3 outdoor pools, pool loungers
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Reviews of Pierre Mundo Imperial

3.5 out of 5
Pierre Mundo Imperial
Costera de Las Palmas S/N, Granjas del Márquez, Acapulco, GRO

Reviews

8.4

Very good

Rating 10 - Excellent. 458 out of 1001 reviews" "
Rating 8 - Good. 333 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 56 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Marina, McAllen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Food is bad and bathrooms very old, not working properly, I had to call maintenance several time to unclog my WC and shower… poor quality food not much alternative of choice
Stayed 5 nights in Apr 2024
Response from respetuosamente, la gerencia on 9 Apr 2024
Dear GuestIt is our hope that you would accept this note as a genuine apology for falling short of delivering an enjoyable experience. Thank you very much for your feedback. Our great commitment is to provide an excellent service to each and every one of our guests, we will continue to improve and perfect the service to all of our guests.

10/10 Excellent

VLADIMIR

Stayed 2 nights in Aug 2023
Response from la gerencia on 15 Sept 2023
Estimado Huésped: Gracias por elegir Pierre Mundo Imperial, sus comentarios son muy valiosos. Crear una experiencia que deje huella siempre es nuestra misión principal, por favor regrese pronto.

10/10 Excellent

Karine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to the Princess before so I did not know what to expect from Pierre. It was actually very nice! The hotel is old but well maintained. Our room was simple but clean. The bathroom is very small, however it was not an issue. Very easy to walk to the pool or the lobby. There’s a 220 pesos valet/resort fee. We had the breakfast buffet included in our package, it was worth it. The food was good and there a lot of option. The access to the beach is very easy. Drinks and beers are expensive at the hotel, better go on the beach, it’s 1/3 of the price of the hotel. We liked that we can also go to the Princess. Their pool as a water slide, rocks and cenote. There’s more ambiance, more people and music. It’s about 10 minutes walk from the Hotel Pierre by the beach. W had a very good time at both places.
Stayed 6 nights in Aug 2023
Response from la gerencia on 4 Sept 2023
Dear Guest:Thanks for staying with us. We appreciate your feedback!

4/10 Poor

karen

Disliked: Cleanliness, property conditions & facilities
Place needs major updates. Pool was dirty.
Stayed 3 nights in Aug 2023
Response from la gerencia on 4 Sept 2023
Dear Guest:Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
There was and extra charge of 220.00 pesos ? Why?
Stayed 1 night in Aug 2023
Response from la gerencia on 4 Sept 2023
Dear Guest:Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jose, Cuernavaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy comodo, las albercas estan bien mantenidas y la zona en la playa es muy comoda. El servicio de todo el personal en el restauran, area de albercas y limpieza de cuartos es muy amable.
Stayed 5 nights in Aug 2023
Response from la gerencia on 4 Sept 2023
Estimado Huésped:Estamos encantados de leer que disfrutó de su estancia y de las instalaciones de Pierre Mundo Imperial. Valoramos su referencia, lo estaremos esperando en esta su casa, con profundo agradecimiento.

6/10 Okay

Elvira

Travelled with family
Disliked: Staff & service
I liked the dining service. Great options and great taste. The check in service was not great. They tried to give us another room instead of the one we reserved.
Stayed 3 nights in Aug 2023
Response from la gerencia on 4 Sept 2023
Dear Guest:Welcome, we wish you to enjoy your stay fully, happy holidays, thank you for choosing Pierre Mundo Imperial, The Managment

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place, particularly if you have kids. There are a few restaurants with good food. The inside store is nice and has most of the things you might need. The hotel is a little bit dated and you can tell but it is ok. I had a small refrigerator in my room that did not really work well. If you decide to go there, beware that the food is good but it is also expensive. There are no restaurants around, so you are pretty much stuck with the restaurants in the resort. Just make sure you budget for that. Staff is super nice, they are all very helpful and are willing to accommodate you as much as possible. This place is quieter than the Princess. There are free shuttles that can take you from the Pierre to the Princess 24 hours. The shuttle is at the lobby and you just ask them to take you. Overall it was a great stay and I recommend it.
Stayed 5 nights in Jul 2023
Response from la gerencia on 8 Aug 2023
Dear GuestThanks a lot! Please come back soon. Sincerely

