We just spent a fantastic vacation at Bahia Principe Luxury Akumal. The Hotel is beautiful and your every need is taken care of. The pool area was not over crowded, the grounds and the hotel were perfectly manicured and clean. There were little shuttles to take to and from. Booking tours, dinner reservations , Covid testing or a little shopping spree was very easy.
From the moment we arrived Rosario at the front desk took us under wing and went over all the resort has to offer and how to get around. She arranged a reservation at a restaurant that was unavailable due to popular demand . She even booked all our reservations for us for the week. Everyday she would check up on us to see if there was anything we needed or desired. She would text us as well. She went above and beyond. She even had our wonderful chambermaid Carmen decorate our room with roses and champagne as a birthday surprise. On our last day she picked us up for our last dinner and wished us off. She even texted us to see that we made it back to the states safely. In all my years of travel around the world, this was a first!
As for the staff - wow! The entertainment staff- top notch. Jacqueline is sweet and got us to participate in games, dancing at the evening entertainment to the amazing Javier Lopez aka JLO! He was incredible, h water aerobics, yoga on the beach, salsa dance lessons. Waiters Omar,Eric,Amin,Alnberto,Florencio,Isreal,Jesus,Alberto,Javier. food amazing!