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Reviews of Kingsgate Hotel Abu Dhabi

3 out of 5
Kingsgate Hotel Abu Dhabi
A1 Salam Street, Tourist Club Area, Abu Dhabi

Reviews

7.6

Good

Rating 10 - Excellent. 43 out of 161 reviews" "
Rating 8 - Good. 68 out of 161 reviews" "
Rating 6 - Okay. 31 out of 161 reviews" "
Rating 4 - Poor. 10 out of 161 reviews" "
Rating 2 - Terrible. 9 out of 161 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arash

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks But they don’t let to bring my breakfast to my room
Stayed 2 nights in Feb 2024
Response from Ekramy Agaiby on 8 Mar 2024
Dear Arash,Thank you very much for choosing Kingsgate Abu Dhabi hotel as your preferred place to stay. And the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,Ekramy AgaibyAssistant Front Office Manager

10/10 Excellent

Ikramova

Nice
Stayed 2 nights in Jan 2024
Response from Ekramy Agaiby on 8 Mar 2024
Dear Ikramova,Thank you very much for choosing Kingsgate Abu Dhabi hotel as your preferred place to stay. And the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,Ekramy AgaibyAssistant Front Office Manager

10/10 Excellent

Windie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrive I was greeted by Islam overall all the staff that I strike a conversation with was very friendly, professional, and caring about their guests and Any question if they don’t know they’ll ask for you great service. I was very thankful for it their kindness
Stayed 3 nights in Sep 2023
Response from Arianne Alisaca on 20 Sept 2023
Dear Sir ,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time to share your feedback.We are glad to know that your stay was good and we appreciate your positive comment.We apologize for the inconvenience that you experience during your stay, please note that this information has been passed on to our concerned department,Thank you and we look forward to welcoming you again.Kind Regards,Arianne AlisacaFront Office Shift Leader

10/10 Excellent

Khalifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mina Atito Duty Manager on 6 Sept 2023
Dear Mr. Khalifa,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,Mina AtitoDuty Manager

8/10 Good

Asif, Woodbury

Stayed 3 nights in Aug 2023
Response from Arianne Alisaca on 26 Sept 2023
Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind RegardsReservation Team

2/10 Terrible

Ahmad altaib, Seattle

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First thing there is NO PARKING at the property. Poor internet connection, not clean, AC is very noisy, and the bathtub is a nightmare from cleanness and overall condition. The big surprise is you will definitely find insects and cockroaches, first thing picture them as evidence, and the management will give you an upgrade to a room that looks like yours then the next day you will find insects and you will get another upgrade for a room that looks like yours but a bigger fridge ... so on so on so on...
Response from Mina Atito Duty Manager on 11 Mar 2023
Dear Mr. Ahmed,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time to share your feedback.We apologize for the inconvenience that you experience during your stay, please note that this information has been passed on to our concerned department,We hope to be able to welcome you back on a return visit to Abu Dhabi, Kindly share your contact details to my email and I will contact you shortly as I will be more than happy to have your detailed feedback.Kind Regards,

10/10 Excellent

rayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Mina Atito Duty Manager on 28 Feb 2023
Dear Mr. Rayan,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good stay near the centre.
Stayed 2 nights in Jan 2023
Response from Arianne Alisaca on 30 Jan 2023
Dear Sir/Maam,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,Reservation Team

10/10 Excellent

ROSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Arianne Alisaca on 12 Jan 2023
Dear Ms. Rosa,I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,Arianne Alisaca

8/10 Good

Emma

Liked: Cleanliness, staff & service
The staff were very friendly and helpful and the hotel is in a handy location. It feels a little shabby though - frayed towels/bathmats and rather a bare room. Price was fair for the condition
Response from Mina Atito Duty Manager on 20 Dec 2022
Dear Mrs. Emma,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

4/10 Poor

Hossein

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vertical very poor
Stayed 2 nights in Nov 2022
Response from Mina Atito Duty Manager on 24 Nov 2022
Dear Mr. Hossein,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time to share your feedback.We apologize for the inconvenience that you experience during your stay, please note that this information has been passed on to our concerned department,We hope to be able to welcome you back on a return visit to Abu Dhabi, Kindly share your contact details to my email and I will contact you shortly as I will be more than happy to have your detailed feedback.Kind Regards,

6/10 Okay

Diyar

Stayed 2 nights in Nov 2022
Response from Mina Atito Duty Manager on 7 Oct 2023
Dear Mr. Diyar,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

8/10 Good

SASHA

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Mina Atito Duty Manager on 5 Oct 2022
Dear Mr. Sasha,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell awful
Stayed 1 night in Sep 2022
Response from Mina Atito Duty Manager on 2 Oct 2022
Dear Ms. Juan,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time to share your feedback.I am very concerned to know that your stay was not up to your expectation.Kindly share your contact details to my email and I will contact you shortly as I will be more than happy to have your detailed feedback.Kind Regards,

