2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Royal Mirage Agadir

4 out of 5
Royal Mirage Agadir
Boulevard Mohammed V, Agadir

Reviews

5.4
Rating 10 - Excellent. 13 out of 91 reviews" "
Rating 8 - Good. 16 out of 91 reviews" "
Rating 6 - Okay. 11 out of 91 reviews" "
Rating 4 - Poor. 28 out of 91 reviews" "
Rating 2 - Terrible. 23 out of 91 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.2/10

Amenities

5.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Sarfraz

Stayed 3 nights in Feb 2024
Response from LOUBNA on 1 Apr 2024
-Chers clients,Nous sommes enchantés d'apprendre que votre séjour parmi nous a été à la hauteur de vos attentes.Toute l'équipe de l'Hôtel Royal Mirage Agadir vous remercie pour votre Évaluation.Nous ne manquerons pas de partager votre enchantement avec l'ensemble de l'équipe de l'hôtel.Nous aurons tous le plaisir de vous revoir parmi nous pour un nouveau séjour tout autant agréable.Bien à vous,

10/10 Excellent

Danielle

Stayed 4 nights in Jan 2024
Response from LOUBNA on 31 Jan 2024
.Dear Miss Danielle ,We thank you for taking the time to share your evaluation about your recent stay at Royal Mirage Agadir Hotel .All the staff were delighted to meet your expectations.Hoping to welcome you again on a future occasion .Best regards

2/10 Terrible

Mohamed

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I stayed in the hotel for one night( thanks it was just 1 night other wise I would not stay There another night) I booked it at the last minute as I needed somewhere to stay over night when I arrived I was not impressed at all, i was about to leave if it wasn’t late. The smell at reception and the floors is bad. The hotel looks uncleaned, chipped doors and walls , rust in bathroom. The pillows and the bed looks like they were not changed, I found a hair on the bed sheet. I had to cover the pillow with the towel so I could sleep. Moreover I could not sleep at night due to the noise from the traffic outside the hotel. Went to restaurant for breakfast. The buffet was very basic, doesn’t look cleaned, behind the buffet is dirty, console and furniture dirty and looks old too. I could smell a bad smell as well. I went to get coffee from the machine but the the milk doesn’t work and they just put hot milk in a flask. I couldn’t drink coffee, then I went to get Moroccan tea, but looks very red strange colour, I couldn’t drink it. Also there is one of the lights broken and hanging down from the ceiling, they might fell and hit someone. My son wanted to go for swimming, there’s 2 swimming pool( for kids) very dirty you. And the other one was ok but it’s too deep for kids, so we couldn’t use it. And I just left the hotel and I wouldn’t go back near that place. I had a chat with one of the chef cooking the omelette, he said the owners and the management don’t care about the hotel.
Stayed 1 night in Jan 2024
Response from LOUBNA on 15 Jan 2024
Dear Mr. Mohamed,We are sorry to read your dissatisfaction.We would like to reassure you that cleanliness and hygiene are our priorities, to ensure comfort and safety within the HOTEL ROYAL MIRAGE AGADIR.We hope to welcome you for a longer stay to regain your trust.Sincerely

10/10 Excellent

Nadia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. Muhammad (night shift) helped us a lot during our stay. Would recommend. It’s in a good location. Naya club is next door so it can be a bit noisy at night.
Stayed 6 nights in Dec 2023
Response from LOUBNA on 15 Jan 2024
Dearest Ms Nadia ,We are very happy to read that you had a pleasant stay at Royal Mirage Agadir Hotel.Also, we greatly appreciate the time you have devoted to sharing your high satisfaction, concerning the location of Hotel Royal Mirage Agadir and the dedication of the staff.We hope to welcome you very soon among us.Sincerely yours,

8/10 Good

LEE

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LOUBNA on 15 Jan 2024
Dearest M. LEEThank you very much for your kind feedback.It is rewarding to know that you had such a great experience at Royal Mirage Agadir Hotel . We look forward to welcoming you back for another perfect holiday.Best Regards

10/10 Excellent

Abdul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff was very friendly happy to come ag
Stayed 1 night in Dec 2023
Response from LOUBNA on 4 Jan 2024
Dearest Mr Abdul ,We are very happy to read that you had a pleasant stay at Royal Mirage Agadir Hotel.Also, we greatly appreciate the time you have devoted to sharing your high satisfaction, concerning the dedicationof the staff.We hope to welcome you very soon at the Royal Mirage Agadir Hotel .Sincerely yours,

