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Reviews of Hôtel de l'Arbois

4 out of 5
Hôtel de l'Arbois
97 Rue Docteur Albert Aynaud, Parc de la Duranne, Aix-en-Provence, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 206 out of 471 reviews" "
Rating 8 - Good. 210 out of 471 reviews" "
Rating 6 - Okay. 39 out of 471 reviews" "
Rating 4 - Poor. 8 out of 471 reviews" "
Rating 2 - Terrible. 8 out of 471 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gilles

Stayed 1 night in Dec 2023
Response from gd on 18 Dec 2023
Cher GillesNous vous remercions d'avoir pris le temps de nous attribuer cette jolie note !Nous sommes très heureux de voir que vous avez apprécié votre séjour, et serons ravis de vous revoir !Cordialement,L'équipe de l'Hôtel et de la Table de l'Arbois

8/10 Good

Julien

Stayed 1 night in Nov 2023
Response from gd on 18 Dec 2023
Cher Julien,Nous vous remercions d'avoir pris le temps de nous attribuer cette jolie note ! N'hésitez pas à nous indiquer ce qui a pu vous manquer pour continuer à nous aider à évoluer,Cordialement,L'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Pujolle

Stayed 1 night in Nov 2023
Response from L'équipe de l'Hôtel de l'Arbois on 21 Nov 2023
Bonjour, merci d'avoir pris le temps de nous laisser un avis.Au plaisir de vous revoir !

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 1 night in Oct 2023
Response from gd on 4 Nov 2023
Chère Esmeralda, Nous vous remercions pour votre retour,Nous sommes heureux de voir que vous avez apprécié votre séjour,Nous espérons vous revoir,Au plaisir,Cordialement,Toute l'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Maria Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel de l'Arbois on 18 Oct 2023
Un grand merci pour votre note !

8/10 Good

Katarzyna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gd on 9 Oct 2023
Chère Katarzyna,Nous vous remercions d'avoir pris le temps de nous faire ce retour,N'hésitez pas à nous indiquer ce qui a pu vous manquer pour nous aider à évoluer,Au plaisir,L'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Indi

Stayed 1 night in Sep 2023
Response from Hotel de l'Arbois on 18 Oct 2023
Merci pour votre note ! Au plaisir de vous revoir

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant property. Very clean and comfortable. The layout of the breakfast items was a bit confusing. Everything was there but it had to be found....!
Stayed 1 night in Sep 2023
Response from L'équipe du Best Western de l'Arbois on 22 Sept 2023
Thank you for choosing our hotel, we are happy to read that you liked your stay. I inform the restaurant concerning the disposal of the items, have a great day, Magali

6/10 Okay

Christophe

Stayed 1 night in Sep 2023
Response from gd on 9 Oct 2023
Cher Christophe,Nous vous remercions d'avoir pris le temps de nous laisser ce mail,Nous sommes navrés de voir que nous n'avons pas réussir à répondre à vos attentes,N'hésitez pas à nous indiquer ce qui vous a manqué,Au plaisir,Cordialement,L'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Robert

Stayed 4 nights in Sep 2023
Response from gd on 13 Sept 2023
Cher Robert,Nous vous remercions d'avoir pris le temps de nous attribuer cette note,Au plaisir,CordialementL'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Suneil

Stayed 1 night in Aug 2023
Response from gd on 4 Sept 2023
Bonjour,Nous vous remercions pour cette belle note qui encourage et fait chaud au coeur ! Au plaisir,L'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Caterina

