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Paloma Backwater Resorts

Star Rating
4 out of 5

Information

Reviews

2.2 / 5
4 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

  • Popular Location
    Kerala Backwaters
    3 min drive
  • Popular Location
    Edathua Church
    5 min drive
  • Popular Location
    Perunthenaruvi Waterfall
    10 min drive

Book online or call:

020 3564 4853

Your dates need to occur after 2019-12-13. Try updating your dates to see prices for your trip.

    About this area

    Alappuzha

    Paloma Backwater Resorts is located in Alappuzha. Alleppey Lighthouse is a local landmark, and the area's natural beauty can be seen at Alappuzha Beach and Marari Beach.

    5/5 guest location rating

    Guests like it for

    • Quiet (1 reviews)

    What's nearby

    • Popular Location
      Kerala Backwaters - 3 min drive
    • Popular Location
      Edathua Church - 5 min drive
    • Popular Location
      Perunthenaruvi Waterfall - 10 min drive
    • Popular Location
      Mullakkal Rajarajeswari Temple - 12 min drive
    • Popular Location
      Ponnumthuruthu Island - 12 min drive

    Getting around

    • Alappuzha Station - 22 min drive
    • Cochin (COK-Cochin Intl.) - 148 min drive

    Restaurants

    • Where to eat
    • On-site dining venue – Restaurant offering international cuisine.

    About this property

    Paloma Backwater Resorts

    Along with a full-service spa, this smoke-free resort has a restaurant and an indoor pool. Free buffet breakfast, free WiFi in public areas and free valet parking are also provided. Additionally, an outdoor pool, a coffee shop/café and a 24-hour business centre are on-site. All 35 rooms provide conveniences such as sitting areas and coffee makers, plus complimentary wireless Internet access and flat-screen TVs with cable channels. Guests will also find balconies or patios, minibars and room service (during limited hours).

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and public transport

    • Free self parking
    • Free valet parking
    • Return airport shuttle (surcharge)

    Food and drink

    • Free buffet breakfast available daily 7:30 AM–10:30 AM
    • 1 restaurant and 1 coffee shop/cafe
    • Room service available

    Things to do

    • Bike hire
    • Children's pool
    • Full-service spa
    • Indoor pool
    • Outdoor pool
    • Playground

    Family friendly

    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry-cleaning service
    • Indoor pool
    • Laundry facilities
    • Outdoor pool
    • Playground
    • Fridge (on request)

    Conveniences

    • Free newspapers in reception
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry-cleaning service
    • Laundry facilities
    • Luggage storage
    • Tour/ticket assistance

    Languages spoken

    • English

    Business services

    • 24-hour business centre
    • 1 meeting room

    Outdoors

    • BBQ grill(s)
    • Garden
    • Picnic area
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Braille signage

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Ceiling fan
    • Premium bedding

    Bathroom

    • Free toiletries
    • Shower

    Entertainment

    • TV channels
    • flat-screen TV
    • premium channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Minibar
    • Fridge (on request)

    Outdoor space

    • Balcony or patio

    More

    • Desk
    • Free newspapers
    • Iron/ironing board
    • Safe
    • Separate sitting area

    Nearby things to do

    Where to eat

    2.2

    Guest rating

    5 - Excellent
    0
    4 - Good
    1
    3 - Okay
    1
    2 - Mediocre
    0
    1 - Poor
    2
    3.0
    Cleanliness
    2.0
    Service and Staff
    3.0
    Property condition

    4/5 Good

    • Liked: Cleanliness, property conditions & facilities, room comfort

    Relaxing place with fabulous views

    Great, luxurious place to stay. Beautiful views (but wish they'd clean the rubbish out of the water!). They also offered us a free boat ride on the first night which was fantastic. We stayed off peak so there weren't many people there and it was very quiet. Staff were great and the room we stayed in had excellent views of the lake. I only wish they served alcohol as it would have been nice to have a drink by the pool. The food was also excellent, although many of the things on the menu weren't available (again this is probably as many people weren't staying there so that is understandable). The place did not have much of an atmosphere and was far from things (but great if all you wanted to do was relax).

    Stayed 2 nights in Mar 2019

    1/5

    • Liked: Cleanliness, room comfort
    • Disliked: Staff & service, property conditions & facilities

    Do NOT recommend

    Booked this hotel for two nights during a birthday trip with my mother. The hotel is on a hard-to-access road, not easy to get to town. The website indicates they have amenities that do not exist (a curio shop, full service restaurant). The restaurant was barebones and the food seemed as if it may have been sitting for some time. There was little to do and because of the location it was not easy to get into town to go explore. Nothing on the website indicated the property did not serve alcohol. As it was a birthday celebration, we were hoping for a bit of wine to celebrate the dinner. We were disappointed upon arrival and decided to cut our reservation short. The front desk manager seemed understanding and agreed it was ok for us to stay only one night (of a two-night reservation) and said we could be refunded the second night given we determined this within hours of arriving. We confirmed this again in the morning when leaving. Since then, the hotel has ignored Orbitz's requests to confirm this so blocked the refund. They are simply not responding to multiple emails. They misrepresent information about their property and do not tell the truth to guests. I cannot recommend a stay at this hotel.

    Stayed 2 nights in Dec 2017

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    BUYER BEWARE

    We stayed at this HIGHLY OVERRATED hotel in 2 rooms between December 18-20th 2017. The Hotels offers lousy service, lousy housekeeping, a third class restaurant with a dirty torn menu. The airconditioner in our room was leaking profusely and we had to place towel and bathmats on the floor to absorb the water. Early in the morning we were workers started maintenance work on the roof of nearby cottages. There is little or no lighting in the restaurant at night and mosquitoes and insects crawl all over the food. The hotel offers only fixed food menus served as buffets through Breakfast Lunch and Dinner there is no a la carte available for these meals. The food quality is bad. Justin the Manager / Steward in charge of the restaurant is frankly useless. His alternate Anup is a good man and tries to make the best of a horrible situation. The waitressing staff are untrained, tables are left dirty for long periods after guests have finished their meals. A complete and total waste of money. This Hotel (??) should be closed down and I intend to complain about the agency which accorded it Four Star rating. Hotels.com are equally responsible in featuring this hotel on its website, and this is the last time ever that I will book a hotel through Hotels.com.

    Stayed 3 nights in Dec 2017

    3/5

    • Liked: Property conditions & facilities
    • Disliked: Room comfort

    مايصلح للعائلات

    المكان بعيد وغير مناسب للعائلات

    Stayed 1 night in Dec 2018

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