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Reviews of Hotel Palacio de Santa Paula, Autograph Collection

5 out of 5
Hotel Palacio de Santa Paula, Autograph Collection
Gran Via De Colon 31, Granada, Granada

Reviews

9.0

Wonderful

Rating 10 - Excellent. 317 out of 478 reviews" "
Rating 8 - Good. 113 out of 478 reviews" "
Rating 6 - Okay. 24 out of 478 reviews" "
Rating 4 - Poor. 15 out of 478 reviews" "
Rating 2 - Terrible. 9 out of 478 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Muzhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Aidan, Spruce Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a must if you go to Granada. It couldn’t be better located if they tried. The food and shopping around was beyond close and amazing, especially the food! The hotel is beyond impressive and historically phenomenal. The staff is beyond helpful and gracious and the rooms are perfect. Highly recommend, 10/10.
Stayed 3 nights in Feb 2024

10/10 Excellent

luis

Stayed 1 night in Jan 2024

10/10 Excellent

Lazaro

Stayed 3 nights in Jan 2024

10/10 Excellent

Monique Maria Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bed and temperature control, immaculately clean, great atmosphere, very helpful and professional staff. Natasha on the front desk is fantastic.
Stayed 3 nights in Dec 2023

10/10 Excellent

Thomas R

Travelled with partner
The staff was extremely helpful, friendly and courteous. The restaurant is excellent, really one of the best in Granada. We will definitely return next time we visit.
Stayed 3 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Horrible hotel and service We were given a much inferior room than we had booked because of the EU SUMMIT and politicians staying at this stupid hotel . So they had closed off the nice section of the hotel and rooms for the politicians and gave us a much inferior room than we had paid for and would refuse to process a refund.
Stayed 2 nights in Oct 2023

4/10 Poor

eran

Travelled with group
Disliked: Staff & service
The hotel is not worthy off his 5 star rating
Stayed 2 nights in Oct 2023

10/10 Excellent

Donal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, pity they used plastic bottles
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Stayed 2 nights in Jul 2023

10/10 Excellent

Graeme

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Friendly and professional staff
Stayed 2 nights in Jun 2023

8/10 Good

Hernan

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is well located, clean and staff is nice. Rooms, specially bathrooms, deserve a renovation.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just fantastic!
Stayed 3 nights in Jun 2023

8/10 Good

Marek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, staff very helpful and friendly, they dealt with an issue with our first room quickly and incredibly well
Stayed 3 nights in May 2023

10/10 Excellent

vladimir

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly and helpful, the courtyard was wonderful for dining or just a drink. A wonderful space to unwind at the end of the day.
Stayed 5 nights in May 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t wait to return after the reformation
Stayed 2 nights in May 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Great staff. Very clean. Perfect for a short stay
Stayed 2 nights in Apr 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, beautiful historic property. Mix of old with modern facilities. Busy outside in middle of city but quiet inside.
Stayed 1 night in Apr 2023

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a beautiful stay. The staff were all incredibly helpful and accommodating, the room was comfortable and the entire hotel is beautiful. Location is great for exploring Granada on foot!
Stayed 3 nights in Apr 2023

10/10 Excellent

Jack, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a historic building (convent among other things). Comfortable room and good onsite restaurant for breakfast or dinner. Concierge is attentive but be aware the "self-parking" is really valet. Pull in front of the hotel directly and they will park your car. Also, it wasn't clear until we were there, but driving in the historic area (where the hotel is) is restricted to locals and hotel guests. If you aren't planning on parking at the the hotel, you'll need to be careful where you drive.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

jane

Travelled with partner
Liked: Cleanliness, staff & service
the hotel seemed a bit "dated".the rooms in need of upgrade, the common areas were better.
Stayed 2 nights in Mar 2023

10/10 Excellent

Raul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful property. Rooms need to be renovated.

10/10 Excellent

jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We spent seven days during “Noche Vieja”’ Rooms are neat, the staff is always doing their best snd the city is unique. I had stayed there 17 years ago and my recollection was accurate. Strongly recommend the hotel.

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I dont have enough words to express how amazing this place is. The staff is excellent and the cleanliness of the hotel is impeccable. The building itself is beautiful. The food is to die for. I loved loved loved my stay here. You wont be disappointed.

2/10 Terrible

Jesse, La Habra

Disliked: Cleanliness, staff & service
No sunlight comes into the room; very dark. The heater did not work, coffee maker did not work. Downstairs room lot of noise around room
Stayed 1 night in Nov 2022

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff wasn’t that friendly. Hotel was very nice but very expensive.
Stayed 2 nights in Oct 2022

10/10 Excellent

Xavier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Oct 2022

10/10 Excellent

Chris

Stayed 2 nights in Oct 2022

2/10 Terrible

devjit

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for.. got misled by other reviews.. its in a not so good neighborhood.. rooms are tiny and you can hear ppl in next room speaking or using the ret room. no shuttle or coffee machine.. stay away if you are with family..
Stayed 2 nights in Sep 2022

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & staff were lovely
Stayed 3 nights in Sep 2022

10/10 Excellent

Marcela

Stayed 2 nights in Sep 2022

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Vanessa, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. The only complaint was how dark the room was. One very small frosted window and a very odd shaped room with difficult to find light switches.
Stayed 2 nights in Sep 2022

10/10 Excellent

Domingo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great breakfast, very helpful staff, great location!
Stayed 2 nights in Aug 2022

10/10 Excellent

Eman, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, VIP treatment, and very thoughtful staff! Breakfast could use some improvement and the hotel has no pool.
Stayed 2 nights in Jul 2022

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and professional Cordial and polite and helpful
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stinky!
Our room smelled awful! Guess it was very old plumbing… we were “upgraded” to the historic side of the hotel. All the common areas of the hotel were wonderfully scented so why don’t they do that for the guest rooms?
Stayed 2 nights in Jul 2022

8/10 Good

Agustín

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2022

8/10 Good

Wonsik

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Shannon

Stayed 2 nights in Jun 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

10/10 Excellent

Konstantinos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 5 nights in May 2022

10/10 Excellent

george t

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The feel of old Granada in an updated facility
Stayed 2 nights in May 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Apurva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Casa Del Poeta Triana Suites. Ana at the Reception was extremely helpful, courteous and accommodating. The apartment was superb, well designed & clean, spacious, comfortable and well equipped with all the amenities. Breakfast was excellent and delivered daily to the apartment. Located, walking distance and just a bridge away from the center of Seville and from all the important monuments. Would highly recommend this apartment to all those looking for a lovely, quiet and spacious apartment a few minutes from the center.
Stayed 4 nights in May 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022