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Reviews of Inntel Hotels Amsterdam Centre

4 out of 5
Inntel Hotels Amsterdam Centre
Nieuwezijds Kolk 19, Amsterdam

Reviews

8.8

Excellent

Rating 10 - Excellent. 730 out of 1247 reviews" "
Rating 8 - Good. 351 out of 1247 reviews" "
Rating 6 - Okay. 114 out of 1247 reviews" "
Rating 4 - Poor. 23 out of 1247 reviews" "
Rating 2 - Terrible. 29 out of 1247 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the perfect location for me - close to great restaurants, shopping, bars in Amsterdam center, and only a short walk to many beautiful canals and attractions. The staff at Inntelhotel was what I will remember. All were friendly, professional, and helpful, especially Tobias at the reception desk.
Stayed 4 nights in Mar 2024
Response from Sophie - Guest Relations on 28 Mar 2024
Dear Frank, Thank you so much for this 5-star review. It's so good to hear that the entire stay exceeded all of your expectations. That is one of our favourite things to read. It was a real pleasure to welcome you and we look forward to seeing you again.With kind regards,

10/10 Excellent

Mackenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely staying there! Great experience overall! The only thing we didn’t really like was the automatic lights in the bathroom and shower. Kind of disturbing in the middle of the night.
Stayed 4 nights in Mar 2024
Response from Sophie - Guest Relations on 18 Mar 2024
Dear Mackenzie,Thank you for your positive review. We're pleased you had a wonderful stay with us.Compliments and feedback are always more than welcome. It allows us to have an impression of our strengths and give us an opportunity to improve. We hope you will give us a second chance in the future in order for us to convince you of our qualities.With kind regards,

8/10 Good

Kathryn, Surrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property well located. The only complaint I had is the noise from outside especially on a Saturday night
Stayed 5 nights in Mar 2024
Response from Sophie - Guest Relations on 15 Mar 2024
Dear Kathryn,Thank you very much for your review.Our location is ideal for exploring the city, and we are delighted that it has contributed to a pleasant stay.Our apologies for any inconvenience caused by the noise outside our hotel. Unfortunately we were not aware of the points you mentioned during your stay. We would have liked to have offered you a suitable solution. Hopefully, we get to welcome you in the future for a more restful stay. Looking forward to your next visit.With kind regards,

10/10 Excellent

Nyaim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in the heart of everything
Stayed 3 nights in Mar 2024
Response from Sophie - Guest Relations on 11 Mar 2024
Dear Nyaim,Thank you very much for your positive review.Our location is ideal for exploring the city, and we are delighted that it has contributed to a pleasant stay.We look forward to welcoming you again in the future to our hotel.Best regards,

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute quality, the level of attention to detail was great, how clean absolutely everything was, how friendly all the staff were, treated like I was family, would highly recommend it to others, it certainly won’t be the last time I visit Inntel hotels, 5 stars!!!
Stayed 2 nights in Feb 2024
Response from Sophie - Guest Relations on 29 Feb 2024
Dear Nathan, Thank you so much for this 5-star review. It's so good to hear that the entire stay exceeded all of your expectations. That is one of our favourite things to read. It was a real pleasure to welcome you and we look forward to seeing you again.With kind regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

kathryn alexandra

Travelled with partner
This was our third stay at Inntel. We have always returned due to excellent service and great standards. Unfortunately, we probably wont return a further time. We were given a room in the newly built section of the hotel. We found the room to be very small, our tv did not work and we werent even provided with cups for the coffee. We had to get two separate lifts to reach the room, and for the first time i didnt feel safe in the hotel. I was woken several times in the early hours of the morning by men swearing and arguing in the corridor outside our room, and at one point, somebody trying to get inside our room. Weve always enjoyed our time here in the past, but unfortunately, not this time
Stayed 2 nights in Feb 2024
Response from Sophie - Guest Relations on 22 Feb 2024
Dear Kathryn,We would like to thank you for sharing your experience with us. We I truly regret to read your stay in our hotel did not live up to your expectations this time.We always welcome feedback, as it helps us to detect which areas we need to improve on.Despite your disappointment, we hope you enjoyed your stay to the fullest and we get the chance to welcome you back in the future. Warm regards,

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 3 nights in Feb 2024
Response from Sophie - Guest Relations on 19 Feb 2024
Dear Emma,Thank you for your positive review.We are so glad to hear that you enjoyed our hotel and your stay in Inntel Hotels Amsterdam Centre, in general. Our hotel aims to provide a truly unique experience for every guest, and we are thrilled that we were able to exceed your expectations. We are looking forward to welcome you back again soon.With kind regards,

