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Reviews of Sheraton Cleveland Airport Hotel

3.5 out of 5
Sheraton Cleveland Airport Hotel
5300 Riverside Dr, Cleveland, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 468 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Neil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

michael

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

MARCELO

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed and didn't respect my reservation.
Stayed 2 nights in Jun 2022

2/10 Terrible

Thomas

Travelled with family
I want my money back!
The hotel is closed. I want my money back! We arrived and waited 20 minutes for a shuttle only to have people come up and tell us it was permanently closed! We had to get help finding another place to stay at 1am!
Stayed 1 night in Jun 2022

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Douglas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel permanently closed
This hotel was closed, but we were not notified in advance. I spent an hour online with hotels.com who informed me we would not be charged, but did not listen when I informed them that the hotel was closed permanently. I hope that you are informed about the closure if you have already booked.
Stayed 1 night in Jun 2022

2/10 Terrible

Kate

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hotel was closed permanently when we showed up. Very disruptive to our trip
Stayed 1 night in Jun 2022

2/10 Terrible

Pablo

Travelled with family
Showed up to the hotel and they are closed! We were not notified not even after calling in to check in!?
Stayed 1 night in Jun 2022

2/10 Terrible

Kenneth

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was closed for good when we arrive
Stayed 1 night in Jun 2022

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was closing and the parking situation was not explained to us. Therefore there were no shuttles to take us from the airport to the parking spot at the hotel We had to walk with our heavy luggage to our parked car. I think someone should have told I is about this hotel closing before ww got there. We would have went elsewhere.
Stayed 1 night in May 2022

10/10 Excellent

Melissa

Stayed 1 night in May 2022

6/10 Okay

Joan

Stayed 1 night in May 2022

6/10 Okay

Jason

Stayed 2 nights in May 2022

4/10 Poor

Charles

Travelled with family
Liked: Staff & service
Disliked: Amenities
About the only thing we liked about this stay was the proximity to the airport and the front desk staff. The beds were uncomfortable, there was no coffee or tea in the room, ice was only available in the lobby. Breakfast choices were very few and very expensive, you are better off having breakfast in the airport (less expensive and better selection). If you want a beverage from the bar, expect to pay nearly $10 for a beer. I didn't dare ask for an actual cocktail.
Stayed 1 night in May 2022

10/10 Excellent

Karissa

Liked: Staff & service, property conditions & facilities
V
Stayed 1 night in May 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convince
Stayed 1 night in May 2022

6/10 Okay

Casey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here to be close to airport. Property is very convenient to airport and soundproof to not have any airport noise. Property is very dated vs. the nice condition when we stayed here 6 year ago. Rooms look like they hadn't been touched since. Duvet cover had large brown stains when pulled back, alarm clock was supposed to be the USB outlets but USB outlets were broken. No other USB outlets in room as advertised. Also no coffee makers in room as advertised. Bathroom did not have exhaust fan, became an issue when my husband and I were trying to get ready while the other person was in the shower. Ended up doing hair and makeup and him shaving in poor lighting to at least have a mirror. On the upside the hotel staff was extremely friendly and helpful. Some of the best hotel staff I have had in recent history. They took every concern seriously and worked to fix issues quickly.
Stayed 2 nights in May 2022

2/10 Terrible

MARY

Liked: Cleanliness
Disliked: Staff & service
Issue regarding rain pouring inside room at window during thunderstorm was not resolved properly by employees. When issue was addressed at front desk at checkout, very rude employee mishandled the incident and spoke to guest (me) in an unacceptable tone.
Stayed 1 night in May 2022

10/10 Excellent

Angelica

Stayed 1 night in May 2022

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Extremely helpful and friendly staff at the front desk. But no fridge and no internet in the room… What on earth??? Still, it was a relaxed night before our flights.
Stayed 1 night in May 2022

10/10 Excellent

Sherri

Stayed 1 night in May 2022

6/10 Okay

Masaki

Stayed 1 night in May 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Super location. Typical Sheraton.
Stayed 1 night in May 2022

10/10 Excellent

David

Stayed 1 night in May 2022

10/10 Excellent

Michelle, cuyahoga falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Mary Beth

Stayed 1 night in May 2022

10/10 Excellent

Kimberlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Great clean hotel with really nice bar and great food for latecomers
Stayed 1 night in May 2022

4/10 Poor

Raymond

Travelled with family
Disliked: Amenities, property conditions & facilities
Found box of tissues wet we think it had fallen in toilet and was not replaced by house cleaning. Better communication on using the elevator. Facility very outdated wear and tear show throughout building and parking lot.
Stayed 1 night in Apr 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Greg

Stayed 1 night in Apr 2022

6/10 Okay

Barbara

Stayed 1 night in Apr 2022

10/10 Excellent

Garth, Lorain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property just wish parking was still included
Stayed 1 night in Apr 2022

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient overnight to get to the airport the next morning.
Stayed 1 night in Apr 2022

8/10 Good

Christopher

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Great location, otherwise I’d say it’s overpriced for what you receive. Even the budget chains have a fridge in the room, a free toothbrush if you forgot yours, or a small breakfast offering. Not here though.
Stayed 1 night in Apr 2022

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stranded in CLE
Horrible. Horrible. Horrible. Restrooms in lobby dirty. Had to wait 2 hours in the lobby as the cars keys to the rooms stopped working. Missed flight because of that. Staff members incapable of assisting. Do NOT stay here.
Stayed 1 night in Apr 2022

4/10 Poor

Bret

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Apr 2022

4/10 Poor

Yanan

Travelled with family
Disliked: Staff & service, property conditions & facilities
only the location is good
Never know that Sheraton could be that bad. The hotel is old and looks unpleasant. The staffs are not friendly and feels unenthusiastic. The only good thing is the location. If it was not for the next early morning flight, I would not have chosen this place. Will definitely try to avoid next time.
Stayed 1 night in Apr 2022

4/10 Poor

Kathy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff was very unhelpful. HUGE mix up with reservation; had to make new reservation and existing reservation was cancelled. Room was not cleaned and re-supplied. Dining was extremely limited. Beverages came from the convenience store on site. Ice machine was only on the Libby level while our room was on the 6th floor. Property not well maintained. The only good thing was that it was only a minute away from the airport. Won’t stay here again!
Stayed 1 night in Apr 2022

6/10 Okay

Caitlin

Stayed 1 night in Apr 2022

2/10 Terrible

Michael

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was a hotel with rooms nothing extra
Stayed 2 nights in Apr 2022

4/10 Poor

Andrew

Stayed 1 night in Apr 2022

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities
The bar area is greatly understaffed. It was the same way 1.5 months ago when I stayed at the hotel.
Stayed 1 night in Apr 2022

6/10 Okay

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Wake up call didn’t happen.
Stayed 1 night in Apr 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to the airport
Stayed 1 night in Mar 2022

10/10 Excellent

Charlene M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport
Stayed 1 night in Mar 2022

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022