Standard Double Room, 2 Double Beds, Partial Ocean View

Reviews of Hotel Romano Palace Acapulco

2.5 out of 5
Hotel Romano Palace Acapulco
Costera Miguel Aleman No 130, Acapulco, GRO

Reviews

6.4
Rating 10 - Excellent. 202 out of 954 reviews" "
Rating 8 - Good. 240 out of 954 reviews" "
Rating 6 - Okay. 206 out of 954 reviews" "
Rating 4 - Poor. 147 out of 954 reviews" "
Rating 2 - Terrible. 159 out of 954 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Abacuc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

victor

Disliked: Cleanliness, room comfort
Not recomendable!!
Stayed 2 nights in Sep 2023
Response from Andrea on 22 Sept 2023
¡Hola Víctor !, Lamentamos la experiencia negativa que pasaste durante tu estadía en el hotel, agradecemos tus comentarios los cuales nos ayudaran a mejorar nuestro servicio y brindar una mejor atención en el futuro

2/10 Terrible

Eva

Stayed 3 nights in Aug 2023
Response from Andrea on 12 Sept 2023
¡Hola Eva !, agradecemos tus comentarios los cuales nos ayudaran a mejorar nuestro servicio y brindar una mejor atención en el futuro

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Andrea on 10 Sept 2023
¡Hola Jonathan !, agradecemos tus comentarios los cuales nos ayudaran a mejorar nuestro servicio y brindar una mejor atención en el futuro

8/10 Good

esteban

Stayed 7 nights in Jul 2023
Response from Andrea on 10 Sept 2023
¡Hola Esteban !, agradecemos tus comentarios los cuales nos ayudaran a mejorar nuestro servicio y brindar una mejor atención en el futuro

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Andrea on 10 Sept 2023
¡Hola Laura !, agradecemos tus comentarios los cuales nos ayudaran a mejorar nuestro servicio y brindar una mejor atención en el futuro

6/10 Okay

Sonia

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Andrea on 10 Sept 2023
¡Hola Sonia !, agradecemos tus comentarios los cuales nos ayudaran a mejorar nuestro servicio y brindar una mejor atención en el futuro

10/10 Excellent

angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Very much happy had a great time
Stayed 4 nights in Jun 2023

6/10 Okay

Mario, WOOD DALE

Stayed 3 nights in May 2023

6/10 Okay

Alicia

Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place and close to the beach
Stayed 3 nights in Jan 2023
Response from Atte. Gilberto X. on 26 Jan 2023
Buenos dias Sr. Eduardo. gracias por su comentario, seguimos mejorando para contar con su preferencia. Saludos cordiales.

4/10 Poor

Terry

Disliked: Property conditions & facilities, room comfort
Basic Hotel that’s not a palace anymore
I don’t think this is a palace anymore, and more like Romano ruins. The rooms look nice but the beds are hard, and the doors and windows don’t close properly. You also need to be short for a good shower! The lifts are not enough for the number of floors and people staying, and they take a long time. We ended up walking the 15 flights a couple of times for ease. The main issue was with an ocean view room we didn’t get any sleep. The clubs across the road play very loud music until about 3:30sm. The hotel is basic if that’s what you want, and close to the beach but I wouldn’t stay here again.
Stayed 3 nights in Dec 2022

6/10 Okay

Mario, WOOD DALE

Travelled with family
Los colchones de las camas estan muy duros.
Response from Atte. Gilberto X. on 27 Jan 2023
buenos dias Sr. Mario le agradecemos su comentario y tomamos en cuenta esta área de oportunidad para mejorar nuestro servicio.esperamos seguir contando con su preferencia para este su hotel en acapulco. saludos

8/10 Good

Domingo

8/10 Good

Juan

Stayed 3 nights in Nov 2022

4/10 Poor

LETICIA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattress was very hard I had to change rooms twice and the third time there was no hot water so we left I am expecting a refund on this trip
Stayed 3 nights in Sep 2022

2/10 Terrible

Jason

Stayed 3 nights in Aug 2022

6/10 Okay

Edgar, White Bear Lake

Travelled with family
Liked: Staff & service
Disliked: Amenities
Beds are 2 hard, water pressure in toilet bad, no phone in room to call lobby
Stayed 1 night in Jul 2022