8/10 Good

BJ

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good Stay!
Very pleasant stay, was allocated sea vie room as requested...check was very smooth as hotel wasn't busy. Hotel is looking very dated but has all the facilities n is highly functional. Great choice breakfast n service was extremely good throughout! Def coming here again!
Stayed 1 night in Nov 2023

2/10 Terrible

Mustak

Disliked: Cleanliness, amenities, property conditions & facilities
This is a hostel. AS get provided better hotel accommodation. Absolutely horrid hotel with hazards in the rooms. Throughout my stay I had no wifi in the room, had a cut from the rusted whb tap and other issues. I am escalating the matter as this hotel is misrepresented by the description provided on Expedia’s website. There is nothing Royal - it should not be listed. Better options - avoid, avoid, avoid for your sanity.
Stayed 4 nights in Oct 2023
Response from loubna on 6 Nov 2023
Dearest Mr Mustak ,Thank you for choosing Royal Mirage Agadir Hotel .A nice room has been assigned to you , on the fifth floor with a splendid view on the beach and marina as you requested .We really apologise for any inconveniences you've met during your stay .However , We would have liked to collect your remarks during your stay in order to solve the issues so as to meet your satisfaction .So , we hope to have the opportunity to regain your trust during a future stay.BEST REGARDS

4/10 Poor

Zico

Stayed 4 nights in Sep 2023
Response from loubna on 1 Nov 2023
Dear Mr Zico , We are sorry to read your dissatisfaction with the rating given to Royal Mirage Agadir Hotel.We would have liked to collect your remarks during your stay in order to meet your satisfaction .We hope to have the opportunity to regain your trust during a future stay.Best regards

10/10 Excellent

Salah

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from loubna on 26 Sept 2023
Cher Mr Salah , Nous vous remercions tout d’abord d’avoir choisi l’hôtel Royal Mirage Agadir .Nous sommes enchantés d'apprendre que votre séjour parmi nous a été à la hauteur de vos attentes.Toute l'équipe de l'Hôtel Royal Mirage Agadir vous remercie pour votre témoignage.Nous ne manquerons pas de partager votre enchantement avec l'ensemble de l'équipe de l'hôtel.Nous aurons tous le plaisir de vous revoir parmi nous pour un nouveau séjour tout autant agréable.Bien à vous,

2/10 Terrible

laila, chula vista

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not a 4 stars hotel should be a 2
Stayed 2 nights in Jul 2023
Response from loubna on 26 Sept 2023
Chère Mme Laila , Nous sommes navrés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes .Veuillez accepter nos sincères excuses pour les imperfections que vous semblez avoir vécues.Espérons , une seconde opportunité de vous accueillir parmi nous , pour passer une meilleure expérience ..Cordialement.

6/10 Okay

Goniur

Stayed 6 nights in Aug 2023
Response from loubna on 30 Aug 2023
Chers clients,Nous sommes ravis de lire votre évaluation . Nous ne manquerons pas de partager votre enchantement avec l'ensemble de l'équipe de l'hôtel Royal Mirage Agadir.Nous aurons tous le plaisir de vous revoir parmi nous pour un nouveau séjour plus agréable.Bien à vous,

2/10 Terrible

abderrazak, New York

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel doesn’t have the criteria of a 4stars hotel. AC is old and not working properly, the tv is old and blurry. Not enough towels in the room, not recommended at all
Stayed 2 nights in Aug 2023
Response from loubna on 30 Aug 2023
Dearest Mr abderrazak ,All the staff thank you for choosing Royal Mirage Agadir Hotel .We apologise for any inconvenience you've met during your stay.so , be sure , we take note of all your remarks and hope to have the pleasure of proving ourimprovements to you during your next stay at Royal Mirage Agadir Hotel .Best regards

10/10 Excellent

raheel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was aware of some negative reviews before and after booking but kept my reservation - i am glad I did. The hotel is really good; the staff are friendly, helpful and always have a smile. The facilities are good. The location is excellent for the main beach and shops, cafes, etc. There are some great views of the sea and cliff to be had also from the hotel. Value for money.
Stayed 2 nights in Aug 2023
Response from loubna on 30 Aug 2023
Dearest Mr Raheel ,Thank you very much for your kind feedback.It is rewarding to know that you had such a great experience at Royal Mirage Agadir Hotel .This inspires our team to continue upholding the highest standards of service and behavior .We look forward to welcoming you back for another perfect holiday.Best Regards

