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Reviews of Royale Sarovar Portico Agra

4 out of 5
Royale Sarovar Portico Agra
1974/1979 Fatehabad Road, Agra, Uttar Pradesh

Reviews

6.6
Rating 10 - Excellent. 5 out of 57 reviews" "
Rating 8 - Good. 21 out of 57 reviews" "
Rating 6 - Okay. 16 out of 57 reviews" "
Rating 4 - Poor. 11 out of 57 reviews" "
Rating 2 - Terrible. 4 out of 57 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

milind

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The restaurant and the staff is excellent. Breakfast buffet and overall Food quality was fairly good. internet was almost never available and complaining about it did not help.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Mary-Lou

Liked: Staff & service
Disliked: Property conditions & facilities
Only if you have to.
Needs upgrade. Difficult front desk man. Offered us dodgy incorrect exchange rate. Said he had no cash when we wanted to break down our currency but then changed his mind when challenged by charming front desk lady.

8/10 Good

Serge, Canada

Liked: Staff & service
A good hotel at Agra
The staff is very helpfull. The breakfast Is good.

4/10 Poor

nzmaya, New Zealand

Disliked: Cleanliness, room comfort
Filthy room and Mouldy Fridge
Part of our Golden Triangle trip. Thankfully only stayed for night, but was never offered a refund for the night we had pre-paid. Filthy room with food by the headboard, mosquitoes and a smelly mouldy fridge. We left our room to go for breakfast before checking out and then realised we had left our Multiplug in the room after leaving. Contacted the hotel, and they denied all knowledge. Strange how someone has 40min to 'check the room' but can't find it???

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was fine but as there is no hot water available in thebathrooms whole trip was spoilt. We request to manager to rectify it but to no avail. Terrible stay

4/10 Poor

Ashfaque, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor Hotel
Serious disconnect b/w what advertised and the real situation.. Free Wifi & Bathtub : must be joking guys...

4/10 Poor

Nabin, India, Delhi

Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad experience & Betrayed.
Before booking the hotel the pictures were nice but after reaching hotel room it was not same. The internet was not provided in rooms , room service charged extra, food served was not fresh and smelling but then also they charged us for that food. In breakfast the flattened rice (poha) served was oily and not hygienic. Suffocating rooms.

4/10 Poor

Arindam, Bangalore, India

Disliked: Staff & service, room comfort
Overall not satisfactory
Receptionist were not friendly, on the day of our check-out they behind us like touters, we did not take the extra bed still they charged for it, rudely said it is included in your payment,nothing will be adjusted, along with that for some strange reason my HSBC card did not work, though it worked perfectly in other shops & restaurants in Agra.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Excellent staff in a good hotel
Hotel is probably average for the area as far as facilities, looks, etc. What really sets this one apart is the staff. Rony, the morning front desk guy, is extremely helpful. We can't thank him enough for helping us set up everything we wanted to do (driver, massage, train tickets to our next destination, changing money). Yes, we know that many hotels will do this for you but there wasn't any upsell on the services we asked for and we never had to wait or re-inquire about something we had asked. He knows exactly what you want. This made our limited time in Agra much more pleasurable and allowed us to do everything we wanted.

8/10 Good

Sumitendra, Near Taj mahal East Gate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location ,Good Service
location of the hotel is good ,rooms are spacious enough

8/10 Good

gianmarco

Liked: Staff & service
Disliked: Property conditions & facilities

2/10 Terrible

Aamir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
How is this a 4 star hotel? It feels like a 2 star hotel. Really disappointed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient and closed to Taj Mahal...
staffs are nice and helpful...very closed to the taj mahal...good thing about the location ...McDonalds just right cross the road...aww....i enjoyed the place...

4/10 Poor

Gene Stan, Chennai

Disliked: Staff & service, property conditions & facilities, room comfort
okay kind of place; nothing great about it
Room was quite spacious and clean. Location is an advantage but you are max 20 mins away from Taj Mahal from any corner of Agra. TV/cable did not work. Frigdge was smelling bad. Bathroom is quite awkward where water runs all over if you take a shower, very weird. I actually hated the bathroom. No daily cleaning or room service during my 2 night stay. Nothing great about this place.

