Exterior

Reviews of Holiday Inn Express & Suites Abilene, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 405 out of 774 reviews" "
Rating 8 - Good. 214 out of 774 reviews" "
Rating 6 - Okay. 75 out of 774 reviews" "
Rating 4 - Poor. 46 out of 774 reviews" "
Rating 2 - Terrible. 34 out of 774 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff was great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at check in was very friendly and answered all our questions
Stayed 1 night in Apr 2024

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean and room were nice. The only complaint I have is the breakfast was not like advertised. My family went down for breakfast on Sunday morning at 8:45a.m and there very minimum food left. Breakfast attendant was not helpful at all. I saw lots of family's try to have breakfast but there was no food.
Stayed 1 night in Mar 2024

2/10 Terrible

Brittany

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First, we arrived at the wrong holiday inn (which is completely my fault) but the front desk was extremely rude and not helpful. We checked in extremely late after sporting events ready to shower and go to bed....the sheets had not been changed - there were food crumbs and hair in the sheets. We slept on top of the bedding with no blankets. For sure not going back.
Stayed 1 night in Mar 2024

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking and inconvenient location to get to. Room was nice and clean. Breakfast selection was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and nice room
Stayed 1 night in Mar 2024

4/10 Poor

Rafael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to request a different room the room we got smelled terrible
Stayed 1 night in Mar 2024

6/10 Okay

Hamlin,

Liked: Staff & service, property conditions & facilities
I was very disappointed that the hot tub was not up and running. This is the reason I chose this hotel because I thought after driving all day it would be nice to soak achey bones and muscles. The really nice part was the beds. They were perfect.
Stayed 1 night in Mar 2024

10/10 Excellent

Don

Stayed 1 night in Mar 2024

2/10 Terrible

JARED

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Cathy, Gainesville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
only thing we didn't like was no milk ,yogurt, butter or cream cheese on Sunday.
Stayed 2 nights in Mar 2024

8/10 Good

Maria

Travelled with family
I liked the property in general, it looked clean and I had a good night sleep. I had some trouble with breakfast because it took a long time to restock the food and the trash cans were full.
Stayed 1 night in Feb 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

De Anne

Travelled with family, Travelled with group
Liked: Amenities
Near the event we were attending. Clean and rooms are large.
Stayed 1 night in Feb 2024

8/10 Good

Joel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jan 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from ps on 21 Jan 2024
Thank you so much for the fantastic 5-star rating! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding experience.

10/10 Excellent

Kathy

Travelled with partner
Liked: Amenities
The staff were friendly and the hotel was very clean!
Stayed 2 nights in Jan 2024
Response from PS on 21 Jan 2024
Thank you so much for the fantastic 5-star rating! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding experience.

4/10 Poor

jose

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I am a regular traveler in Abilene and I usually spend a whole week in every stay. I’ve seen this hotel going from an excellent management to a recently poor one. E.g. it is more a more recurring the fact about missing things at breakfast. Where it is supposed to be yogurt or fruit or rolls, there is a sign that says “Truck is delayed, sorry for the inconvenience”. That could happen once, but not every week. That’s is not a truck delayed, that’s simply poor Operations. A one-night guest may not realize that, but it is clear when you spend 4 days in row. There is a value perception in this brand (Hooiday Inn) a guest has in mind that this location is simply defaulting. Look for other alternatives in town if possible.
Response from ps on 21 Jan 2024
Thank you for sharing your feedback. We sincerely apologize for the recent shortcomings in our service. We are actively addressing operational issues to ensure a consistent and improved experience. Your insights are invaluable, and we hope to have the opportunity to regain your trust in the future.Best regards,Paul

10/10 Excellent

Robert, Frisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from PS on 21 Jan 2024
Thank you so much for the fantastic 5-star rating! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding experience.

10/10 Excellent

nuala, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PS on 21 Jan 2024
Thank you so much for the fantastic 5-star rating! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding experience.

6/10 Okay

Zach

10/10 Excellent

Tammy

Travelled with family, Travelled with family and small children
Stayed 1 night in Dec 2023
Response from PS on 21 Jan 2024
Thank you so much for the fantastic 5-star rating! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding experience.

10/10 Excellent

Gail

Stayed 1 night in Dec 2023
Response from PS on 21 Jan 2024
Thank you so much for the fantastic 5-star rating! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding experience.

