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2/10 Terrible
Beth
28 Mar 2024
Disliked: Property conditions & facilities
The room had a strong smell of mold and mildew!!! The bedroom window was open when we arrived and the bedroom carpet was soaked! I would not revisit this property.
Beth
Stayed 2 nights in Mar 2024
Response from Henry on 30 Mar 2024
Thank you for taking the time to share your experience. I've already taken the appropriate action to prevent future guests from experiencing the same challenge. Hopefully, you will allow us another opportunity to service your lodging needs in the future.
10/10 Excellent
Joe
18 Mar 2024
Joe
Stayed 5 nights in Mar 2024
Response from Vincent on 10 Apr 2024
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager
The property was nice, housekeeping was nice, but the front desk receptionist, the one in the morning was very unapproachable, and do not make me feel comfortable asking questions. People like her who make people like us not feel welcome or return back.
Monica
Stayed 2 nights in Feb 2024
Response from Vincent on 12 Feb 2024
Thank you for the opportunity to service your accommodation needs. I want to apologize for the interaction with our associate. Hopefully, you will allow us another opportunity soon.Vincent Singletarygeneral Manager
8/10 Good
Forest
Business traveller, Travelled with partner
29 Jan 2024
Liked: Cleanliness, staff & service
The carpet is old and interior looks old. The room I stayed has stove, frig, and microwave. Very good for my wife. However one burner was not working either intentionally or bad quality repair. Window coverings can not do blackout, so on full moon, there's moon light. Breakfast is continental with fewer items than other hotels.
Forest
Stayed 2 nights in Jan 2024
Response from Vincent on 1 Feb 2024
Thank you for allowing us the opportunity to service your lodging needs. We look forward to future visits.Sincerely,Vincent SingletaryGeneral Manager
Thank you for taking the time to share your valuable feedback.Sincerely,Vincent SingletaryGeneral Manager
2/10 Terrible
Verified traveller
2 Jan 2024
Will not be using this service again
Insurance was purchased on the reservation. I couldn't attend due to travel, cancelled the reservation and couldnt get a refund
Verified traveller
Stayed 10 nights in Dec 2023
Response from Vincent on 5 Jan 2024
Thank you for taking the time to share your valuable feedback. At your conveinance, please contact me for assistance with this matter.Sincerely,Vincent SingletaryGeneral Manager
2/10 Terrible
Neyder
2 Jan 2024
Neyder
Stayed 1 night in Dec 2023
Response from Vincent on 5 Jan 2024
Thank you for taking the time to share your valuable feedback. Sincerely,Vincent SingletaryGeneral Manager
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager
10/10 Excellent
Aaron
Travelled with partner
18 Dec 2023
Liked: Amenities
There is a Trader Joe’s right next door less than 1 min walk away and the room was really nice so I definitely would come back and probably will since it’s close to the beach
Aaron
Stayed 1 night in Dec 2023
Response from Vincent on 19 Dec 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager
The staff are second to none. They make sure your stay is first and foremost. It’s a must stay !
Sandy Richardson
Sandy
Stayed 3 nights in Nov 2023
Response from Vincent on 6 Dec 2023
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations in the future.Sincerely,Vincent SingletaryGeneral Manager
Thank you for allowing us the opportunity to service your lodging needs. We look forward to exceeding your expectations in the future.Sincerely,Vincent SingletaryGeneral Manager
Everything was great. Loved the breakfast and nice they offered Wednesday night soup and salad no one does that so nice touch.
Didn’t like noise from Free-Way but if you leave air on it drowns out the noise. It wouldn’t stop me from staying here again. It was really very nice and comfortable.
Richard
Stayed 1 night in Nov 2023
Response from Vincent on 17 Nov 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager
I've stayed at this Homewood Suites many times. It never fails to be a great stay. The service is always good and the rooms have everything I want.
James
Stayed 2 nights in Oct 2023
Response from Vincent on 7 Nov 2023
Thank you so much for taking the time to leave a review! We really appreciate your kind words and feedback. Your support means a lot to us, and it's customers like you that make our work so rewarding. We look forward to serving you again in the future. Thanks again!
Room 2105 smelled like mildew that the hotel tried to cover up with the overuse of cleaning chemicals. Absolutely disgusting especially when i had infants in the room. Hilton that owns this property should be embarrassed. Rates like a 1 star motel.
Jose
Stayed 1 night in Oct 2023
Response from Vincent on 23 Oct 2023
Thank you for taking the time to share your experience. I've already taken the appropriate action to prevent future guests from experiencing the same challenge. Hopefully, you will allow us another opportunity to service your lodging needs in the future.Sincerely,Vincent SingletaryGeneral Manager
hank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager
8/10 Good
Troy
8 Oct 2023
Troy
Stayed 2 nights in Oct 2023
Response from Vincent on 7 Nov 2023
Thank you so much for taking the time to leave a review! We really appreciate your kind words and feedback. Your support means a lot to us, and it's customers like you that make our work so rewarding. We look forward to serving you again in the future. Thanks again!
Very nice place. Comfortable & roomy. Great breakfast! Reasonable price.
Verified traveller
Stayed 11 nights in Sep 2023
Response from Vincent on 13 Oct 2023
Thank you for the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager
8/10 Good
REZA
Travelled with family
4 Oct 2023
Liked: Cleanliness, staff & service
Everything was great except for hotel key card system. I needed to replace the cards a few times during a 3-day stay as they did not work properly!
Swipe system needs to be upgraded to tap card to be more convenient!
REZA
Stayed 3 nights in Sep 2023
Response from Vincent on 7 Oct 2023
Thank you for allowing us the opportunity to service your lodging needs.Sincerely,Vincent SingletaryGeneral Manager