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Reviews of Grand Hôtel Roi René Aix-en-Provence Centre – MGallery

4 out of 5
Grand Hôtel Roi René Aix-en-Provence Centre – MGallery
24 Boulevard du Roi Rene, Aix-en-Provence, Bouches-du-Rhone

Reviews

8.8

Excellent

Rating 10 - Excellent. 311 out of 600 reviews" "
Rating 8 - Good. 200 out of 600 reviews" "
Rating 6 - Okay. 62 out of 600 reviews" "
Rating 4 - Poor. 14 out of 600 reviews" "
Rating 2 - Terrible. 13 out of 600 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, walking distance from downtown Aix-en-Provence, great food and very friendly staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly and helpful staff

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Aix. Close to transportation hubs (rail and bus) close to cour Mirabeau heart of city, shopping, dining. Classy hotel, outstanding service and breakfast. Will not look for alternate accommodation if we return.
Stayed 6 nights in Oct 2023

8/10 Good

Renate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t sit in my deck because too many tiny mosquitoes
Stayed 3 nights in Oct 2023

10/10 Excellent

Florence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with very good staff and wonderful breakfast buffet .
Stayed 2 nights in Sep 2023

10/10 Excellent

Florence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Aix
This is a beautiful hotel with tasty décor. It is very clean and the hotel staff are very friendly. The breakfast buffet is excellent! It is both gourmet and healthy!
Stayed 2 nights in Sep 2023

10/10 Excellent

Diane

Travelled with family
Liked: Amenities, property conditions & facilities
Very friendly staff and clean facility. Easy parking at hotel!
Stayed 1 night in Sep 2023

10/10 Excellent

Vaida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in the heart of Aix!
Stayed 3 nights in Aug 2023

8/10 Good

Shigeaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thai hotel felt luxurious and paid attention to details that made a difference. I highly recommend
Stayed 1 night in Aug 2023

10/10 Excellent

T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Zareh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel with friendly and helpful staff. Very clean and conveniently located near city center and sightseeing locations. We enjoyed our stay very much.
Stayed 2 nights in Jun 2023

10/10 Excellent

Woon Shun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's always the staff that makes a hotel truly luxury, and the team of Grand Hotel Roi Rene made it spot on! We felt welcomed from the moment that we get off our car to the moment that we get back on our car and leave the property. It was beyond expectation and superb compared with other hotels in Europe
Stayed 1 night in Jun 2023

10/10 Excellent

George, Sparks

Stayed 6 nights in Jun 2023

10/10 Excellent

Patricia

Travelled with partner
Lovely garden. Very quiet. Great location.
Stayed 2 nights in Jun 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, clean and nice hotel.
Stayed 3 nights in May 2023

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and amazing location!
Great location. It's a 5 min walk to the city centre. comfy beds, spacious rooms.
Stayed 3 nights in May 2023

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Older couple
The rooms are very small and there is next to no furniture beyond the bed.
Stayed 4 nights in May 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
This is a wonderful hotel in a lovely city. The rooms are very comfortable and well-appointed, the hotel is spotless and the service impeccable. The hotel is perfectly located in close walking distance to the old city and the attractions. Highly recommend.
Stayed 2 nights in May 2023

10/10 Excellent

Darlene

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful stay! Would definitely return!
Stayed 3 nights in May 2023

10/10 Excellent

Sevki

Travelled with partner
Liked: Cleanliness
It was in the center of the city. Room was really clean and staff was vety helpful.
Stayed 1 night in May 2023

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely hotel and staff perfect for our needs. Room well equipped with toiletries and a kettle. Stayed in a lot of places never been given complimentary water on a daily basis too. Extremely accommodating & helpful front desk 👏👏👏👏
Stayed 4 nights in Apr 2023

10/10 Excellent

Peter

Stayed 1 night in Jan 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Aix
Great place to stay. Centrally located. Friendly staff, and very nice room.
Stayed 3 nights in Sep 2022

10/10 Excellent

deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

2/10 Terrible

Lance

Stayed 1 night in Aug 2022

4/10 Poor

Vanessa

Travelled with partner
Disliked: Amenities, property conditions & facilities
Mediocre rooms, shower head broke, nothing special just convenient to town
Stayed 2 nights in Aug 2022

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay
Stayed 3 nights in Jun 2022

10/10 Excellent

Andy

Stayed 1 night in Jun 2022

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location
Nice hotel in a good location, the only disappointment was the pillows (too soft) & bed linen un-ironed. Otherwise it is a good hotel with friendly staff.
Stayed 1 night in Apr 2022

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Excellent service. In particular the breakfast staff. Many thanks.
Stayed 6 nights in Mar 2022

10/10 Excellent

Patricia

Stayed 3 nights in Feb 2022

8/10 Good

Amir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok. Didn’t expect too much and also didn’t get too much. It was acceptable
Stayed 2 nights in Nov 2021

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant room, great breakfast and very handy to the city centre.
Stayed 3 nights in Oct 2021

8/10 Good

Manfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walking to the old town.
Stayed 4 nights in Oct 2021

