Ratings based on 96 Verified Reviews

3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jan-2018
Nearest mall is Abu Dhabi mall. Conveniently located with km supermarket and a few food stores within walking distance. Excellent check in and out time. Morning staff extremely helpful. Room is decent.
1 out of 5
by A verified traveller from Kuwait

Hotel Experience

Posted 01-Dec-2017
Pros: There was nothing I like about this hotel..
Cons: To have the management to looking the reviews I have spoken about today.
Location: The location was good I was able to go to the store around the corner and purchase food.
What was advertised on your webpage was not what the hotel offers: 1. On your webpage Superior room is suppose to accommodate three people the room that I had could barely accommodate two people. 2. On your webpage it says it has a restaurant and room service but in reality there is no restaurant in the hotel and they have to order from a another hotel for your order. 3. The customer service is very poor and professionalism is not upheld in this hotel.
4 out of 5
by Waleed

Posted 22-Sep-2017 on Hotels
Comment from Hotel Management
25-Oct-2017
Dear, Thank you for your valuable time to write your review about your recent stay at The KingsGate Hotel Abu Dhabi, It is only through constructive feedback that we can strive to better our product and refine our services. I would like to sincerely apologize regarding the inconvenience faced during your stay in regards to the valet parking and the carpet, I have met with the concerned department head to action it on an urgent basis and assure it doesn’t happen again. We assure that this is an individual event and doesn’t reflect the standard of our hotel nor the standard of our company. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated. My team and I will do our best to prevent problems from recurring. Hence, and we wish to personally welcome you back soon at the KingsGate Hotel Abu Dhabi.
3 out of 5
by A verified traveller from Washington DC

More a man's hotel than a family one

Posted 17-Sep-2017
Pros: Location, price, walk in a group, dirty streets, smell of garbage, but the city office was quick to answer my call and send someone to clean things
Cons: Service attitudes on a weekend, upkeep of the bathroom, one towel for two people, no face cloths, hand towels, or bathmat. I asked the cleaner.
Location: Shopping, hospital, pharmacy, Abu Dhabi Mall, Al Wahda Mall, beach within 5 minutes...
For the most part I enjoyed my stay, although my room was not ready upon arrival and I arrived after 330pm due to heavy traffic and road construction. The original staff at the reception were a mixed blessing. The gentleman curt and really unfriendly from the point of a village boy, visiting the big city of Abu Dhabi. The woman was warm to tepid, not even a smile from either of them until I stopped, stared them straight in the eyes and smiled, saying "THANK YOU", when I really wanted to say, "you must not enjoy your work, you seem so unenthusiastic and limp". I took a different room so that I could sleep quickly. The bath was old but very clean and the maintenance/security crew were SUPERIOR, very warm and helpful, fixing my small complaint quickly. Location is great from my point of view. Easy to walk, shop, hospital, beach, taxis, etc. BUT don't walk outside after midnight, hookers walking the street, men passing out escort cards, sticking them on the vehicles. I was asked twice if I wanted sex which was OFFENSIVE. It is NOT a family hotel or area. I would say there are good places to eat and things to see within 10 minutes walk though. I was greeted by a couple of VERY NICE, helpful, warm and pleasant receptionists and bellman on the way out. The exit was very quick. Park your own car and be prepared to pay for the space before going to bed, (front desk helped me with that). I thought it was an average place to stay, might stay again, not sure yet.
Comment from Hotel Management
25-Oct-2017 by Reservation, Hotel Management
Dear Valuable Guest, Warm greetings from KingsGate hotel Abu Dhabi by Millennium hotels and resorts and thank you for your valuable time to write your review about our hotel, It is only through valued comments & feedback that we can strive to better our product and refine our services. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities and your willingness to share your recent experience is genuinely appreciated. Kindly be informed that All On-line rates are not fixed and are changing on timely basis depending on the hotels' availability. However, we will be looking into the point highlighted in order to provide you of better service in the future. My team and I will do our best to continue providing our world class service to meet and even exceed your expectations. Again thank you very much for staying with us and we look forward to welcoming you back at the KingsGate hotel Abu Dhabi by Millennium hotels and resorts. Bassam Zakaria General Manager
4 out of 5
by Yousaf Rizwan from Jumeirah Lake Towers, Lake Point Tower

Posted 30-Jun-2017 on Hotels
Comfortable!!
Comment from Hotel Management
18-Jul-2017
Dear Valued guest, I sincerely thank you for taking the time to write your review. It was indeed great pleasure to serve you. We have shared your review with all our team members which was received with total motivation & eagerness to serve all our guests with personalized attention to their individual needs. We look forward to welcoming you back in the near future and have the opportunity to serve you again. Sincerely yours Bassam Zakaria General Manager
4 out of 5
by Dennis E

Posted 05-May-2017 on Hotels
Comment from Hotel Management
15-May-2017
Dear Valued Guest, I sincerely thank you for taking the time to write your review. It was indeed great pleasure to serve you. We have shared your review with all our team members which was received with total motivation & eagerness to serve all our guests with personalized attention to their individual needs. We look forward to welcoming you back in the near future and have the opportunity to serve you again. Sincerely yours. Bassam Zakaria. General Manager
4 out of 5
by Muhammad Sohail

Good

Posted 26-Apr-2017 on Hotels
Good Hotel Good stay Price z fluctuating too much...since it is three star, the price should be at minimum level compare to others.
Comment from Hotel Management
15-May-2017
Dear Valued Guest, I sincerely thank you for taking the time to write your review. It was indeed great pleasure to serve you. We have shared your review with all our team members which was received with total motivation & eagerness to serve all our guests with personalized attention to their individual needs. We look forward to welcoming you back in the near future and have the opportunity to serve you again. Sincerely yours. Bassam Zakaria. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2017
Switches are not working properly. Tv channels hard to navigate. Arabian tv channels available only. Housekeeping inconsistent.
Comment from Hotel Management
15-May-2017 by rsvn, Hotel Management
Dear Valued Guest, I sincerely thank you for taking the time to write your review. It was indeed great pleasure to serve you. We have shared your review with all our team members which was received with total motivation & eagerness to serve all our guests with personalized attention to their individual needs. We look forward to welcoming you back in the near future and have the opportunity to serve you again. Sincerely yours. Bassam Zakaria. General Manager
3 out of 5
by Tarik

This traveller left a rating score only Posted 12-Apr-2017 on Hotels
4 out of 5
by Hikmat

This traveller left a rating score only Posted 12-Mar-2017 on Hotels