A great resort holiday.
Posted 29 Jul 2018 on Hotels
This resort offers nice rooms with effective air-conditioning, and a good all-inclusive package. The food is nicely prepared and there's quite a bit of variety. The setting is attractive and quiet, and the beach is close. The multi-lingual staff are pleasant and helpful. Evening entertainment is reasonable. There is limited car parking at the resort, but if the car park is full you can park in the road. Heraklion and Knossos are 30-40 minutes' drive away. The gym can get a bit warm, as they are frugal with the air-con, but it is otherwise not bad at all. This is a very good resort with no major flaws. You can eat well, relax and explore without any stress.
Obviously, nothing is perfect, and there are few areas in which Blue Bay could improve- bearing in mind the very high quality of most of its offering, and the fact that there are more expensive options. Firstly, the wi-fi is only in the lobby, and can get slow at times. Secondly, some of the rooms are in buildings that leave you needing to climb a number of steep stairs to get to the main complex. Thirdly, one or two of the sports facilities need improvement: the tennis court is a rough tarmac court with a basketball hoop on the baseline at each end (so you can't hit serves or overheads from the middle!), and the miniature golf has about 5 holes, some of which are covered in tree debris. Finally, there are few English language TV channels-- but then you don't go there to watch TV!
Comment from Hotel Management
30 Jul 2018 by Korinna A, Hotel Management
Dear valued Guest,
“Kalimera” –Good Morning from Blue Bay Resort Hotel!
We greatly appreciate the time you have taken to provide us and other interested travelers with your feedback.
It is a pleasure to read that you appreciated your room, the effective air-conditioning and the all inclusive package, but also the food and its variety. We are thrilled that you found our multi-lingual staff pleasant and helpful.
Your warm words are as welcome as your constructive criticism and we are happy to inform you, that we have already made improvement and attached the remote control of the gym to the wall, so that guests can adjust to their needs.
It is of our main goals to consistently provide customer satisfaction and comments as yours are very important to us.
The entire team offers distinguished services to make our guests stay an enjoyable holiday and we hope you will join us again in the future for more of our traditional hospitality that we pride ourselves in delivering with our guest services.
It was our pleasure to host your holiday and it would be our pleasure if we had the chance to welcome you back soon.