10/10 Excellent

Cirina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

4/10 Poor

doris

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No nos gusto los baños tenian mal olor,encontre unas cucarachas,laa almohadas,ya necesitan cambio en fin ,mejor no sigo,la atencion estuvo nice
Stayed 7 nights in Apr 2022

4/10 Poor

Álex

Travelled with partner
Disliked: Property conditions & facilities
Dirty pool and mean young security guard
Stayed 4 nights in Mar 2022

2/10 Terrible

ismael

Stayed 4 nights in Mar 2022

6/10 Okay

Alejandra

Travelled with family
Stayed 3 nights in Feb 2022

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

4/10 Poor

Enrique

Liked: Staff & service
Disliked: Property conditions & facilities
The property is to old no hot water enough, need more maintenance the property. Excelente ubicación easy to get the place.
Stayed 7 nights in Feb 2022

8/10 Good

Mabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2022
Response from HOTEL ROMANO PALACE on 19 Jan 2022
Agradecemos la preferencia, esperamos que tenerlos pronto y que su estancia haya sido de su agrado.

8/10 Good

Rogeberto

Liked: Cleanliness, staff & service, amenities
Very professional staff, Front desk receptionist Lupita she’s very professional, the restaurant service Lunch and dinner makes me feel welcome, last but not least the housekeeping maid she was super friendly.
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very spacious. The view was amazing! The staff were very nice and helpful. Unfortunatly the wifi in my room did not work during my stay and I was forced to go to the lobby to use the internet. Also you can hear the music from the nightclubs downstairs throughout the night an unfortunate side effect of having am amazing location in the heart of the city.
Stayed 4 nights in Jan 2022

4/10 Poor

Karen

Disliked: Amenities, property conditions & facilities
Wouldn’t stay here again.. pluming on the bathroom was bad plus the shower the water pressure will stop and start making weird noise… curtains looks old every time I wanted to move it felt like it was going to fall… pool was ok a lot of cracks in it plus didn’t look clean… Elevator was horrible it will take like 5-10 just up and down and wouldn’t take me the lobby. I asked maintenance about it and he said it was normal… They do have a restaurant I give it 5/10 honestly restaurants around has better food.. some staff was very nice and there was a few that were terrible.Room clears will NOT knock on the door before entering they jst go in …. There’s an issue for check out.. Expedia said 1pm and hotel said 11I was charged $800 pesos for staying until 1 pm after arguing I gave up and handed payment weird thing I couldn’t pay with card nor I was given a receipt for the $800. I contacted Expedia and there was no help what so ever . Honestly I feel scammed . There was a lot of construction so it was very noisy. I would give this 1/10
Stayed 3 nights in Nov 2021

2/10 Terrible

L CLIFTON, Mableton

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Covid-19 pandemic has really hit Acapulco HARD! Additionally, the recent earthquake didn't help hotels in the area either. But, guest looking to book this hotel should know a few things. I was willing to let a lot of things go that would normally concern me about a hotel. But..... First: This hotel has not been updated at all since it was built. There were only 2 (2-pronged) outlets in the room. If you had a computer to charge/use - you were out of luck. The plumbing fixtures appear to be original to when the building was built. If you had children - it would be very easy for them to scald themselves while taking a shower. The toilet is updated and very noisy. It could wake the dead. The wifi works sufficiently as this room was right outside the repeater which is clearly visible from the hallway. And, the AC worked too. Second: The room looked and felt dirty after seeing mold growing on the ceiling of the bathroom and shower curtain; you start to notice all the things that needed to be addressed/cleaned. The sink was intended to be "under mount" but appears to be cemented in place. The sliding patio door had a huge crack in it (I assume after the earthquake) Third: EVERY SINGLE HOTEL in a tropical area should supply their guests with ICE! This hotel charges $20 pesos for ice. It's a small amount; but, given all the other crummy elements you put up with staying at this hotel - - it is the least they could do for their guests. I spoke with the manager to let him.....
Stayed 3 nights in Oct 2021

10/10 Excellent

Alejandra

Stayed 5 nights in Sep 2021

10/10 Excellent

graciela m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from HOTEL ROMANO PALACE on 17 Sept 2021
Agradecemos su alojamiento en esta su casa HOTEL ROMANO PALACE, es una gran satisfacción haber cubierto sus expectativas. La esperamos en un futuro.