10/10 Excellent

Nicky

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 4 nights in Feb 2024
Response from Sophie - Guest Relations on 19 Feb 2024
Dear Nicky,Thank you for your positive review.We are so glad to hear that you enjoyed our hotel and your stay in Inntel Hotels Amsterdam Centre. Our hotel aims to provide a truly unique experience for every guest, and we are thrilled that we were able to exceed your expectations. We are looking forward to welcome you back again soon.With kind regards,

10/10 Excellent

lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. We arrived early to ask if we could drop our bags off (about 10am) and our room was ready, which was a pleasant surprise. It's right in the centre, so really close to all local attractions with plenty of shops, cafes and restaurants. The room was clean, comfortable and quiet. We were very happy with our choice.
Stayed 2 nights in Feb 2024
Response from Sophie - Guest Relations on 19 Feb 2024
Dear Lisa,Thank you for your positive review.We are so glad to hear that you enjoyed our hotel and your stay in Inntel Hotels Amsterdam Centre, in general. Our hotel aims to provide a truly unique experience for every guest, and we are thrilled that we were able to exceed your expectations. We are looking forward to welcome you back again soon.With kind regards,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 5 minute walk from station. Near to centre. Ataff fantastic
Stayed 3 nights in Feb 2024
Response from Sophie - Guest Relations on 19 Feb 2024
Dear David,Thank you for your positive review.We are so glad to hear that you enjoyed our hotel and your stay in Inntel Hotels Amsterdam Centre. Our hotel aims to provide a truly unique experience for every guest, and we are thrilled that we were able to exceed your expectations. We are looking forward to welcome you back again soon.With kind regards,

10/10 Excellent

Aarun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for exploring Amsterdam. We could walk everywhere we wanted to from the hotel.
Stayed 3 nights in Feb 2024
Response from Sophie - Guest Relations on 19 Feb 2024
Dear Aarun,Thank you very much for your positive review.Our location is ideal for exploring the city, and we are delighted that it has contributed to a pleasant stay.We look forward to welcoming you again in the future to our hotel.Best regards,

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel perfectly located for exploring the city.
Stayed 3 nights in Feb 2024
Response from Sophie - Guest Relations on 19 Feb 2024
Dear Craig,Thank you very much for your positive review.Our location is ideal for exploring the city, and we are delighted that it has contributed to a pleasant stay.We look forward to welcoming you again in the future to our hotel.Best regards,

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Feb 2024
Response from Sophie - Guest Relations on 8 Feb 2024
Dear Leilani,Thank you for your positive review. We hope to be your hotel of choice for your next visit to our city.With kind regards,

8/10 Good

Alminda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good hotel for the price. The staff was super helpful. We liked that it was quiet especially being in a busy neighborhood. The room is also spacious!
Response from Sophie - Guest Relations on 5 Feb 2024
Dear Alminda,Thank you for your time and effort to write this review. We truly regret to read your stay in Inntel Hotels Amsterdam Centre did not entirely live up to your expectations.It appears that the room you stayed in may not have been the perfect fit for you. Fortunately, we have other rooms available, and we're confident that we have one that will suit your preferences. Please let us know your room preferences next time, and we'll assist you in selecting the right one.Despite your disappointment, we hope you enjoyed your stay to the fullest and we get the chance to welcome you back in the future. Warm regards,

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect location! Walking distance to everything. Clean room.
Response from Sophie - Guest Relations on 5 Feb 2024
Dear Mirna,Thank you for your positive review.We are so glad to hear that you enjoyed our hotel and your stay in Inntel Hotels Amsterdam Centre. Our hotel aims to provide a truly unique experience for every guest, and we are thrilled that we were able to exceed your expectations. We are looking forward to welcome you back again soon.With kind regards,

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the rooms, very clean and modern. Staff polite and friendly
Stayed 2 nights in Jan 2024
Response from Sophie - Guest Relations on 31 Jan 2024
Dear Mark,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,

10/10 Excellent

seyed arsalan

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to stay very clean and also polite staff.
Stayed 3 nights in Jan 2024
Response from Sophie - Guest Relations on 29 Jan 2024
Dear Seyed Arsalan,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,

8/10 Good

Brent, pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location, really clean and a great place to stay. The gym was really nice with a sauna.
Stayed 3 nights in Jan 2024
Response from Sophie - Guest Relations on 19 Jan 2024
Dear Jared,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,

10/10 Excellent

Esteban, Syracuse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is centrally located, 10 min walk from Amsterdam Central Station. If you book any tours, like free tours, they al start from here. Hotel is five minute walk to the canal tours. Shopping and good places to eat around the area. Property is clean, staff is great.
Stayed 6 nights in Jan 2024
Response from Sophie - Guest Relations on 12 Jan 2024
Dear Esteban,Thank you for your positive review. We're pleased you had a wonderful stay with us and we hope to be your hotel of choice for your next visit to our city.With kind regards,

