Exterior

Reviews of Jaypee Palace

5 out of 5
Jaypee Palace
Fatehabad Road, Agra, Uttar Pradesh

Reviews

8.2

Very good

Rating 10 - Excellent. 127 out of 274 reviews" "
Rating 8 - Good. 77 out of 274 reviews" "
Rating 6 - Okay. 40 out of 274 reviews" "
Rating 4 - Poor. 17 out of 274 reviews" "
Rating 2 - Terrible. 13 out of 274 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Anand

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Sucked for the money stay away
Stayed 1 night in Dec 2021

8/10 Good

SAURABH

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really looks and feels like a palace,wonderful property. Mosquitoes in room due to crack in door opening to the outside BUT not sealed inspite of saying so; stopping the central ac at midnight recurrently.The pool needs to have a heater, would be unique to other local 5 star hotels and attract year round local crowd and more tourists
Stayed 9 nights in Nov 2021
Response from Hari Sukumar on 22 Nov 2021
Dear Guest, Greetings from the Jaypee Palace Hotel Agra !! Thank you for taking the time to share your feedback through our Expedia Website We note with regret the negative experience you have had during your stay with us, please accept our sincere apology. The issue has been addressed with concerned team member and request you to treat this as an exception to our usual high standards. We are determined to make a positive impact the next time around, and we sincerely seek another opportunity to serve you. I am happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at Jaypee Palace Hotel and Convention Centre Agra soon. Warm Regards, Hari Sukumar Vice President - Operations

2/10 Terrible

Gopal, Stockholm

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel are rude and obnoxious. Select another hotel if you wish to visit Agra
Stayed 2 nights in Aug 2020
Response from Hari Sukumar on 4 Sept 2020
Dear Mr Dar, Greetings from Jaypee Palace Agra !! We regret the inconvenience caused to you during your stay with us on the 2nd of September 2020. As you are aware the expired Indian Visa that expired on the 20th of August was the only issue in asking you to check out as you could not provide the requisite papers to validate the extension of Visa. Request you to kindly ensure you write the correct details in our reviews as we pride in our services and value our guests importance. Stay Safe !! Hari Sukumar Vice President - Ops

8/10 Good

Kunal Dev

Stayed 1 night in Aug 2020
Response from Hari Sukumar on 4 Sept 2020
Dear Guest, Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking the time to share your feedback through Expedia. We are delighted to know you liked your stay with us. This is the best motivation we can use. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything good in hotel and staff also so good.🙂
Stayed 1 night in Feb 2020
Response from Hari Sukumar on 8 Feb 2020
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking the time to share your feedback through our Expedia Website. We are delighted to know you liked your stay with us. This is the best motivation we can use. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, the food and the hotel is excellent! I would always prefer to stay here. Thanks for an excellent service
Stayed 1 night in Jan 2020
Response from Hari Sukumar on 28 Jan 2020
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking the time to share your feedback through our Trip Partner Expedia. We are delighted to know you liked your stay with us. This is the best motivation we can use. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from F&B Mgr who really looked after us.
Stayed 1 night in Nov 2019
Response from Hari Sukumar on 28 Jan 2020
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking the time to share your feedback through our Expedia Website. We are delighted to know you liked your stay with us. This is the best motivation we can use. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Prachi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Rajat

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything thing was excellent from check in to check out
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Rahul, Delhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and staff is very helpful... Pools and kids area properly managed..will definitely visit again.
Stayed 2 nights in Jun 2019

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff. Beautiful hotel amidst busy Agra. Prices compare to UK / USA, but great place to relax after a busy few days travelling.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel property is vast and spacious with impressive lobby. I had booked 2 executive rooms and had come down to assess the hotel and its rooms for my daughters daughter's wedding. However, i was very disappointed with the bedrooms as the electric and bathroom fittings are out dated. The air conditioning was not working properly and we had to open the window to get some ventilation. The room was overall bland with no charm. I will give 1-2 out of 5 for this hotel.
Stayed 1 night in Feb 2019

