Exterior

Reviews of Mercure City Nijmegen Centre Hotel

4 out of 5
Mercure City Nijmegen Centre Hotel
Stationsplein 29, Nijmegen

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 737 reviews" "
Rating 8 - Good. 339 out of 737 reviews" "
Rating 6 - Okay. 46 out of 737 reviews" "
Rating 4 - Poor. 17 out of 737 reviews" "
Rating 2 - Terrible. 6 out of 737 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location.
Stayed 6 nights in Feb 2024
Response from Natasja - Guest relations on 6 Mar 2024
Dear Raymond, Thank you very much for your excellent review!It's wonderful to read that our location was ideal for your needs. We hope that you had a comfortable stay with us and we hope to welcome you back soon.Kind regards,Natasja - Guest relations

10/10 Excellent

Archbald, Slough

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Just perfect we needed
Stayed 1 night in Feb 2024
Response from Natasja - Guest relations on 26 Feb 2024
Dear Archbald,Thank you so much for this excellent rating! We appreciate that you chose to stay with us and we are glad your experience was enjoyable.We hope to welcome you back soon.Kind regards,Natasja - Guest relations

10/10 Excellent

JULIANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was nice and professional Hotel was very clean and breakfast was excellent. Overall great experience
Stayed 2 nights in Oct 2023
Response from Team Mercure Nijmegen Centre on 27 Oct 2023
Dear Juliana,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you found our staff to be nice and professional. Our team takes great pride in providing exceptional service to our guests. It's also great to know that you appreciated the cleanliness of the hotel and enjoyed our excellent breakfast offerings.We look forward to welcoming you back in the future.Kind regards,Team Mercure Nijmegen Centre

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and services. Plentiful breakfast.
Stayed 2 nights in Sep 2023
Response from Natasja - Guest relations on 19 Sept 2023
Dear George,Thank you so much for your positive feedback following your stay.We are delighted that you had a pleasant experience during your stay with us and that our prime location met your needs so well.Our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable stay with us.We would be delighted to welcome you back on another occasion. Kind regards,Natasja - Guest relations

10/10 Excellent

Samah

Stayed 1 night in Sep 2023
Response from Natasja - Guest relations on 19 Sept 2023
Dear Samah,Thank you for this excellent rating!We are pleased that we were able to meet your expectations.We all look forward to seeing you again in the future. Kind regards,Natasja - Guest relations

10/10 Excellent

Grigore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Natasja - Guest relations on 13 Sept 2023
Dear Grigore,Thank you for such a positive review of your stay with us.We look forward to a return visit from you in the future.Kind regards,Natasja - Guest relations

10/10 Excellent

Earl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for our purposes
Stayed 1 night in Jun 2023
Response from Team Mercure Nijmegen Centre on 27 Jun 2023
Dear Guest,Thank you for this positive review.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back in the future.Kind regards,Team Mercure Nijmegen Centre

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for one night. Nice clean hotel next to train station.
Stayed 1 night in May 2023
Response from Natasja Fourfourianaki - Guest relations on 8 Jun 2023
Dear Maureen,Thank you for positively reviewing your stay.It is rewarding to hear you had a pleasant experience with us and that you appreciated the high standards we work hard to uphold. Thank you for highlighting our location, we're glad you found it to be convenient.Wishing you all the best and looking forward to your next visit.Kind regards,Natasja Fourfourianaki - Guest relations

10/10 Excellent

liosha, Fort Erie

Stayed 5 nights in May 2023
Response from Natasja Fourfourianaki - Guest relations on 16 Jun 2023
Dear Liosha,Thank you for your valuable rating.We are pleased that we were able to meet your expectations.We look forward to welcoming you again. Kind regards,Natasja Fourfourianaki - Guest relations

10/10 Excellent

Mihaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2023
Response from Natasja Fourfourianaki - Guest relations on 26 Apr 2023
Good morning,Thank you very much for this very positive rating! We hope to welcome you again soon!

8/10 Good

Konstantinos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Natasja-Guest relations on 21 Mar 2023
Thank you for this content rating, Konstantinos. Ανυπομονούμε να σας ξαναδούμε σύντομα!

