Ballroom

Reviews of Sercotel Jardines de Uleta Suites

4 out of 5
Sercotel Jardines de Uleta Suites
Uleta 1, Vitoria-Gasteiz, Alava

Reviews

8.8

Excellent

Rating 10 - Excellent. 88 out of 165 reviews" "
Rating 8 - Good. 54 out of 165 reviews" "
Rating 6 - Okay. 13 out of 165 reviews" "
Rating 4 - Poor. 6 out of 165 reviews" "
Rating 2 - Terrible. 4 out of 165 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Travelled with family
Disappointing
Have stayed here many time and always been happy, however was extremely disappointed this time with rooms, quality of the breakfast and unfriendly staff.
Stayed 2 nights in Sep 2023
Response from Hotel Jardines de Uleta Suites on 16 Oct 2023
Dear Daniel,thank you for your comment and we are sorry that your last experience with us was not to your liking. We hope to welcome you back very soon so that you can change your mind. Best regards .

8/10 Good

Artur

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Jardines de Uelta on 3 Sept 2023
Garcias por su valoracion. Un saludo.

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, room comfort
Great Experience at Sercotel!
Great experience and service! My girlfriend and I stayed at Sercotel Jardines de Uleta Suites during our trip to Vitoria-Gasteiz for the Ironman race. The hotel is located about 25-30 minute walk from the city center. Lorena at the front desk was absolutely amazing, genuine and had great energy. The rooms were much larger than anticipated and the breakfast buffet was quite enjoyable.
Stayed 5 nights in Jul 2023
Response from Sercotel Jardines de Uleta Suites on 4 Aug 2023
Dear Sebastian,Thank you very much for the good message and for giving us the best possible score. It is a pleasure for us to read that our staff was incredible and especially Lorena. It will be a pleasure to welcome you back very soon!Kind regards.

10/10 Excellent

Lauren

Liked: Cleanliness, room comfort
An amazing hotel and a lovely experience
Absolutely incredible hotel!! We booked for the Azkena Rock Festival and were stunned when we arrived at the property. Our suite was massive, with a full size kitchen, gorgeous bathroom and bedroom and lovely views. Excellent hotel facilities and really lovely accommodating staff. Cleaners came and were flexible as to when they came. A 10 minute walk to the festival, close to bus routes.
Stayed 2 nights in Jun 2023
Response from Sercotel Jardines de Uleta Suites on 22 Jun 2023
Dear Lauren,Thank you very much for the good message and for giving us the best possible score. It is a pleasure to know that you have enjoyed a few happy days in Jardines de Uleta. We are waiting for you at the next Azkena Rock 2024 festival ;)Kind regards

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The suite was beautiful and clean and the staff were fantastic. However not being allowed to use the kitchen in our suite because it’s only for those who rent for a minimum of four nights is extremely disappointing. (We had the suite for 3 nights). Also no coffee machine in our room or at least a free coffee station in the lobby is super disappointing considering the room was pretty expensive.
Stayed 3 nights in Jun 2023
Response from Jardines de Uleta Suites on 20 Jun 2023
Dear Martin,Thanks for your comments. Your opinion is very important to us. Unfortunately, room reservations for three nights do not include the kitchen. Only apartment reservations of more than three nights include a kitchen. We would have been happy to offer you a coffee if you had contacted our reception. We hope to see you.Kind regards

8/10 Good

john

Travelled with family
Liked: Cleanliness, room comfort
gem found by accident
excellent value for money, spacious appartment room with full kitchen (!!)
Stayed 1 night in Aug 2021
Response from Jardines de Uleta Suites on 27 Sept 2021
Thank you for your comments.

10/10 Excellent

FELIPE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boca Juniors
Fueron dos noches con una excelente atención
Stayed 2 nights in Nov 2019
Response from Comentario de la dirección del hotel on 15 Aug 2023
Muchas gracias Felipe por dejar una valoración sobre nuestro hotel. Ha sido un placer atenderle durante su estancia en Vitoria-Gasteiz.

10/10 Excellent

Susan U

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in a grand hotel
Surprised at the size of room.really big Food very good quality
Stayed 1 night in Sep 2019
Response from Hotel Jardines de Uleta Suites on 11 Sept 2019
We really appreciate your comments, it has been a pleasure to welcome you during your stay in Vitoria-Gasteiz.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Hotel Jardines de Uleta Suites on 13 Jun 2019
Muchas gracias por dejar una puntuación sobre nuestro hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Hotel Jardines de Uleta Suites on 7 Nov 2018
Muchas gracias por su puntuación.

