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Reviews of Mövenpick Ambassador Hotel Accra

5 out of 5
Mövenpick Ambassador Hotel Accra
Independence Avenue, Ridge PMB CT 343, Cantonments, Accra

Reviews

8.6

Excellent

Rating 10 - Excellent. 233 out of 423 reviews" "
Rating 8 - Good. 128 out of 423 reviews" "
Rating 6 - Okay. 32 out of 423 reviews" "
Rating 4 - Poor. 14 out of 423 reviews" "
Rating 2 - Terrible. 16 out of 423 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fidol, Lagos

Great
Stayed 1 night in Jan 2024

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MAH on 21 Mar 2024
Dear Bryce,Thank you very much for visiting our hotel and for rating your experiences. We are delighted to see that you had a great time and do look forward to welcome you back soon.With best regards,Debra Sivertsen, General Manager.

8/10 Good

Chinyere, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing!! The room was okay; I've been in better for cheaper, but the bathroom let it down for me. It needs an upgrade, in my opinion. Again, been in better for less. But this is just my taste, and that's subjective, so take it with a pinch of salt. They had a lovely breakfast spread, try the beetroot juice, delicious! In a nutshell, it's a great hotel, good internet connection and great staff.
Stayed 3 nights in Feb 2024
Response from MAH on 29 Feb 2024
Dear Chinyere,My team and I would like to thank you for visiting our hotel and sharing your experience . We are happy you enjoyed your time here. We look forward to welcoming you back soon.With kind regards,Debra Sivertsen,General Manager.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from MAH on 29 Feb 2024
Dear Robert,Thank you for highly rating our Hotel! We are delighted to see that you had a good time and look forward to welcoming you back soon.With kind regards,Debra Sivertsen,General Manager.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MAH on 26 Jan 2024
Thank you for highly rating our Hotel! We are delighted to see that you had a good time and look forward to welcoming you back soon.With kind regards,Debra Sivertsen,General Manager.

10/10 Excellent

Eunice

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 1 night in Jan 2024
Response from MAH on 26 Jan 2024
Thank you for highly rating our Hotel! We are delighted to see that you liked it here and look forward to welcoming you back soon.With kind regards,Debra Sivertsen,General Manager.

8/10 Good

Ngonidzashe

Stayed 7 nights in Dec 2023
Response from MAH on 26 Jan 2024
Thank you for rating your experiences and for patronizing our hotel. We hope to have the opportunity to welcome you back soon.With kind regards,Debra Sivertsen,General Manager.

8/10 Good

Marilyn

Stayed 2 nights in Dec 2023
Response from MAH on 26 Jan 2024
Thank you for rating your experiences during your stay and for patronizing our hotel. We hope to have the opportunity to welcome you back soon.With kind regards,Debra Sivertsen,General Manager.

8/10 Good

Cynthia B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MAH on 26 Jan 2024
Thank you for rating your experiences during your stay and for patronizing our hotel. We hope to have the opportunity to welcome you back soon.With kind regards,Debra Sivertsen,General Manager.

10/10 Excellent

Tee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, lovely professional staff, clean rooms, tasty food and great decor. I would definitely recommend
Stayed 3 nights in Dec 2023
Response from MAH on 26 Jan 2024
Thank you for your review. We are delighted to see that you enjoyed our service and facilities and hope to welcome you back soon.With kind regards,Debra Sivertsen, General Manager.

10/10 Excellent

Desmond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast and very friendly staff
Response from MAH on 19 Feb 2024
Dear Desmond,Thank you for your review. We are happy to know that you had a good time in our hotel and look forward to welcoming you back soon.With kind regards,Debra Sivertsen, General Manager.

10/10 Excellent

Coretta, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from MAH on 26 Jan 2024
Thank you for highly rating our Hotel! We are delighted to see that you had a good time and look forward to welcoming you back soon.With kind regards,Debra Sivertsen,General Manager.

