We greatly appreciate your positive feedback about your stay, especially the wonderful comments about our friendly and helpful staff members, including Jessika, Sommer, and Jude. It's fantastic to hear that the preordered pizza was a convenient and delicious option after your long train ride. Your kind words will be shared with Jessika and the bar team for their exceptional service.We're pleased that you found the room clean, with a comfy bed and pillows. It's also great to hear that you enjoyed the beautiful hotel entrance, pool area, bar, and restaurant. The delicious buffet breakfast is a wonderful highlight.Thank you for recommending our hotel, and we look forward to welcoming you back for another enjoyable stay in the future. If you have any more feedback or if there's anything specific you'd like to share, please don't hesitate to reach out.

We're deeply sorry to hear about the issues you encountered during your stay, including the absence of the balcony, coastal view, and lift access, along with the disruptions caused by renovations. We genuinely apologize for the inconvenience and the experience you had.We understand your decision to leave on the same day you arrived, and we regret that we could not meet your expectations during your stay. Your feedback is crucial in helping us make the necessary improvements to ensure a better experience for our guests.We value your feedback and are committed to addressing these issues. If there's anything else you'd like to share or if you have any specific concerns that you'd like us to address, please feel free to reach out. We hope you might reconsider staying with us in the future to experience a more pleasant and trouble-free stay.

We're delighted to hear you had a great stay! If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.Kind regards,Mantra Club Croc

It's wonderful to hear that you had such a positive experience during your stay at our hotel. We greatly appreciate your kind words about our staff, and we're delighted that they were helpful, informative, and went out of their way to assist you in exploring the town. Excellent service from the restaurant staff is also heartening to hear.We greatly appreciate you sharing these wonderful photos that undoubtedly capture the picturesque beauty of Airlie Beach. Thank you!We're pleased to know that your check-in process was straightforward and easy. Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back in the future. Your comfort and satisfaction are our top priorities, and we're committed to providing you with another excellent stay.Warm regards, Mantra Club Croc

We appreciate your feedback regarding your recent stay with us, and we apologize for any inconvenience you experienced.As you mentioned, the hotel is currently undergoing renovations, and we understand that you stayed in one of our older rooms. We're sorry to hear about the issues you encountered, including the shower door leakage and the damp odor in the bathroom and room. This is not the experience we aim to provide, and your feedback is valuable as it helps us identify areas that need improvement during our renovation process.We also regret that the receptionist on check-out did not address your concerns. We take such matters seriously, and we will address this issue with our staff to ensure that all guests' concerns are properly attended to.We want to emphasize that the ongoing renovation will be beneficial for all future guests, as it's aimed at improving the overall quality and service of the hotel. We genuinely hope you consider giving us another chance in the future once our renovations are complete, so you can experience an improved stay. Your comfort and satisfaction are our top priorities, and we are committed to making the necessary adjustments to enhance the guest experience. Thank you for sharing your valuable feedback.Warm regards,Mantra club croc

Dear Julie,We genuinely appreciate your feedback, and we would like to clarify a couple of points:First, regarding the security deposit, it has been our consistent policy to request card transactions for security deposits. We have never accepted cash for security deposits during the operation of our property. This policy is in place to ensure the safety and convenience of both our guests and the hotel. It is important to note that this policy is effectively communicated through all booking platforms to prevent any miscommunication.We understand that there might have been some misunderstanding, and we apologise for any inconvenience that may have arisen due to this matter.While we put effort into maintaining cleanliness and tidiness, we understand your concerns about the overall condition of the establishment. Rest assured, we are continuously working on updates and renovations to create a more refreshed environment for our guests.We deeply regret the negative experience you had with the reception staff during your check-in. It's of paramount importance to us that our guests are treated with respect and courtesy, and we take your comments seriously and will address this matter promptly.Your feedback is invaluable to us, as it guides our efforts to improve our services and provide a more enjoyable stay for our guests. We appreciate your patience and sincerely hope you might consider giving us another opportunity to provide you with a better experience in the future.Warm regards,Mantra Club Croc

Thank you for taking the time to tell us about your experience at the Mantra Club Croc Airlie Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Mantra Club Croc Team