10/10 Excellent

Miguel Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pierre Mundo Imperial sigue siendo una muy buena opción para pasar unos días de descanso. Solo se requiere un poco de atención y renovar o dar mantenimiento a algunas partes que lo requieren y en las que ya se nota el paso del tiempo.
Stayed 2 nights in Jul 2023
Response from la gerencia on 7 Aug 2023
Estimado Huésped:Gracias por elegir Pierre Mundo Imperial, por favor regrese pronto, con gratitud,

8/10 Good

Adriana Alejandra

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from la gerencia on 11 Jul 2023
Estimado Huésped: Gracias por elegir Pierre Mundo Imperial, sus comentarios son muy valiosos. Crear una experiencia que deje huella siempre es nuestra misión principal, por favor regrese pronto.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from la gerencia on 7 Jun 2023
Estimado Huésped: Gracias por elegir Pierre Mundo Imperial, sus comentarios son muy valiosos. Crear una experiencia que deje huella siempre es nuestra misión principal, por favor regrese pronto.

8/10 Good

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Pierre Mundo Imperial. The room was great. We were looking for a place to relax, walk the beach, and play. In that it was a success! My only criticism is the the WiFi was never very good in our. room. Otherwise, our stay was very nice and I would recommend this hotel to others.
Stayed 2 nights in May 2023
Response from la gerencia on 25 May 2023
Dear GuestThanks for staying with us. We appreciate your feedback!

10/10 Excellent

BORIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023
Response from la gerencia on 5 May 2023
Estimado Huésped: Gracias por elegir Pierre Mundo Imperial, sus comentarios son muy valiosos. Crear una experiencia que deje huella siempre es nuestra misión principal, por favor regrese pronto.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up!
Everyone was very helpful and nice. We really enjoyed our stay without any challenges.
Stayed 7 nights in Mar 2023
Response from la gerencia on 5 Apr 2023
Dear Guest:Thank you for this incredible review. We are so glad that you have enjoyed your stay. I hope you keep us in mind the next time you travel to Acapulco.

8/10 Good

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomiendo el hotel. Comida buena, limpio, el personal amable y buena ubicación. Las habitaciones son un poco viejas y les hace falta un poco de mantenimiento (ej. la cebolleta de la regadera estaba muy tapada y el agua se salía por todos lados). El personal muy amable pero servicio MUY lento en albercas y playa, si es que llegaba tu pedido porque no está garantizado. Comida cara para lo que es en mi opinión pero no es mala comida. La playa muy cómoda, con poco ambulantaje. Recomiendo camastros más cómodos porque está imposible pasar ahí más de una hora. En general una buena experiencia
Stayed 3 nights in Mar 2023
Response from la gerencia on 5 Apr 2023
Estimado Huésped:Agradecemos sus amables comentarios, Es un gran gusto saber que disfruto plenamente de su visita en Pierre Mundo Imperial. Crear una experiencia memorable para nuestros huéspedes siempre es nuestra misión principal. Hemos tomado nota de los detalles por mejorar.Los esperamos de regreso en esta su casa. Cordialmente,

8/10 Good

Ireri, Ciudad de México

Travelled with family
Liked: Staff & service
its a nice place, small but its ok
Stayed 4 nights in Mar 2023
Response from la gerencia on 22 Mar 2023
Dear GuestThanks for staying with us. We appreciate your feedback!