4/10 Poor

Anil Menon, Kochi

Disliked: Staff & service, property conditions & facilities
Disappointed
The room provided to us was of poor quality as the air conditioner was loud and we could hardly sleep after the tiresome tour of Agra. Even the curtains could not be drawn such that if you wanted to sleep late, it was not possible. The buffet breakfast was the biggest disappointment as we had hardly any choice to pick from and ended up eating bananas. The hotel should make it as a policy that the wedding celebrations should not be extended beyond maximum of 11 pm as in the state of Rajasthan as we were kept awake until 2 am to have some sleep due to the blaring sounds of the wedding celebrations going on at the lawns and us unfortunately ending up on the first floor. The cost of the food was terribly expensive and these are some factors that made us decide that we would never choose this hotel or advise this hotel to anyone else for the stay at Agra.

2/10 Terrible

nitin k., New delhi

Disliked: Cleanliness, property conditions & facilities, room comfort
Very sub standard hotel
Made a wrong choice.....wouldn't recommend this hotel to any one. Rooms were stinking, had to change the room immediately after checking in. A very average hotel..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

James, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable location, poor hotel
Room was poor, really dusty air conditioning, old rugs, dusty curtains. The aircon looked so dusty we choose not to use it. All hotel staff were always expecting a tip for anything, which made it uncomfortable. For example I went to swap a stained towel that was in the room when we arrived and the staff member stood there expecting a tip to replace a dirty towel. I also saw the bfast staff handling the bread with their bare hands, perhaps gloves or tongs would be better! Breakfast was western style, below average quality. Also, Upon leaving early in the morning we noticed hotel staff sleeping throughout the hotel including on the bench seats in the hotel restaurant, on lobby couches and also outside the hotel bar on the couch. Wifi is really good in the lobby area, super fast, doesnt work in room. please note, no complimentary water either which is amazing considering every other hotel will provide clean water. Mini bar items had MSP price of 10rs on them but hotel charged 25rs upon checkout! I know there are not alot of options in agra for this price range but I'd try elsewhere! This hotel is worst I've stayed in whilst in India.

6/10 Okay

Sam, Kolkata, India

Liked: Staff & service
Hotel near to Taj Mahal
Had 3 nights stay at the hotel. Booked executive rooms. The room was good but needed a better care. Taj Mahal is close by - 2-3 KM away - easily accessible with Rs 50 by auto. Also you can easily go to Agra Fort by auto with Rs 70-80.

2/10 Terrible

Madmv, London, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Close to Taj Mahal but better alternatives!!!
We arrived and they weren't even aware of our booking, even though it was through Expedia... We were allocated 'standard' rooms instead of the deluxe rooms (not that there is much difference). The rooms were soooo dated with wires sticking out, a/c not working, gapping crack in the bath tub, sockets not working, smelly pillows!!! The next day we asked for a room change and were allocated a better room, but only slightly. The management are friendly and helpful, the porters are probably soo underpaid that they wait around for tips for doing the smallest of things.., as for the restaurant, we have been travelling all over Rajasthan for 4 weeks and this is the worst food tasted yet!!! The staff serving breakfast are soo miserable that you wonder why they even bothered!!! They all looked as if they had just got out of bed!!! Our taxi driver told us that the behind the scenes was soo disgusting in terms of hygiene that he refused to eat and went out somewhere else. Wifi is only available in the reception area of the hotel. They serve various tourist buses that come and go and I assume they allocate the good rooms to them. This hotel is very well located for the Taj Mahal but It's a shame how they jet themselves down, you can see they are trying, but hotel management need to travel and stay in other hotels to learn how to improve their services and we hat they offer... They need to instil confidence and responsibility in their staff, many looked like lost souls!!!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

6/10 Okay

Prashantha, Chennai

Liked: Cleanliness, property conditions & facilities
Great location
Hotel ambiance is fantastic and service is very good. Also, very near to all the points.Very clean and break fast is good. Some problem with hot water. finally I enjoyed. Food is expensive.

10/10 Excellent

sally, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value accommodation, perfect for a couple
Lovely room, good location, free pick up from the station, really cheap too! Great value, lovely staff. The breakfast was ok but not amazing.

10/10 Excellent

paul, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was worthful
Great customer service .