Dear Guest,Thank you for taking the time to share your experience with us. Your feedback is truly appreciated, and it brings us great pleasure to hear about your recent stay.It's wonderful to know that you found our pool area and restaurant to offer a great atmosphere, enhancing your overall experience. We are committed to providing a pleasant ambiance for our guests.Additionally, your description of the large, modern bedroom as clean and comfortable with well-provided toiletries and tea and coffee-making facilities is heartening. We take pride in ensuring our guests have a comfortable and enjoyable stay.Your feedback is invaluable, and it motivates us to continue striving for excellence. We can't wait to welcome you back for another memorable stay in the future.Warm regards,Mantra Club Croc

Thank you for your kind rating. We appreciate it and are glad you enjoyed your stay with us. We look forward to welcoming you back sometime in the near future.Kind regards,Mantra Club Croc

Dear Ron,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We're thrilled to hear that you felt very welcomed and had a memorable stay, largely thanks to Ken's exceptional hospitality. Your kind words about Ken are greatly appreciated, and we will make sure to pass on your praise to him.Ken is indeed a valuable member of our team, and we're proud to have him represent our company. We're committed to providing outstanding service to all our guests, and we hope to continue exceeding your expectations in the future.Thank you for choosing to stay with us, and we look forward to the pleasure of serving you again.Warm regards,Mantra Club Croc

Dear Daniel,Thank you for your positive feedback about your recent stay with us. We're delighted to hear that you had a pleasant experience at our hotel and that you found the rooms, staff, and view to be nice. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc

Dear Norma,Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you noticed significant improvements since your previous stay in 2014. It's always rewarding to know that our efforts to enhance our property have been successful.We're glad you enjoyed your clean and spacious room, and we appreciate your positive feedback. It's fantastic to know that you would consider staying with us again. Additionally, it's great to hear that the convenience of the bus service to Airlie Beach was a plus during your stay.We look forward to the opportunity to welcome you back in the future, and we're committed to providing you with another enjoyable stay.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc

Dear Fiona,Thank you for sharing your feedback on your recent stay with us, and we appreciate your candid comments. We deeply regret any inconvenience you experienced due to the ongoing renovations.We want to clarify that we made concerted efforts to notify our guests about the renovations, and we sent out multiple notifications prior to their arrival. We also reached out through phone calls to advise about the unexpected delays. However, we acknowledge that ensuring we have the correct contact details attached to each booking can be challenging, and this might have led to some guests not receiving these notifications in a timely manner. We will continue to work on improving our processes to ensure that all guests receive the necessary information before their stay.We apologize for any discomfort you faced in your room, and your feedback regarding the fish smell, door difficulties, and the shower door is valuable to us. Our management and maintenance teams are actively addressing these issues to ensure a more comfortable stay for our guests.We're pleased to hear that you found our staff to be helpful and our dining staff to be friendly. Your positive comments about our team are appreciated.Your feedback is invaluable as it helps us enhance our communication and guest experience. We hope you might consider giving us another opportunity in the future, and we'll strive to provide you with an improved stay.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc

Dear Kayla,Thank you for your feedback on your recent stay with us. We truly appreciate your kind words about our property, amenities, and staff.We would like to update you that we have taken immediate action to address the issue with the curtains in all rooms, ensuring that privacy and comfort are maintained for our guests. We apologize for any inconvenience this may have caused during your stay and want to assure you that this matter has been resolved.Your feedback is invaluable as it helps us enhance the overall guest experience, and we're committed to continuously improving our services and facilities.We hope you might consider staying with us again in the future, and we look forward to the opportunity to provide you with an even more enjoyable stay.Thank you for choosing to stay with us.Warm regardsMantra Club Croc

Dear Amanda,Thank you for your understanding and for sharing your feedback regarding your recent stay. We truly appreciate your patience and your understanding of the limitations of our older hotel's design.We understand that the inconvenience of not having enough elevators can be frustrating, and we want to assure you that we do our best to accommodate our guests within the parameters of our hotel's layout. Your feedback is valuable, and we will continue to explore ways to improve and enhance the guest experience.We're glad to hear that, overall, you had a good stay with us, and we hope you might consider returning in the future. Your satisfaction is important to us, and we look forward to the opportunity to serve you again.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc

Dear Paula,We're delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we're thrilled to know that you had a pleasant experience during your time at our hotel.If you have any further comments or suggestions to share, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Thank you for choosing to stay with us.Warm regards,Mantra Club Croc