8/10 Good

Shairkhan

Stayed 3 nights in Jun 2023
Response from LOUBNA on 28 Jun 2023
Dear Mr Shairkhan , Thank you so much for choosing ROYAL MIRAGE AGADIR HOTEL . We are glad to read that you enjoyed your stay , and that you greatly appreciated your experience among us.We will share your comment with the entire hotel employees who are devoted so as to reach every customer satisfaction . We would be pleased to welcome you to the Royal Mirage Agadir Hotel in the near future.Kind regards

2/10 Terrible

Ilyas

Travelled with family and small children
Disliked: Staff & service
I pay from Expedia wen I get there the ask me for more money
Stayed 3 nights in Mar 2023

4/10 Poor

Zana

Disliked: Staff & service, amenities, property conditions & facilities

8/10 Good

avraham

Stayed 6 nights in May 2022

2/10 Terrible

Mohamed

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from SONIA on 6 Feb 2019
Cher hôte, Un grand merci pour ce commentaire, Nous Sommes absolument ravis de lire que vous avez apprécié votre séjour. Nous espérons vous que nous aurons l’opportunité de vous accueillir de nouveau au Royal Mirage Agadir. Très sincèrement

2/10 Terrible

azadeh, LA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it took us 2 hours to check in. then changes our room twice . No A/c there fore we left and got another hotel. It was one of the worse experience.
Stayed 1 night in Sep 2018
Response from Sonia on 13 Nov 2018
Dear Guest, Thank you for taking time to let us know about your experience at the Royal Mirag Agadir, We are sorry that your experience did not meet your expectations ; please allow us to express our sincerest apologies. At the Royal Mirage, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to adress the problem and prevent future occurrence. We appreciate for sharing your concerns, and we hope you will give us the opportunity to better serve you in the near future. Sincerely

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
More like a 2 star
Not the best of hotels, very old and wifi doesn’t work at all in the rooms, hotel staff not the most friendly. Best thing about the hotel was the location.
Stayed 8 nights in Apr 2018

2/10 Terrible

cezarina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
We checked in 11:00pm. The hotel receptionist asked me what kind of room. I was surprised because they have it on the computer and still he asked me. I can’t check it on my phone but I know I my reservation was sea view. I have 2 rooms reserved but we had no sea view, 1st floor and the tv was not working. I have to call for help desk to complain about the tv not working. I was about to take a shower and found out how filthy the towels were as I took pictures of it. I called and wanted to talk to the manager but they will be there the next day. The following day I went to the reception and told them about the rooms and all my complaint. I was surprised when they said they were fully booked that’s why they did not have the room. The rooms were paid for so it’s not our fault. I travelled to many places but this was the worst ever with sanitation, service and professionalism. This hotel need to be rated 2

6/10 Okay

Delwar

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Prof., Ankara, Turkey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I will not come back
I stayed in this hotel between 28th Nov and 2nd Dec. The temperature was relatively low but not cold. The main problem I had in this hotel was the state of the facilities. In my first room, I was very close to the street traffic and couldn't have a decent sleep all night. Note that, a lot of people use VERY LOUD motorbikes in Agadir and they keep driving them all night. It was like a constant and continuous VROOOM VROOOOM inside the room. The mechanism of the bath was old and broken and the water failed to come out of the sprayer. The heating was not functional and at night it really became cold. Next day, I asked to be moved to a more quiet room. This time I was placed in a room towards the pool and sea. That was definitely quieter. However, the staff was not happy to move me and said "Ohh you are an economy class visitor, what were you expecting?". Seriously, this was a very very problematic response. I was never told that because I am getting a "DEAL" in expedia, I will receive bad treatment. The idea of a deal is that you are getting the same service for a cheaper price. If I am getting worse service for a cheaper price, well then what is the DEAL? The hotel served me old, almost torn towels, no slippers, no shampoo, no soap bar. All I had in the shower was liquid hand soap. A free safe was included, which I never needed. The breakfast was minimal, way below my Turkish breakfast standards. Overall, I spent 4 nights, bearable, but not pleasing. I will not repeat this.

