Ratings based on 193 Verified Reviews

3.8 out of 5
74% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from Amsterdam

Geen aangenaam bijna leeg hotel

Posted 02-Jan-2017
Bijna leeg toch niet mij wensen vervullen hoewel er wel de mogelijkheden daartoe waren. Heel jammer allemaal.
Comment from Hotel Management
03-Jan-2017 by Directeur Général , Hotel Management
Dear Mr. Henk, First of all, we would like to thank you for choosing our hotel and we were glad to have you with us. Taking into account your rating, we gather that your stay was not up to your expectations. We wish to collect your remarks during your stay to allow us to remedy any defect on our part. We will be thrilled to have you back among us one more time in order to offer you our best service. Sincerely, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
3out of 5
Recommended
for Everyone
by A verified traveller from lyon

Moyen

Posted 30-Dec-2016
Bonjour Hôtel pas mal mais ne vaut pas les 4 étoiles. La personne qui sert le thé je lui met un zéro sur 20. Pas du tout agréable aucun sourire, on a l'impression qu'on le dérange. Sinon le personnel est sympathique mais un peu froid.
5out of 5
Recommended
for Everyone
by A verified traveller from SA

Our stay for 2 weeks were brilliant

Posted 12-Nov-2016
Pros: The service for this hotel was excellent no complains at all
Cons: We was happy with everything, we needed the heating on for few days as we were feeling cold at night but there were no heating so i got double duvet covers and was happy with that
Location: Restaurants were close by and also other shopping stores were near too
2out of 5
by A verified traveller from B

Nice hotel and location was quite good

Posted 09-Nov-2016
Theres a lack of communication. they dont explain things and staff at the restraunt are quite unfriendly.we done half board so we had to pay for our drinks. and when we bought in our own bottles of water they rejected it and said it was not allowed which was unfair as 2 days they allowed it and then 3rd day they said no. They dont explain all the extra charges that u may encounter in the hotel etc. staff need to je more friendly and helpful. receptionists all med to have a smile and actually know their jobs properly and need better customer service.
2out of 5
by A verified traveller from Venezia

Un 4 stelle solo sulla carta

Posted 02-Nov-2016
Pros: La posizione, l'animazione diurna e serale, le piscine e il parco.
Cons: Bisogna migliorare il personale nel modo di rapportarsi all'ospite: siamo rimasti 2 settimane e mai una volta all'entrata dell'hotel un saluto degli addetti alla sicurezza dallo sguardo assente o sempre intenti a parlare tra di loro, mai un saluto da parte del pool boy che fa finta di non vedere per non dover sistemare l'ombrellone, sempre attaccato al telefonino, mai un saluto da parte dell' addetta della misera palestra dove non è disponibile né un asciugamano né un dispenser per un bicchiere d'acqua. Il personale della recepiton nel complesso passabile, a parte l'ottimo Sig. Faisal che ha fatto l possible per soddisfare una nostra richiesta indicata in fase di prenotazione e che non era stata nemmeno presa in considerazione.
Location: Ottima posizione dell' hotel e vicina a molte attrazioni.
5out of 5
by A verified traveller

Esperienza fantastica

Posted 14-Oct-2016 on Hotels
Splendido soggiorno in un hotel dotato di tutti i confort. Colazione semplicemente meravigliosa, stanze completamente rinnovate e ottimo rapporto qualità prezzo.
Comment from Hotel Management
18-Oct-2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for choosing to stay at the Kenzi Europa and for taking the time to review your recent stay. We are glad that you had a good stay with us and we appreciated your valued feedback. It is wonderful to learn that you particularly enjoyed the room, food and the facilities. Thank you once more for sharing your comment with us and we look forward in welcoming you again in the future. Kindest Regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
5out of 5
by A verified traveller

This traveller left a rating score only Posted 24-Sep-2016 on Hotels
3out of 5
Recommended
for Everyone
by A verified traveller from Paris

Hotel à proximité de la côte et de tourestaurants

Posted 20-Sep-2016
Arrivé tard avec un enfant, bon ne prise en charge Accueil agréable et personnel serviable et réactif La musique est trop forte à la piscine Hôtel à taille humaine Le buffet du petit déjeuner pas terrible mais l'accueil chaleureux du personnel vous le fait oublier. Aurait besoin d'un petit coup de peinture .
Comment from Hotel Management
24-Sep-2016 by Directeur Général , Hotel Management
Cher Monsieur Sami, Nous tenons tout d’abord à vous remercier de votre choix du Kenzi Europa pour votre séjour à Agadir. Nous sommes ravis que vous ayez apprécié la sympathie et le professionnalisme de notre équipe. Soyez assuré cependant que nous avons lu avec le plus grand sérieux votre remarque concernant notre petit-déjeuner. Nous aurons tout le plaisir de vous recevoir de nouveau. Cordialement M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa
5out of 5
by A verified traveller

This traveller left a rating score only Posted 20-Sep-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from New York

Very nice hotel!!

Posted 19-Sep-2016
I want to say a thank you to all the staff. And a special thanks to Sanaa she was very helpful and very professional. And I will return for sure to this hotel when I gonna plan to visit Agadir. Great job to all the staff and thank you for making my stay in your property very enjoyable. ;)
Comment from Hotel Management
20-Sep-2016 by Directeur Général, Hotel Management
Dear Mr. Hicham, Thank you so much for taking the time to share your kind words about your stay. We are so glad to hear that you enjoyed your time with us and you liked our facilities and the friendly service provided by the staff. We are looking forward to welcome you again with us. Best regards, M.C MAHFOUD FILALI Directeur Général de l’Hôtel Kenzi Europa