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Reviews of The Torridon

5 out of 5
The Torridon
Wester Ross, Achnasheen, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 14 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 1 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning.
Possibly the best hotel we've ever stayed at. Outstanding customer service, stunning location, excellent staff. Would love to return
Stayed 2 nights in Nov 2023
Response from The Torridon on 20 Nov 2023
Thank you very much Jeremy, hope to see you again soon!

10/10 Excellent

Gordon

Stayed 1 night in Sep 2023
Response from The Torridon on 20 Nov 2023
Thank you Gordon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

John, Snoqualmie, WA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible picturesque setting. The grounds are massive for a walk or a bike ride. Lots of ourdoor activities. Friendly staff to make you feel at home.
Stayed 2 nights in Oct 2019

4/10 Poor

janine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The tasting menu and service/pace was poor
Stayed 1 night in Apr 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical Hotel in the Mountains
This was a very relaxing accommodation. The staff were wonderful.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views and fireplaces; food that was as amazing as the setting.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2018

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25th wedding anniversary
A lovely stay with excellent hotel staff
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote location and classy lodgings
A bit expensive but completely worth the money. There’s not a bad room in the hotel. Magnificent views from every approach, and lavishly furnished rooms. The sort of place James Bond would stay. It’s a must-stay for us on our next trip.
Stayed 2 nights in Oct 2017

2/10 Terrible

Balk

Disliked: Property conditions & facilities, room comfort
Unlucky loch
Very tired hotel with a need to upgrade as well as refurbish. Desk person indifferent but did help when we needed a better room. It is important to pay a bit more for the room or you end up in the basement outside the kitchen or up in the attic!
Stayed 1 night in Sep 2017

10/10 Excellent

Roger, Buckinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get Away From it All
Excellent location to tour Wester Ross. Very comfortable hotel. Very attentive staff. Food out of this world but so it should be for the price. If you stay here you will not be disappointed.
Stayed 6 nights in Sep 2017
Response from Dan R-B on 15 Sept 2017
Thanks for the great review and we are so pleased you enjoyed your stay. Thank you for the recommendation.

10/10 Excellent

Karen, Scottsdale, AZ USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlight of Our NC500 Adventure!
We are still talking about the wonderful time we enjoyed at The Torridon. Gorgeously appointed room, beautiful, tranquil setting, stunning views, delightful whiskey bar, and delicious meal options between the two restaurants on the property. No question, we will return for a longer stay!
Stayed 1 night in Aug 2017
Response from Dan on 9 Sept 2017
Thanks Karen we really appreciate your review. So pleased you enjoyed your stay. Regards, Dan

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
A fantastic hotel set in an unbelievably beautiful area of the Scottish highlands. Attentive staff, lovely room and excellent dining. Althogether a first rate experience.
Stayed 3 nights in Aug 2017

2/10 Terrible

Graeme, Australia

Liked: Cleanliness
Disliked: Staff & service, room comfort
A very disappointing experience
Arrived at 1:45 and informed book in time is 2:00 so we were shown to a room where we could wait. We had not had lunch as we had been traveling since early morning and our first hint of staff attitude was that it would be a problem to have a sandwich while we waited as the menu was for a full lunch. Things went down hill from here. Our companion wanted to fly fish. He was told that the Laird was in residence so there was no fishing on the estate until he left and they would send an email and try and get a date that fishing may be available. We then found out from our own enquiries that the estate manager was 100 meters from the front gate and there is no Laird, he was more than helpful and issued a permit on the spot. The people in the villages nearby were terrific and very helpful but once inside the lodge things were totally different. There are two classes of guests, one who book directly and one who book through Expedia, you have no friends here and it was mentioned more than once. The only meal at night at the hotel was a full detestation menu, with no a la carte. We chose to eat in the inn located in the grounds as we prefer to choose our own menu. We had no wifi that would connect and we could not get to our vpn there was also no mobile phone and added to which we could not get any help in using the land line for a couple of local numbers we were trying to reach. All in all a very expensive and unsatisfactory experience.
Response from DRB on 27 Apr 2017
Dear Graeme. I am truly sorry that you did not enjoy your experience. You stayed for 4 nights and never raised your concerns once. I can only assume that you enjoyed the room and the location as you make no negative reference to this. You seem to be most upset about fishing. We do not have our own fishing. We refer all our guests to 2 local estates and request availability there. You were requesting fishing on Easter weekend and it was not easy to contact the ghillie to check availability. We do not even advertise that we do fishing and shooting, which you also requested. However had you wished to do adventure activities then that is what we offer in house and we would have been able to easily accommodate you as they are totally in our control. We treat all our customers equally and the majority of staff have no idea whether you booked through Expedia or direct and it is absurd to suggest otherwise. In my experience where customers are not engaging, short and abrupt with staff and negative to the experience, we try and make things right but if the staff are not as engaging as you would have liked then perhaps a little warmth towards them would have helped. I myself checked you out and asked if you enjoyed your stay to which there was no real reply. I did witness that our resident dog also received some negativity from you and was shooed away. I can assure all our customers that everyone is treated equally regardless of how they book. Regards, Dan