6/10 Okay

Anonymous, England

Disliked: Staff & service, room comfort
Spacious, but we were very disappointed that if you wanted to use the kitchen facility you had to pay 30 euros per night! They even turned the water off in the kitchen. No cup and saucer, teaspoon, absolutely nothing! So although first impression was that the apartment was great, in fact, it was pointless really, would have preferred somewhere smaller and friendly. Would definitely return to Vitoria-Gasteiz but not to this hotel, sorry!
Stayed 4 nights in Jul 2018
Response from Hotel Jardines de Uleta Suites on 11 Jul 2018
Thank you for your comments. The cost of the kitchen is a supplement to be able to offer better prices of only accommodation to all our clients, offering similar prices to other hotels with smaller rooms. The kitchen supplement includes everything you need to use it.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Hotel was excellent. Best I have stayed in. Did not use the rooms kitchen . A bit expensive to use it as an added cost to the room. There is no need anyway as after a beautiful short walk into the city it is a gastronomic heaven and so cheap!!! Will definitely stay there again. Only thing missing is a pool
Stayed 6 nights in Jun 2018
Response from Hotel Jardines de Uleta Suites on 27 Jun 2018
Thank you very much for your comments.

10/10 Excellent

NJW, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, large rooms, stayed for 1 week.
I stayed for one week at this hotel. It has very large rooms compared to normal European hotels, very clean, breakfast in the am is delicious and lots of variety to choose from. The only complaint I have is that the rooms show a kitchen is included, and that is not the case. You get a refrigerator, but the rest of the kitchen costs 25 Euro/day. I was disappointed once I found that out. The electricity is not ON to those appliances. Located in a higher class residential neighborhood, but a quick taxi ride to anywhere you want to go. I would definitely stay there again
Stayed 7 nights in Sep 2017
Response from Hotel Jardines de Uleta Suites on 9 Nov 2017
Thank you very much for your comments. The cost of the kitchen is indicated in the hotel information on the reservation website. The reason for this cost is to reduce prices for all those who only want to use the hotel, but we will considere your comment to improve our services.

6/10 Okay

pippa, New Zealand

Liked: Staff & service
Good staff, OK hotel
Staff really helpful. Hotel kitchen set up wasn't well thought out. The cutlery and crockery came in a big box. No tea towel or wiping up cloth. No detergent. If a full kitchen is provided then it should be of a much higher standard. We ended up not using it as it wasn't user friendly. Good beds, good spaces.
Stayed 2 nights in Sep 2017
Response from Hotel Jardines de Uleta Suites on 9 Nov 2017
Thank youfor your comments, we will take them into account to improve our services.

10/10 Excellent

Luiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price quality ratio
We had a good experiecen, we loved that the room was big and clean.I recommend!
Stayed 1 night in Aug 2017
Response from Marketing Department on 5 Sept 2017
Thank you very much for your comments

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wellington wished he had had such lovely hotel
Excellent, tastefully designed modern hotel with - spacious rooms featuring separate living, kitchen and sleeping areas. Spotlessly clean - located in a lovely residential area. Rooftop bar with outstanding views. Good to have the kitchen facilities for the fridge and sink but disappointed that the full use of the kitchen and provision of tea/coffee maker would incur a hefty additional charge. Arrived on Sunday - useful to know that everything locally closes on Sunday afternoon.
Stayed 1 night in Aug 2017
Response from Marketing Department on 5 Sept 2017
Thank you very much for your comments

10/10 Excellent

hungrytraveller, toronto, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big 1 bedroom suite with a view
This hotel is a great value for your money. Staff was friendly and helpful and it is also in a beautiful building. The breakfast is also great. We stayed just one night but was glad we stayed there.
Stayed 1 night in Jun 2017
Response from Hotel Jardines de Uleta Suites on 8 Jul 2017
Thank you very much for your comment.

10/10 Excellent

Nikolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service. Stayed with my family. Excellent stay. Thank you.

10/10 Excellent

Miguel, VA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple's retreat
The front office manager was excellent in providing orientation and great tips for 'tapas/montaditos' in town. We're lucky by getting a room on the 7th floor with a veranda beautiful view over the beach.

