Very happy with our room except the view from our balcony overlooked construction. The staff was excellent! They went above and beyond every time. Lucia, Victor, Ivonne, Jessy only a few of the wonderful staff they employ
The Royal Suites Yucatan is an exclusive section within the facilities of the Grand Palladium Riviera Maya Complex Resorts …More
We stayed at the White Sand portion on this resort... the location seemed to be central to everything we wanted to do (food, drinks, beach and activities) Staff was helpful and friendly, no issues at all! Diego C at the pool bar was great!
We found the rooms were hard to find; we got lost trying to navigate to our building three times! Their maps need to include all trails. We loved the pools, the beaches were beautiful. They have lots of palm trees near the beach, so it was easy to relax in the shade or just move a little and be in the sun. The pillows were too firm, we ended up taking them out of the pillow case to sleep on a corner of them. The only outlet to use is in the bathroom; so you have to move the coffeepot to the bathroom and then plug in all of your other electronics. We found the food very good and the staff wonderful. There were many activities daily, we did not join in; but it seemed everyone was having a great time. The most relaxing vacation we have ever experienced!
We vacationed at the Grand Palladium Colonial in November 2015 and once again we were very pleased. This was our 4th time there. We like to stay at the Colonial because its pretty much in the middle of the whole complex. It is super easy to get a ride back to your room or any part of the resort. We especially want to give a shout out to Alexander for being so efficient picking us up and entertaining us on the ride. What a great asset he is to the crew. The sports bar was just remodeled and I must say they did an excellent job. Fransico is an excellent bar tender and we were glad to see him there every night. He has no problem keeping your drinks full even when he has a full bar. We highly recommend the steak house and the Japanese restaurant while you are there. The buffets were always plentiful and you can always find something good there too. Our maid Tere in building 21 did an excellent job with our room every day. A must though is the hotel needs to address the stench that comes in thru the bathroom floor drain every night. Smells awful but does go away. Our building was the perfect location and minutes to the beach or to breakfast or lobby.
Traveller from Rock Island IL
The Royal Suites Yucatán is an exclusive section within the facilities of the Grand Palladium Mayan Riviera Complex Resorts …More
The property had exactly what I wanted...proximity to beautiful Akumal Bay. We ended up in a 1 BR condo with a balcony on the bay. Fantastic view.
We originally booked a pool view room, but requested the upgrade upon arrival. Noel(sp?) was very welcoming and after some cajoling he was able to find us a Sea View room for the night.
I reserved an oceanview room from Oasis, but these rooms are under renovation and then i got an oceanview room from Grand Oasis with all benefits incluided. Wonderful!!!
The hotel is very clean, and excellent for relax. The restaurants, bars, and cafes are pretty good and the food too. Excellent customer services.
The wifi service is the only one thing i dissapointed whit it, It;s not enough and only works close to the lobby.
Snorkeling and diving are popular in the small resort town of Akumal, and at Kantenah beach to the north, where the coastline runs parallel to a protected coral reef. In the summer months, sea turtles crawl onto the white-sand beaches by moonlight to lay their eggs. Yal-Ku Lagoon, once a trading route for the ancient Maya, is a bird watcher’s paradise, and can be explored by foot or kayak.
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