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Reviews of Hotel Ruta de Europa

2 out of 5
Hotel Ruta de Europa
Carretera N 1, Madrid-Irun, km 341, Vitoria-Gasteiz, Alava

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 141 reviews" "
Rating 8 - Good. 70 out of 141 reviews" "
Rating 6 - Okay. 29 out of 141 reviews" "
Rating 4 - Poor. 8 out of 141 reviews" "
Rating 2 - Terrible. 3 out of 141 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ana Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for people travelling by car, it is placed on one of services of the motorway. The Room was clean and comfortable for an overnight stay.

10/10 Excellent

Kerey -anne

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

kerey

Stayed 1 night in Nov 2022

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Imran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place with restaurant facility
Stayed 1 night in Jun 2022

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ian
A really good stop over if your traveling toward Madrid. Right by the motor way the restaurant has great food.
Stayed 1 night in Nov 2021

8/10 Good

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean location in Basque Country.
This hotel is like a high end truck stop right along the freeway; the attached restaurant is fantastic for local Basque meats, sandwiches, and other dishes, great beer and wine selection. Restaurant is very busy in the evenings and also offers a great breakfast for very little expense. Rooms are quiet and clean; not a five star hotel but comfortable beds and nice bathrooms, a great place to get a good nights sleep and the attached restaurant and filling station make this a great choice for business travellers.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Overall good
Stayed 1 night in Aug 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and amenities
Stayed 1 night in Nov 2020

6/10 Okay

Brian

Fine for a one night stop
Perfect location right next to the motorway, but slightly tired looking, dated, and in need of modernization. It was fine as a place to sleep on my way to the Bilbao ferry port.
Stayed 1 night in Sep 2020

2/10 Terrible

Mark, London

Travelled with family and small children
Disliked: Amenities
I didn’t like the fact my booking was to accommodate a pet & when I checked in they told me that my pet had to sleep in the garage as they no longer excepted dogs but wouldn’t recognise my booking from Expedia with this stated on it.
Stayed 1 night in Aug 2020

10/10 Excellent

kerey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent hotel on the motorway. Super clean, quiet and comfortable
Stayed 1 night in Jul 2020

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff just off the motorway good bar and restaurant
Stayed 1 night in Jun 2020

10/10 Excellent

Holly

Stayed 1 night in Jun 2020

6/10 Okay

Gary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No thrills hotel in a convenient location
Stayed 1 night in May 2020

6/10 Okay

Gary

Business traveller
Liked: Cleanliness, room comfort
Have stayed here before. Ideal for a stop between France and Madrid.
Stayed 1 night in May 2020

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Not warm enough in room
Stayed 1 night in Nov 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rilliant find , thank you to all staff
This was a super find as we were unable to complete our journey and needed an overnight stay before continuing our journey the next day. This hotel was really easy to locate and upon arrival the welcome and check-in was superb. Hotel rooms fantastic with large comfortable bed, modern bathroom with large shower. Access by lift to rooms. Restaurant on site eith brilliant food and service very good. Would not hesitate to recommend.this hotel.
Stayed 1 night in Nov 2019

6/10 Okay

Kathy, London

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Plus.....The restaurant is excellent value and the 24hr cafeteria very useful. As a dog owner the main reason for staying there is that it is dog friendly. Minus...... I have used this hotel for over 15 years. The hotel rooms have become more and more shabby and although clean they are in need of renovation.
Stayed 1 night in Feb 2019

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stop if you just want an overnight stop. Good food
Stayed 1 night in Sep 2018

6/10 Okay

Kelvin

Liked: Staff & service, room comfort
Traditional truck stop
Initially thought "What have I let myself in for?" when I got to the room, an old style traditional Spanish style as opposed to a modern room and to make things worse it was only a single bed. I knew it was a single room when I booked it but still it very often happens there it's a double bed in a room, anyway who sleeps in a single bed nowdays? So anyway in the end the room was totally fine, I moved the bed away from the wall and it made the room more cosy. And actually the bed was very comfortable, so there you go. There's a restaurant in the hotel which is separate from the cafe/bar although what I chose was very small. The service was great, as was the price and the food was lovely, so all good. In the morning if you've paid for included breakfast then you can choose what you want in the cafe/bar. This was one of the best meals in my time in Spain! I had proper tortilla, bread, cake, fresh OJ I was totally stuffed by the end of it. Great

10/10 Excellent

A W J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily accessible hotel, plenty of parking
Very good hotel. Driving up through Spain to France, easily accessible off the route I was driving. Lovely fantastic meal although chipperones were sold out :(

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STOP OVER.
A great place to stop whilst on the road from Spain or Portugal to France As the name well sais on the route to Europe. I was travelling on my own, a woman and the place was very adequate. the food in the restaurant was very good and the price is brilliant both for the food and the room. all together a very good stopover, no pretentions just a very practical place on the motorway.

6/10 Okay

Steve, Yorkshire

Very practical hotel
OK experience - but could have been much better had the check in given us some reassurance. On arrival they appeared not to be expecting us, - and when we then questioned a future booking , - they had it, but the details were all wrong......very worrying.

