cleanliness, room comfort
it was a very good stay all i want from a hotel clean and friendly
Stayed 4 nights in Aug 2023
Response from Tiago Pais on 5 Sept 2023
Dear customer, Mr. Paul. We appreciate your comments about your stay at the Hotel Vila Gale Cerro Alagoa, Grateful for the attention provided, we sincerely hope to have you with us in the next opportunity, hoping to receive you personally.Sincerely,Tiago Afonso PaisManager

10/10 Excellent

daniel

Liked: Cleanliness, amenities, property conditions & facilities
Everything was very good,nice hotel and nice people.Perfect location,close to City center and the beaches..supermarket nearby .
Stayed 12 nights in Jul 2023
Response from Tiago Afonso Pais on 10 Aug 2023
Dear customer , We appreciate your comments about your stay at the Hotel Vila Gale Cerro Alagoa, which we take due note of. As the goal is to serve our customers better and better, exceeding their expectations wherever possible, your comments are valuable and help us to correct deficiencies and improve the level of our services, which we want to be excellent. All suggestions are welcome and deserve our support. Grateful for the attention provided, we sincerely hope to have you with us in the next opportunity, hoping to receive you personally. Sincerely, Tiago Afonso Pais Manager

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
not enough chairs in pool area, allowing people to put towels on chairs all day without being their, Buffet breakfast repetitive.
Stayed 3 nights in Jul 2023
Response from The Management on 10 Aug 2023
Dear customer , We appreciate your comments about your stay at the Hotel Vila Gale Cerro Alagoa, which we take due note of. As the goal is to serve our customers better and better, exceeding their expectations wherever possible, your comments are valuable and help us to correct deficiencies and improve the level of our services, which we want to be excellent. All suggestions are welcome and deserve our support. Grateful for the attention provided, we sincerely hope to have you with us in the next opportunity, hoping to receive you personally. Sincerely, Tiago Afonso Pais Manager

10/10 Excellent

Ravinder

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023
Response from Tiago Afonso Pais on 31 Jul 2023
DearRavinder,Thank you very much for coment. We hope to see you soon! Regards and see you soon! Tiago Afonso Pais General Manager

10/10 Excellent

Padraig

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Tiago Afonso Pais on 25 Jul 2023
Dear Padraig Thank you very much for coment. We hope to see you soon! Regards and see you soon! Tiago Afonso Pais General Manager

8/10 Good

yiu wing

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Tiago Afonso Pais on 26 Jun 2023
Dear Yiu Wing, Thank you very much for coment. We hope to see you soon! Regards and see you soon! Tiago Afonso Pais General Manager

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast good. Nothing bad.
Stayed 4 nights in May 2023
Response from Tiago Afonso Pais on 7 Jun 2023
Dear Client, Mrs. Annette First of all we would like to thank you for choosing Vila Galé Cerro Alagoa. We are very sorry for the welcome you had, that is not the type of service we are used to provide to our dear guests. We hope we can welcome you again in the future having the oportunity to provide you the excelente service that we are used to. Regarding the points you presented, we will analyze them all and improve them. Thank you for your feedback, it is very important for us. Yours Sincerely, Tiago Pais General Manager

10/10 Excellent

Yaniriz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful!
Stayed 2 nights in Apr 2023
Response from Tiago Afonso Pais on 7 Jun 2023
Dear Client, Yaniriz, First of all we would like to thank you for choosing Vila Galé Cerro Alagoa. We are very sorry for the welcome you had, that is not the type of service we are used to provide to our dear guests. We hope we can welcome you again in the future having the oportunity to provide you the excelente service that we are used to. Regarding the points you presented, we will analyze them all and improve them. Thank you for your feedback, it is very important for us. Yours Sincerely, Tiago Pais General Manager

6/10 Okay

Hannah

Travelled with family and small children
Liked: Cleanliness, amenities
The staff were attentive and helpful. The hotel is comfortable but dated.
Stayed 3 nights in Apr 2023
Response from Tiago Afonso Pais on 3 May 2023
Dear Client, First of all we would like to thank you for choosing Vila Galé Cerro Alagoa. We are very sorry for the welcome you had, that is not the type of service we are used to provide to our dear guests. We hope we can welcome you again in the future having the oportunity to provide you the excelente service that we are used to. Regarding the points you presented, we will analyze them all and improve them. Thank you for your feedback, it is very important for us. Yours Sincerely, Tiago Pais General Manager