10/10 Excellent

CHERYL COLDWATER, Burnet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well maintained and comfortable. It was clean and they took extra precautions for prevention of spread of COVID. The only difficulty for me as a disabled person was that the bathtub/shower had a solid glass partition that made it tricky to get in or out.
Stayed 10 nights in Oct 2021

10/10 Excellent

FK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, close to the centre. Very walkable and staff were very helpful.
Stayed 2 nights in Oct 2021

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
May have been the smallest hotel room i've stayed in ever. i'm in tourism and travel a lot...can't remember one this small. Room smelled of cigarette smoke and the carpets were worn and dirty. Staff were pleasant and the breakfast was good. the location is very good for exploring Aix on foot. i would not send a client to this hotel.
Stayed 2 nights in Sep 2021

2/10 Terrible

FX

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is conveniently located right next to "old city" of Aix-en-Provence, which makes it an ideal location to visit Aix. The personnel was also quite helpful. The parking onsite is quite limited, so it is critical to reserve ahead of time. The breakfast buffet was great, we did not try lunch or dinner. The room we had (a suite) was ok, but not very large. We would probably reserve a room with a large balcony next time. The only downside of this hotel is that you have to reserve your seat to enjoy the pool -- this requires a little too much thinking ahead when you have kids with you!
Stayed 2 nights in Jul 2021

6/10 Okay

George

Disliked: Property conditions & facilities, room comfort
Massively overpriced
The room description on the website versus the actual room - MASSIVE difference in quality. Room allocated was very poor in comparison
Stayed 1 night in Jul 2020
Response from Juliette Peron on 21 Jul 2020
Dear George, We would like to thank you for taking the time to send us your impressions after your stay in our hotel. We are very sorry and we took into account your remarks in order to improve the quality of our rooms. However, we would like to inform you that we have had to set up a health protocol due to the virus that oblige us to remove some equipment from the rooms (Papers, pen, cushions…) Hoping to welcome you soon in order to have the opportunity to regain your trust. Best regards, Juliette Peron General Manager

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and well maintained. The terraces were nice to be able to sit on and enjoy a glass of wine.
Stayed 2 nights in Oct 2019
Response from Juliette Peron - General Manager on 5 Nov 2019
Dear customer, We thank you for sharing your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services, your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. Sincerely, Juliette Peron General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, food, service, helpful staff, clean room
Stayed 1 night in Oct 2019
Response from Juliette Peron - General Manager on 5 Nov 2019
Dear customer, We thank you for sharing your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services, your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. Sincerely, Juliette Peron General Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Juliette Peron - General Manager on 5 Nov 2019
Dear customer, We thank you for sharing your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services, your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. Sincerely, Juliette Peron General Manager

2/10 Terrible

Alen

Disliked: Cleanliness, property conditions & facilities, room comfort
Missleading representation
The images shared are missleading. The pool barely fits 4 people, the rooms are deteriorated, the door knobs are falling out, the ventilation in the bathroom barely works, the coffee in the rooms is not always replaced... Overall a very bad experience.
Stayed 4 nights in Aug 2019
Response from Juliette Peron - General Manager on 5 Nov 2019
Dear customer, Thank you for taking a few minutes to tell us what you think about your stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. The quality of our services and the satisfaction of our customers are our priority and it seems that this time, we have not managed to meet all your expectations: we therefore present you our sincerest apologies. Our team would be delighted to count you again among our guest during your next visit to Aix-en-Provence. Sincerely, Juliette Peron General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff, very efficient barman and pleasant bar area and restaurant. Pool area is small with screens around it, so not as pretty from inside the hotel as the pictures show when advertised The room is good, quality Occitane toiletries, good air conditioning, fridge but not stocked, nice queen bed and bedding. Location ideal at edge of old town.
Stayed 1 night in Sep 2019
Response from Juliette Peron - General Manager on 17 Sept 2019
Dear customer, We thank you for sharing your positive comments on your last stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. We are glad to know that you appreciate our services, your satisfaction is our priority. We will not fail to share your compliment with our teams and we hope to welcome you again soon in our establishment. Sincerely, Juliette Peron General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Juliette Peron - Directrice Générale on 29 Aug 2019
Cher client, Nous vous remercions pour vos commentaires suite à votre séjour au Grand Hôtel Roi René Aix-en-Provence Centre-MGallery. C’est avec un grand plaisir que nous recevons votre retour positif. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille tous les jours pour vous offrir un service irréprochable. Aussi, nous ne manquerons pas de partager vos compliments avec toute notre équipe. Dans l’attente de vous accueillir prochainement parmi nos hôtes, nous vous prions de croire en l’expression de nos sentiments les meilleurs. Juliette Peron Directrice Générale

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It’s an old hotel that needs to be renovated... it’s far from my previous good experiences at other Sofitel’s.
Stayed 2 nights in Aug 2019
Response from Juliette Peron - General Manager on 21 Aug 2019
Dear customer, Thank you for taking a few minutes to tell us what you think about your stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. The quality of our services and the satisfaction of our customers are our priority and it seems that this time, we have not managed to meet all your expectations: we therefore present you our sincerest apologies. Our team would be delighted to count you again among our guest during your next visit to Aix-en-Provence. Sincerely, Juliette Peron General Manager