2 outdoor pools
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Reviews of Golan Hotel Tiberias

Golan Hotel Tiberias
Achad ha'am str 61, Tiberias

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 87 reviews" "
Rating 8 - Good. 27 out of 87 reviews" "
Rating 6 - Okay. 24 out of 87 reviews" "
Rating 4 - Poor. 3 out of 87 reviews" "
Rating 2 - Terrible. 8 out of 87 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family
Liked: Amenities
Great stay. Everything was good, except parking was an issue.
Stayed 1 night in Aug 2023
Response from mim on 16 Aug 2023
Thank you so much for your review Hope to see you again The management

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are newly renovated and so we’re in very good condition. The pool is also well maintained. The hotel has a spa room and sauna room also in good condition. Unfortunately though, the fitness room was in poor condition. The hotel overall is in good condition. Whilst not in the city center, buses are available only 300m away. Overll, I would def stay here again.
Stayed 3 nights in Jul 2022

10/10 Excellent

Nery Rolando, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent, the hotel is clean, beautiful swimming pool and great view!
Stayed 2 nights in Jul 2022

2/10 Terrible

Ella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Yossi

Liked: Cleanliness, staff & service, property conditions & facilities
Had a very nice stay...the area of the hotel was upscale and quiet...the staff were very nice and willing to help in any way.
Stayed 3 nights in Jul 2022
Response from mirjam on 19 Jul 2022
Dear Yossi Thank you so much for your nice review about our hotel hope to see you soon again Mirjam

2/10 Terrible

rami

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
לא ממליץ, המלון לא ברמה בכלל
Stayed 3 nights in Aug 2021

10/10 Excellent

RONEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from mirjam on 29 Aug 2021
תודה רונן

10/10 Excellent

Halit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from mirjam on 29 Aug 2021
תודה תודה החדרים החדשים הם מוכנים מוזמנת לבוא

2/10 Terrible

moshe

Disliked: Staff & service, property conditions & facilities, room comfort
We got a room with a leaking air con, the carpet was soaked with water and bad smell... The man in charge tried to repair for an hour, and finally offered some discount but no other room.. We left the place after wasting couple hours....
Stayed 2 nights in Jun 2021
Response from mirjam on 21 Jul 2021
Dear Moshe We are so sorry for all the inconvience of your stay. we would like to compensate you with a 20% discount and a upgrading room . to show you that only ones you got a room like this Mirjam

8/10 Good

Smadar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from mirjam on 5 Apr 2020
Thank you so much for your review Hope to see you again in good health main while stay safe Mirjam

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020
Response from Mirjam on 5 Apr 2020
Thank you so much for your review Hope to see you again in good health Thanks Mirjam

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Basic services - no poll etc as winter, no meal services other than breakfast so resulting in a taxi or drive 'down' into the town. Room & bathroom very dated, yes that means, seriously due an overhaul.
Stayed 3 nights in Jan 2020
Response from Mirjam on 5 Apr 2020
Thank you so much for your response. hope to see you again Mirjam

6/10 Okay

DANIEL

Disliked: Property conditions & facilities
Rooms are in bad need of an update, but there are some positive attributes. Very nice pool which we could not use as was off season. Believe all rooms have lakeside view and nice balcony. Breakfast was acceptable as well as dinner, but roof needs replacement as buckets in place in middle of room to catch rain water. Bed was fairly comfortable, but carpet and bathroom were mid 1990’s vintage forest green. Parking seem limited but was acceptable, and WiFi was ok. Staff not very friendly, so don’t expect a warm greeting.
Stayed 2 nights in Jan 2020
Response from mirjam on 5 Apr 2020
Thank you so much for your response. hope to see you again Mirjam

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and very good breakfast
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A nice hotel that needs refurbishing
Very good breakfast and a nice and clean pool. The Jacuzzi is small, unclean and needs refurbishing. The Sauna is heated at demand, and it wasn't hot even after half an hour.
Stayed 1 night in Aug 2019
Response from mirjam on 5 Apr 2020
Thank you so much for your response. we have passed on your points - thank you for telling us this will help us to improve hope to see you again Mirjam