4/10 Poor

Alexander

Stayed 7 nights in Dec 2020

2/10 Terrible

SERGIO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t recommend it.
Bathroom floor was wet and it smelled.
Stayed 4 nights in Dec 2020
Response from Gte. Div Ctos. Gilberto X. on 4 Jan 2021
Buenas tardes Sr. Sergio gracias por su comentario. lamentamos no haber cumplido con sus expectativas. tomamos nota de éstas áreas de oportunidad para mejorar nuestros servicios.

10/10 Excellent

Verified traveller

Stayed 10 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020
Response from Gte. Div Ctos. Gilberto X. on 28 Oct 2020
Buenos dias apareciable huésped nos complace mucho su tiempo en su comentarios, seguimos mejorando en nuestros servicios para atenderle de la mejor manera. Saludos

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from Gte, Div Ctos on 28 Oct 2020
Buenos dias estimado huésped gracias por su preferencia y dejar ser su anfitrion. Saludos

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not amazing , had to leave the second night because of insects inside room , and didn’t get money back for the third night I had already booked
Stayed 3 nights in Jun 2020

10/10 Excellent

Berenice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Very comfortable place an excellent view
Stayed 3 nights in Mar 2020

4/10 Poor

Juan

Service was ok But I did make reservation for one king bed and I found it out with 2 full beds .
Stayed 1 night in Feb 2020
Response from gte, recepcion on 4 Mar 2020
Buenosn dias Sr. Juan. gracias por su preferencia y tomamos en cuenta su comentario para corregir estas áreas de oportunidad., Saludos cordiales.

8/10 Good

Laura

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
El hotel está en muy buena ubicación, pero le hace falta una buena remodelación.
Stayed 1 night in Feb 2020
Response from Gte. Recepción on 4 Mar 2020
Buenos dias Srta. Laura. Agradecemos su comentario. trabajamos en ésta área de oportunidad para ofrecerle un mejor servicio. Saludos

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view. The fact that everyone was so kind and they have free safe boxes for guests.
Stayed 6 nights in Jan 2020
Response from HOTEL ROMANO PALACE on 25 Jan 2020
Estimado huesped, Agradecemos su preferencia, es un gusto brindarle nuestros servicio y cubrir sus expectativas.

2/10 Terrible

Verified traveller

Stayed 10 nights in Dec 2019
Response from . on 25 Jan 2020
.

6/10 Okay

Marina Carolina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Short getaway
Hotel is on good location close to everything. Rooms are old but comfortable.
Stayed 3 nights in Nov 2019
Response from Gilberto Xochicalt. Gte. Div. ctos on 7 Nov 2019
Good afternoon we appreciate your comment, we continue to improve to exceed your expectations and have your preference for this your home

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from HOTEL ROMANO PALACE on 29 Aug 2019
Agradecemos su preferencia y estadía con nosotros, es un gusto exceder sus expectativas.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The photos looks online nice please but too old place
Stayed 5 nights in Jul 2019
Response from HOTEL ROMANO PALACE on 16 Jul 2019
Dear guest, we appreciate your preference and it is a pleasure your stay with us, s working in the remodeling of the facilities to provide an excellent service.

10/10 Excellent

Verified traveller

Stayed 6 nights in Jun 2019
Response from HOTEL ROMANO PALACE on 12 Jun 2019
Estimada huésped, es un gusto para nosotros cubrir sus expectativas y que su estancia haya sido placentera con nosotros le agradecemos preferencia, considere Hotel Romano Palace su casa.

10/10 Excellent

Katherine, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and management the best! My room attendant each year treats me with most care! Thank you to always providing wonderful service.
Stayed 8 nights in May 2019
Response from HOTEL ROMANO PALACE on 29 May 2019
Dear guest, we appreciate your preference to the hotel and we wait for you with open arms for your next accommodation to continue fulfilling your expectations

6/10 Okay

Gera, Arkansas

Disliked: Property conditions & facilities
They do not need to charge for the parking lot. I give them 3 Star
Stayed 3 nights in Apr 2019
Response from HOTEL ROMANO PALACE on 29 May 2019
Dear guest, we appreciate your comments and we continue striving to offer you a better service.