2/10 Terrible

Valeria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I will not return, dirty bathroom, abandoned hotel and rooms, zero maintenance, very high rates, do not correspond to what they offer, I would never return!
Stayed 3 nights in Mar 2023
Response from respetuosamente, la Gerencia on 5 Apr 2023
Dear Guest:Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Gregory, Benito Juarez

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s a nice option if you’re going to Acapulco but the rooms are dated. The air-conditioning didnt work then suddenly it did, and water leaking out of the ac flooded the room. The sink was blocked, the cable tv connection had problems too. The breakfast was great, checkin/out good, service was outstanding. Nice pools and loungers, very clean too. Finally, with my orbitz reservation, I was supposed to receive $500mxn a day in food beverage credit. When I checked out, noone knew of the existence of this benefit.
Stayed 2 nights in Feb 2023
Response from respetuosamente, la Gerencia on 16 Feb 2023
Dear GuestIt is our hope that you would accept this note as a genuine apology for falling short of delivering an enjoyable experience. Thank you very much for your feedback. Our great commitment is to provide an excellent service to each and every one of our guests, we will continue to improve and perfect the service to all of our guests.

8/10 Good

Arturo Garcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We liked the property and the location, but definitely the hotel need a renewal now; noisy air conditioning, water pipes and clogged drain.
Stayed 3 nights in Dec 2022
Response from la gerencia on 6 Jan 2023
Dear GuestThank you for choosing Pierre Mundo Imperial. We appreciate your feedback!

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet getaway
The resort is quiet and low-key, which is why we keep going back. Staff is very friendly and helpful.
Stayed 7 nights in Nov 2022
Response from la gerencia on 3 Dec 2022
Dear Guest:Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angelica

Stayed 2 nights in Nov 2022

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. I recommend it.
Stayed 2 nights in Nov 2022
Response from la gerencia on 12 Nov 2022
Estimado Huésped:Muchas gracias por elegir Pierre Mundo Imperial, regrese pronto a esta su casa en Acapulco.

4/10 Poor

CARLOS, Ciudad de Mexico

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It’s a oldest property it’s necessary the renovation very quickly
Stayed 1 night in Sep 2022
Response from la gerencia on 10 Oct 2022
Dear GuestThanks for staying with us. We appreciate your feedback!

4/10 Poor

Megan Colleen

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The location right on the ocean and the natural beauty around the property is lovely. The bungalow style layout of the hotel provides a low key, relaxing place to stay. Unfortunately, the years have taken their toll on the hotel itself and little, if anything, has been done to renovate and maintain what was once a very nice hotel. The rooms are old and rundown and lack small things like a clock radio, soft towels and enough plugs to accommodate all of the modern tech that requires charging. The pool needs repairs and the pool furniture is broken down.
Stayed 5 nights in Aug 2022
Response from la gerencia on 12 Sept 2022
Dear Guest:Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marcela Talia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from la gerencia on 3 Sept 2022
Estimadx Huésped:Estamos encantados de leer que disfrutó de su estancia y de las instalaciones de Pierre Mundo Imperial. Valoramos su referencia, lo estaremos esperando en esta su casa, con profundo agradecimiento.

4/10 Poor

Alejandro

Stayed 2 nights in Aug 2022
Response from la gerencia on 30 Aug 2022
Estimadx Huésped:Muchas gracias por elegir Pierre Mundo Imperial, cordialmente

8/10 Good

Lisa E

Stayed 4 nights in Aug 2022
Response from la gerencia on 29 Aug 2022
Estimadx Huésped:Muchas gracias por elegir Pierre Mundo Imperial, cordialmente

6/10 Okay

Daniel Alejandro

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

8/10 Good

David

Stayed 5 nights in Apr 2022

6/10 Okay

George, Cuernavaca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Jillian

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked its views and how close it was to the beach. Several of the amenities were closed and had to shuttle to sister property Princess which was very nice. I liked the very small crowds at Pierre. I felt very safe. If I knew more spanish the wait staff may have been more attentive. Everyone tried to be very helpful. Room was clean and comfortable but could use a fresh paint job. Pool was very nice with fanastic ocean view. Taxi was readily available with friendly drivers.
Stayed 5 nights in Apr 2022