6/10 Okay

Dina

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Aaron

Liked: Room comfort
Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Dom, London, UK

Disliked: Property conditions & facilities
Not a 4 stars hotel!
This hotel is listed as 4 stars and I consider it 2 or 3 stars, the conditions of the rooms is very bad. The food at the hotel was awful!

4/10 Poor

Orwa Boubo

Disliked: Cleanliness, staff & service, room comfort
very poor
it's not a five star as described it's a four star only and it needs a lot of improvements.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

hossein el

Travelled with partner
Jeg kan godt lide beliggenhede
Stayed 2 nights in Dec 2023

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from loubna on 26 Sept 2023
Cher Mr Jerome ,Un très grand merci pour votre feedback suite à votre séjour à l'Hôtel Royal Mirage Agadir.Toute l'équipe est ravie de recevoir votre témoignage positif.Nous aurons tous le plaisir de vous revoir parmi nous pour un nouveau séjour plus agréable.Cordialement

2/10 Terrible

Enis

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
J’ai séjourné 10 jours dans cette hôtel. Le personnel est formidable mais l’hébergement reste adéquate petit-déjeuner affreux. Pas de choix au petit déjeuner. J’ai connu mieux dans d’autres hôtels. L’hôtel ne vaut pas ces 4 étoiles
Stayed 10 nights in Jun 2023
Response from LOUBNA on 28 Jun 2023
Cher Mr ENIS , Nous tenons à vous remercier d’avoir choisi l'Hôtel Royal Mirage Agadir .Nous sommes ravis de recevoir votre commentaire positif concernant le professionnalisme de notre personnel.Toutefois, nous sommes navrés de lire que le buffet petit déjeuner n'était pas à la hauteur de vos attentes, et nous vous prions d’accepter nos sincères excuses. De nouveau, tous les employés espèrent regagner votre confiance lors d’un prochain séjour avec votre charmante famille.Les hôtels Royal Mirage sont désireux de vous offrir la meilleure qualité de service pour vos séjours, par conséquent, votre avis est très précieux. Bien cordialement.

8/10 Good

michelle

Stayed 1 night in May 2023
Response from LOUBNA on 31 May 2023
Bonjour chère cliente, Nous tenons à vous remercier pour ce témoignage suite à votre séjour à l'HÔTEL ROYAL MIRAGE AGADIR . En effet, nous sommes très heureux de lire votre note,et cela prouve que vous avez passé de bonne vacance parmi nous et que vous avez apprécié , le service , l’emplacement de l'Hôtel , propreté et confort .. Tous les employés étaient ravis de répondre à vos besoins et attentes. Espérant vous accueillir très prochainement à l'HÔTEL ROYAL MIRAGE AGADIRCORDIALEMENT

4/10 Poor

Aymen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Je ne conseil a personne cet hôtel, très vieux tout ce cassé tout est rouiller les fenêtre ne ce ferme pas donc les bruit d’extérieur insupportable boîte de nuit juste en face impossible de dormir les porte sont fine comme une feuille on entend tout les voisins 4 étoiles du bled ça ne les mérite pas du tout. Pas d’eau chaude et le jet très lent. Petit déjeuner très pauvre juste une omelette et croissants mais pour bon pour le prix pas mal. Les sous draps ne sont pas changé nous avons vu du pipi séché. Superbe piscine mais pas chauffer donc nous n’avons pas pu nous baigner avec nos 2 bébés. Le personel très gentil et serviable là au moindre soucis. Et l’emplacement est idéal en face de la plage et des restaurants
Stayed 1 night in Apr 2023
Response from LOUBNA on 31 May 2023
Cher Mr AYMEN , Nous tenons à vous remercier d’avoir choisi l'Hôtel Royal Mirage Agadir.Toutefois, nous sommes navrés de lire que notre prestation n'était pas à la hauteur de vos attentes, et nous vous prions d’accepter nos sincères excuses. Soyez assurés que des mesures nécessaires sont mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour votre commentaire et espérons regagner votre confiance lors d’un prochain séjour. Les hôtels Royal Mirage sont désireux de vous offrir la meilleure qualité de service pour vos séjours, par conséquent, votre avis est très précieux. Bien cordialement.

