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Response from Sarah | Guest Experience at the atHotelgroup.com on 2 Apr 2024
We are so happy to read you enjoyed your stay Graham. Thank you for the 5 out of 5. The team appreciate it. Please contact them directly should you wish to return. Safe travels.
2/10 Terrible
Robert
9 Mar 2024
The young fellows above us were very rude load and very disrespectful they had there music playing till 10 then they went out and came back at 4 in the morning and played there loud music again till 9 in the morning .the air-conditioner leaked all over our kitchen floor we used our towels to wipe it up .no compensation was offered for our troubles not happy
Robert
Stayed 3 nights in Mar 2024
Response from Sarah | Guest Experience at the atHotelgroup.com on 12 Mar 2024
We are sorry to read Robert your stay was disturbed by some inconsiderate people. On arrival you were given a welcome letter to which has our afterhours number to call as we have a manager on site to deal with such situations. We have no hesitation in having security come out to evict. Or you could have called Police link if it was that bad. The guests in question did leave the next morning. The same morning you mentioned your Air Con was leaking. So, we had a private contractor come out on a Sunday who fixed immediately. As for compensation. You booked and paid a through a third a party, not direct with the property. Safe travels.
Response from Sarah | Guest Experience at the atHotelgroup.com on 6 Mar 2024
Thank you for your 5 out of 5-star rating. We appreciate it and I will share with the team. Safe travels.
8/10 Good
Damien
Business traveller
23 Jan 2024
Liked: Cleanliness, room comfort
Damien
Stayed 1 night in Jan 2024
Response from Brenda-Assistant Guest Services Manager on 24 Jan 2024
Hi Damien, we are glad you enjoyed your stay with us. Thankyou for leaving us a great review.
8/10 Good
Richard
Travelled with group
12 Jan 2024
Liked: Cleanliness, room comfort
Great location
Excellent location short walk from main cafe and shopping areas. Easy to find and excellent service. Room could use an update (worn couches, broken blinds) but staff was great.
Richard
Stayed 1 night in Jan 2024
Response from Sarah | Guest Experience at the atHotelgroup.com on 16 Jan 2024
Thank you for taking the time to leave your feedback Richard. I will pass it onto the owners to review your suggestions. Brenda and Robyn sure are great!
10/10 Excellent
SUSANNA
Travelled with family
5 Jan 2024
Liked: Cleanliness, room comfort
SUSANNA
Stayed 3 nights in Dec 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 16 Jan 2024
Thank you Susanna for the 10 out of 10. The Team will be thrilled to read.
Great location! Short walk to centre of town and short walk to the Port of Airlie. Located away from the hustle so you dont hear loud music from pubs/clubs at night which is a massive plus for us.
Rooms are dated but still clean and have everything you need for a short stay. Pool is lovely and our room had amazing aircon which is very much needed at Airlie Beach.
Our airport transfer booking booked by accommodation was a bit of a shambles on arrival but trip to airport on way home was fine.
Jessica
Stayed 3 nights in Dec 2023
Response from Brenda-Assistant Guest Services Manager on 31 Dec 2023
Hi Jessica, thanks for leaving a review. Apologies for the airport transfer. I'm not sure what happened with the arrival transfer but i'm glad you made it back to the airport ok. I hope 2024 brings you everything you wish for. Happy New Year.
I liked the proximity to the boat and bus terminal. However even though the Boathaven was across the street we couldn’t cross there and had to walk a km to reach the hotel and the last 300 m we on a steep incline. The staff were great and very accommodating. Thanks for the papaya Brenda!
Johanne
Stayed 4 nights in Nov 2023
Response from Brenda-Assistant Guest Services Manager on 31 Dec 2023
Hi Johanne, I hope you enjoyed the papaya. Thankyou for leaving a review and we wish you a very happy 2024.
8/10 Good
KRISTINA
Travelled with group
16 Nov 2023
Liked: Cleanliness, room comfort
Close to shops,restaurants and main street very comfortable bed,very quiet at night.
KRISTINA
Stayed 4 nights in Nov 2023
Response from Brenda-Assistant Guest Services Manager on 22 Nov 2023
Hi Kristina, Thankyou for taking the time to leave us a review. We are happy to hear you enjoyed your stay.
8/10 Good
GRAEME
13 Nov 2023
Liked: Cleanliness, room comfort
Adaquate
Only found out on arrival they were serviced appartments and there was no service for the 3 days we were there. Close walking distance to the middle of Airlie Beach but the driveway is a killer for walking home. The pool, spa and BBQ areas are well maintained and clean.
GRAEME
Stayed 3 nights in Nov 2023
Response from Brenda-Assistant Guest Services Manager on 22 Nov 2023
Hi Graeme, Thankyou for leaving us a review. We are glad you found the outdoor areas clean and well maintained. I will pass this on to the maintenance man.