8/10 Good

joaquin, Chicago

Stayed 2 nights in Apr 2022

6/10 Okay

Marcela, Ciudad de Mexico

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Playa casi privada
Stayed 3 nights in Apr 2022

4/10 Poor

Rocío

Stayed 2 nights in Apr 2022

8/10 Good

adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean maintained property with numerous swimming pools. Staff was very friendly. Food was excellent. Rooms were a bit outdated. Had a hard time adjusting AC in the rooms. It was either on or off. No temperature controls. It was noisy. People closing/slamming their room doors echoed through the concrete hallways. You coupd hear everything going on in adjacent rooms. We could only go to sleep once the neighbors decided to quit laughing/talking. The food prices at Pierre bar were good but the only thing open for breakfast was the buffett which was way overpriced.
Stayed 5 nights in Mar 2022

10/10 Excellent

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel ya viejo pero muy confortable con espacios amplios y con una vista maravillosa. Súper rica cómida
Stayed 2 nights in Mar 2022
Response from Cordialmente la gerencia on 1 Apr 2022
Estimado Huésped : Gracias por elegir Pierre Mundo Imperial, sus comentarios son muy valiosos. Crear una experiencia que deje huella siempre es nuestra misión principal, por favor regrese pronto.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Pool Areas!
We enjoyed our stay very much. The property grounds and pool areas are beautiful! It is one of the iconic hotels in Acapulco. While the Princess is still the Wow! hotel, given our age bracket (over fifty), we prefer the Pierre Marquez. One suggestion, however, please replace the umbrellas in the pool areas.... they´re falling apart.
Stayed 4 nights in Mar 2022
Response from Cordialmente la gerencia on 22 Mar 2022
Dear Guest: Thanks for staying with us. We appreciate your feedback!

8/10 Good

Isabel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2022

8/10 Good

Philippe, Guaynabo

Travelled with family
Liked: Cleanliness, staff & service
Pierre continues to be a good option in Diamante if you prefer a hotel vs apartment. Staff is well trained, amicable and looking forward to serving you well. Many of them have been around since the Fairmont era: like Bruno & Adan from the Pool area.
Stayed 3 nights in Feb 2022
Response from Cordialmente la gerencia on 19 Mar 2022
Dear Guest: Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Cordialmente la gerencia on 19 Mar 2022
Estimado Huésped: Nos entusiasma saber que las instalaciones permitieron que disfrutaran a su satisfacción de Pierre Mundo Imperial. Agradecemos sus amables comentarios y la referencia La esperamos pronto a esta su casa en Acapulco., Con profundo agradecimiento,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Cordialmente la gerencia on 19 Mar 2022
Estimado Huésped: Nos entusiasma saber que las instalaciones permitieron que disfrutaran a su satisfacción de Pierre Mundo Imperial. Agradecemos sus amables comentarios y la referencia La esperamos pronto a esta su casa en Acapulco., Con profundo agradecimiento,

4/10 Poor

Enrique

Business traveller
Disliked: Cleanliness, staff & service
My bathroom towels were dirty
Stayed 1 night in Jan 2022
Response from respetuosamente, la Gerencia on 19 Mar 2022
Estimado Huésped: Muchas gracias por elegir Pierre Mundo Imperial,

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

Alejandra

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location and classic architecture. Very bad conditions of the furniture and decorations. It is old and not nice.
Stayed 4 nights in Jan 2022