8/10 Good

Asavari

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
nice spa and other facilities breakfast buffet was ok. good value for cost
Stayed 2 nights in Apr 2023
Response from Tiago Afonso Pais on 3 May 2023
Dear Client, First of all we would like to thank you for choosing Vila Galé Cerro Alagoa. We are very sorry for the welcome you had, that is not the type of service we are used to provide to our dear guests. We hope we can welcome you again in the future having the oportunity to provide you the excelente service that we are used to. Regarding the points you presented, we will analyze them all and improve them. Thank you for your feedback, it is very important for us. Yours Sincerely, Tiago Pais General Manage

8/10 Good

Melissa

Stayed 3 nights in Apr 2023
Response from Tiago Afonso Pais on 7 Jun 2023
Dear Mrs. Melissa, We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Vila Gale Cerro Alagoa. With sincere regards, Tiago Afonso Pais (General Manager)

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a fabulous few days stay. The property was very clean, staff and amenities were excellent. The breakfast selection was great and the hotel was the perfect location for a short stroll to the Old Town for evening diinng. Very happy.
Stayed 4 nights in Apr 2023
Response from Tiago Afonso Pais on 3 May 2023
Dear Client, First of all we would like to thank you for choosing Vila Galé Cerro Alagoa. We are very sorry for the welcome you had, that is not the type of service we are used to provide to our dear guests. We hope we can welcome you again in the future having the oportunity to provide you the excelente service that we are used to. Regarding the points you presented, we will analyze them all and improve them. Thank you for your feedback, it is very important for us. Yours Sincerely,

10/10 Excellent

Angela

Liked: Cleanliness, room comfort
Good location for old town
Hotel was in a good location for the old town …. It was clean pool area was nice … check in was easy but could do with express check out …. Breakfast was nice
Stayed 3 nights in Mar 2023
Response from Tiago Afonso Pais on 30 Mar 2023
Dear Angela, We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Vila Gale Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, Tiago Afonso Pais (General Manager)

4/10 Poor

Farshid

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The moment i went in the room it smelt really bad and the cleaner was acting like there was nothing wrong. Then they gave me another room which was fine but phone didn’t work. The staff are nice and they have a great swimming pool and spa and location is great. But felt more like a 2/3 star hotel than 4
Stayed 3 nights in Mar 2023
Response from The Management on 21 Mar 2023
Dear Guest,Thank you for taking time to comment our facilities and Services.Your comments are very precious and help us to rectify any weaknesses, and help us to improve the level of our services. All suggestions are welcome and deserve our best attention.Grateful for your time in the hope to welcome you again in the future.With our sincere regards,The Management

10/10 Excellent

Adilson

Liked: Cleanliness, amenities, property conditions & facilities
I highly recommend
Stayed 1 night in Mar 2023
Response from Tiago Afonso Pais on 13 Mar 2023
Dear Guest, Mr. Adilson,Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. Your opinion and suggestions are very important and help us to improve our service and standards. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel.Kind regards

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good. Friendly staff. Dinner buffet a little expensive
Stayed 4 nights in Feb 2023
Response from Tiago Afonso Pais on 6 Mar 2023
Dear Ron, We thank you for having taken the time to fill out our questionary with your comments about your stay at the Hotel Vila Gale Cerro Alagoa. We welcome all your comments and suggestions, they deserve our best attention. Our main objective is to continuously improve to better serve our guests, always trying to exceed your expectations. Your comments and suggestions are therefore very valuable for us and help us in correcting eventual deficiencies and in improving our service levels. We sincerely hope to be able to welcome you back to our hotel in the near future and look forward to greeting you personally upon your arrival. With sincere regards, Tiago Afonso Pais (General Manager)

