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Movenpick Ambassador Hotel Accra - Accra Hotels
Rating: 5.0 Stars
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Movenpick Ambassador Hotel Accra

Independence Avenue, Accra - Map
 
 
"Magnificent hotel with attentive staff "
The hotel was absolutely beautiful. The pineapple juice at check-in was greatly appreciated. Sweet and refreshing. My room was clean and spacious. Unfortunately, another guest on my floor was praying literally shouting at the top of his lungs. I thought I would be patient and let him finish. But I needed to rest because I had an early flight the next morning so after 2 hours of this ordeal (it was past midnight at this point), I called the front desk and complained. The agent on the phone notified the manager on duty of my complaint and within minutes he was on the floor. The guest had put the "do not disturb" notice on his door. A staff member called me to follow-up on my complaint and informed me that because the guest had the notice on the door they could not knock on his door per the hotel's policies. She stated that they have attempted to call him, but he did not respond. She reassured me that they would do what they can to talk to him. Minutes after we hung up the prayer "stopped." I understand the hotel's policy, but I suggest the hotel add an exception: if a guest displays the "do not disturb" sign on his or her door, but engages in activities that disturb the peace of other guests, the hotel staff will knock on that guest door to attempt to restore the peace. Overall, I really appreciated the hotel staff's prompt response to my complaint and the phone call follow-up. I will certainly be back at the Mövenpick Hotel and hopefully that guest won't be there.
Traveller from St. Louis, MO
Located in the heart of Accra, this luxury hotel is within a 15-minute walk of National Theatre of Ghana, Kwame Nkrumah …More

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    92% recommended
    4.5
    From 68,143 Reviews