Ratings based on 52 verified reviews

3.8 out of 5
72% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from UK

Posted 15 Aug 2019
Great and friendly staff Lovely place for family holiday Superb food choices
Comment from Hotel Management
16 Aug 2019 by Korinna, Hotel Management
Dear valued Guest, "Kalimera" - Good Morning! Thank you so much for chosing the Blue Bay Resort hotel. Your recommendation is highly appreciated and we are happy to know you have spent a memorable vacation. We would be honoured to welcome you back in the hopefully near future. Yours faithfully, Korinna A. Hotel Manager
5 out of 5
by a verified traveller

Blue Bay resort holiday

Posted 29 May 2019 on Hotels
Lovely resort, a bit remote, but if you want a relaxing time then it’s perfect. Only 30 minutes to Heraklion airport by taxi and slightly longer to the town by local bus. Good choice of pools and plenty of available sun beds. Stayed all inclusive and the choice of food and drink was good. There was a fair selection of evening entertainment on site. Would visit again.
Comment from Hotel Management
30 May 2019 by Korinna A. , Hotel Manager, Hotel Management
Dear Simon, Thank you for choosing and rating your recent holiday at the Blue Bay Resort Hotel. It was our pleasure to host you and we are happy to know that you have spent a relaxing time with a good choice of pools, plenty of sunbeds available, a good choice of food and drink along with a fair selection of evening enternaiment. We would be honored to welcome you back in the hopefully near future. Yours faithfully,
5 out of 5
by a verified traveller

Posted 16 May 2019
This was our second visit to this resort and I cannot praise it enough. Staff are wonderful. Hotel so clean food amazing. Can't think of anywhere else I would rather stay
Comment from Hotel Management
17 May 2019 by Korinna A., Hotel Management
Dear valued Guest, "Kalimera" - Good Morning from Blue Bay Resort Hotel! We would like to express our gratitude for your preference in selecting Blue Bay Resort hotel as your holiday destination. Comments like yours keep us motivated in our passion to create unique memorable experiences for each of our guests and to continuously improve our service and facilities. Words cannot described how happy we are to receive your fantastic feedback. It is such a pleasure to discover that Blue Blue Bay Resort hotel exceeded your expectations and created truly unforgettable experience for you. We have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence. Please consider the Blue Bay Resort hotel to be your home away from home. We are looking forward to welcoming you back in the future. Yours faithfully, Korinna A. Hotel Manager
5 out of 5
by a verified traveller

A great resort holiday.

Posted 29 Jul 2018 on Hotels
This resort offers nice rooms with effective air-conditioning, and a good all-inclusive package. The food is nicely prepared and there's quite a bit of variety. The setting is attractive and quiet, and the beach is close. The multi-lingual staff are pleasant and helpful. Evening entertainment is reasonable. There is limited car parking at the resort, but if the car park is full you can park in the road. Heraklion and Knossos are 30-40 minutes' drive away. The gym can get a bit warm, as they are frugal with the air-con, but it is otherwise not bad at all. This is a very good resort with no major flaws. You can eat well, relax and explore without any stress. Obviously, nothing is perfect, and there are few areas in which Blue Bay could improve- bearing in mind the very high quality of most of its offering, and the fact that there are more expensive options. Firstly, the wi-fi is only in the lobby, and can get slow at times. Secondly, some of the rooms are in buildings that leave you needing to climb a number of steep stairs to get to the main complex. Thirdly, one or two of the sports facilities need improvement: the tennis court is a rough tarmac court with a basketball hoop on the baseline at each end (so you can't hit serves or overheads from the middle!), and the miniature golf has about 5 holes, some of which are covered in tree debris. Finally, there are few English language TV channels-- but then you don't go there to watch TV!
Comment from Hotel Management
30 Jul 2018 by Korinna A, Hotel Management
Dear valued Guest, “Kalimera” –Good Morning from Blue Bay Resort Hotel! We greatly appreciate the time you have taken to provide us and other interested travelers with your feedback. It is a pleasure to read that you appreciated your room, the effective air-conditioning and the all inclusive package, but also the food and its variety. We are thrilled that you found our multi-lingual staff pleasant and helpful. Your warm words are as welcome as your constructive criticism and we are happy to inform you, that we have already made improvement and attached the remote control of the gym to the wall, so that guests can adjust to their needs. It is of our main goals to consistently provide customer satisfaction and comments as yours are very important to us. The entire team offers distinguished services to make our guests stay an enjoyable holiday and we hope you will join us again in the future for more of our traditional hospitality that we pride ourselves in delivering with our guest services. It was our pleasure to host your holiday and it would be our pleasure if we had the chance to welcome you back soon. Yours faithfully, Korinna A Hotel Manager
5 out of 5
Recommended
for Everyone
by a verified traveller from West Yorkshire