10/10 Excellent

SASHA

Stayed 1 night in Sep 2022
Response from Mina Atito Duty Manager on 2 Oct 2022
Dear Sasha,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

10/10 Excellent

Hanine

Stayed 1 night in Aug 2022
Response from Mina Atito Duty Manager on 7 Oct 2023
Dear Ms. Hanine,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

8/10 Good

Ellis, Everett

Business traveller
Liked: Cleanliness, property conditions & facilities
Likes: Staff were very professional and courteous. Room comfortable. Dislikes: food service inoperative during stay, gym closed. Door to room left unsecured after cleaning several times, however security good.
Stayed 28 nights in Apr 2022
Response from Mina Atito Duty Manager on 11 Jun 2022
Dear Ellis, Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback. I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department. Thank you and we look forward to welcoming you again. Kind Regards,

10/10 Excellent

Hemanta

Liked: Cleanliness, staff & service, room comfort
Very nice stay
Staff are well behaved. Nice hospitality.
Stayed 2 nights in Apr 2022
Response from Mina Atito Duty Manager on 11 Jun 2022
Dear Hamanta, Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback. I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department. Thank you and we look forward to welcoming you again. Kind Regards,

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Mina Atito Duty Manager on 14 Apr 2022
Dear Mr. Mohammed, Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback. I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department. Thank you and we look forward to welcoming you again. Kind Regards,

8/10 Good

Mohamed

Stayed 1 night in Jan 2022
Response from Mina Atito Duty Manager on 17 Mar 2022
Dear Mr. Mohamed, Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback. I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department. Thank you and we look forward to welcoming you again. Kind Regards,

2/10 Terrible

Lunga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Criminals
Hotel.com is terrible company. Robs people’s monies. I will never ever use it
Stayed 4 nights in Jun 2021
Response from Dani Moaccad on 23 Jun 2021
Dear Lunga , We are sorry to see your dissatisfaction of the booking source ; as my colleague explained to you that the hotel tried all possibilities ; we advise you to book directly with the hotel in future to avoid such disappointment . Best Regards Dani Moaccad Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money, great location, clean and comfortable hotel with smiling and helping staff. Considering the money one pays, it is a great hotel. Got excellent breakfast considering the covid-19 issues. Only bad part was that parking was not free, ended up paying lots on parking and not remembering the local regulations, ended up paying USD 55 as parking penalty.
Stayed 1 night in Mar 2021
Response from Dani Moaccad on 1 Apr 2021
Dear Valued Guest, Thank you very much for choosing our hotel and the time to share your feedback. We are glad to know that your stay was excellent and we appreciate your positive comments about the team & the breakfast . I am sorry to know that you struggled with finding a parking space ; we are working with the authorities to assign parking slots to the hotel. Thank you and we look forward to welcoming you again. Best Regards, Dani Moaccad Hotel Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Dani Moaccad on 29 Mar 2021
Dear Valued Guest, Thank you very much for choosing our hotel and the time to share your feedback. We are glad to know that your stay was good . Thank you and we look forward to welcoming you again. Best Regards, Dani Moaccad Hotel Manager

6/10 Okay

Christian

Stayed 1 night in Mar 2021
Response from Dani Moaccad on 28 Mar 2021
Dear Christian , Thank you very much for choosing our hotel and the time to share your feedback. Thank you and we look forward to welcoming you again. Best Regards, Dani Moaccad Hotel Manager

8/10 Good

Kamal

Liked: Staff & service, property conditions & facilities, room comfort
The room was nice,staff friendly and but need more attention for dusting as someone like me are allergy to dust
Stayed 1 night in Mar 2021
Response from DaniM on 14 Mar 2021
Dear Kamal , Thank you very much for choosing our hotel and the time to share your feedback. We are glad to know that your stay was good and we are appreciate your positive comment about the team and the room. I have noted your feedback about the dusting and it was communicated to the team for immediate action ; please accept my apology for the inconvenience caused . Thank you and we look forward to welcoming you again. Best Regards, Dani Moaccad Hotel Manager

8/10 Good

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Dani Moaccad on 11 Mar 2021
Dear Valued Guest, Thank you very much for choosing our hotel and the time to share your feedback. We are glad to know that your stay was good . Thank you and we look forward to welcoming you again. Best Regards, Dani Moaccad Hotel Manager

6/10 Okay

Ahmed

Stayed 1 night in Feb 2021
Response from Mina Atito Duty Manager on 7 Oct 2023
Dear Mr. Ahmed,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel and close to my location thereby making access to the city easier.
Stayed 8 nights in Jan 2021
Response from Dani Moaccad on 6 Feb 2021
Dear valued guest, Thank you very much for choosing our hotel and the time to share your feedback. We are glad to know that your stay was excellent and we are glad that you find our location convenient. Thank you and we look forward to welcoming you again. Best Regards, Dani Moaccad Hotel Manager

