- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy building work. Management not bothered
The staff, food, the hotel were all good, so don't be put off coming, as long as there's no building work taking place. If there is, do not expect any sympathy from the management as they don't want to know, in fact it seems they don't even acknowledge that it's happening. We had paid privilege but unfortunately the building work was directly over the privilege area. Our stay was marred by noisy drilling, banging and breaking of tiles, etc., for 6 days out of 7. I had a meeting with the manager & said I fully understood that with it being a year round hotel, work needed to be done and the suite we had was testament to that (our bathroom was old and worn out), but had I been made aware of the building work, I would have switched weeks, having been at another establishment in Tenerife the previous week. I asked how long the work would be going on for and the manager said I have her assurance that it would be finished by midday and that Monday it would be painting only, so there would be no more noise. Sunday was a peaceful quiet day and we realised how good the holiday could've been. Monday morning, 9.30 am the drilling, banging, smashing of tiles started all over again and continued until late afternoon. Checked out the following day and met with the hotel manager before leaving. I was very disappointed with the attitude and needless to say we wont be back.