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Reviews of Novotel Annecy Centre

4 out of 5
Novotel Annecy Centre
1 Place Marie Curie, ancienne 1 avenue Berthollet, Annecy, Haute-Savoie

Reviews

8.2

Very good

Rating 10 - Excellent. 304 out of 932 reviews" "
Rating 8 - Good. 416 out of 932 reviews" "
Rating 6 - Okay. 142 out of 932 reviews" "
Rating 4 - Poor. 53 out of 932 reviews" "
Rating 2 - Terrible. 17 out of 932 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hôtel Novotel Annecy Centre on 8 Apr 2024
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguéesLa réception

8/10 Good

Wael, leonberg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in center of the town
Stayed 1 night in Mar 2024
Response from Hôtel Novotel Annecy Centre on 8 Apr 2024
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguéesLa réception

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great weekend stay. The beds were very comfortable. Convenient location for Annecy and links to other locations. Breakfast had plenty of options. I would recommend.
Stayed 3 nights in Jan 2024
Response from Hôtel Novotel Annecy on 15 Feb 2024
Dear Fiona,We very much appreciate your comments regarding your stay at the Novotel Annecy Centre. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.SincerelyHôtel Novotel Annecy

6/10 Okay

Gordon

Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Yang

Business traveller
Liked: Cleanliness, staff & service, amenities
Front desk staff helpful
Stayed 1 night in Oct 2023
Response from ilona on 28 Nov 2023
Thank you for your comment.Hope to see you soon Best regardsTeam reception

8/10 Good

Jane

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Good value. Location convenient. Staff friendly. Breakfast good.
Stayed 5 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was directly OVER the railway station tracks. So, noisy. The hotel was generally tired in its appearance. The staff were fine, but not that professional in their overall abilities. There was no parking available when we arrived. The gentleman behind the desk in the t shirt eating a sandwich directly us to a parking lot a 10 minute walk away. The a/c controller did not work and the internet was very very slow. The breakfast in the morning was generally good. Overall very disappointing!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Astrid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whatever I asked the staff to fix in the room, they did immediately, so I could enjoy my stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Newton

Stayed 2 nights in Aug 2023

10/10 Excellent

Constantinos

Stayed 1 night in Jun 2023
Response from ilona on 24 Jul 2023
Madame, Monsieur, Nous vous remercions pour votre avis laissé suite à votre séjour au Novotel Annecy Centre. Nous sommes heureux d’apprendre que votre séjour se soit déroulé comme vous le souhaitiez et espérons vous accueillir à nouveau très rapidement dans notre Maison Annécienne Nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les plus distingués.

10/10 Excellent

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from Wynonna on 12 Jun 2023
Bonjour madame, Merci pour votre si bon retour :) Au plaisir de vous revoir rapidement!

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from ilona on 4 Jun 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.La réception du Novotel Annecy Centre

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from ilona on 4 Jun 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.La réception du Novotel Annecy Centre

6/10 Okay

Stephanie

Stayed 1 night in Apr 2023
Response from ilona on 4 Jun 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.La réception du Novotel Annecy Centre

10/10 Excellent

Maria

Stayed 1 night in Feb 2023

4/10 Poor

Jason

Travelled with family
Disliked: Staff & service, property conditions & facilities
Just short and rude. We spoke french but they simply didnt want to let us. Asking for charges that were included. No coffee in room.
Stayed 1 night in Feb 2023

10/10 Excellent

Rachel

Stayed 1 night in Dec 2022

4/10 Poor

Audrey

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The Novotel was well located in the middle of town, close to the shopping area. I was very disappointed with the service. We got to the room late and when I asked for help opening the pullout chair, which was not easy, the initial answer was that the maid service was gone. Someone came quickly, but we had to make the extra bed ourselves. We also did not get enough towels. The hotel parking was terrible. I would recommend going straight to the railway station parking. Nobody asked us about our stay when we checked out. It was not a four star service.
Stayed 1 night in Aug 2022

4/10 Poor

Morris

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in time was very late at 5 pm and the room was over a railway line which was very noisy when a train passed.
Stayed 4 nights in Aug 2022

10/10 Excellent

ayman, houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 2 nights in Jul 2022

2/10 Terrible

LAI Yin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never stay again
The reception is worse, never stay again
Stayed 3 nights in Jul 2022

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Location is excellent and walkable to many attractions. The first night, we had concern with A/C (hot). Spoke to the reception/management & truly was awesome experience; they were welcoming & understanding; within couple of hours moved us to a new room with better A/C. I highly recommend this place, excellent customer experience, great location. We want to thank the team there, the guys at the bars & Ms. Lucilla specially.
Stayed 3 nights in Jun 2022

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Mala

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Efficient staff at reception. Friendly. Wonderful location.
Stayed 1 night in May 2022

8/10 Good

Suzanne, Stirlingshire

Stayed 3 nights in Apr 2022

10/10 Excellent

Aleksandra

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Nice place to stay but close to train station so a bit noise from time to time.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Real, Westfield

Business traveller
Liked: Cleanliness
Disliked: Amenities
Restaurant was fully booked and could not eat there and everything else around there was also fully booked. Just because you were a Hotel guest they would not accommodate us. They would not let us checkin before 3 pm even though the hotel was not that busy.
Stayed 1 night in Dec 2021