10/10 Excellent
Joanne
Travelled with partner, Travelled with group
21 Oct 2023
Liked: Amenities
Friendly and helpful staff
Joanne
Stayed 2 nights in Oct 2023
Response from Brenda-Assistant Guest Services Manager on 22 Oct 2023
Hi Joanne, Thankyou for taking the time to leave us a great review. We hope you can come and stay again.
8/10 Good
Hendrik
13 Oct 2023
Liked: Cleanliness, room comfort
Hendrik
Stayed 3 nights in Oct 2023
Response from Brenda-Assistant Guest Services Manager on 14 Oct 2023
Thankyou Hendrik for leaving a review.
10/10 Excellent
Graham
25 Jul 2023
Graham
Stayed 1 night in Jul 2023
Response from Sarah | Guest Experience at the atHotelgroup on 19 Aug 2023
Thank you for 5 out of 5 Graham. We do hope we can welcome you back in the future after our current renovations. Exciting times ahead.
First time trip with my partner and it was a terrible experience. Policy says no parties and no loud noise however we had a bunch of drunken teenagers next door and couldn’t sleep all night then we were moved to another room and a couple had an altercation and were smashing objects. We weren’t even compensated for the inconvenience. Never staying here AGAIN! Also the set up of a door between rooms is extremely unsafe!!!! Disaster place to stay !
Amatullah
Stayed 5 nights in Jun 2023
Response from Sarah | Guest Experience at the atHotelgroup on 19 Aug 2023
It's not nice when other inconsiderate guests spoil your vacation. I know our team did their best to relocate you, only to be disturbed again by a different scenario. It was an unfortunate coincidence.
Very clean. Great facilities. Great place to stay.
Barbara
Stayed 2 nights in Jun 2023
Response from Guest Service Team-Boathaven on 24 Jun 2023
Hi Barbara, Thankyou so much for leaving a great review. We are glad your stay.
8/10 Good
Rebecca
Travelled with partner
22 Jun 2023
Liked: Amenities
Location Location Location
Perfect spot to head into town...
No car required.
Room was comfortable although
Bed, lounge & tv could be raised for older couples to be comfortable.
Staff were welcoming & very informative on tours & eating out.
Cleaning lads needed a little encouragement on updating their skills and i found instead of demanding why not give them an imrpmptu lesson on how to & what to do... still recommended a check sheet for all units to use for future learning.
Overall we were content with our stay.
Thankyou 😊
Rebecca
Stayed 4 nights in Jun 2023
Response from Sorcha - Guest Service Agent on 22 Jun 2023
Hi Rebecca, Thats Great to hear you enjoyed your stay. I have taken all your points on board and thank you for letting us know the above. We hope to see you again soon! Hope you have a lovely day Kind Regards, Sorcha
2/10 Terrible
Kara
19 Jun 2023
Kara
Stayed 1 night in Jun 2023
10/10 Excellent
Amanda
5 Jun 2023
Liked: Cleanliness, room comfort
Great place!
Amazingly large room with tub on balcony! We loved it and wish we could have stayed longer.
Amanda
Stayed 1 night in May 2023
Response from Sorcha - Guest Service Agent on 22 Jun 2023
Thanks Amanda, we hope to see you again soon!
4/10 Poor
Brett
Travelled with partner
4 Jun 2023
Liked: Amenities
Disliked: Cleanliness
The room was very dusty, there was mold on the doors in the bathroom. Electrical appliances had broken switches. The mattress was terrible. I have never slept on worse. The spa was dirty and required a rinse before we used it. The price requested for this unit was on the higher side in the area and we were left disappointed, the room we had was definitely in need of a revamp. Communication with the management was excellent.
Brett
Stayed 2 nights in Jun 2023
Response from Sorcha - Guest Service Agent on 22 Jun 2023
Hi Brett, I apologies for the conditions of the room. We have taken all your points on board. I hope you still enjoyed your stay. Have a great day!
6/10 Okay
Kevin
Travelled with family
30 May 2023
Disliked: Cleanliness
Nice view to harbour easy walking distance to town spacious unit
Kevin
Stayed 4 nights in May 2023
Response from Guest Service Team-Boathaven on 31 May 2023
Loved the spa on our balcony & the view. Pool was also great. We also had some lical wild birds visit our balcony which was amazing. It was within walking distance to the port & the main street of Airlie which was convenient. Only downside was the bed that was very hard, definitely needs upgrading but staff were very helpful & provided us with extra blankets on request to help.
Sarah
Stayed 3 nights in May 2023
Response from Guest Service Team on 6 May 2023
Hi Sarah, We are so close to getting to new beds and i hope you can come back when we do. I'm glad you enjoyed everything else and thankyou so much for leaving us a review.
Response from Jeff Aquilina - Managing Director on 17 Apr 2023
Thank you for the stunning review, we are so thrilled you enjoyed your stay. Hope you can visit us again soon.