8/10 Good

Danijela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Ivonne den Hartog-Management Assistant on 15 Dec 2022
Thank you for this great rating, Danijela!

10/10 Excellent

Vijay

Stayed 2 nights in Oct 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great hotel. Very close to station. very modern and quiet
Stayed 1 night in Oct 2022
Response from Ivonne den Hartog-Management Assistant on 15 Dec 2022
Thank you for this 5 out of 5 and kind words, John. It makes us happy to read you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard
Very close to the station. A bit dated and room not very large. Was clean, shower was good and room quiet. It was a good, average hotel, suitable for our overnight but not exceptional. Check in guy was very nice, competent and friendly. Breakfast included had a good selection, my vegan friend would have liked some more options though.
Stayed 1 night in Oct 2022
Response from Ivonne den Hartog-Management Assistant on 15 Dec 2022
Thank you for your honest review, we look forward to welcome you again!

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ivonne den Hartog-Management Assistant on 15 Dec 2022
Wow, Gordon. You really made our day with this, thank you. We look forward to welcome you soon again.

8/10 Good

YUICHI

Stayed 1 night in Aug 2022
Response from Ivonne-management assistant on 29 Dec 2022
Thank you for your positive rating, Yuichi. This makes us happy!

10/10 Excellent

martin

Stayed 1 night in Aug 2022
Response from Ivonne-management assistant on 29 Dec 2022
Wow, 5 out of 5... Thank you so much, Martin!

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as next to train station. Obviously you could hear the trains but it wasn’t too bad. Very clean and modern
Stayed 1 night in Jul 2022
Response from Ivonne den Hartog-Management Assistant on 19 Aug 2022
Thank you, Marcelo. It is good to read you enjoyed your stay with us. In general, guests are not bothered by noises of the trains. Though for light sleepers: Please let us know you would like an extra quiet room, we will be happy to take this into account!

8/10 Good

Jorge, Chula Vista

Stayed 3 nights in Jul 2022
Response from Ivonne-management assistant on 29 Dec 2022
Thank you kindly for your positive rating, Jorge!

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a weekend with good links to the surrounding area.
Stayed 3 nights in May 2022
Response from Ivonne den Hartog-Management Assistant on 26 Aug 2022
Thank you very much for this positive review, Timothy!

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2022
Response from Ivonne den Hartog-Management Assistant on 26 Aug 2022
Thank you so much for this perfect rating!

10/10 Excellent

Marcos

Stayed 4 nights in Sep 2021
Response from Ivonne den Hartog-Management Assistant on 26 Aug 2022
Thank you!

10/10 Excellent

Matthew

Stayed 1 night in Apr 2022
Response from Ivonne-Management Assistant on 28 Apr 2022
Thank you for this 100% guest satisfaction, Matthew. You make us very happy with this. We hope to welcome you again!

8/10 Good

Reil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2022
Response from Ivonne-Management Assistant on 28 Apr 2022
Beautiful picture, Reil! Today it would have been even more beautiful, with a full sun and blue sky.

10/10 Excellent

Sian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Ivonne-Management Assistant on 8 Mar 2022
Sian, you've made our day with this full 10! :-D Thank you very much!

8/10 Good

Francis, Redditch

Business traveller
Liked: Cleanliness, staff & service, amenities
location
Stayed 2 nights in Feb 2022
Response from Ivonne-Management Assistant on 8 Mar 2022
Thank you for this positive rating, Francis!

6/10 Okay

Navpreet

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2021

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Ivonne den Hartog-Management Assistant on 18 Nov 2021
Thank you for this great rating, Mark! You really make us very happy with it. We hope to welcome you another time!

2/10 Terrible

Jorge

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff very very rude
Stayed 1 night in Sep 2021
Response from Ivonne den Hartog-Management Assistant on 12 Sept 2021
You had a problem in your room, which you reported. The night porter immediately offered you another room. However you refused this and subsequently demanded compensation upon departure. Because we immediately offered you a solution, we have not granted you this refund. You could have had a perfect other room. Our employees have not been rude at any moment, but they have offered a solution, which you did not want.