10/10 Excellent

Denise, Merseyside

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
After a change if travel plans this hotel was a gem of a find. We only had 1 night unfortunately, could easily have stayed longer. The suite was luxurious, staff excellent and breakfast superb. Only downside was no kettle to make hot drink. Small detail but did not detract from the hotel.
Thank you for ypur comments. We will consider them to improve our services

8/10 Good

Justin, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay in Vitoria - Gasteiz
This is a great hotel if you're planning a longer stay (i.e. 4 days or more). It's more like a condo or apartment complex than a hotel and it's just far enough from the downtown area that you'll want to drive. The rooms, which are really suites, are beautiful and very modern with lots of space, but you'll have to push the staff at the front desk a little if you want something.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and nice and quiet. Very easy to get to centre of Madrid and then catch the train to north Spain first thing in the morning

10/10 Excellent

lara

Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
luces y sombras
Pedir una cama doble y te entreguen dos camas individuales se esta convirtiendo en un hábito. No me casé para que mi mujer duerma a mi lado sino conmigo. La habitación amplísima con cocina y salón. El aire acondicionado ruidoso. La grifería de la ducha con algún fallo y una puerta de un armario chocaba con el tope de la puerta principal. En general buena experiencia pero con detalles que penalizan la impresión inicial en la calidad.
Stayed 1 night in Dec 2023

8/10 Good

Ricardo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hugo Marcial

Liked: Cleanliness, property conditions & facilities
Excelente el alojamiento.
Stayed 1 night in Dec 2023

4/10 Poor

Javier

Stayed 1 night in Dec 2023

6/10 Okay

José Carlos

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Jardines de Uelta on 10 Dec 2023
¡Gracias por su valoración!

10/10 Excellent

lara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Jardines de Uelta on 25 Nov 2023
Gracias por su valoración, Iara.

10/10 Excellent

Isabel

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Jardines de Uelta on 3 Nov 2023
Gracias, Isabel, por su valoración. Un saludo.

10/10 Excellent

JESUS IGNACIO

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Jardines de Uelta on 26 Oct 2023
Muchas gracias, Jesús Ignacio, por su valoración. Un saludo.

8/10 Good

Araceli

Travelled with family
Liked: Amenities, property conditions & facilities
buena
Stayed 1 night in Oct 2023
Response from Hotel Jardines de Uelta on 16 Oct 2023
Le agradecemos, Araceli, su valoración.

8/10 Good

Joselyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Encantandor
Stayed 1 night in Oct 2023
Response from Hotel Jardines de Uleta Suites on 16 Oct 2023
Estimado Joselyn,muchas gracias por su valoración. Un saludo.

2/10 Terrible

Paloma

Business traveller
Disliked: Cleanliness
Decepción
De suite no sé qué tiene, son apartamentos sin derecho a usar la parte de cocina (35€/día). La limpiadora me quiso echar para limpiar a las 10 am, le dije que me iba a quedar a trabajar un rato y volvió al poco, entró sin llamar, con el cartel de no molestar en el pomo, que a ver si me iba ya. Y me dejó allí tiradas los cambios de toallas/sábanas. Desayuno muy flojo, muebles básicos y ya con trote. No le daría más de 3 estrellas. Hay hoteles mucho mejores y más baratos por el centro.
Stayed 1 night in Oct 2023
Response from Hotel Jardines de Uleta Suites on 16 Oct 2023
Estimada Paloma,gracias por su comentario. Lamentamos lo ocurrido. El mismo día que nos dejó constancia de lo ocurrido en recepción, la Dirección tomó medidas al respecto. En Jardines de Uleta respetamos el descanso y la privacidad de nuestros huéspedes y la actitud de esta camarera no se corresponde con nuestra filosofía. Esperamos que en su próxima visita a la ciudad vuelva a tenernos en cuenta en su alojamiento para que pueda cambiar de opinión. Reciba un cordial un saludo.

8/10 Good

Sergio

Stayed 2 nights in Sep 2023
Response from Hotel Jardines de Uelta on 16 Oct 2023
Le agradecemos, Sergio, su valoración.

2/10 Terrible

Luis

Business traveller
Disliked: Cleanliness, room comfort
Tuve un problema con su web pq no me enviaron la conformación a tiempo y realicé una segunda reserva por la que no me devolvieron el dinero. El wifi no funciona y el agua caliente tampoco. Experiencia nefasta.
Stayed 1 night in Aug 2023
Response from Hotel Jardines de Uelta on 26 Sept 2023
Hola Luis, lamentamos su inconveniente, pero al hacer el check-in le avisamos que las reservas duplicadas se gestionan a través de la página/empresa que realizó la reserva. Lamentamos los inconvenientes del wifi y el agua caliente, se ha revisado la habitación en la que usted se hospedó para comprobar que todo vuelve a funcionar sin problemas. Muchas gracias.

10/10 Excellent

Vanessa

Stayed 1 night in Aug 2023
Response from Hotel Jardines de Uleta on 3 Sept 2023
Garcias por su valoracion. Un saludo.