4/10 Poor

Kaltoum

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

4/10 Poor

Vladimir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Это просто ужас....
Неприятности у нас начались сразу по приезду в отель: 1. С нас взяли значительно больше денег чем указано в подтверждении брони. С учетом туристического сбора который не включен в стоимость бронирования цена была выше. Не смотря на предявление распечатанного подтверждения с сайта Hotel. com. Цена обыекта размещения была указана в евро нам сделали пересчет на местные деньги. 2. Номер к 19.00 был не готов. Его только начали убирать прямо при нас. Хотя он должен был готов к 14.00. 3. Мебель и сантехника в номере вся очень старая за исключением матраса на кровати. 4. Сейф в номере ремонтировали целый вечер. 5. Холодильк течет и почти не работает. 6. Очень плохая шумоизоляция в номере. 7. Полотенце в номере все серые и рваные. 8. В номере отсутствует кондиционер, вентилятор. Духотень ужастная. 9. Нет чайных принадлежностей. 10. Персонал на рецепшене очень не внимательный и безолаберно относится к гостям отеля. Из положительных моментов могу отметить хорошее расположение отеля, анимация и чистота бассеина. Приятно удивил ночьной администратор при выезде из отеля. Он был очень вежлив и бысто нас выселил. Так же любезно предложил ранний завтрак . В заключении отмечу, что отелю напливать на цену указанную на сайте Hotel.com. Я не могу рекомендовать этот отель для посещения.
Stayed 6 nights in Sep 2019

6/10 Okay

Mohamed

Liked: Staff & service
Stayed 1 night in May 2019

6/10 Okay

Susanna

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Sonia on 19 Feb 2019
Dear guest, Thank you very much for such a wonderful feedback further to your stay at the Royal Mirage Agadir. We look forward to welcoming you for the next stay Best Regards

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Entertainment group was nice. But toilets outdated , lobby should be warm in winter time . no wifi in rooms
Stayed 7 nights in Dec 2018
Response from SONIA on 4 Feb 2019
Dear Guest, Thank you for choosing the Royal Mirage Agadir following your recent stay. We are deeply sorry to read you did not appreciate our Service, Your comment have been share with our team, we thank you very much for bringing your valuable feedback. We hope to have the pleasure of welcoming you again the near future. Sincerely

4/10 Poor

K

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loistava sijainti ja upea animaatiotiimi.Huoneet ja kylppärit ihan perustasoa.Palvelu surkea.Perivät matkailuveron jo check-in vaiheessa ja antoivat meille avaimen huoneeseen joka oli jo varattu.Ainoastaan yksi ravintola ja sekin buffet.Altaita ei voinut käyttää koska vesi jääkylmää.Kuntosali ihan perus ja hammam huone tosi pieni.Ei kannata luottaa sivuston kuviin ja upeisiin teksteihin.Wifi toimi vain aulassa ja sekin jäätävän kylmä aamuin illoin.Aamiainen ihan perus ja sama valikoima päivästä toiseen.En mene toiste!!
Stayed 7 nights in Dec 2018
Response from SONIA on 4 Feb 2019
Dear Guest, Thank you for taking time to let us know about your experience at the Royal Mirag Agadir, We are sorry that your experience did not meet your expectations ; please allow us to express our sincerest apologies. At the Royal Mirage, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate for sharing your concerns, and we hope you will give us the opportunity to better serve you in the near future. Sincerely

4/10 Poor

Verified traveller

Liked: Staff & service
Bilderna var en falsk marknadsföring
Royal Mirage levde inte upp till våra förväntningar. Utifrån bilderna som vi förevisats i samband med bokningen väntade vi oss ett hotell med bl.a. gym, spa-anläggning och fritt WIFI. Gymmet var bristfälligt. Alla som gick in möttes av en chock (sannolikt pga bilderna), SPA-anläggningen var ett ruckel och WI-Fi kunde man bara få tillgång till i Lobbyn. På hotellrummet fanns inget strykjärn, minibaren var tom, inget vatten eller frukt erbjöds i samband med ankomst.
Stayed 7 nights in Dec 2018
Response from Sonia on 12 Jan 2019
Royal Mirage levde inte upp till våra förväntningar. Utifrån bilderna som vi förevisats i samband med bokningen väntade vi oss ett hotell med bl.a. gym, spa-anläggning och fritt WIFI. Gymmet var bristfälligt. Alla som gick in möttes av en chock (sannolikt pga bilderna), SPA-anläggningen var ett ruckel och WI-Fi kunde man bara få tillgång till i Lobbyn. På hotellrummet fanns inget strykjärn, minibaren var tom, inget vatten eller frukt erbjöds i samband med ankomst.