The staff were not very friendly or helpful. We did not feel welcome. The GM of the hotel barely cracked a genuine smile at us. I always initiated the greetings. The service staff were obscenely flirtatious with select guests. The men would totally ignore me, or look busy the other way, to avoid me asking them for anything. On the other hand, they were way too friendly and helpful to my wife and other women.
The "mini-club" for kids is a great concept, and has the potential to be a successful service. Unfortunately, we did not have a good experience with them. The monitor of the mini-cub, Nina, didn't make an effort to bond with our 4-yr old son. She kept her distance from him, never really felt comfortable leaving him with her. One day we ran into her at the hotel's restaurant, my son recognized her and was looking at her, smiling, thinking she would say hi to him, but she didn't. She quickly waved hi to me, and turned away, never even smiling or waving at him. I was shocked. How could she not have that passion for the kids she is supposed to look after? At another resort we stayed previously, the kid's club had a monitor that was wonderful with all the kids! She would acknowledge and call on my son by name, be friendly with him, even outside the bounds of the kid's club. It was really unfortunate because the kid's club was one of the most important factors we considered for booking the resort. Needless to say, we won't be back.