Staff and location could not be better, but...
The staff and the location could not be better, but it was impossible to avoid the cigarette smoke coming into our room from other rooms, the balcony and the hallway. The room was warm and the a/c does not work during the winter months, so we liked having the balcony door open for fresh air and to cool the room. Everyday and night, several times, we had to quickly close the balcony door when we would first smell cigarette smoke coming into our room. Sometimes we could not move fast enough and it was too late. Depending on the air current and from where someone was smoking, our room would fill up with the smell of cigarette smoke. We would then have to spend our time airing the room out when the smoker / smokers finished by opening the room door for 10 to 15 minutes. Very unfair.
If you are planning a trip here, know that Athens is a smoking city! So is the rest of Greece. It's everywhere. Inside and outside the restaurants, bars and on the street. However, our room should be smoke free and it definitely was not.
If you like to walk like we do, the hotel is in the perfect location to see almost everything. If needed, the Metro station is one block away. Breakfast is very good. The staff may be the best thing about the hotel and perhaps the best hotel staff we have ever experienced. They were very welcoming, warm and helpful with telling us about places to visit, how to get around and general advice that many travelers need. They made us feel like we had friends in Athens!
Comment from Hotel Management
05-Feb-2018 by Dimitris Koursaris Guest Service Manager, Hotel Management
We are happy for sharing your personal review with us.
We apologize for the incident you faced . Allow us to inform you that our rooms are nonsmoking and usually the guests are using the balcony for smoking area. We also want to inform you that guests could smoke only outside from our property where the smoke section is .
We thank you for your warm words about our staff as well as for the location.
You are always welcome to our property and we will be happy to see you soon.