8/10 Good

Jenika

Travelled with family
Liked: Cleanliness, staff & service, amenities
Average accommodations good for business conferences, rooms are a bit dated
Stayed 7 nights in Nov 2023
Response from MAH on 26 Jan 2024
We appreciate your comments about our hotel. My team and I are glad to see that you had a good time and look forward to welcome you back soon.Thank you for your wonderful rating of our Hotel!With kind regards,Debra Sivertsen,General Manager.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 12 nights in Oct 2023

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful all around !!
Stayed 11 nights in Oct 2023

8/10 Good

Alvin Juan, Cheltenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the staff. They were so accommodating. I dislike the showers in the room. The tub was very slippery.
Stayed 7 nights in Oct 2023
Response from DS on 26 Oct 2023
Dear Alvin Juan,Thank you for taking the time to tell us about your experience at the Mövenpick Ambassador Hotel Accra. I am sorry that your experience did not meet your expectations.At Mövenpick, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Kindly rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near futuresoon.Sincerely,Debra Sivertsen,General Manager.

10/10 Excellent

Elsie

Travelled with family and small children
Liked: Amenities
The staff were pleasant.
Stayed 4 nights in Oct 2023
Response from DS on 26 Oct 2023
Dear Elise,Thank you for taking the time to rate our hotel and for your wonderful comments. We hope to have the opportunity to welcome you back.With kind regards,Debra Sivertsen,General Manager.

10/10 Excellent

Deby

Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 3 nights in Oct 2023
Response from DS on 26 Oct 2023
Dear Deby ,Apologies for the delayed response and Thank you very much for visiting our hotel and for rating your experiences. We are delighted to see that you had a great time and do look forward to welcome you back soon.With best regards,Debra Sivertsen, General Manager.

2/10 Terrible

venetia

Stayed 4 nights in Jun 2023
Response from MAH on 3 Oct 2023
Dear Venetia,Thank you for taking the time to rate our hotel and for your wonderful comments. We hope to have the opportunity to welcome you back.With kind regards,Debra Sivertsen,General Manager.

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Movenpick is a wonderful luxurious 5 star hotel where their customer service is superb! I highly recommend!
Stayed 2 nights in Sep 2023
Response from MAH on 3 Oct 2023
Dear Lauren,Thank you very much for visiting our hotel and for rating your experiences. We are delighted to see that you had a great time and do look forward to welcome you back soon.With best regards,Debra Sivertsen, General Manager.

10/10 Excellent

FELIX

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Assessment: Excellent!
Stayed 6 nights in Jul 2023

10/10 Excellent

Sean

Stayed 1 night in Jul 2023

10/10 Excellent

Quiana

Stayed 6 nights in Jul 2023

4/10 Poor

Vinette

Business traveller
Liked: Cleanliness
There is a very severe mold problem - as step out of the lift on the 4th floor the terrible mold smells meet you and step into the room and it gets worse! Eventually had to change room as light switches malfunctioned. Next room on the 2nd floor had the same mold smell but to a far lesser extent! The Executive Lounge is great with great snacks and finger food and the staff gave outstanding service!! The Airport Shuttle service was also great!!
Stayed 8 nights in Jun 2023

10/10 Excellent

Sade

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and highly recommend it to others. My favorite part is the resturant. I met amazing people who worked there. Everyone at the resturant always made my stay so much better. Also, the two trainers at the gym. I recommend the massage. I had two and they were great. Thank you to the young name Bernard who made sure I had water in my room every day. He was very nice. Overall, I enjoyed my stay.
Stayed 4 nights in Jun 2023

10/10 Excellent

Aida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was our first time traveling to Ghana, I’m very happy I chose Mövenpick cause my team was very productive and happy with everything the hotel offers. We appreciate you and can’t wait to comeback.
Stayed 7 nights in Jun 2023

10/10 Excellent

Sade

Liked: Staff & service, property conditions & facilities
I really love this hotel. It smells so amazing when you walk in. I feel so safe in this hotel. Inwould highly recommend. My only recommendation is for the hotel to offer taxi services to allow me to explore outside of the hotel.
Stayed 4 nights in Jun 2023

8/10 Good

Jasmine

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2023

4/10 Poor

Antony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Despite a good stay this was completely ruined at the end with a super slow checkout, which took 15 minutes, the private car I booked was late, had not prepared in advance, the boot of the car wouldn’t open, so had to change car… As I say the stay was very good but that’s the last thing I remember!
Stayed 2 nights in May 2023