2/10 Terrible

Rakesh

Travelled with family
Disliked: Cleanliness, room comfort
Not worth it
It was dated building , with paint coming off and walls with crack inside rooms. Bath tub had sealant weathering away and yellowish all over. More like a 2 star if going by star rating . Their pool is not monitored by life guards and timing of gym and sauna is really unhelpful with it all being shut at 7 PM
Stayed 4 nights in Feb 2023
Response from The Management on 3 Mar 2023
Dear Guest,Thank you for taking time to comment our facilities and Services.Your comments are very precious and help us to rectify any weaknesses, and help us to improve the level of our services. All suggestions are welcome and deserve our best attention.Grateful for your time in the hope to welcome you again in the future.With our sincere regards,The Management

6/10 Okay

Christ'l

So-so stay
I don’t feel it merits a 4star rating. Lacking some amenities. Room floor could’ve been cleaner, very dusty. Hotel a bit far from old town, but got used to the walk. Front desk staff was helpful and friendly. Breakfast buffet was very good. Room was quiet except for when neighbors had tv too loud. Bed was a bit hard, but okay. Couldn’t use the Spa facilities, twice went down and it was full of children. 6 kids in the whirlpool, and lots of yelling and screaming. Spa should be for adults to relax in! Stayed in February, I imagine summer would be impossible. Wouldn’t stay here again.
Stayed 11 nights in Jan 2023
Response from The Management on 3 Mar 2023
Dear Guest,Thank you for taking time to comment our facilities and Services.Your comments are very precious and help us to rectify any weaknesses, and help us to improve the level of our services. All suggestions are welcome and deserve our best attention.Grateful for your time in the hope to welcome you again in the future.With our sincere regards,The Management

8/10 Good

Brett

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022
Response from Tiago Afonso Pais on 30 Nov 2022
Dear Guest,Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel. Kind regards Tiago Afonso Pais General Manager

10/10 Excellent

Latisha

Stayed 3 nights in Nov 2022
Response from Tiago Afonso Pais on 30 Nov 2022
Dear Guest,Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel. Kind regards Tiago Afonso PaisGeneral Manager

10/10 Excellent

William C

Stayed 5 nights in Oct 2022
Response from Tiago Afonso Pais on 28 Oct 2022
Dear Guest, Mr. William,Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. Your opinion and suggestions are very important and help us to improve our service and standards. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel.Kind regardsTiago Afonso PaisGeneral Manager

10/10 Excellent

hilda

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2022
Response from Tiago Afonso Pais on 28 Oct 2022
Dear Guest, Mrs. Hilda,Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. Your opinion and suggestions are very important and help us to improve our service and standards. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel.Kind regardsTiago Afonso PaisGeneral Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Oct 2022
Response from Tiago Afonso Pais on 24 Oct 2022
Dear Guest,Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel. Kind regards Tiago Afonso PaisGeneral Manager

10/10 Excellent

Brendan

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2022
Response from Tiago Afonso Pais on 24 Oct 2022
Dear Guest,Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel. Kind regards Tiago Afonso PaisGeneral Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
Recent Trip
Check-in could have been better, pool view room good although noise from the bar under the pool view rooms was not helpful. Good location for the old town and enjoyed breakfast every morning.
Stayed 3 nights in Oct 2022
Response from Tiago Afonso Pais on 24 Oct 2022
Dear Guest,Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. Your opinion and suggestions are very important and help us to improve our service and standards. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel. Kind regards Tiago Afonso PaisGeneral Manager

6/10 Okay

Steven

Liked: Room comfort
Great swimming pool
Once we were allocated an acceptable room, our stay was excellent. The standard room was very comfortable with great views over the pool and sea into the distance. Pool itself was excellent but surrounding sunbeds not cleaned and many aspects of the hotel could do with updating.
Stayed 4 nights in Sep 2022
Response from Tiago Pais on 3 Oct 2022
Dear Guest,Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. Your opinion and suggestions are very important and help us to improve our service and standards. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel. Kind regards Tiago Afonso PaisGeneral Manager

6/10 Okay

eoin

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Lot of English tourists who were very noisy there. The room was clean but the shower rail was hanging off the wall. Wouldn’t recommend staying here if want a quiet hotel
Stayed 5 nights in Aug 2022
Response from Tiago Afonso Pais on 24 Oct 2022
Dear Guest,Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. Kind regards Tiago Afonso PaisGeneral Manager

