Royal palace and top notch staff
Extremely opulent palace, but beyond this what we will remember is the quality of service: our butler Naremdra went over and above what he needed to help us. The staff and the management of the hotel do really care and that makes a huge difference. We encountered a situation where my mother in law and my 2 year old got bullied by one of the overnight customers. The hotel could have ignored it, but they took it seriously, escalating it to management and investigated it and made sure they understood what happened, and even if they could not do anything about it they made sure everyone had a relaxing experience in the Spa to forget the incident. It made the difference between good ending holidays and bad! Thank you to all the management of the Emirates palace and our butler, you made our holidays even more enjoyable!