Outdoor pool, pool loungers

Reviews of Base Airlie Beach Resort - Hostel

2 out of 5
Base Airlie Beach Resort - Hostel
336 Shute Harbour Road, Airlie Beach, QLD

Reviews

6.4
Rating 10 - Excellent. 32 out of 226 reviews" "
Rating 8 - Good. 67 out of 226 reviews" "
Rating 6 - Okay. 60 out of 226 reviews" "
Rating 4 - Poor. 42 out of 226 reviews" "
Rating 2 - Terrible. 25 out of 226 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Shyann

Travelled with partner
Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Basic but comfortable
Was a bit apprehensive booking this after reading a lot of bad reviews about the cleanliness, however my room was perfectly clean. It’s very basic and definitely a bit tired but is pretty much what I’d expect for the price and type of accommodation. Shower was very bad though, at some points just big drops of water. Events at Boaty’s made for fun evenings and good food there too, although due to the size / setup doesn’t lend itself so easily to solo travellers meeting people apart from in the dorms / if you’re already coming with others.
Stayed 3 nights in Oct 2023

4/10 Poor

Bernadette

Stayed 1 night in Apr 2023

4/10 Poor

Bernie

Stayed 3 nights in Apr 2023

2/10 Terrible

Douglas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was terrible, broken window with wood over it, broken door lock, mold and asbestos warning labels. This is a cheap back pack hotel and not a resort-look elsewhere in town.
Stayed 3 nights in Feb 2023

8/10 Good

Nikkola

Liked: Cleanliness, property conditions & facilities, room comfort
Just one night seemed pretty good. Thank you
Stayed 1 night in Dec 2022

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely treed property with lots of birds. Close to shops and restaurants.
Stayed 1 night in Dec 2022

4/10 Poor

Adrian

Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a miss
This is not a motel or resort. It’s a broken down backpackers. Window coverings do not cover windows even nearly. Dirty bathroom. Door lock barely hanging on so left valuables in the car which is parked in their camping ground area. All in all the worst place I’ve stayed in 40 years including Asia.
Stayed 1 night in Oct 2022

8/10 Good

Lea

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall it was a very lovely stay, the 6 mixt dorm room were big with airconditioning. Nice little resort, it's fairly big with campers area, tents and dorms. The biggest down point is the staff. They work badly and they are disappointingly rude. The way they clean the dorm is very incongruous as they over water the tiles which is not only hazardous but definitely unsanitary as puddles of water stay for hours on end before to dry. I put a sheet around the bottom bunk to get myself cozy, which wasn't disturbing anyone and the cleaning staff literally ripped it off and remove any form of configuration. First time a backpack does that, still wondering why. The kitchen is way too small for the number of people and the appliances are overly worn, particularly the pans which are in beyond bad condition. I would recommend to bring your cooking gears. If you don't take in consideration the very rude staff, it's a great place to say!
Stayed 3 nights in Sep 2022

8/10 Good

Gavin

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a dbl cabin, old and spacious gorgeous
Stayed 1 night in Aug 2022

4/10 Poor

Alan

Disliked: Staff & service, amenities
X Base Resort is primarily a cheap backpackers resort catering to young travellers who share rooms to keep costs down. Regular adult travellers or families booking rooms alone are not financially better off and the resort is highly geared for the teenage backpacker with an abundance of nightly noise.
Stayed 1 night in Aug 2022

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my 13 nights stay recently. Liked the place, comfortable and convenient at a reasonable cost.
Stayed 13 nights in Jul 2022

4/10 Poor

Rachel

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This is essentially a backpackers and really should say in the wotif details, as I would never have booked to stay. Queen room. 1 x single bed blanket. Went to reception and the could only get 2 knee rugs. Another guest was playing loud rap until 4am.
Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service
Very good value and position is excellent walking distance to all the shops clubs beach and marina rooms very spacious Only mugs spoon plus tea coffee sugar, everything else is great. Staff are really helpful
Stayed 1 night in Jun 2022

8/10 Good

Phillip

Liked: Cleanliness, staff & service
For the money it’s well worth staying
Stayed 8 nights in Jun 2022

4/10 Poor

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
Yes its a backpacker place. But the rooms and the whole area needs bit TLC. We had unpleasant view of some male backpackers have a shower in donga next to us cause the bathroom window was smash and the glass was not really private.
Stayed 1 night in Jun 2022

2/10 Terrible

Aurelie

Travelled with partner
Disliked: Staff & service
Staff very unfriendly, not professional, when they work because it suppose to be open in a morning but is no one there or just a note saying " im back in 1h", the receptionists are not organised at all. The worst camping and hostel I stayed. I very do not recommend this place
Stayed 1 night in Dec 2021

4/10 Poor

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
I booked a stay in a female only room and during the night 3 people entered late and one was male which made me quite uncomfortable.
Stayed 1 night in Sep 2021

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good vibes, quiet rooms. The workers were very accommodating and lovely to talk to. Only downside was that the bathroom didn't have a drain, or shower curtain to stop shower water going all over the floor. Also didn't have a plug for the spa bath. The spa bath was also not working.
Stayed 3 nights in Sep 2021