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, room comfort
Shirt Family trip
Short stay for small family, very happy overall with the hotel, very clean, breakfast very good, little expensive for food and drink if not included but same all across the area. Good facilities all in all, would recommend and will most likely return. One negative is no privacy on your balcony very close to next one and nothing between..
Stayed 4 nights in Aug 2022
Response from Tiago Afonso Pais on 31 Aug 2022
Dear GuestThank you for sharing your review and are really pleased to find you have enjoyed your stay at the Cerro Alagoa.We hope to welcome you again in one of our Vila Galé Hotels on a future holiday.Kind regards

6/10 Okay

Jenny

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from Tiago Afonso Pais on 23 Aug 2022
Dear Guest, Thank you for sharing your review and for taking the time to give us your opinion on your stay at Cerro Alagoa. Sincerely,

6/10 Okay

Daniella, London

Travelled with family
Location was fantastic but felt the hotel needs a refurbishment. Paid a lot of money for basic rooms with very little space to put clothes. We have stayed 5 years ago in this hotel but this time it just let us down a bit.
Stayed 7 nights in Aug 2022
Response from Tiago Afonso Pais Manager on 17 Aug 2022
Dear Guest, Thank you for sharing your review and for taking the time to give us your opinion on your stay at Cerro Alagoa. Your opinion and suggestions are very important and help us improve our service and standards. We hope to welcome you again in the near future in a Hotel Vila Galé. Sincerely,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2022
Response from Tiago Afonso Pais on 15 Jul 2022
Dear Guest, Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. Your opinion and suggestions are very important and help us to improve our service and standards. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel. Kind regards Tiago Afonso Pais

8/10 Good

Balendran

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Close to the beach Disabled bars in the toilet was cumbersome. Didn’t like it
Stayed 3 nights in Jun 2022
Response from Tiago Pais on 28 Jun 2022
Dear Guest Belendran Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. Your opinion and suggestions are very important and help us to improve our service and standards. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel. Kind regards Tiago Afonso Pais

6/10 Okay

Jorge

Travelled with family
Old hotel. Single beds for a couple
Stayed 2 nights in Jun 2022
Response from Tiago Pais on 15 Jun 2022
Caro Hospede, Obrigado pela sua respeitosa opinião a qual mereceu a nossa melhor atenção. Sinto muito que o nosso standard de quartos neste hotel não seja do seu agrado mas respeito a sua opinião e vamos tentar melhorar numa futura estadia. Quanto à questão das camas, estamos sempre disponiveis para poder solucionar este seu pedido, pois não temos camas de casal para todos os clientes, mas temos sempre como prioridade quando somos alertados para este pedido antes ou durante a estadia do cliente. Lamento que não tenha solicitado junto da recepção. Contudo espero que numa futura visita eu possa pessoalmente tratar da sua reserva e garantir que ficará com todas as comodidades que asim pretende. Esperamos vê-lo em breve. Cordiais cumprimentos, A Direcção

10/10 Excellent

Diane

Liked: Cleanliness, room comfort
A Pleasant Surprise!
This hotel was a very pleasant surprise. Great room with an amazing view. Staff are exceptional. Micael at the pool restaurant was kind and very informative about the area.
Stayed 1 night in May 2022
Response from Tiago Afonso Pais on 20 May 2022
Dear Guest, Mrs. Diane, Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Vila Gale Cerro Alagoa. Regarding the existence of a beverage stock break, it was something that happened, a situation that was not reported, it is certainly not something that is not normal and will never be a Vila Galé standard. I am sure that in the next visit we will have this point improved. Kind regards Tiago Afonso Pais Manager

10/10 Excellent

Biser Vurov

Business traveller
Liked: Cleanliness, room comfort
Nice hotel and pleasant staff
Very good hotel, clean an good located.
Stayed 2 nights in May 2022
Response from Tiago Afonso Pais on 20 May 2022
Dear Guest, Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Vila Gale Cerro Alagoa. Regarding the existence of a beverage stock break, it was something that happened, a situation that was not reported, it is certainly not something that is not normal and will never be a Vila Galé standard. I am sure that in the next visit we will have this point improved. Kind regards Tiago Afonso Pais Manager