Stayed 1 night in Aug 2023
Response from gd on 29 Aug 2023
Chère Caterina,Nous vous remercions pour votre jolie note !Au plaisir de vous revoir,Cordialement,L'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Recommended.
Fantastic. We wanted to explore Provence and this hotel is ideally situated about 10 minutes drive from Aix itself. Not too busy, (some days there was no one else around the pool but us!) it's clean, the breakfasts are great and the beds comfy. Best of all the staff are superb, smiley, helpful and all beautiful. Thanks to the lovely Gaelle for the advise on local villages to visit and to Alex and Marie for answering all of our other questions. We'd recommend this hotel and would definitely visit again.
Stayed 14 nights in Jul 2023
Response from gd on 8 Aug 2023
Dear Andy,THANKS ! Thank you very much for taking the time to give us this feedback,We are delighted to read you,Satisfying you is our priority and reading comments like yours is a real reward so thank you for the whole team, thank you for Alexis, Marie and Gaëlle who were happy to answer your questions and share with you our region that we love so much!We hope to see you and your friends again during your next stay!See you soon (we hope!)The Hotel and Table de l'Arbois team

10/10 Excellent

Stéphanie

Stayed 1 night in Jul 2023
Response from gd on 8 Aug 2023
Chère Stéphanie,Merci d'avoir pris le temps de nous laisser cette note!Au plaisir de vous accueillir à nouveau,CordialementL'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Gerard

Stayed 1 night in Jul 2023
Response from gd on 8 Aug 2023
Cher Gérard,Merci d'avoir pris le temps de nous faire ce retour,En espérant vous revoir,Cordialement,L'équipe de l'Hôtel et de la Table de l'Arbois

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from gd on 5 Jul 2023
Cher client,Nous vous remercions d'avoir pris le temps de nous faire ce retour,Nous serions heureux de vous accueillir à nouveau,Cordialement,L'équipe de l'Hôtel et de la Table de l'Arbois

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was good with a nice choice. Staff were helpful and efficient.
Stayed 2 nights in May 2023
Response from gd on 9 Jun 2023
Cher Ian, Nous vous remercions pour ce commentaire !Nous sommes heureux de voir que vous avez apprécié notre équipe et notre restaurant La Table de l'Arbois.N'hésitez pas à nous indiquer ce qui a pu vous manquer pour nous aider à évoluer !Au plaisirCordialement,L'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Borislav

Stayed 3 nights in May 2023
Response from gd on 12 May 2023
Cher Borislav, Merci pour cette note !Cela est très encourageant et gratifiant pour nos équipes donc merci encore... En espérant vous revoir bientôt !L'équipe de l'Hôtel et de la Table de l'Arbois

2/10 Terrible

Jean-François

Stayed 1 night in Mar 2023
Response from L'équipe du Best Western de l'Arbois on 30 Mar 2023
Bonjour, nous sommes très étonnés de cette note, pourriez vous nous en dire plus ?

10/10 Excellent

India

Stayed 1 night in Mar 2023
Response from gd on 19 Mar 2023
Bonjour,Nous vous remercions pour votre retour, Merci pour votre jolie note !Au plaisir,L'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Grégory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adresse à conserver
Très bonnes prestations
Stayed 1 night in Feb 2023
Response from gd on 3 Mar 2023
Cher Grégory,Nous vous remercions pour votre retour et votre note, Nous sommes heureux de voir que vous avez apprécié votre séjour,Nous espérons vous revoir bientôtL'équipe de l'Hôtel et de la Table de l'Arbois

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place in Aix if you want a little quietness. It is a drive to town however the area is great. As always, a nice petite déjeuner. Great base for the day. You may have to drive to get a nice meal.
Stayed 1 night in Sep 2022
Response from Best Western on 23 Sept 2022
Thank you for your kind review. Hope to see you again!

2/10 Terrible

EHUD

Travelled with group
Disliked: Staff & service
It was nice, not more. And the only available property for our dates. That should have raised a flag for us. We reserved 2 Superior King size rooms. We got 1 room ok on the 2nd floor. The other room was on the first floor. It was accessible room which we did not order and it wasn't superior King size bed. We immediately asked the man at the front desk to change the room to what we reserved but he did not agree. He was rude from start! It was so late (11:00PM) and we were very tired after a very long drive, so we just gave up and went to sleep. We thought that in the morning we could solve it. My fried took a shower and almost slipped in the accessible shower since it was completely open and was targeted for people in a wheel chair. We went back to the front desk in the morning and asked again to change the room. The 2 clerks refused and started lying that the room is what we reserved and the bed size is King size and that we agreed to an accessible room (which we were never asked for and never agreed). Only after I contacted on chat with Expedia support agent they lied to her also at start but later admitted that this is not a King size bed. They agreed to cancel the 2nd night but unfortunately we could find alternate hotel rooms and we had to stay. Please stay away from this hotel since they are not honest!!! When we checked out they did not even offer any compensation or gratitude after I proved them wrong.
Stayed 2 nights in Jun 2022

