Ratings based on 431 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

The best hotel we will go back soon

Posted 31-May-2017
Friendly staff best location near the beach and nice amenities for children
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Royal palace and top notch staff

Posted 28-May-2017
Extremely opulent palace, but beyond this what we will remember is the quality of service: our butler Naremdra went over and above what he needed to help us. The staff and the management of the hotel do really care and that makes a huge difference. We encountered a situation where my mother in law and my 2 year old got bullied by one of the overnight customers. The hotel could have ignored it, but they took it seriously, escalating it to management and investigated it and made sure they understood what happened, and even if they could not do anything about it they made sure everyone had a relaxing experience in the Spa to forget the incident. It made the difference between good ending holidays and bad! Thank you to all the management of the Emirates palace and our butler, you made our holidays even more enjoyable!
5 out of 5
Recommended
for Everyone
by A verified traveller from Delhi (india )

Perfect place in Abu dabhi ...Really awesome

Posted 28-May-2017
Pros: The POOL / beach Infact the whole hotel ..... AWESOME ....
Cons: Don't think so
Location: The location is great , Marina mall is near by , , Ethihad towers just accords street Taxi available 24 hrs ......
To stay in EMIRATES PALACE .... It was Awsome ...i along with my wife and Two kids , had a blast at the hotel .its was exceptional The kids love the pool , beach side , what to say , we were upgraded to the Palce Siute by Mr NIELS ( at the reception ) was the Icing on the Cake . Highly recommend for the family ......and like to thank the whole team of EMIRATES palace to make our stay a mmemorable one ...
3 out of 5
by A verified traveller

Don't believe the hype

Posted 19-May-2017
Needs a renovation, confused staff, smells bad, much much better hotels in AD for half the price, basic
5 out of 5
by aparna

extremely beautiful, truly palacial

Posted 06-Mar-2017 on Hotels
We have traveled around the world but this property is of a different level all together. We felt like royalty during our stay. My husband and I were celebrating our 25th anniversary and also attending a family wedding. We also enjoyed services of our private butler. Will definitely go back for a week just to enjoy the hotel again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Abu Dhabi

Overrated and Overpriced

Posted 21-Feb-2017
Pros: Hotel and grounds are exceptional.
Cons: Room facilities should match and surpass that of other high end hotels.
Location: Excellent location in the heart of the city.
The hotel and its grounds are exceptional and should be experienced at least once, however after that I feel the whole experience is overpriced and overrated. The room and service provided is no more than you would receive at other high end hotels. Things that you would expect to be provided as standard within your room such as tea and coffee are all chargeable at the palace. We stayed as part of our 10th wedding anniversary which was made known the hotel well in advance however other than the check-in staff wishing us "Happy Anniversary" no other acknowledgement was made by the hotel. Other hotel groups have always at least placed flowers within our room. We had requested an upgraded room (which we were willing to pay) but we were informed the hotel was full and a diamond room was not available, however during our stay the hotel almost felt deserted. I cannot believe that they were more than 20% capacity during our stay. Overall we felt disappointed as we had expected so much from our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from BA

Superb facilities, beach and common areas, OK room

Posted 06-Feb-2017
The hotel common areas, beach cafes and restaurants are amazing. The rooms are not that impressive though, I got the Pearl Room and it is nice with a beautiful balcony, however the decoration is not as per the rest of the hotel quality and the tv is awkwardly placed on an angle not facing the bed. You can get nicer rooms in Abu Dhabi for that price.
5 out of 5
by bogdan

Superb hotel

Posted 03-Jan-2017 on Hotels
the weather was nice the service was beyond expectation the palace is a real breathtaking beauty we felt like royalties an amazing experience
3 out of 5
by A verified traveller

security issues

Posted 01-Dec-2016
Very dissatisfied with the security element of our stay. Everywhere we went in the hotel we were challenged by security. We didn't feel like guests but like imposters. I did complain twice only to be told very little could be done as there were VIP's staying the hotel. Obviously we weren't important enough. Very sad as we had stayed 3 years previous and had wanted to return for my 50th birthday at F1 time. The hotel really had lost its sparkle for me and I won't be returning anytime soon.
5 out of 5
by A verified traveller

Glamorous hotel.

Posted 12-Nov-2016 on Hotels
The hotel is amazing. The staff were excellent. We would advise the half-board.