10/10 Excellent

Elizabeth, Atlanta, Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back!
This hotel is a dream come true! I could have stayed there my entire vacation! Plan to spend at least two nights and join the hotel activities. The hotel is in the heart of Highlands. You can literally walk out the door and go hiking, biking, kayaking, clay shooting, walking etc. The hotel runs activity groups which are very private and intimate. The restaurant food is good but needs a reservation. Breakfast is also good but pricey unless you take advantage of it. Parking and wifi are free. Hotel room was so nice and comfortable. The inside of the hotel building is beautiful. The whiskey bar is huge. The hotel dog, cows and pigs are adorable and friendly. Definitely worth the splurge!

8/10 Good

David, Hertfordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive, but classy with some odd failings
The hotel is an interesting building in a very pleasant setting. The staff were welcoming, if somewhat remote. Free tea or coffee on arrival is a small but welcoming policy. The food was very good. However, we felt that the dining room service was rather "over the top" with masses of waiters almost vying to serve us. The fact that you had to choose a menu of at least three courses was rather off-putting, so that we did not eat at the hotel on the second night. To avoid a large breakfast, we went to the Torridon Inn, which is in the hotel grounds. The contrast could hardly have been greater. We were reminded of Fawlty Towers: no one took any notice of us, so we went to get cereal, but there were no bowls. We waited a long time until two bowls were brought to us and we were warned that they were hot - for cold cereal! We asked for them to be put under cold water to cool them and this took an age also! Our room was relatively small and rather dimly lit, with flexible spotlights to read in bed, which are never successful. There were myriad cushions on the bed (why do hotels do this?). A soothing cream was put on the pillow "to help us sleep", which we thought a rather ridiculous refinement. On the other hand, the bathroom was large and bright, with an excellent shower, a bath and two washbasins.

10/10 Excellent

Nico, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in a Remote Setting
Classic historic property. Nice walking. Comfortable public rooms. Incredible whiskey bar. The lakes and mountains in this area have remote beauty.

10/10 Excellent

carolinatravelers, Charlotte, NC

Liked: Cleanliness, staff & service, room comfort
Our favorite place we stayed on 2 week Scotland vacation.
Beautiful hotel in a beautiful setting. Staff was unfailingly courteous and helpful. Chris and other outdoor staff made sure we had a great time. Try kayaking and gorge scrambling!

10/10 Excellent

ann, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel great food and attentive staff
unstuffy welcoming staff. I am in a wheelchair and staff very helpful. Accessible room, although small ,had wetroom and plenty of room for wheelchair. The food was beautifully presented and good quality. Highlight of trip was a few hours spent with head gardener Les in the walled garden! Wonderful scenery and energetic activites for able bodied but warm lounge with log fires seductive. Overall a great experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel château, accueil impeccable. Notre chambre était somptueuse. Très bon pub pour dîner avec des prix raisonnables.
Stayed 1 night in May 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Le petit déjeuner est copieux et délicieux, digne d'un étoilé !