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Reviews of Candlewood Suites Alabaster, an IHG Hotel

2.5 out of 5
Candlewood Suites Alabaster, an IHG Hotel
1004 Balmoral Dr, Alabaster, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 231 out of 422 reviews" "
Rating 8 - Good. 116 out of 422 reviews" "
Rating 6 - Okay. 42 out of 422 reviews" "
Rating 4 - Poor. 20 out of 422 reviews" "
Rating 2 - Terrible. 13 out of 422 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

clyde

Liked: Cleanliness, staff & service, property conditions & facilities
It is a little dated. Needs new carpet, easier TV control , updated plumbing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Denishia M

Travelled with partner
Clean, quiet and the best beds ever! Like sleeping on a marshmallow!
Stayed 1 night in Apr 2024

2/10 Terrible

Kiante

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Man bathroom was so nasty I didn’t wanna shower. Room 204 to be exact
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Leigh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. We love our suite with ample desk space, eating space and a full kitchen.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to highway.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024

8/10 Good

Brienne

Stayed 1 night in Mar 2024

6/10 Okay

Yeah

Liked: Staff & service
Disliked: Property conditions & facilities
It amazes me that they can’t clean the hallways or the elevators. That is something that would go a long way to overall appearance. The rooms are clean and the bed was comfy.
Stayed 1 night in Mar 2024

4/10 Poor

Kurt, Carmel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was tired, carpets worn, kitchen area not stocked, tub/shower rusty, etc…
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. My family enjoyed our stay there.
Stayed 1 night in Feb 2024

6/10 Okay

Jacob, Tampa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only serious complaint is shower door of my room needed updating. It was very difficult to use and I foresee future injury.
Stayed 1 night in Feb 2024

6/10 Okay

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and it was a pleasant check in. Thanks, Russell
Stayed 1 night in Feb 2024

10/10 Excellent

Diann, Little Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Stayed 2 nights in Jan 2024

10/10 Excellent

Brenda

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Ashley

No continental breakfast. Falsely advertised.
Stayed 1 night in Jan 2024

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Need to serve breakfast.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Janice

Stayed 1 night in Dec 2023

2/10 Terrible

Terry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Tammie

Liked: Staff & service
The staff was excellent and extremely friendly and welcoming. They were very helpful with recommendations on restaurants. The room could have been much cleaner especially in the bathroom. We had hairs on the floor and in the shower and a hairy soap bar left from previous guest.

10/10 Excellent

Coby

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th visit staying at Candlewood when we visit Alabaster, AL. We have always stayed at Candlewood. We try to visit at least once a year. Candlewood is always our go to. We love it. EVERYONE is so very nice and kind.
Stayed 1 night in Oct 2023

10/10 Excellent

Marcia L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and allowed to check in early. The staff was great, room clean, bed comfortable and I’ll definitely stay again
Stayed 1 night in Oct 2023

8/10 Good

Abel

Stayed 2 nights in Oct 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely equipped rooms with full kitchenettes, desk spaces, recliner chair, closet and a nice bathroom. The available snacks and gym are nice extras. There are shopping and dining options close by and the access to the interstate is excellent. It is mostly quiet,
Stayed 1 night in Oct 2023

10/10 Excellent

Kim

Stayed 1 night in Oct 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

gloria j

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
gm the rooms were very clean we will stay again.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty okay
There was no free breakfast, the ac smelled a bit like sweat, and there was no working cable but other than that it was fine. The employees were kind and greeted us with smiles.
Stayed 3 nights in Sep 2023

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Sep 2023

10/10 Excellent

Morgan

Stayed 1 night in Aug 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Shower is excellent. Kitchen is well equipped. Floor was sticky but looked good. Bed was nice and firm. A/C worked good.
Stayed 1 night in Aug 2023

10/10 Excellent

Kelly

Stayed 1 night in Aug 2023

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet hotel
Stayed 1 night in Aug 2023

8/10 Good

Rebecca

Stayed 11 nights in Jul 2023

4/10 Poor

Robbin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Carl

Stayed 2 nights in Jun 2023

6/10 Okay

Pamela

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’ve stayed at better, prob would not stay there again. No breakfast room was ok but older, you can hear a lot both above you and around you.
Stayed 1 night in Jun 2023

10/10 Excellent

James

Travelled with family
Friendly folks. Clean rooms. Winning combination
Stayed 1 night in Jun 2023

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk team was helpful
Stayed 1 night in Jun 2023

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms with wonderful beds!!
Stayed 1 night in Jun 2023

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

David J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly great
Very nice. Like a small apartment. Staff was great. I am now looking for other confront inn suites when i travel.
Stayed 2 nights in May 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Hotel Stay!
I travel for work almost 345 days per year and have stayed in many hotels across this country. This time I was in Alabaster Alabama for my granddaughters play. I booked a one 1 bedroom suite. It was spotless. It was quiet. It had a full kitchen with everything I needed to be able to cook a meal. The bed was comfy. The staff was excellent on every shift! The pantry was great for late night snacks or drinks. It is in an extremely safe area and accessible to many restaurants and shops. Everything was perfect! I cannot say enough about our week long stay. I cannot recommend this hotel enough. There are several to choose from in the area but this one was perfect in every way! Thanks Candlewood!
Stayed 7 nights in May 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The suite was large and very comfortable. The staff was friendly and helpful.
Stayed 1 night in May 2023