8/10 Good

Ronen

Stayed 2 nights in Nov 2020

10/10 Excellent

sophie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Excellent accommodation and location
Stayed 2 nights in Jan 2020
Response from Ivonne den Hartog-Management Assistant on 4 Feb 2020
Wow, Sophie, you make our day with these kind words. Thank you!

10/10 Excellent

Steve, Southampton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, smooth, quick and friendly check-in and comfortable rooms. Couldn’t fault it.
Stayed 1 night in Jan 2020
Response from Ivonne den Hartog-Management Assistant on 31 Jan 2020
Thank you very much for your this amazing assessment, Steve. We are very happy with achieving 100% guest satisfaction. We continue to do our best to offer this good service. We look forward to welcome you again!

8/10 Good

HCP

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and helpful staff, good amenities means convenient for e.g., dining and buying groceries and etc. But I felt the room and bathroom is a bit too small. The single bed is also quite narrow. I booked I believed a queen or king bed but was given a twin single beds instead.
Stayed 6 nights in Jan 2020
Response from Ivonne den Hartog-Management Assistant on 29 Jan 2020
Thank you for your honest words. Your feedback is very important to us! Only then can we ensure high quality. We strive every day, with the dedication and passion of our employees, to satisfy our guests. We are sorry you could not allocate you in the room you desired. The type of room is, excluding the Privilege rooms, a preference and we always do our utmost to offer our guests the preferred room type. But sometimes it is really not possible.

10/10 Excellent

Elena Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 4 nights in Jan 2020
Response from Ivonne den Hartog-Management Assistant on 29 Jan 2020
Thank you for this full 10, Elena Claudia. This makes our day!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Ivonne den Hartog-Management Assistant on 29 Jan 2020
Thank you for your rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast room is a bit puzzling for people who are not Dutch.
Stayed 1 night in Oct 2019
Response from Ivonne den Hartog - Management Assistant on 29 Jan 2020
Thank you for your content rating and tip for improvement!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ivonne den Hartog-Management Assistant on 31 Jan 2020
Thank you for your positive rating!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a little too small. The toilet is even smaller than I expect.
Stayed 1 night in Oct 2019

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Everything was fine but room was small.
Stayed 3 nights in Aug 2019

10/10 Excellent

ALBERT FRITZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip with life
A great place to stay
Stayed 9 nights in Sep 2019

8/10 Good

Henriette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Clean and lovely hotel with friendly staff. Comfortable rooms at a fair price
Stayed 2 nights in Aug 2019

10/10 Excellent

Christian

Stayed 2 nights in Aug 2019

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally stay at Marriott properties but chose the Mercure due to proximity of the Nijmegen train station. The room was a good value but the staff was incredibly warm and very service oriented from all aspects including check in, restaurant and guest services. I would highly recommend this property for anyone staying in the area.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Had a lovely stay at this hotel....very convenient just by the train station...very friendly staff at reception and restaurant. I booked a single room and loved the way it was designed. Very nice breakfast buffet too.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm a big fan of the Ibis/Accor chain and this was a good example - pleasant modern style, unfussy but clean and light. Near the station, good wifi, breakfast OK but nothing special.
Stayed 3 nights in Jul 2019

10/10 Excellent

EllenShih

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to train station, very close to center, the location is perfect. The hotel is very clean, staffs are very kind and friendly. I especially like the idea that you can get 5 euro coupon to use in lounge back if you don't need them to clean your room. I didn't use those coupons, but I think it's a very good idea for both the environment and clients.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Train, concert hall, old town, shopping.
Stayed 1 night in Jun 2019

10/10 Excellent

Christel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't fault our stay, staff very good. Great location. We had a slight issue with additional charges which was resolved quickly.
Stayed 3 nights in May 2019
Response from Ivonne den Hartog - Management Assistant on 22 May 2019
Thank you very much for your positive review, Christel! It makes us happy you had a good stay.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Ivonne den Hartog - Management Assistant on 22 May 2019
Thak you for your positive rating, Jonathan. Glad to see you were content with your stay!