10/10 Excellent

Louise Kennedy, Europe

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect if you just need to eat and sleep
Large hotel with amazing restaurant very popular with truck drivers and other people travelling through. Never really seen anything quite like this. Rooms basic but have everything you need. Bar serving food open 24 hours - so ideal for anyone arriving late. Huge truck parking area which concerned us initially, as our room overlooked the truck park - but good sound insulation from the outside (less good between rooms) but what was amazing was the restaurant. In that very Spanish way it opens at 8pm and apart from two tables of French we were the only ones in for the first 40 minutes, then the flood started as driver after driver arrived, all smartly dressed for dinner. By 10pm the restaurant must have had 50 people in it - and the food looked amazing - Galacian seafood platters, which we didnt understand from the menu so missed out ordering - but we will go back just to try this. Basic but very cheap and good food - all an overnight traveller needs

10/10 Excellent

Encarni

Liked: Cleanliness, staff & service, property conditions & facilities
Todo genial
Stayed 1 night in Mar 2024

8/10 Good

Manfred

Disliked: Cleanliness, property conditions & facilities
Nebenhaus nicht empfehlenswert
Wir lieben das Hotel und waren schon öfter dort. Im Haupthaus sind die Zimmer einfach, landestypisch und sauber. Das Restaurant und die Bar sind herrlich und im Lokalkolorit mit Fernfahrern. ABER: das Nebenhaus (dort mussten wir diesmal schlafen) ist zwar geputzt aber total heruntergekommen und restaurierungsbedürftig. Dusche des Grauens. Wer im Ruta de Europa schlafen will sollte unbedingt rechtzeitig buchen um ins Haupthaus zu kommen.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Prima hotel voor de doorreis
Stayed 1 night in Nov 2023

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sympathie du personnel
Stayed 1 night in Nov 2023

10/10 Excellent

José Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable y cordialidad en recepción,buen trato y confortable
Stayed 1 night in Nov 2023

8/10 Good

secundino

Liked: Cleanliness, staff & service, property conditions & facilities
Quizá lo único, un poco ruidoso por la noche
Stayed 2 nights in Aug 2023

6/10 Okay

francisco

Liked: Cleanliness
Estadia normal para quem está a viajar de regresso a casa
Stayed 1 night in Jul 2023

8/10 Good

Annicka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utmärkt boende invid motorväg.
Ett utmärkt boende invid motorvägen. Perfekt med p-garage med tanke på fullpackad bil. God frukost. Rena rum. Tyst trots närhet till motorväg.
Stayed 1 night in Apr 2023

6/10 Okay

Agnetha

Stayed 1 night in Mar 2023

6/10 Okay

Claudineth

Stayed 1 night in Oct 2022

10/10 Excellent

Johan

Stayed 1 night in Jul 2022

4/10 Poor

Guido Andreas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
You don't feel welcome as a non-Spanish tourist. At the reception, the person ignored us and we had to wait until she finished with her mobile phone and then greeted us. After that she was very friendly and fluent in English. For the restaurant we had to wait until 08.00pm for it to open. There is also the possibility to eat at the bar but it was noisy and untidy. In the restaurant, none of the staff could speak english. Which is not a problem if you have an english menu on the table from the beginning. The staff was very nice. however, we don't understand why we had to pay 23€ and others only 13€. The breakfast consists of 1x coffee, 1x orange juice and 1 croissant. This is absolutely the worst I have ever experienced. The waitress explained to me in Spanish what was for breakfast and asked me if I understood. I answered no because I don't speak Spanish, whereupon she just went off..
Stayed 1 night in Jun 2022

10/10 Excellent

Yammine

Stayed 1 night in May 2022

8/10 Good

José Carlos

Business traveller
Liked: Cleanliness
Recomendo como paragem para descanso a quem viaja
Hotel asseado, mesmo à beira da estrada e com o essencial para descansar numa viagem longa e depois de muitas horas a conduzir. Cafetaria com o essencial para um pequeno-almoço ou refeição rápida e a preços que se podem considera acessíveis. Recomendo como paragem para descanso a quem viaja de carro de Portugal para o Centro/Norte ou vice-versa.
Stayed 1 night in Apr 2022

8/10 Good

Willy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena solucion
Muy buena
Stayed 1 night in Nov 2021

2/10 Terrible

Jean-Paul

Disliked: Property conditions & facilities, room comfort
À fuir
Séjour catastrophique Restaurant : menu de 22 euros de très mauvais rapport qualité prix Les photos sur le site doivent dater de plusieurs années : chambres spacieuses mais à rafraîchir La réception est située dans une boutique, le bâtiment pour dormir en est éloigné Aucune insonorisation : vous profitez des conversations des voisins, d’un côté l’autoroute et de l’autre les routiers Réveillé vers 1h du matin par 8 personnes très alcoolisées qui hurlaient dans les couloirs, tapaient aux portes, ont vidé un extincteur… pendant plus d’une heure. Appel à la réception, intervention d’un vigile… impossible de se rendormir. Avons fait le choix de quitter cet hôtel !!! Personnel aimable et à l’écoute sauf la personne qui encaissait le paiement au restaurant Un geste commercial de la part de cet hôtel s’imposerait vu que nous n’avons pas pu prendre un petit-déjeuner ou même qu’un café
Stayed 1 night in Nov 2021

8/10 Good

jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

4/10 Poor

Assya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Décevant
La chambre située sur l autovía. Il nous ont installés dans les vieux bâtiments avec beaucoup de bruit, je n arrivais pas à dormir à cause du bruit, il n y a pas d insonorisations.
Stayed 1 night in Oct 2021

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Gérard

Liked: Cleanliness, property conditions & facilities, room comfort
accueil à revoir
Globalement bien. L'accueil, lui vraiment pas terrible, trop pressé pour être aimable. Chambre spacieuse , calme la nuit .mais bruit important pour fermer la porte lorsque l'on sort. Petit déjeûner on ne peut plus simple. La restauration le soir, très très bien, un rapport prix qualité peu commun
Stayed 1 night in Sep 2021

8/10 Good

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Thord

Stayed 1 night in Aug 2021

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Todo bien , calidad precio según descrito
Stayed 1 night in Jul 2021

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021