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from mirjam on 5 Apr 2020
Thank you so much for your response. sorry for the late reply hope to see you again Mirjam

8/10 Good

eli

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from mirjam on 5 Apr 2020
Thank you so much for your response. hope to see you again Mirjam

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Mirjam on 5 Apr 2020
Thanks for your review Hope to see you again Mirjam

10/10 Excellent

TIAH YEOW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stay with a good view of the lake
The location is away from the city centre and the place is quiet and peaceful. Good view of the lake and breakfast was good - cold & hot meals. Don't expect much service but staff is friendly and helpful. I guess it's because they only have 3 to 4 staff to serve the whole dining room. Check in & out was smooth and no problem with parking unless you come back late at night and the tour buses would block the hotel parking lots. Aircon, heater and shower work well. Room size is reasonable to allow us to leave our luggage open during our stay. All the holy sites around the lake area is within 30 minutes driving range. I would stay here again if I should visit Tiberias.
Stayed 3 nights in Mar 2019
Response from Mirjam on 5 Apr 2020
Thank you so much for your response. sorry for the late reply hope to see you again Mirjam

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful reception, good breakfast, nice facility
Stayed 2 nights in Dec 2018
Response from golanhotel on 8 Jan 2019
Thank you for being with us. Hope to see you again.

6/10 Okay

Esther

Just ok
The Golan Hotel is ok. The staff were efficient but not friendly, the food was mediocre...not great, the rooms were just alright but we did not feel the comfort we expected for the price we paid. That being said, it was fairly clean and the location was great. The view from the pool is also spectacular!
Stayed 2 nights in Aug 2018
Response from mirjam on 22 Aug 2018
Dear Esther thank you for your response we will inform the staff to be more friendly, all other things we will take care and hope to see you again Mirjam

10/10 Excellent

David, Naples FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable accommodations
Stayed 1 night in Jul 2018
Response from Mirjam on 22 Aug 2018
Dear David Thank you so much for your reply . And we hope so see you again, also next time we will give you a 10% discount . valid till next year August 1st. MIrjam

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
Great staff - 3.5 rating
The hotel staff was great! If there was a rating for friendliness then the hotel would get a 5. However, my room was not very clean and that was disappointing. We stayed when the pool was not in service and that was one of the selling points for me when booking but that was my fault for assuming. I give a 3.5 out of 5.
Stayed 1 night in Mar 2018
Response from Mirjam on 11 Apr 2018
Dear Jason thank you so much for taking the time to give us your review . hopefully we will see you back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and panoramic view of the Sea of Galilee.
Stayed 1 night in Mar 2018
Response from mirjam on 3 Apr 2018
Thank you so much for your kind review we hope to see you again

8/10 Good

Karen, Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel with great view
The overall experience was good, the place was clean, the breakfast was good. The only down side was the room was so hot, when we turned the fan on it blew out hot air.
Stayed 1 night in Dec 2017
Response from mirjam on 26 Dec 2017
Dear Karen thank you so much for your feed back It is winter time but on your dates - it was unforseen hot. sorry hope to see you again Many thanks - Mirjam

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017
Dear Ariel Thank you for staying at the Golan hotel Hope to see you again Mirjam Reservations department

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel location is very good with the wonderful view of Galilee sea.
Stayed 1 night in Jun 2017

8/10 Good

Josh, Ames, IA

Liked: Staff & service
Decent plays to stay in Tiberias
The hotel is about a 20 minute walk from the downtown area; the drive is shorter, but a bit roundabout. The hotel facilities are relatively pleasant. The price of the room seemed high relative to the amenities. Staff were pleasant. Overall it is a decent place to stay, but without the distinction of special location or amenities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

n.a, israel

Disliked: Property conditions & facilities
Reasonable status
Good airconditiner, dirty floor outside the room and in the eating room, no instruction paper in the room.