10/10 Excellent

Penélope Dominique

Stayed 1 night in Jul 2023
Response from Hotel Jardines de Uleta on 3 Sept 2023
Garcias por su valoracion. Un saludo.

10/10 Excellent

Rocío

Liked: Cleanliness, property conditions & facilities
Todo perfecto
Stayed 3 nights in Aug 2023
Response from Sercotel Jardines de Uleta Suites on 20 Aug 2023
Estimada Rocio,muchas gracias por tu comentario. Esperamos volverle a ver muy pronto por Jardines de Uleta.Saludos cordiales

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Jardines de Uleta on 3 Sept 2023
Garcias por su valoración. Un saludo.

10/10 Excellent

María Mercedes

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Habitación muy amplia, limpia y las camas realmente cómodas.
Stayed 1 night in Aug 2023
Response from Sercotel Jardines de Uleta Suites on 19 Aug 2023
Estimada Maria Mercedes,muchas gracias por su comentario!! esperamos volverle a ver muy pronto.Un salduo

8/10 Good

Mustapha

Stayed 1 night in Aug 2023
Response from Hotel Jardines de Uelta on 3 Sept 2023
Garcias por su valoracion. Un saludo.

4/10 Poor

Alfredo

Travelled with group
Si quieres usar electrodomésticos tienes que pagar un suplemento!!! En mi vida había visto tal desfachatez que te cobren por usar hasta un triste microondas
Stayed 1 night in Aug 2023
Response from Sercotel Jardines de Uleta Suites on 5 Aug 2023
Estimado Alfredo,Gracias por su comentario. Lamentamos que la percepción de nuestros servicios no estuviese a su altura. Por lo que vemos en su historial su reserva era de una habitación y no un apartamento, por lo cual no esta activada la cocina. Sin embargo, tiene a su disposición microondas en las zonas comunes del hotel. Esperamos que vuelva pronto para que pueda cambiar de opinión. Un saludo cordial

10/10 Excellent

Mavilo

Stayed 1 night in Jul 2023
Response from Hotel Jardines de Uelta on 3 Sept 2023
Garcias por su valoracion. Un saludo.

4/10 Poor

Lucía

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Para ser un 4 estrellas es bastante justo en calidades. Para acceder de la habitación a la salida, el ascensor te deja en la planta 0 pero todavía tienes que bajar 3 escalones y abrir una puerta para salir al pasillo. Para ser “nuevo” no han tenido muy en cuenta las barreras arquitectónicas. En el baño no había agua fría. Se nos olvidó una prenda de ropa en un colgador del baño, llamamos para comunicarlo, confirmaron que la habían encontrado, contratamos una empresa de paquetería para que pasasen a recogerlo y resulta que de repente ya no tienen esa prenda de ropa, que no han encontrado nada. La atención deja bastante que desear, poca profesionalidad y seriedad.
Response from Sercotel Jardines de Uleta Suites on 4 Aug 2023
Estimada Lucía, gracias por tomarse el tiempo de darnos su opinión de su estancia con nosotros en Jardines de Uleta Suites.Jardines de Uleta tiene adaptados todos sus espacios y el ascensor llega a la planta 0 sin necesidad de utilizar las escaleras. Por lo que vemos en su historial, la incidencia fue resuelta en el momento que nos notificaron la misma. Sentimos escuchar que la atención de nuestro personal no estuvo a la altura de sus expectativas y de los estándares de calidad que caracterizan a este hotel. Esperamos recibirles de nuevo muy pronto para poder cambiar su opinión.Reciba un cordial saludo

8/10 Good

Gustavo

Liked: Cleanliness, property conditions & facilities
Sólo estuve una noche como para hacer una valoración lo suficientemente precisa. En principio, todo correcto. Quizás el precio demasiado elevado.
Stayed 1 night in Jul 2023
Response from Sercotel Jardines de Uleta Suites on 4 Aug 2023
Estimado Gustavo,gracias por su comentario. Esperamos darle la bienvenida muy pronto y disfrutar mas días con nosotros.Un cordial saludo

10/10 Excellent

Francisco Jose

Travelled with group
Liked: Cleanliness, room comfort
recomendable
Un hotel estupendo, muy bien localizado para ir al centro de Vitoria dando un agradable paseo.
Stayed 3 nights in Jun 2023
Response from Sercotel Jardines de Uleta Suites on 15 Jun 2023
Muchas gracias por tu comentario Francisco Jose, esperamos volverle a ver pronto. Saludos

8/10 Good

ROBERTO

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2023
Response from . on 9 May 2023
Gracias por su valoración, Roberto!