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jun 2022

8/10 Good

SEAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, nice breakfast too. Only issue was all restaurants are far away for Ubereats except for Mcdonalds and Burger King. The hotel's restaurant is only open on weekdays, so for lazy types like me who enjoy playing pc games on weekends, there are limited dining choices for lunch & dinner delivery. Location is iffy for food delivery but the hotel itself is excellent with very nice staff, friendly to me, American!
Stayed 2 nights in Jun 2022
Response from gd on 3 Jul 2022
Dear Sean, Thank you for your review. We are sorry that the choice of outdoor restaurants did not suit you. Do not hesitate to ask us for jars of pre-cooked meals during your next stay. They are available 24/7 We will be happy to welcome you again Cordially, The Best Western Plus Hotel de l'Arbois team

8/10 Good

Mrs Maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but you need a car to stay here. Room fine and good breakfast. Fresh oranges to juice and fresh fruit salad not tinned which is nice. Nice garden to relax in with pool. Free parking.
Stayed 6 nights in Jun 2022
Response from gd on 21 Jun 2022
Hello, We thank you for your comment. We are happy that you liked the room, our services, our breakfast and our facilities. We will be delighted to welcome you during your next stay. Looking forward to, Cordially, The Hotel de l'Arbois team

8/10 Good

COLIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position out of town but very convenient for use as a touring base . Very pleasent decor and nice garden and pool.
Stayed 6 nights in Jun 2022
Response from gd on 18 Jun 2022
Dear Colin, We thank you for your comment. We are delighted to read that you enjoyed your stay. We will be happy to welcome you during your next stay. With pleasure, Cordially, The Hotel de l'Arbois team

8/10 Good

Ofer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is new and very clean looks more like business hotel, the atmosphere is very good. 10 minutes from city center.
Stayed 1 night in Mar 2022

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did the job.
Stayed 1 night in Dec 2021
Response from Réception on 16 Dec 2021
Cher client, Nous vous remercions pour cette note; Nous sommes ravis que le séjour ait été à votre convenance. Au plaisir de vous accueillir, Cordialement, L'équipe du Best Western Hôtel de l'Arbois

10/10 Excellent

Candice

Stayed 3 nights in Dec 2021

10/10 Excellent

Callum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Réception on 11 Dec 2021
Cher client, Nous vous remercions pour cette note ! Nous sommes ravis que le séjour ai été à la hauteur de vos attentes ! Au plaisir de vous accueillir a nouveau, L'équipe du Best Western Hôtel de l'Arbois

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and in a good location for my purpose. Restaurant was closed due to COVID but I didn’t get given any information on where I could get food from.
Stayed 1 night in Oct 2020
Response from Astrid on 27 Dec 2021
Dear Customer, Thank you for sharing your opinion on the Best Western Plus Hôtel de l’Arbois. We are glad that you enjoyed your stay, however, we are sorry about the restaurant part. We are very committed to the well-being of our guests and above all to their satisfaction with our services. We hope to see you again soon Best regards, Best Western Plus Hôtel de l'Arbois