10/10 Excellent

Dympna

Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Right place for the price
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t be fooled by the relatively nice images on their website. The moment I walked through the door was when I realised I made a massive mistake staying at the ‘resort’. The room was nothing more than 4 brick walls and patches of falling roof. thankfully we had our own shower and toilet (which looked like it has never been cleaned). Being somewhat cool at the time I stayed at the accomodation, I was provided a ‘blanket’... which was probably a 40cm by 40cm square piece of cotton fleece... Overall, put it this way... I’d sooner sleep in my car than stay here again...
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very affordable right in the heart of Arlie beach
Stayed 1 night in Jan 2021

6/10 Okay

DAPHNE KATHERINE

Disliked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020

4/10 Poor

Savina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Get what you pay for Thank you to the friendly girl on reception
Stayed 4 nights in Dec 2020

2/10 Terrible

Rachelle, Mackay

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It’s hard to find words to describe this place. Late check in, reception area was filthy, stained couches that we were asked to sit on while waiting for our room to be ready. Husband and I walked into the room noticed stains on the sheets and two of our pillows straight away. No blankets. One towel was full of holes, other towel had stains. Absolutely no amenities except for dirty coffee cups. Save yourself the money, it’s just not great, nothing like the photos that is posted on the website. Felt like I was in a horror movie.
Stayed 1 night in Oct 2020

2/10 Terrible

Lynne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here unless you’re a backpacker
This place was awful and I would not recommend it to anyone except backpackers. Apart from the dirty shower etc there was no blanket in the room, only a sheet on the bed and no remote for the TV. So we walked to the office which was quite a walk, ( this was a cabin in a caravan park) and asked for a blanket and she gave us 2 cot size blankets as per the photo. We said we didn’t think that would be enough, so she gave us ONE more of the same. She found a remote, so back we came. On the way out another girl saw the blankets and felt sorry for us so found us a couple of single bed size ones!! The remote didn’t work so we took it back and they put new batteries in it. It still didn’t work so we gave up! They seem to be associated with a pub/club next door which had very loud music until 3am. Fortunately we were far enough away that it didn’t bother us too much. One of the steps to our room was rotten and broken off. They told us there were coffee making facilities in the room. That consisted of an electric kettle. No cups or spoons. The receptionist was polite at best. Certainly not friendly, welcoming or helpful. The whole place us run down and awful. The only thing going for it is the location.
Stayed 1 night in Aug 2020
Response from Katy on 6 Sept 2020
Hi Lynne, Thank you for taking the time to leave us a review we do really appreciate it. We are a hostel that is catered towards backpackers, so you are right in that respect that our property is suited more to that demographic. The bar that you refer to is our onsite hostel bar - Boatys. At the moment it only stays open until 12am but a bit of noise is to be expected, especially on a busy weekend. In terms of the blankets, we were fully booked that night and it seemed we ran out of suitable sized blankets so I do apologise for that - This should have been communicated to you better. We are not able to provide kitchen amenities in the private rooms at the moment due to our property specific guidelines - again maybe this could have been communicated to you better. I am glad you enjoyed the town of Airlie Beach and safe travels!

2/10 Terrible

Ya Ting

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
bad conditon and noisy
Nomad 4 share rooms are very old and you can hear voice from another room
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely a backpackers property. Room was VERY tired. Curtains were torn and did not fit across the windows properly, the bathroom was old. It needs lots of work!
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Maybe it’s 4 star for backpackers. Not a resort. Not resort style. Flat out making 2 star really. Advertised as 4. No way. And of course no cancellations.
Stayed 1 night in Jun 2019
Response from Hannah on 18 Jun 2019
Thanks for taking the time to leave us a review. We are a Backpacker resort, however provide a range of accommodation styles from shared dorms to camping to private accommodation, with 2 bars a restaurant, 2 swimming pools and a volleyball court. We apologize if this was not apparent at the time you made your booking and when researching our property. We will be looking into how we can improve on this. Best wishes and safe travels.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bit dated and staff on check in were not bothered and didnt seem to want to be there Good location though
Stayed 1 night in May 2019
Response from Hannah on 18 May 2019
Thanks for taking the time to leave us a review! We agree the location is great. We are shocked to see your comments on the staff as we pride ourselves on friendly and welcoming staff. We apologize if you did not experience this and it would be great if you could contact us directly so we can investigate this further. Safe travels.

6/10 Okay

Emma

Liked: Staff & service
Disliked: Cleanliness
Very basic
Not the best! Very basic, floor was constantly wet/dirty. Kitchen was pretty gross. Would not stay there again.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was perfect. Right in center of town. Wifi was slow. I liked the layout. The dorms were spread out into different buildings. Good air conditioning. I stayed in a 4 bed dorm and we shared a bathroom. Kitchen was spacious but dirty and lots of flies.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy to the beach and shops the pools and restaurants good value for money
Stayed 1 night in Dec 2018
Response from Hannah on 9 Jan 2019
Thanks so much for leaving us a review! We hope to see you again soon. Safe travels.