4/10 Poor

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but we had a different bad experience.
Overall a good hotel and staff is really warm and welcoming, but we chose this hotel so we can have a relaxing few days, but the hotel decided to have a private party right outside our hotel windows. We couldnt even open the windows or curtains all day. After several complains, nothing was done.. the noise was so loud it went on till 2 am in the night. This was brought to the duty managers attention in the morning.. who denied anything like this happened. There was litter all over the lawns and no one bothered cleaning it up for the whole two days. Really all it needed was an acknowledgement or move us to a different room. But the staff is really good, lovely evening show, buffet meal & breakfast are good. Chinese restaurant is really good too.
Stayed 2 nights in Jan 2019
Response from Hari Sukumar on 11 Jan 2019
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking out time to share your honest feedback. Your patronage is valuable to us and I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Leave it to luck for 5 star experience..
It was one of the very few 4-5 star hotels available in Agra during peak season which, with several negative reviews, should have been a sign I made the mistake of ignoring when booking it. This is an old property trying to get by with semi-decent customer service. My family stay experience included the following -Leaking bathtub (took them an hour to fix) -Hair strands in the food at the lunch buffet -Local puppet artist peddling handmade dolls in the guise of a puppet show (shows very obvious displeasure if you dont buy/tip heavily) -Using an upscale car from their Travel Desk for a day trip. Got a very unprofessional driver (bad driving and scam tourist stop at a pseudo-temple) +Very close to Taj Mahal +Staff listens and tries to respond (well trained to very smoothly address concerns about your room when things go wrong) +Food at the Pavilion Cafe During checkout I gave clear feedback on plumbing issues and referenced their reviews here. Later, their VP of Operations sent me a very (boilerplate) email on how “delighted” they are with the feedback. And ofcourse, the staff is exceptionally well trained to say that they’ll take “special care of you next time” due to the bad experience(s) during the current stay. Based on other reviews, doesnt look like my experience was uncommon. Consider yourself lucky if you don't run into issues with your stay. But then one opts for 5 star for consistency and not for promoting luck/chance. Hope this is helpful.
Stayed 1 night in Jan 2019
Response from Hari Sukumar on 11 Jan 2019
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking out time to share your feedback. Your patronage is valuable to us and I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Hari Sukumar on 11 Jan 2019
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking out time to share your feedback. We are delighted to know you liked your stay with us. This is the best motivation we can use. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Well laid out grounds....excellent service.....premium property
Stayed 1 night in Dec 2018
Response from Hari Sukumar on 11 Jan 2019
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking out time to share your feedback. We are delighted to know you liked your stay with us. This is the best motivation we can use. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful and well maintained. The food is extremely pricey and rooms are not sound proof and hallways can get noisy. Also when you book through Expedia, they charge extra taxes.
Stayed 1 night in Dec 2018
Response from Hari Sukumar on 11 Jan 2019
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking out time to share your honest feedback. Your patronage is valuable to us and I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

10/10 Excellent

Hari, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with v good hospitality, courteous staff and nice ambience
Stayed 1 night in Nov 2018
Response from Hari Sukumar on 11 Jan 2019
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking out time to share your feedback. We are delighted to know you liked your stay with us. This is the best motivation we can use. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

8/10 Good

Juan

great staff and lovely hotel
Stayed 2 nights in Nov 2018
Response from Hari Sukumar on 11 Jan 2019
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking out time to share your feedback. We are delighted to know you liked your stay with us. This is the best motivation we can use. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

6/10 Okay

Chris, Toronto

Disliked: Property conditions & facilities
A simple Hotel in the right place for staying the night in Agra. Foid is less than exceptional but palletable for the typical american tourist. There is a smell that comes and goes is difficult to endure.
Stayed 1 night in Nov 2018
Response from Hari Sukumar on 14 Nov 2018
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Indeed it was such a delight to read your kind words and review of your stay with us. Thank you for taking your time out and recommending us here. Your patronage is valuable to us and I will happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra.!! Warm Regards, Hari Sukumar Vice President- Operations

8/10 Good

Shahid, New Delhi

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel with green landscape. Good location if you are visiting tajmahal Bathroom should added separate bath space Furniture is now very old
Stayed 3 nights in Oct 2018
Response from Hari Sukumar on 26 Oct 2018
Dear Guest, We thank you for your feedback and sincerely appreciate your patronage. Best Wishes Hari Sukumar Vice President - Operations

2/10 Terrible

Ravi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely well maintained property.very close to the Taj Mahal
Stayed 1 night in Jul 2018
Response from Hari Sukumar on 29 Jul 2018
Dear Guest, We Value your Patronage and your Kind words of encouragement !! Looking forward to a long relationship !! Best Wishes, Hari Sukumar Vice President Jaypee Palace Hotel and Convention Center

10/10 Excellent

Rafi, Lucknow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Had night halt while coming from Lucknow to Delhi. Had a nice time staying at this palatial hotel. Would like to stay with family in near future.
Stayed 1 night in Jun 2018
Response from Vice President on 18 Jun 2018
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking the time to share your feedback. We are delighted to know you liked your stay with us. This is the best motivation we can use. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I look forward to maintaining a long and fruitful association with you. Hope to welcome you back soon at Jaypee Palace Hotel and Convention Centre Agra. Warm Regards, Hari Sukumar Vice President- Operations