6/10 Okay

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my stay was ok but the room was cold and turning the thermostat to maximum made very little difference as the system kept switching off. Even though I mentioned this twice to the front desk staff it was never sorted out. When you pay a lot of money for a hotel room you expect it to be warm enough

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Devan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Christopher m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location lovely ataff
Stayed 2 nights in Dec 2023
Response from Sophie - Guest Relations on 4 Jan 2024
Dear Duncan,Thank you for your positive review.We are so glad to hear that you enjoyed our hotel and your stay in Inntel Hotels Amsterdam Centre. Our hotel aims to provide a truly unique experience for every guest, and we are thrilled that we were able to exceed your expectations. We are looking forward to welcome you back again soon.With kind regards,

10/10 Excellent

Sean J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, clean, modern decor. Didn't have any food so no comments on that. Towels changed after only one day with no instructions to opt out of that, so not good environmentally.
Stayed 2 nights in Dec 2023
Response from Sophie - Guest Relations on 4 Jan 2024
Dear Sean J,Thank you for your review and compliments about the location and our hotel. We regret to read you weren't completely satisfied with your stay, because we changed the towels during your stay. Compliments and feedback are always more than welcome. It allows us to have an impression of our strengths and give us an opportunity to improve. We hope you will give us a second chance in the future in order for us to convince you of our qualities.With kind regards,

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, cleaned daily. Friendly staff. Easy and convenient for walking to most places in centre and close to station.
Stayed 3 nights in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for exploring the city, close to everything you need. For the price point and location it’s hard to beat.
Stayed 22 nights in Nov 2023
Response from Sophie - Guest Relations on 4 Jan 2024
Dear Ethan,Thank you for your review. We regret to read you weren't completely satisfied with your stay. Compliments and feedback are always more than welcome. It allows us to have an impression of our strengths and give us an opportunity to improve. We hope you will give us a second chance in the future in order for us to convince you of our qualities.With kind regards,

10/10 Excellent

Henrik

Stayed 4 nights in Dec 2023

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Rachael

Stayed 3 nights in Dec 2023

4/10 Poor

Mr Kimati lal

Disliked: Cleanliness, amenities, property conditions & facilities
I had a terrible time from the start my room was faulty kept on ringing alarms and the next morning I got disturbed the guy was fixing my room they did offer me another one but it was in outer building. One good thing I can say yes the sauna was good the steam room was very good as well. The windows in the hotel didn't open all so I couldn't get fresh air
Stayed 2 nights in Dec 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Amsterdam
This is a lovely hotel. We had upgraded to a spa room and it was gorgeous with a huge jacuzzi bath in the bedroom, a lovely bathroom and comfortable bed. I only wish we had a bit more time in the room. The location was good - quite close to the station and close to lots of shopping streets and canals. Although Amsterdam is actually bigger than we realised and it can take a while to walk around. On the second day we made use of the trams. The breakfast was very nice, and the service was good.
Stayed 1 night in Dec 2023

8/10 Good

Shixuan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
All good except AC. Feel too cold at night
Stayed 1 night in Dec 2023
Response from Sophie - Guest Relations on 18 Dec 2023
Dear Shixuan,Thank you for your review. We're pleased you had a wonderful stay with us. Compliments and feedback are always more than welcome. It allows us to have an impression of our strengths and give us an opportunity to improve. We hope to be your hotel of choice for your next visit to our city.With kind regards,

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Very interesting rooms, clean and tidy. Good staff

8/10 Good

Andri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Gerald

Stayed 3 nights in Dec 2023

10/10 Excellent

Nicole

Stayed 2 nights in Sep 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Lovely stay for one night, the in room spa facilities were a fantastic addition, and more than just a novelty. They really brought some much needed relaxation. The staff were very friendly, and helpful. Breakfast was decent, but probably could have done with a bit more of a selection for the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Kam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Andrew

Stayed 2 nights in Dec 2023

8/10 Good

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.... room was too cold =(
Great location, friendly staff, clean room.... but seems like the heat never worked because the room was extremely cold, no matter how much I tried to warm it up . But other than that, highly recommended!
Stayed 2 nights in Nov 2023

8/10 Good

Richard

Stayed 4 nights in Nov 2023

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and staff
Stayed 6 nights in Nov 2023
Response from Sophie - Guest Relations on 8 Dec 2023
Dear Nikki,Thank you for your positive review. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths. We look forward to welcome you again at Inntel Hotels Amsterdam Centre. With best regards,

8/10 Good

Armani

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had an amazing room but first day of arrival there was a terrible smell leading up to my room. The suite was nice but the tv didn’t work over 10 minutes and the shower would over flow but the jet bath was AMAZING. I would go back if there are minor improvements. I paid extra for birthday balloons and a banner which I got but thought there will be more than 10 balloons for 25€. But nether the less but nice staying there.
Stayed 2 nights in Nov 2023

10/10 Excellent

dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023