6/10 Okay

Verified traveller

Not bad
The place was big and spacious and right in the heart of airlie. But I had a situation with my bag in their storage room. However they did upgrade me to compensate for it.
Stayed 1 night in Aug 2018
Response from Hannah on 29 Aug 2018
Thanks so much for your review. We're glad we could provide you with a private room and hope you enjoyed your own space for the night! We hope you are enjoying the rest of your travels and hope to see you again soon.

6/10 Okay

gwen, townsville

Good people and enjoyed the relaxing atmosphere. The kitchen was good but needed to be more hygienic.
Stayed 4 nights in Aug 2018
Response from Hannah on 8 Aug 2018
Thank you so much for your review. We are glad you enjoyed you time with us and we are currently undergoing renovations to the kitchen and are seeing improvements everyday. We hope you come back soon to see it! Kind regards

4/10 Poor

Rebecca, London

Liked: Property conditions & facilities
Disliked: Cleanliness
Just dirty - don’t stay here
The set up of Base in Airlie Beach is really nice but it is let down by the staff and the cleanliness. The guy on check thought he was funny but was just inappropriate and quite honestly arrogant. My sheets were stained so I had to use my sleeping bag liner and the bathroom was also really dirty. When travelling all I want is a nice welcome and a clean bed. You can definitely get more for your money in this quaint little town if you go somewhere else.
Stayed 1 night in May 2018
Response from Hannah on 11 Jun 2018
Hey Rebecca, Thank you for taking the time to leave us a a review. We are shocked and saddened to hear that you didn't have a great experience here with us at Base Airlie Beach. All of our staff are expected to welcome our guests in a warm and friendly manner with a professional level that we strive to uphold. I apologize if this wasn't the case and encourage you to contact us with details of the day and time you checked in so we can make sure that this doesn't happen again. All beds are made with fresh clean sheets and bathrooms are cleaned daily before being checked by our housekeeping supervisor. I apologize if the cleanliness was not up to standard during your stay and this has been flagged with the housekeeping team to make sure it doesn't happen again. I hope you are having the best time on the rest of your travels. Kind regards

2/10 Terrible

Verified traveller

Please bare in mind that my experience was tarnished when my Raybans went missing from the ‘safe’ behind reception ‘that only staff can access’. Massively effected my stay at Airlie Beach as I then had to spend time looking for new sunglasses! Despite a member of staf possibly being a thief the lady that I dealt with & the manager were very apologetic & keen to resolve the issue. Currently still waiting on cctv outcome to determine what actually happened to my original pair of glasses!
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice location with lovely staff & facilities however the bathroom wasn’t clean at all with peoples hair, dried toothpaste etc. Just wasn’t clean and made me not want to use it. Also had no sleep due to another person within the dorm bringing someone else back to the room! I thought this was against the policy?
Stayed 1 night in May 2018
Response from Hannah on 14 Jun 2018
Thank you for taking the time to leave us a review. We are glad that you enjoyed making use of the great facilities we have here. I apologize massively if the cleanliness of the bathroom was not up to standard during your stay. Our housekeeping team have checklists to follow and the points you raised are on these checklists. This has been flagged with the team and supervisor to make sure this doesn't happen again. It is against our policy for anyone to stay in a room that they have not checked in and pay for. We do have security guards on site over night however they are not permitted to walk into rooms unless there is an apparent issue, for the privacy of our guests. If there is an issue that needs to be reported there is a phone number for the overnight security made available and visible to all guests at reception. We hope you are having a fantastic time on the rest of your travels. Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
cheap rates, rooms where showing there age but for the price you really can not complain. Over all im happy with my stay and would stay again.
Stayed 1 night in May 2018
Response from Hannah on 11 Jun 2018
Hey David, Thanks so much for taking the time to leave us a review! We are glad that you enjoyed your stay with us and hope to see you back again in the near future! Safe travels

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive for a very disappointing room and ammenities. Would not stay there again or recommend it to others.
Stayed 1 night in Jan 2018

8/10 Good

Richard

Liked: Room comfort
Disliked: Cleanliness
Excellent location within walking distance of all major sites plus rooms far enough away from main strip so quiet. Key cards too sensitive had to get redone about once a day. 4 person room was large but alot of small ants about.
Stayed 2 nights in Jan 2018

6/10 Okay

zoe, sydney

Liked: Staff & service
Good hostel, a bit disorganised
Really good room size with en suite and in a good location. Always a queue at reception, very noisy air con, tiny kitchen, WiFi a bit slow and you have to get cutlery and plates from reception. Also, room hadn’t been cleaned or beds changed and had to ask a few times for it to be changed. Also more expensive than other ones nearby. The best thing was the big room size, hostel appearance and the location.
Stayed 1 night in Dec 2017

6/10 Okay

lena

Disliked: Cleanliness, staff & service
An old AC so noisy
The 4beds room is great apart from an old ac, which is very noisy. No nives in the kitchen and not instructions provided upon arrival. Apart from that the lication is great and you can easily sleep at night.
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2017