8/10 Good

Shaka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Perfect for business or leisure travel.
Stayed 5 nights in May 2023

8/10 Good

Momodou

Stayed 2 nights in May 2023

10/10 Excellent

Edwin, Dallas

Stayed 6 nights in Apr 2023

10/10 Excellent

NANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Apr 2023

2/10 Terrible

Russell, Atlanta

Liked: Staff & service
Disliked: Property conditions & facilities
This is NO 5-Star Hotel. I have deemed it the MovenPick'd Over. It needs a complete overhaul, and not just of its meeting spaces, as they so proudly boast. The pool? Lovely to look at, but all of 3.5 feet deep. The room? Dust on ledges, curtains in tatters and holes in the blackouts; Sheers worthless. Remote control only works in 1 direction; The restaurant? A blind was broken and showed visible signs of mold/mildew. NASTY. Door to outside dining not easy to open with a plate in one hand and a glass in the other. The food was fine. Not great, but not terrible. Can you tell that I was not impressed?
Stayed 3 nights in Apr 2023

4/10 Poor

Peter, Woodbridge

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is dated. Rooms a moldy and the sewage system needs cleaning and flushing as it contributes to the smell in the rooms. I asked to be moved from the room I had spent four nights because of the smells. The room I was moved too wasn’t any better. The corridor carpets are dirty and outdated.
Stayed 8 nights in Apr 2023

10/10 Excellent

Deby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience. Good food, friendly and helpful staff, beautiful room, excellent anenitues3
Stayed 2 nights in Apr 2023

10/10 Excellent

Sanguani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is included and delicious. All the meals are delicious and reasonably priced. The shower is one of the best I’ve ever used( i didn’t want to get out). Staff is super friendly and helpful. Would stay here again.
Stayed 5 nights in Mar 2023

6/10 Okay

Yohannes

Liked: Staff & service
Stayed 10 nights in Mar 2023

2/10 Terrible

Noriko

Stayed 2 nights in Mar 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 5 nights in Mar 2023

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is very nice with excellent breakfast and nice swimming pool
Stayed 7 nights in Feb 2023

6/10 Okay

Kwame

Liked: Cleanliness, room comfort
No hotel transfer from airport to hotel
Hotels advertises free transfer from airport to hotel. After notifying them, twice of my arrival. There was no one at the airport. No transfer was offered.
Stayed 3 nights in Jan 2023

6/10 Okay

Kwame

Disliked: Cleanliness
Hotel’s shuttle doesn’t operate at night
I arrived at the Airport, expecting a Hotel transfer, that is offered by the hotel. I notified the hotel of my arrival and yet when I arrived at the airport, there was no shuttle.
Stayed 2 nights in Jan 2023

10/10 Excellent

Beverly P.

Stayed 1 night in Jan 2023

6/10 Okay

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
This is a fabulous hotel. I had a nasty incident of anti-Black racism at check in. I made a youtube video of my experience and you can view it on my page if you wish. But we MUST emancipate ourselves from mental slavery and the ways in which we see each other as Black people! No way you should walk up to a line, Black man at the front and attend to the white woman behind me. We have a long way to go in LOVING ourselves and CHOOSING ourselves. I am not shocked but I was very very disappointed that a Black man in that space was not given the respect, service, attention, dignity that I should have gotten as a guest checking in.
Stayed 2 nights in Jan 2023

10/10 Excellent

Adjoa

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Adjoa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying there, the manager Wilson gave me another check in early room when I booked another room for my girls . It was a lovely experience. Good bed
Stayed 1 night in Jan 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Mollie

Travelled with family and small children
Disliked: Staff & service
The hotel itself is nice. The rooms are decent and the decorations are beautiful. However, the staff are sub-par and really bring the experience down. We went to lunch at the hotel restaurant and were ignored by the waiters. We had to ask for water four times before it was brought to us with no cups. When asking for cups, we were given one used cup and told “here, use this for now.” It was then almost an hour later before we got four clean glasses. We then requested the bill and waited for almost two hours before it was brought to us. We had to literally plead with the waiter to bring our bill because our infant daughter was not feeling well. This experience deterred us from ever returning to the hotel again when visiting Ghana.
Stayed 2 nights in Jan 2023