Ratings based on 219 Verified Reviews

3.8 out of 5
74% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Lovely enjoyable break

Posted 28-May-2017
The staff in all areas were lovely and friendly. Concierge were always helpful to ensure we enjoyed our stay all through the time. The Jumbo entertainment team were always enthusiastic and kept my 2 year old always entertained. The evening shows were great and the poolside was fun also. Highly recommended for families.
3 out of 5
Recommended
for Everyone
by A verified traveller from B

Hotel Facilities

Posted 07-May-2017
Good hotel but no irons in the room which you need to pay for per item of clothing for pressing which I think is a bit of a rip off...
Comment from Hotel Management
08-May-2017 by Directeur Général , Hotel Management
Dear Madam Nargis, First of all we would like to thank you for choosing our hotel for your stay in Agadir. Please be informed that is well mentioned in our brochure and website that our rooms are not equipped by irons, also we do have a laundry service available every day from 09.00am till 05.00pm at reasonable prices. We hope to welcome you again among us in order to offer you our best services. Cordially, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
2 out of 5
by A verified traveller from London

Not great

Posted 05-May-2017
A.C. was not working. Lights didn't work when we walked in we had to ask for it to be fixed. Fridge had funny smell. No kettle or welcome drink in room.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Nice hotel with a good location.

Posted 04-May-2017
Great family friendly hotel. Location is good, Food is good, nice facilities, rooms are clean and comfortable. They need more staff at the reception and few staff with attitude at the restaurant. Pool guy was really helpful and animation team was very friendly. Didn't like the fact that I had to pay for the room safe and pay bedroom tax.
Comment from Hotel Management
06-May-2017 by Directeur Général , Hotel Management
Dear Mr. Mohammed, We would like to thank you for taking the time to review our hotel. All our team was pleased to have you in Kenzi Europa. Glad to learn that you enjoyed the food, the room and our facilities. Regarding the safe, is well mentioned in our website that the safe is extra charged (25 MAD per day), also the payment of the tax is stated in the booking terms. Thank you again for sharing your comment with us and we would be pleased to see you next time in Kenzi Europa Hotel. Kindest Regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Mar-2017 on Hotels
5 out of 5
by Bibi

Location,location!

Posted 26-Feb-2017 on Hotels
Location of hotel is great. Walking distance to esplanade, with many choices of restaurants. Stayed on first floor, near the lift which was noisy. Clean, beautiful hotel. Great for families with kids because their pool area is amazing.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to beach

Posted 27-Jan-2017
We would have liked double bed instead of twin beds. Otherwise everything was good
Comment from Hotel Management
30-Jan-2017 by Directeur Général , Hotel Management
Dear Guest, Thank you for choosing Kenzi Europa Hotel. Our team is glad to know that you enjoyed your stay with us. Regarding your remark about the bed we inform you that we do have rooms with double bed and twin bed. Moreover, wish to collect your remark during your stay in order to a room with double bed. Thank you once more for sharing your comment with us and we look forward in welcoming you again in the future. Kind Regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
3 out of 5
by A verified traveller from east side

breakfast lowers the score

Posted 20-Nov-2016 on Hotels
hotel close to beach by walk, apparently they only have twin beds that they can join together. Breakfast is quite disappointing, no fruits, only cold cut is awfull balloney, so much so that the plates would remain full, whereas most other options in buffet would tend to be empty, as staff wasn t quick enough to restock. pool area looks good if you plan to use it, but it seems that you need to rent the towels, as i saw a guest ask for 2 towels, pay 20 euros and receive 2 coupons in exchange. the room we had was spacious.
5 out of 5
Recommended
for Everyone
by A verified traveller from SA

Our stay for 2 weeks were brilliant

Posted 12-Nov-2016
Pros: The service for this hotel was excellent no complains at all
Cons: We was happy with everything, we needed the heating on for few days as we were feeling cold at night but there were no heating so i got double duvet covers and was happy with that
Location: Restaurants were close by and also other shopping stores were near too
2 out of 5
by A verified traveller from B

Nice hotel and location was quite good

Posted 09-Nov-2016
Theres a lack of communication. they dont explain things and staff at the restraunt are quite unfriendly.we done half board so we had to pay for our drinks. and when we bought in our own bottles of water they rejected it and said it was not allowed which was unfair as 2 days they allowed it and then 3rd day they said no. They dont explain all the extra charges that u may encounter in the hotel etc. staff need to je more friendly and helpful. receptionists all med to have a smile and actually know their jobs properly and need better customer service.