10/10 Excellent

Stacey

Liked: Cleanliness, room comfort
Great location
Great location for old town. Would recommend and stay again.
Stayed 4 nights in Apr 2022
Response from Tiago Afonso Pais on 20 May 2022
Dear Guest, Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Vila Gale Cerro Alagoa. Regarding the existence of a beverage stock break, it was something that happened, a situation that was not reported, it is certainly not something that is not normal and will never be a Vila Galé standard. I am sure that in the next visit we will have this point improved. Kind regards Tiago Afonso Pais Manager

10/10 Excellent

Ivan, Hialeah

Stayed 1 night in Apr 2022
Response from Tiago Afonso Pais on 23 Aug 2022
Dear Guest, Thank you for sharing your review and for taking the time to give us your opinion on your stay at Cerro Alagoa. Your opinion and suggestions are very important and help us improve our service and standards. We hope to welcome you again in the near future in a Hotel Vila Galé. Sincerely,

8/10 Good

Alejandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoy staying in this hotel clean great location.
Stayed 2 nights in Apr 2022
Response from Tiago Pais on 20 May 2022
Dear Guest, Alexandra Thank you for sharing your review and for taking the time to give us your opinion regarding your stay at the Cerro Alagoa. Your opinion and suggestions are very important and help us to improve our service and standards. We were pleased to find you have enjoyed your holiday at the Cerro Alagoa and hope to welcome you back in a near future to a Vila Galé Hotel. Kind regards Tiago Afonso Pais

8/10 Good

Veronica, Pinner

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A very pleasant stay at this hotel for a long weekend. Staff were friendly and helpful, rooms although a bit dated were clean and very spacious and comfortable. We booked a pool view and were very happy to see that it also meant we got a sea view too. Lovely and clean outdoor pool area. Plenty of options at breakfast. A great food selection. Had a drink in the hotel bar, great cocktails too. We did book a massage which was wonderful but wanted to use the indoor spa/pool area after. It was very busy and noisy with lots of families and there were no spare loungers or lockers in the changing rooms so we had to abandon our plans to relax by the pool. Other than that a faultless stay.
Stayed 3 nights in Feb 2022
Response from The Management on 25 May 2022
Dear Guest, Thank you for your kind review. We are delighted to know that you enjoyed spending your days with us. We hope to see you soon. Cordial greetings, The Management

10/10 Excellent

jack

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Man at check in with glasses on was super helpful. All staff friendly. Very good value for money hotel. Spa is fantasric, pool area really well looked after and location is fantastic. Also covid testing is 30 second walk from hotel should you need it. Great stay thankyou!!!
Stayed 7 nights in Oct 2021
Response from Dear Guest on 20 Nov 2021
Dear Guest, Thank you for your kind review. We are pleased to hear that you have enjoyed your days with us. Hope to see you soon. Kind Regards, The Management

2/10 Terrible

vladimir

Disliked: Room comfort
Stayed 1 night in Oct 2021

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property in great location. Very friendly staff. Pool view rooms are a must as non pool view rooms overlook a busy road. Only bad point is Food in pool bar is not very nice
Stayed 5 nights in Oct 2021
Response from Dear Guest on 20 Nov 2021
Dear Guest, Thank you for taking time to comment our facilities and Services. Your comments are very precious and help us to rectify any weaknesses, and help us to improve the level of our services. All suggestions are welcome and deserve our best attention. Grateful for your time in the hope to welcome you again in the future. With our sincere regards, The Management

8/10 Good

JessicaL, Seattle, WA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I consider this a solid 3-star property by US standards, or compared to Lisbon and Porto. The hotel is clean and spacious, but it's simply too dated. The common areas and rooms are dim, which leaves you a feeling of being in a basement. The indoor pool was a treat for my children since we came in October and the outdoor pool was too cold. The staff was helpful and friendly. I had a lot of problems with the spotty WiFi and was stressing out since I had to work 2 days while I was there. The staff arranged to give me a mobile WiFI hot spot to save me. The location is great for Albuferia as it's across the street for restaurants, grocery stores and 12 minute walk to Old Town and the Strip.
Stayed 5 nights in Oct 2020