8/10 Good

henry, california

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
it was one night but good quality for the money

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

8/10 Good

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel close to Taj Mahal
Yesterday we return from Agra, stay in Royal Residency was good. Food was excellent but their is only one problem in hotel, getting hot water in washroom.You have to wait for long time to get the warm water. This is same feedback I got from other people who was staying in hotel.

8/10 Good

niferwilkening, Usa

Liked: Property conditions & facilities, room comfort
Good location for airport, but very noisy

6/10 Okay

Sumit Kaushal, Chandigarh

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok hotel for 1 night
Booked two rooms.. Room no 221 was having visible stains n paint was peeling off due to water leakage. Food was average n room service was very slow.. Food served was not hot. Shifted to Clarks Shiraj next day for further stay

6/10 Okay

Verified traveller

Liked: Room comfort
Good location.
Expected better facilities with the price. There was no WIFI in the rooms as stated on the website. Only had it in the lobby. Breakfast was OK. Close enough too all the sites. I paid 400 rupees for tuk tuk to stay with me through the Taj and Fort.

8/10 Good

nick, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and convenient hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Ok hotel
Overall an Okay experience. Would probably recommend this as a budget option......

8/10 Good

hox, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
good with a couple of weak points
we arrived very early off the Varanasi train but the staff couldn't have been more helpful and found us a room immediately. overall staff were wonderful food was great hotel spotless and well looked after. our only complaint was intermittent hot water which despite numerous complaints the staff were not able to fix.

4/10 Poor

Rick, UK

Disliked: Staff & service, property conditions & facilities, room comfort
ok but would not stay again
The breakfast was very good, the room was clean and quiet. However the bathroom was very old and had leaks and the arrival was made very difficult because the staff was very bureaucratic - despite the fact that I was ill he showed no sympathy. However, the next day staff was always very nice and polite.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

DJ, Nijmegen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
We had one day stop at Agra so I decided to choose Hotel Royal Residency. I did the selection with the help of Trip Adviser and the exercise proved positive. The stay proved quite comfortable and our (me and my wife) movement to the tourist destinations was given a smooth touch by Mr Rony at the desk.

4/10 Poor

Andrew, Boston

Disliked: Staff & service, property conditions & facilities
Not worth it for just a night
I was surprised to find that the internet access in the hotel was limited to the front lobby. I was disappointed when the wake-up call I requested was missed - luckily I had a backup alarm set. The room itself was clean enough, though a bit outdated. I can't say the massage service was particularly special either.

8/10 Good

Mats and Siv, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close Taj Mahal
A loud wedding party in the hotel garden almost destroyed our first night but the management was excellent and upgraded us to a room at the other side of the hotel immediately.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Okay for 1 night, I suppose
Wouldn't stay in Agra. Area around is shocking. Dy trip advised.

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Lovely hotel and value for money compared with others in India. Reasonable restaurant, friendly staff and large clean rooms. Hot water for showers but insufficient for bath. Close to the Taj. Would recommend for this price range

8/10 Good

Annie, Bristol, City of Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel for all .
Comftable and clean. Staff helpful .Restaurant good in the evening but breakfast could have been better,.choice of fruit and toast only..

8/10 Good

N.Sathasivam

Liked: Staff & service, room comfort
Comfortable stay
Good. But the re caption staff should smile once a while.

6/10 Okay

James, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel with questionable food
Pretty comfortable and clean hotel for the price. Tired after a day out, we ate at the hotel restaurant. Dinner was really awful, although the complimentary breakfast was OK. Staff were helpful and room was clean and very big.

6/10 Okay

Parshwanath

Decent Hotel.
Decent Hotel. The hotel was loaded with foreign tourists, the hotel staff gives extra special attention to foreigners. Food is good.

6/10 Okay

Verified traveller

Liked: Staff & service
Trip to Taj Mahal
When we reached Hotel, the staff at the reception had no information about our booking. It took them 15 minutes to confirm our booking which caused a lot of inconvenience as we already were tired after a long driving. Pl take care of this issue.

6/10 Okay

Nick, Gurgaon

Disliked: Cleanliness, property conditions & facilities, room comfort
タージマハルへの一泊二日旅行
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