Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
74% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from SA

Our stay for 2 weeks were brilliant

Posted 12-Nov-2016
Pros: The service for this hotel was excellent no complains at all
Cons: We was happy with everything, we needed the heating on for few days as we were feeling cold at night but there were no heating so i got double duvet covers and was happy with that
Location: Restaurants were close by and also other shopping stores were near too
2out of 5
by A verified traveller from B

Nice hotel and location was quite good

Posted 09-Nov-2016
Theres a lack of communication. they dont explain things and staff at the restraunt are quite unfriendly.we done half board so we had to pay for our drinks. and when we bought in our own bottles of water they rejected it and said it was not allowed which was unfair as 2 days they allowed it and then 3rd day they said no. They dont explain all the extra charges that u may encounter in the hotel etc. staff need to je more friendly and helpful. receptionists all med to have a smile and actually know their jobs properly and need better customer service.
2out of 5
by A verified traveller from Venezia

Un 4 stelle solo sulla carta

Posted 02-Nov-2016
Pros: La posizione, l'animazione diurna e serale, le piscine e il parco.
Cons: Bisogna migliorare il personale nel modo di rapportarsi all'ospite: siamo rimasti 2 settimane e mai una volta all'entrata dell'hotel un saluto degli addetti alla sicurezza dallo sguardo assente o sempre intenti a parlare tra di loro, mai un saluto da parte del pool boy che fa finta di non vedere per non dover sistemare l'ombrellone, sempre attaccato al telefonino, mai un saluto da parte dell' addetta della misera palestra dove non è disponibile né un asciugamano né un dispenser per un bicchiere d'acqua. Il personale della recepiton nel complesso passabile, a parte l'ottimo Sig. Faisal che ha fatto l possible per soddisfare una nostra richiesta indicata in fase di prenotazione e che non era stata nemmeno presa in considerazione.
Location: Ottima posizione dell' hotel e vicina a molte attrazioni.
3out of 5
by A verified traveller from Paris

Hotel à proximité de la côte et de tourestaurants

Posted 20-Sep-2016
Arrivé tard avec un enfant, bon ne prise en charge Accueil agréable et personnel serviable et réactif La musique est trop forte à la piscine Hôtel à taille humaine Le buffet du petit déjeuner pas terrible mais l'accueil chaleureux du personnel vous le fait oublier. Aurait besoin d'un petit coup de peinture .
Comment from Hotel Management
24-Sep-2016 by Directeur Général , Hotel Management
Cher Monsieur Sami, Nous tenons tout d’abord à vous remercier de votre choix du Kenzi Europa pour votre séjour à Agadir. Nous sommes ravis que vous ayez apprécié la sympathie et le professionnalisme de notre équipe. Soyez assuré cependant que nous avons lu avec le plus grand sérieux votre remarque concernant notre petit-déjeuner. Nous aurons tout le plaisir de vous recevoir de nouveau. Cordialement M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
5out of 5
by A verified traveller from New York

Very nice hotel!!

Posted 19-Sep-2016
I want to say a thank you to all the staff. And a special thanks to Sanaa she was very helpful and very professional. And I will return for sure to this hotel when I gonna plan to visit Agadir. Great job to all the staff and thank you for making my stay in your property very enjoyable. ;)
Comment from Hotel Management
20-Sep-2016 by Directeur Général, Hotel Management
Dear Mr. Hicham, Thank you so much for taking the time to share your kind words about your stay. We are so glad to hear that you enjoyed your time with us and you liked our facilities and the friendly service provided by the staff. We are looking forward to welcome you again with us. Best regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
4out of 5
by A verified traveller from london

Posted 16-Sep-2016
The receptionist are rude never gave us a flyer as everyone was given to know what to do around the hotel. The entertainers were the best people and they are Kalid, Kali and Anwour. They make you feel welcomed but the rest of the people are the worse. They wouldnt help you, they are hungry for money and the put us in a room that had 2 beds pushed together for me and my partner. Then gave us a wrong room which was another familys room with their things there like their luggages. I could of stolen their things. The food is rubish its basic food not cultural. I would only come bk the visit Kalid the entertainer.
Comment from Hotel Management
20-Sep-2016 by Directeur Général , Hotel Management
Dear Guest, First of all, we would like to thank you for choosing our hotel for your stay in Agadir. Concerning your remarks about the customer service, we assure you that all our guests appreciate our team and its quality of service. Moreover, we wish to collect your remark during your stay to investigate it in order to determine the origin of the defect on our side. Thank you once again for choosing Kenzi Europa and we are looking forward to welcome you again with us. Sincerely, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
3out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Aug-2016 on Hotels
5out of 5
by Mr Hassan from Leicester

A Memorable stay at Kenzi

Posted 06-Aug-2016 on Hotels
Had a truly wonderful time at the kenzi, all the staff were excellent, a special mention for Khalid on the entertainment team who was great and also the cleaner on floor 7, we opted to go full board which was a wise choice as the food was excellent and varied everyday. Highly recommended especially for families with children.
4out of 5
by A verified traveller

excellent hôtel situé près de la plage

Posted 23-May-2016
dommage que wattsap et viber ne marche que par sms
3out of 5
by Sandrine

This traveller left a rating score only Posted 19-May-2016 on Hotels