8/10 Good

Mourad, White Plains

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is clean; in mint condition offer all on site and perfectly located minutes away from downtown, restaurent, shopping and and activities around the lake
Stayed 5 nights in Aug 2021

8/10 Good

Faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable
Nice comfortable
Stayed 3 nights in Aug 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel, helpful staff and generous breakfast.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok but with improvement opportunities
Nice business hotel, good bedroom (417) in the corner and close to Annecy center. Staff could improve their atitude, namely during check out.
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Don't stay here if you're a light sleeper.
This hotel is ABOVE where the train goes from the station. That is to say - the train goes directly underneath the hotel. We were on the 4th floor and from 4am every time a train went underneath the hotel SHOOK and it was extremely noisy as the train then goes into a tunnel opposite the bedroom windows! When we mentioned this in the morning even the receptionist said 'I do wonder what the architect was thinking'. It's a good location but the entrance is at the back so it's actually not super easy to get to.
Stayed 1 night in Mar 2021

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

Mikhail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very nice hotel. Big spacious rooms. A lot of options for breakfast. Tiny parking - if I would had a bigger car, I would not even get through garage door.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice and clean. Easy walk to the old town. Parking lot not high enough to park minivan. Front desk didn’t give right direction to park the car outside
Stayed 1 night in Sep 2019
Response from Fabrice Gratreaud Directeur Novotel Annecy Centre on 19 Sept 2019
Dear Guest, I would like to thank you for this very nice recommendation !! 4 stars... It looks like you really enjoyed a perfect experience in our hotel nearby the city center ! Indeed Annecy is really attractive all the year, and more in Summer due to the lake, to swim, to do a boat trip, to relax on the beach, to do some trekking up in the mountain all around the lake. All our team hope to greeting you again, and live a new experience here! Thank you again for sharing your advice and review. See you soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was average size but very comfortable. Large TV was a plus. The restaurant had an "eclectic" but very limited menu...only ate there once.
Stayed 5 nights in Aug 2019
Response from Fabrice Gratreaud Directeur Novotel Annecy Centre on 13 Sept 2019
Dear Guest, I would like to thank you for this very nice recommendation !! 5 stars... It looks like you really enjoyed a perfect experience in our hotel nearby the city center ! I would share with my cheg your suggestions concerning our restaurant and the choices. All our team hope to greeting you again, and live a new experience here! Thank you again for sharing your advice and review. See you soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families and central location. Staff very helpful.
Stayed 4 nights in Aug 2019
Response from Fanny on 28 Aug 2019
Dear, Thanks for your perfect comment ! Hope to greeting you again soon, Kindest regards

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Upon check in, our room was not ready. I was told they’d phone me when iit was, no call was made. The following day, the room took all day to clean. Returned at 4pm to find our room still had. It been cleaned so had to wait down stairs until it was. The outside area of the hotel has some real potential but as it stands has been left to grow. The hotel would benefit from a pool area there - has the space but not the vision. Disappointed for. a Novotel hotel.
Stayed 1 night in Aug 2019
Response from Fabrice Gratreaud Directeur Novotel Annecy Centre on 14 Aug 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the key cards as had to change mine 4 times on arrivsl as it would not work and once the next morning. Staff were very friendly and polite and the buffet breakfast was superb with a vast array of items.
Stayed 1 night in Aug 2019
Response from FABRICE GRATREAUD Directeur NOVOTEL ANNECY 100% R on 12 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Tali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took the superior room for 2 adults and 2 children. the room was good but a little small for 4. very clean. the hotel is renovated nicely. The staff is very nice, kind and helpful. the location is excellent. in a few minutes walk from the center. Parking in the hotel is not free and you cannot park a car above 1.9 meter.
Stayed 4 nights in Aug 2019
Response from FABRICE GRATREAUD Directeur NOVOTEL ANNECY 100% R on 12 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of Annecy, the old town and the lake 5 minutes walk away. Staff very friendly and helpful, an ideal hotel for families on holiday.
Stayed 2 nights in Aug 2019
Response from Fabrice Gratreaud Directeur Novotel Annecy Centre on 9 Aug 2019
Dear Guest, I would like to thank you for this very nice recommendation !! 5 stars... It looks like you really enjoyed a perfect experience in our hotel nearby the city center ! All our team hope to greeting you again, and live a new experience here! Thank you again for sharing your advice and review. See you soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and good location both for the station and the town
Stayed 1 night in Jul 2019
Response from Fabrice Gratreaud Directeur Novotel Annecy Centre on 31 Jul 2019
Dear Guest, I would like to thank you for this very nice recommendation !! 4 stars... It looks like you really enjoyed a perfect experience in our hotel nearby the city center ! All our team hope to greeting you again, and live a new experience here! Thank you again for sharing your advice and review. See you soon!

8/10 Good

Akiva

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2019
Response from FABRICE GRATREAUD Directeur NOVOTEL ANNECY 100% Ré on 29 Jul 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, A très bientôt à Annecy

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ficamos na suíte muito espaçosa ideal pata familias
Stayed 1 night in Jul 2019
Response from FABRICE GRATREAUD Directeur NOVOTEL ANNECY 100% R on 24 Jul 2019
Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente. FABRICE GRATREAUD Directeur NOVOTEL ANNECY 100% Rénové 100% Nouvelles Expériences & BUSINESS CAMP & THE CRAIC REFUGE GOURMAND