8/10 Good
Chris
Travelled with family
13 Apr 2023
Liked: Cleanliness, amenities
The property is in a good location close to the marina Shute harbour. The pool was great and the staff were very helpful. The car parks are limited and if you’re lucky to get under cover it’s ok, however there seems to be an issue with bat droppings through the night from the palms above the cars. Rooms are nice and the spa is good, however the Sofa bed wasn’t good for sleeping on. The caretaker was awesome though and helped find an alternative trundle bed which was much better.
Chris
Stayed 5 nights in Apr 2023
Response from Jeff Aquilina - Managing Director on 17 Apr 2023
Hi Chris, thanks for your feedback, not sure what can be done about the bats, part of living in the tropics. Great tio hear the team assisted you and you found them lovely. Great to read you enjoyed our location and pool. Hope you can visit us again soon.
10/10 Excellent
Rosemerry
9 Apr 2023
Rosemerry
Stayed 3 nights in Apr 2023
Response from Jeff Aquilina - Managing Director on 17 Apr 2023
Hi Rosemerry - WOW thank you for the sensational 10 outta 10 score, the team and I are so thrilled you enjoyed your stay. Hope you can visit us again soon.
Good for price we paid. TV is old, no HDMI, no USB, not capable of internet connection. Wifi ok, staff friendly, unit clean. No breakfast available. Will try other hotel next time.
Francisco
Stayed 4 nights in Jan 2023
Response from Guest Service Team on 24 Jan 2023
Thankyou for leaving a review Fransisco. We are trying to get our televisions updated in all our rooms.
Out dated ,no maintenance bei g done washing machines leak ,dryer stinks,bed very hard ,tv old as the hills spa broken and dirty
And booked extra nights accommodation when floods blocked us off and weren't put in computers or they where offered more money
Craig
Stayed 4 nights in Jan 2023
Response from Guest Service Team on 21 Jan 2023
Hi There, You did not book another night. You asked if you could hold the room for another night and i said we do not hold rooms you would have to book it. Also none of these things were bought to our attention while you stayed yet you wanted to stay another night? Thankyou though for leaving a review.
8/10 Good
Abbie
12 Jan 2023
Liked: Room comfort
Great location close to town, very spacious room and spa was lovely with a great view! Room was very dusty and shower needed a good clean. Couch could do with replacing but overall we thoroughly enjoyed our stay. Pool was great!
Abbie
Stayed 4 nights in Jan 2023
Response from Guest Service Team on 21 Jan 2023
Thankyou Abbie for leaving a review. I shall pass on your comments to the Housekeeping team.
8/10 Good
Troy
Travelled with family
8 Jan 2023
Disliked: Cleanliness
The property was dated and could do with some form of renovation internally along with additional air conditioning in the main bedroom so doors can be closed. Location is great.
Troy
Stayed 3 nights in Jan 2023
Response from Guest Service Team on 24 Jan 2023
Thanks for taking the time to leave a review Troy.
Response from Guest Service Team-Boathaven on 7 Jan 2023
We are happy to hear you enjoyed your stay Steven. Thankyou for taking the time to leave a review and we hope you stay again.
6/10 Okay
Gabrielle
Travelled with family
11 Dec 2022
Liked: Cleanliness
Pool needs a cover in summer was really warm water, also more blankets in rooms for frogs like me . Didn’t have a bed made for a guest had to ring after hours number to get this rectified.
Gabrielle
Stayed 1 night in Dec 2022
Response from Guest Service Team on 18 Dec 2022
Hi Gabrielle, Thanks for your review, We do keep spare blankets in the office for those who need an extra one. I will pass the tip about the pool cover to the manager as this is a good idea. Thankyou. And apologies for the spare bed not being made up. I think i remember popping up to make it for you. Merry Christmas to you and your family.
Poolside Apartment was clean, well equiped with a comfy queen bed. Although the kitchen had a stove top, there was no rangehood so not really suitable for cooking meals. Free washer & dryer in a communal laundry. The highlight was the beautiful large pool! Very reasonable price for what you get, we had a very enjoyable eight night stay.
We had a trip to Whitehaven Island booked and it's so close to port to be picked up for the boat.
Because my wife is disable the apartments had a lift. We also use their spa which is very hot. Good view from the balcony
Peter
Stayed 3 nights in Sep 2022
Response from Guest Service Team on 3 Oct 2022
Thank you Peter for the lovely review, we hope you and your wife can return for another stay.
8/10 Good
Liz
Travelled with partner
26 Sept 2022
Excellent location, 5 minute walk to town and 5 minute walk over to Transport terminal, to go on cruises etc.
Pool was excellent, great to have swim after long day out.
We were in a pool side unit which we were happy with. Good ceiling fans and AC.
Only problem was smell from bathroom drain.
But we were happy with everything else and had an enjoyable stay.
Liz
Stayed 4 nights in Sep 2022
Response from Guest Service Team on 19 Nov 2022
Thanks Liz for your lovely review. We are glad you had an enjoyable stay.
The pool was a plus for my little one. The room was clean and cosy enough for our three night stay and in walking distance to the main street and shops.