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel room

10/10 Excellent

Kareem, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Pleasant, good view, good amnesties

8/10 Good

Deborah, Rancho Cucamonga, CA, USA

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Tiberias
The view was great!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
What to expect from this hotel
The main issue with Golan Hotel is the lack of Internet/wi-fi. These are stated as free, but are virtually impossible to use in normal hours - I did have some success at 4.30 am. We chose rooms with balconies on 3rd floor. These have not been renovated for some time, go for the rooms on 2nd floor, recently updated. Other issue; cleanliness round the pool. Most guests were Israeli or French, in big groups, with kids who dropped food and wrappers everywhere the adults did not clean up either, and many added to the mess with nut shells and cigarette stubs. Pointed this out to pool staff, no action taken for several hours. Very few staff spoke more than a few words of English. Hotel site indicated that the distance to the town centre was 0.7 miles. In practice, it is about 1.5 to 2 miles, depending on how the centre is defined. Downhill walk to town, steep uphil back to the hotel; bus or taxi recommended, as there is perpetual traffic on most routes and the taxis know how to avoid this.

8/10 Good

HaAry, Mass., USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical hotel, willing to learn !!!!!!!!!!!!!!!
Double booking problem solved without fuss. Parking is a problem, so I suggest always use taxis. Not walking distance from town center, unless you have time and are willing to walk uphill. No washcloths !

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Looked better on picture than actual
I would not stay at this hotel again. When I booked online it looked much better. The rooms have a smell of mold. Only one person at check in that is busy with phones and guest at the same time. Keeps on running to the back office while waiting. It felt as a bed and breakfast place more than a hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel
We paid for a room with a balcony, though the rooms with balconies don't look anything like the room in the photos. We had to settle for a bit cleaner, more up to date room with a partial view of the sea. The chair at the desk was dirty. If you're just looking for a place to sleep, this hotel is ok

4/10 Poor

zvi

Disliked: Property conditions & facilities, room comfort

6/10 Okay

tay, chicago

Liked: Cleanliness, staff & service, room comfort
Nice view of Sea of Galilee
Great views of the Sea of Galilee. Felt safe in the hotel. Not the best location for eating and to walk around. Nice staff okay free breakfast.

6/10 Okay

Maggie, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Beautiful Location
The hotel is fine. The staff are attentive. The hotel is beautifully located. We were there over Friday night when there was a large increase in guests from Israel (we were told by staff). We were harassed by some hotel guests who banged on our door in the middle of the night and made other noises. We reported it to the receptionist who was sympathetic and eventuality their security got the noise directed to us stopped. It was frightening. Because of this I did not feel safe and cannot recommend the hotel.

8/10 Good

Hazel, tToronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant experience in comfortable surroundings!
We checked in early and the hotel staff were most helpful and friendly! Inquiries about the tourist areas and bus services were answered cheerfully! We enjoyed the pool and spa Area and the breakfast buffet was plentiful! Altogether a great experience!

8/10 Good

meir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Esther S, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value.

6/10 Okay

jg

Liked: Staff & service

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Mediocre
We had to move room three times untill we found an acceptable room. Floors 7,8,9 are in much better condition. Food is good, pool is noisy with a loud speakers system. The view is great. They take groups so it depends which group is visiting at the time.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A bit disappointed
The facilities were good, the service was middling, and we don't understand the point of having a pool if it is only open three hours a day. Free Wi-Fi would be useful. The Wi-Fi that was provided we were unable to connect to. The hotel itself is attractive and the view over the Sea of Galilee is amazing.

8/10 Good

nadav, Israel

Liked: Cleanliness, staff & service, room comfort
nice hotel, some rooms are renovated and some not
We had a nice and renovated room on the 8th floor, we noticed that not all rooms were renovated, we concluded that floors 7,8,9 are renovated, 6 and below are not renovated .breakfast was OK, decent selection , nothing special. some public areas are renovated such as the pool and some are not such as the dining room . overall we enjoyed a nice relaxing vacation for two nights, just make sure you get a renovated room.

6/10 Okay

Halo, New Zealand

Liked: Cleanliness, room comfort
Nice enough, but not walking distance into town
Nice enough, I imagine it would seem more pleasant in the high season. Lovely views over the Kinneret. Staff were efficient and multilingual. Bear in mind, this hotel is not walking distance to the town, so you should factor in cab fares when choosing where to stay. I think maybe they should have a courtesy shuttle into town for visitors. Decor was lovely in my room.Also the dining room wasn't open and it was a taxi ride into town. No room service available when i stayed, so be mindful of this too.