4/10 Poor

Raul

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Great location but OLD and below average service
Sorry to say but while the location is good, the building and rooms where we stayed were OLD and needed some serious renovation. I mean for $450 per night is WAY above what it should cost! While I understand the time of the year, being between Xmas and New Year's, justifies an increase it by no means can justify this kind of pricing. Once again, floors, balcony bathroom...All look like they were built in 1970 and never got upgraded. Now for the service, everybody is smily. The buffet was rather good. However, several mediocre experiences in services make it look below average. For instance it took us 1h and 15 min to do the check-in at the reception. We had to call twice and go a 3rd time to the reception to get info about some external event we wanted to go to(The Cliff Divers -La quebrada). We reserved and paid for Tennis courts for 7am the following day only to see that the courts were locked until 7:20 and only
Stayed 4 nights in Dec 2021

8/10 Good

scott

Travelled with family
The pool areas of the resort were fantastic. Lots of options, well maintained. Landscaping was average, kind of dry rather than lush. Resort is a bit older and rooms reflected that. Service was average. We had small issues that took a long time to remedy. Food was average too. Nothing horrible. Nothing remarkable. It was an average priced resort and they delivered on that. Overall value was pretty much what we expected
Stayed 2 nights in Dec 2021

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness
I'd like to start by saying that this is a beautiful property, in El Revolcadero Beach in Rivera Diamante. The beach is amazing, you can walk for hours enjoying the sunniest and warm weather of December in Acapulco. I jump into how disappointing the food is all around, except for the breakfast buffet which is not bad, and the view of the ocean, while you eat, is incredible. I was there from the 20th-24th of December 2021. I had to return a dish at dinner since it was unacceptable, it was raw; I tried talking to the chef but instead, I got the waitress captain. The menu around the Hotel is the same, it's boring, no healthy snacks or snacks at all. The service was good, it's just simply that the staff had no idea of times, menus, entertainment, and it was expensive, not fresh. If you decide to buy the all-inclusive package make sure you are aware that you can visit the other properties, We were never told there was this option. We only had breakfast included, and I a glad. The rooms are very clean, and we had a cleaning service every day. Our safety deposit box didn't work, we reported it. The pools 3 of them are really nice, could use more cleaning at night. Sunscreen was floating... I and my husband maybe will choose another hotel next time we visit. It's a shame since as I mentioned it's a beautiful Hotel. We never saw anyone who seemed like a manager on site, I would have approached him or her and shared my experience directly with them.
Stayed 4 nights in Dec 2021

8/10 Good

Isabelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but make sure there are no parties
We had been going to this hotel for years and then during the pandemic went to Las Brisas. We decided to go back to the Pierre. We went in November and liked it despite slow service at the pool. This time in December, service at the pool was still very slow but we got really annoyed by the fact that there was a party just outside our room that lasted until almost midnight - late for early birds like us... What really annoyed me is that I saw the tables set up when we checked in into the room and was told not to worry as it was only a cocktail. The windows were vibrating from the loud music. To be fair they brought us earplugs when we asked for it but they did not work. We will go back to that hotel but will make sure that if there is a party we will stay on a different part of the hotel. This time we took the package with breakfast included and it was well worth it. What we like most about this hotel is that you are not on top of each other and you can always find sunbeds by the pool and the hotel id right on the beach and views from the sea view rooms are really lovely.
Stayed 3 nights in Dec 2021

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel clásico y uno de los mejores en Acapulco para descansar. Sun ruidos, ni música en alberca, con hermosos jardines y la mejor playa de la bahía Diamante. Habitaciones agradables y tranquilo. Pueden mejorar los restaurantes super overpriced con opciones más accesibles o desayunos a la carta sin que sea obligatorio el buffet. Las palapitas de la playa son lindas pero les falta remodelación. Debería haber TV cable con opción a inglés o acceso Netflix o a emparejar con el teléfono del huésped. Es uno de los mejores hoteles de todo Acapulco para gusto exigente y que busque paz. Más orientado a adultos y esperamos así permanezca.
Stayed 3 nights in Dec 2021

6/10 Okay

De Los

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Price was little high!
Stayed 1 night in Nov 2021