6/10 Okay

Ritu

Liked: Cleanliness, staff & service, room comfort
Average stay
Strange system of check in when you complete formalities at one counter then go to second counter about 50 mtrs away to deposit advance. Front desk staff should be more smiling/ accommodating if this property is 5 star. Just building do not make it 5 star.
Stayed 1 night in May 2018
Response from Vice President on 20 Jun 2018
Dear Guest, Greetings from Jaypee Palace Hotel & Convention Centre! Thank you for taking the time to share your feedback. We note with regret the negative experience you have had at our front desk during check in. Please accept our apology. The issue has been addressed with concerned team member's / department manager and request you to treat this as an exception to our usual high standards. We are determined to make a positive impact the next time around, and we sincerely seek another opportunity to serve you. I will be happy to personally coordinate your next visit and urge you to write in with any requirement. My team and I would be happy to facilitate it, and look forward to welcoming you at Jaypee Palace Hotel and Convention Centre Agra soon. Warm Regards, Hari Sukumar Vice President- Operations Jaypee Palace Hotel & Convention Centre

8/10 Good

manoj

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall the stay was pleasant however there were a few things we weren’t impressed with. The food selection at the dinner buffet was very small. Not much to choose from. We also requested an extra bed in our room which we had to ring reception three times before they actually delivered the bed.
Stayed 1 night in Feb 2018

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel stay
Excellent hotel. Close to Taj
Stayed 1 night in Feb 2018

8/10 Good

Gaurav, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular hotel 3km from Taj Mahal
Very well kept hotel nice Breakfast, the room I checked in was an executive room but due to a little air conditioning problem I was immediately given an upgraded room the staff was extremely Helpful, food at paatra restaurant was excellent with live ghazals. Overall Excellent Experience.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad to find a Sochi a beautiful place near Taj Mahal with good restaurants and excelent spa.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic hotel
Very unhappy with the staff. Not able to explain anything
Stayed 2 nights in Nov 2017

6/10 Okay

MGP, USA

Liked: Staff & service
Disliked: Property conditions & facilities
Location is good, Rooms are good size
Location is good, Rooms are good size, bed was comfortable but still we felt this beautiful property need some improvements.
Stayed 1 night in Nov 2017

10/10 Excellent

Risteard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bliss in agra
Amazing hotel with amazing staff. Please do not hesitate to book.
Stayed 1 night in Nov 2017

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff are like robots but the place is nice
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, enjoyable stay.
The rooms were great! Service was awesome with a welcome drink. They wanted visa info for kids who were aged 10 and 3 because we have foreign passports.Dinner buffet and breakfast buffet was great. Both Indian and western cuisines. There was an unruly family with kids running wild and screaming in the corridor at 2 Am, I called the front desk to complain and they promptly handled the situation. They charged an additional $ 20 due to a difference in GST at check out which they said expedia didn't collect. A great hotel, will definitely recommend to others.
Stayed 1 night in Sep 2017

10/10 Excellent

Doug, Cslgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel with very attentive staff
Top notch and affordable hotel with attention to detail on arrival, during the stay and on departure.
Stayed 2 nights in Aug 2017

4/10 Poor

Utkarsh, Gurgaon

Liked: Property conditions & facilities
Disliked: Staff & service
Careless staff, does not deliver on promise.
Some of the staff was very professional but to my surprise a lot of them were very careless and rude. House keeping rarely answered the phone. The call would redirect to front desk who would promise a callback but that never happened. Quality of Chinese food was good. The checkin staff is extremely slow, careless and lie about a lot of things. They promised a refund for a service that I did not avail but later refused to refund at the end of the stay. Can't be trusted. Rather go for Taj or Sheraton hotels nearby. Waaaayy more reliable staff there.
Stayed 1 night in Aug 2017

8/10 Good

Ben, Brisbane

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
A great hotel but be careful with family booking
Great hotel, facilities and kids area with bowling alley, table soccer, pool table etc. Food was great, kids pool good too, albeit small. Only issue was booking via Expedia/Wotif for 2 adults/2 kids and we had to request the additional single bed. It was not automatic. Other India hotels (Taj Mahal Mumbai and Jay Mahal Palace Jaipur) automatically provided them, probably because they weren't booked through Wotif (booked direct). It seemed that if the '2 kids' weren't listed in Comments/Additional Requests then an additional bed was not warranted/provided, even though the booking clearly stated 2 adults/2 kids. They did provide a bed after discussion and we had a great stay. Would highly recommend this hotel for single/double or carefully managed family booking. Food was great in restaurants we ate at, including the buffet breakfast. The arm chair in the room did smell very bad though, I think someone hung wet clothes on it and musty smell prevailed.
Stayed 3 nights in Jun 2017

2/10 Terrible

vikas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

4/10 Poor

Ravi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid. Not 5 star anymore
Needs maintenance big time
Stayed 1 night in Jun 2017

6/10 Okay

Ajay Kumar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Just ok
My stay at the property was so so, nothing special, at least not up to the mark of a 5 star property.

10/10 Excellent

Munish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay at JP Agra
It was very good and enjoyable...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
Awesome experience. All i can say i would love to come again. :)

8/10 Good

Salil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
We had a very short stay at the Jaypee; It's a beautiful hotel with excellent amenities. I would definitely recommend this hotel and would stay there again.