Fabulous hotel for a family holiday

Posted 4 Sep 2017
We returned almost a week ago after having a fantastic holiday at this hotel. The staff are very welcoming, hotel is kept clean, wide range of food available, always managed to get a sunbed, nice walk to three beaches. Various evening entertainment, the kids enjoyed some of the daytime activities. All in all we would love to return to this hotel!
Comment from Hotel Management
17 Jun 2018 by Korinna Alexandri, Hotel Management
We would love to welcome you back, Dear valued Guest! We appreciate you taking time to share your valuable feedback as it is essential in our continuous efforts to improve on our services and offerings. It is also with pleasure to hear that our sumptuous offerings and excellent hospitality have left a wonderful impression on you. We hope to have the opportunity to welcome you again in the near future. Thank you for recommending Blue Bay Resort hotel and for sharing with other interested travelers. Yours sincerely, Korinna Alexandri Hotel Manager
4 out of 5
Recommended
for Everyone
by a verified traveller from LONDON

VERY GOOD ATMOSPHERE WITH SEA VIEW BEAUTIFUL

Posted 25 Oct 2016
Pros: ALL FACILITIES WERE GOOD COULD DO WITH MORE ASIAN VEGITARIANS FOOD
Cons: AT SOME PLACES WIFI WAS NOT COMMING EG IN OUR ROOM CAN IMPROVE THE QUALITY
Location: IT IS BEAUTIFUL LOCATION AND PLENTY THINGS DO TO NEARBY
5 out of 5
Recommended
for Everyone
by a verified traveller

Great service and very pretty hotel

Posted 19 Oct 2016 on Orbitz
Pros: Evereything!!!
Location: Grea/ location very close to the beach but in order to go out u have to get a car
The stuff was amazingly friendly and the ho Ospitality was great the food is tasty and has a variety of food
4 out of 5
by a verified traveller

Hire a Car!

Posted 18 Sep 2015 on Hotels
Lovely 10 days at Blue Bay all inclusive. The hotel itself and the quality of the service was great. Nothing was too much trouble for the staff and they should be commended for their efforts. The food was up to a good standard and there was a decent amount of choice. Bob Marley got a bit repetitive every morning on the pool bar sound system but only a minor thing.
4 out of 5
Recommended
for Everyone
by a verified traveller from london

nice clean friendly

Posted 11 Aug 2015
Only down side was poor wifi and not much around hotel
2 out of 5
by a verified traveller from north london

feedback

Posted 11 Aug 2015
Pros: Just the staff were polite and friendly!
Cons: Air conditioning , tea coffee making facilities, and stocked up mini bar , at the very least!
Location: 1 over crowded beach ! The other one had to be reached by taxi that was an expense of 20 euro for a return.
Not great! There was no air conditioning in the dinning area Inspite of temperatures up to 26 c and above . so we had to eat while we sweated buckets! There was no air conditioning in the reception area where there was wifi ! The rooms had no supply of toiletries luckily we had carried ours! No tea or coffee making facilities and the mini bar was not stocked! I a very surprised it was rated 4 stars ! Just a budget hotel! Please don't rate it 4 star!