10/10 Excellent

Hassan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from PS on 21 Jan 2024
We greatly appreciate your outstanding 10 out of 10 rating! It brings us immense joy to know that you had a delightful stay with us. Your satisfaction remains our top priority, and we eagerly anticipate the opportunity to welcome you back for yet another exceptional experience.

4/10 Poor

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ps on 21 Jan 2024
We appreciate your feedback and are sorry to hear about your experience. We're committed to improving and hope to earn a 5-star review on your next stay. Please share any specific concerns, so we can enhance your experience.

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness
Like... Food service was very good. dislike...room was never cleaned.
Stayed 5 nights in Nov 2023
Response from Ps on 21 Jan 2024
Thank you for praising our food service! We apologize for the oversight in room cleaning and appreciate your feedback. Rest assured, we're addressing this issue to ensure a more seamless experience during your next stay.

8/10 Good

Joel

Liked: Staff & service, property conditions & facilities
Property us good but bathroom was smelly and towels as well. Everything else was good.
Stayed 1 night in Nov 2023
Response from ps on 21 Jan 2024
Thank you for your feedback. We're pleased to hear that you found our property good. We apologize for the inconvenience with the smelly bathroom and towels. Your comments are valuable, and we'll address these issues promptly to enhance your future visits

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Solid breakfast.
Stayed 1 night in Nov 2023
Response from ps on 21 Jan 2024
Thank you for your positive feedback! We're glad to hear you found our hotel clean, and enjoyed the solid breakfast. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.

10/10 Excellent

Gracie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, comfy bed, warm breakfast- what else does one need?! We will be back when we are in the area.
Stayed 1 night in Nov 2023
Response from PS on 21 Jan 2024
We appreciate your glowing review! It's fantastic to hear that you enjoyed our spacious rooms, comfy beds, and the warm breakfast. We can't wait to welcome you back when you're in the area. Safe travels until then!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football game Permian
Our room was very comfortable and nice. The staff was very nice and helpful. Thank you 😊
Stayed 1 night in Nov 2023

10/10 Excellent

Allen

Stayed 1 night in Nov 2023
Response from PS on 21 Jan 2024
Thank you so much for the fantastic 5-star rating! We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding experience.

10/10 Excellent

Michele

Stayed 3 nights in Nov 2023

8/10 Good

terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Stayed 2 nights in Nov 2023
Response from ps on 21 Jan 2024
We greatly appreciate your outstanding 5 out of 5 rating! It brings us immense joy to know that you had a delightful stay with us. Your satisfaction remains our top priority, and we eagerly anticipate the opportunity to welcome you back for yet another exceptional experience.

8/10 Good

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room doors slam very hard and loud. Those are easily adjusted.
Stayed 1 night in Oct 2023

2/10 Terrible

Scott

Stayed 1 night in Oct 2023

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beds comfortable
Stayed 1 night in Oct 2023

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling across the country
Breakfast was disappointing but the bed was so comfortable. The room was wonderful and the amenities first class. The night clerk was great but the morning clerk unfriendly. Very safe place.
Stayed 1 night in Oct 2023

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay...everything was good!!
Stayed 1 night in Oct 2023

10/10 Excellent

diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic
Stayed 1 night in Oct 2023

6/10 Okay

Laura N Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Robby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful at check in and check out. Cool place to spend time away from home.
Stayed 1 night in Oct 2023

10/10 Excellent

Brandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandon Cloud, Manager on 12 Oct 2023
Thank you for choosing Holiday Inn Express, Abilene Mall South for your recent stay, and for taking the time to leave a perfect score review! We're thrilled to hear that you had an exceptional experience with us. Our team is dedicated to providing the best service, and it's always rewarding to know that we've met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit to the Abilene area.

8/10 Good

Darlene

Stayed 2 nights in Oct 2023
Response from Brandon Cloud, Manager on 12 Oct 2023
We sincerely appreciate your outstanding review of Holiday Inn Express. It's fantastic to know that you enjoyed your stay and rated it a perfect 8/10. Our team is thrilled that you had a wonderful experience. Should you ever have any suggestions or feedback to make your future visits even better, please don't hesitate to share. Thank you for choosing us, and we can't wait to welcome you back for another exceptional stay.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brandon Cloud, Manager on 12 Oct 2023
Thank you for sharing your perfect rating and feedback regarding your recent stay at the Holiday Inn Express. We're thrilled to hear that you had a wonderful experience during your visit. Our team strives to provide top-notch service, and we're delighted that you found everything to your satisfaction. Your high rating is greatly appreciated and we look forward to welcoming you back for another fantastic stay in the future.