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked this hotel!
We liked the hotel and would choose it again when we go back to that area. The bed was good, the room well-planned and comfortable. The hotel was well-organized for Covid sanitary measures, too.
Stayed 1 night in Aug 2020
Response from Astrid on 27 Dec 2021
Dear Bonnie, Thank you for sharing your opinion on the Best Western Plus Hôtel de l’Arbois. We are glad that you enjoyed your stay. We are very committed to the well-being of our guests and above all to their satisfaction with our services. We hope to see you again soon Best regards, Best Western Plus Hôtel de l’Arbois.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Generally pleasant stay, hopeful for the refund
Stayed 7 nights in Nov 2019
Response from BW Plus Hôtel de l'Arbois*** on 9 Dec 2019
Hello, Thanks for your review & appréciation of our hotel & services.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and pleasant
Best western has typical level of quality and functionality you expect. Like visiting a good chain restaurant. No unexpected amenities but always a clean, spacious and comfortable room. Hotel l’arbois is no different. Always appreciate a simple stay at these hotels.
Stayed 1 night in Nov 2019
Response from BW Plus Hôtel de l'Arbois*** on 18 Nov 2019
Good Morning, Thanks for your review and feedback Following your recent stay with us. Best Regards,

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Astrid on 27 Dec 2021
Chère Catherine, Nous vous remercions pour votre avis et l’attention accordée à notre établissement. Nous sommes très attachés au bien-être de nos hôtes et par-dessus tout à leur satisfaction quant à nos services. En espérant vous revoir très vite. Bien cordialement. Best Western Plus Hôtel de l’Arbois

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from BW Plus Hôtel de l'Arbois*** on 19 Aug 2019
Thanks for your review

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Far a way of the center
Stayed 5 nights in Jul 2019
Response from BW Plus Hôtel de l'Arbois*** on 19 Aug 2019
Thanks for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but far removed
The hotel was very clean, and the staff was very nice. The hotel is far removed from Aix-en-Provence, or really any tourist attraction so make sure you have a car if you stay here.
Stayed 2 nights in Jun 2019
Response from BW Plus Hôtel de l'Arbois*** on 28 Jun 2019
Hello, Thanks for taking the time to write a post. We're glad you enjoyed our hotel. The hotel is located 10 kms away from dowwtonw Aix-en-Provence. There is a free parking on site or you can use the local bus for your transportation. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from BW Hôtel de l'Arbois*** on 28 Jun 2019
Hello, Thanks for your hotel appreciation. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service in a clean and well managed hotel
Pleasantly surprised by this hotel. The staff were GREAT. Everything else was to a high quality. The location is easy to drive to Aix. Not much going on nearby, but we were only there 1 night
Stayed 1 night in Apr 2019
Response from BW Plus Hôtel de l'Arbois on 24 Apr 2019
Thanks a lot for this post and your positive feedback ! Hoping to accomodate you again soon

8/10 Good

Sweet, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. Did not have much to enjoy around.
Stayed 6 nights in Sep 2018
Response from BW Plus Hôtel de l'Arbois on 15 Oct 2018
Good Morning, Thanks for taking the time to answer to our partner survey. We're glad you enjoyed sating with us. Hoping to accomodate you again soon, Best Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018
Response from BW Plus Hôtel de l'Arbois on 22 Aug 2018
Thanks for taking the time to answer to our partner survey, Best Regards

8/10 Good

hugues

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from BW Plus Hôtel de l'Arbois on 14 Sept 2018
Bonjour, Merci pour votre retour sur notre hôtel. Au plaisir d'un prochain séjour chez nous.

10/10 Excellent

Rayssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Hotel amazing, close to the center of aix. Staff very friendly, breakfast very good.
Response from Best Western Plus Hotel de l'Arbois on 16 May 2018
Hello, Thanks for you nice comment. Hoping to accomodate you again soon.

8/10 Good

Alex, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and convenient hotel
Very good location, close to highway, convenient bed and good shower. Restaurant is nothing special. Good guest service.
Stayed 3 nights in Sep 2017

10/10 Excellent

mj, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern hotel, great restaurant
We had very good experience there, everything was great.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Julien

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Everything perfect except the service at the restaurant which was quite awful
Stayed 1 night in Jul 2017

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for TVG
Great business hotel!!! Location is not city centre.
Stayed 1 night in Jun 2017