8/10 Good

Sampath

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
I stayed 4days. My stay is comfortable & its value for money. Only issue is hotel dont have parking & need to park car outside paid parking area Aed 15 for 24hours. There are more parking spaces near hotel entrance.
Stayed 4 nights in Jan 2021
Response from DaniM on 16 Jan 2021
Dear Sampath , Thank you very much for choosing Kingsgate Hotel Abu Dhabi and for the time taken to share your comments . I am glad to know that your stay was good and we appreciate your positive comment about the comfort . I have noted your comment about the parking availability , kindly note that we are working with the authorities to assign parking spaces for the hotel. Looking forward to welcoming you again in your second home “Kingsgate Hotel Abu Dhabi. Best Regards Dani Moaccad Hotel Manager

10/10 Excellent

Noshan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from DaniM on 16 Jan 2021
Dear Noshan , Thank you very much for choosing Kingsgate Hotel Abu Dhabi and for the time taken to review our hotel . I am glad to know that your stay was excellent . Looking forward to welcoming you again in your second home “Kingsgate Hotel Abu Dhabi. Best Regards Dani Moaccad Hotel Manager

6/10 Okay

Louise

Travelled with family
Liked: Cleanliness, room comfort
Low cost stay in Abu Dhabi
This Hotel has paid parking directly outside at 2aed/hr or 15aed/24 hr. The Hotel is a room only. There is no restaurant, no room service and no mini bar fridge inside the room but, the Hotel do allow food and food delivery from outside. The Conditon of the room was clean and average and the bed was very comfortable. This hotel is very basic and good, if all you need is somewhere to sleep for the night and at a very reasonable price. The location is good and easy to find a Taxi and to get around Abu Dhabi.
Stayed 1 night in Nov 2020
Response from Mina Atito Duty Manager on 7 Oct 2023
Dear Mr. Louise,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
Stayed 1 night in Nov 2020
Response from Mina Atito Duty Manager on 7 Oct 2023
Dear Mr. Bradley,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

8/10 Good

Yasser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Mina Atito Duty Manager on 7 Oct 2023
Dear Mr. Yasser,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

6/10 Okay

Verified traveller

Stayed 3 nights in May 2020
Response from Mina Atito Duty Manager on 7 Oct 2023
Dear Sir/Madam,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

8/10 Good

Tajussubqi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Very Good location and hotel
Stayed 1 night in Feb 2020
Response from DaniM on 4 Mar 2020
Dear Tajussubqi , Thank you very much for choosing our hotel and the time to share your feedback. We are glad to know that your stay was good and we appreciate your positive comment. Thank you and we look forward to welcoming you again. Best Regards, Dani Moaccad Hotel Manager

10/10 Excellent

Ashok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from DaniM on 4 Mar 2020
Dear Ashok , Thank you very much for choosing our hotel and the time to share your feedback. We are glad to know that your stay was good. Thank you and we look forward to welcoming you again. Best Regards, Dani Moaccad Hotel Manager

6/10 Okay

Srijana

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from DM on 5 Feb 2020
Dear Srijana, Thank you very much for choosing our hotel and the time to share your feedback. Thank you and we look forward to welcoming you again. Best Regards, Dani Moaccad Hotel Manager

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
It’s in a good location.itis near to the city centre.
Stayed 17 nights in Dec 2019
Response from DM on 5 Feb 2020
Dear valued guest, Thank you very much for choosing our hotel and the time to share your feedback. We are glad to know that your stay was good and we appreciate your positive comment. Thank you and we look forward to welcoming you again. Best Regards, Dani Moaccad Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where very helpful and hotel is very handy place
Stayed 3 nights in Nov 2019
Response from Dani Moaccad on 8 Dec 2019
Dear Valued Guest, Thank you very much for choosing Kingsgate Hotel Abu Dhabi and for the time taken to post your comments. I am glad to know that your stay was excellent and we appreciate your positive feedback about the hotel team; your valuable feedback has been shared with him. Looking forward to welcoming you again in your second home “Kingsgate Hotel Abu Dhabi" . Best Regards Dani Moaccad Hotel Manager

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service
Not a bad short stay
Very helpful reception staff Ok place
Stayed 2 nights in Nov 2019
Response from Kingsgate Hotel Abu Dhabi on 8 Dec 2019
Dear Valued Guest, Thank you very much for choosing Kingsgate Hotel Abu Dhabi and for the time taken to post your comments. I am glad to know that your stay was excellent and we appreciate your positive feedback about the hotel team; your valuable feedback has been shared with him. Looking forward to welcoming you again in your second home “Kingsgate Hotel Abu Dhabi" . Best Regards Dani Moaccad Hotel Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2019
Response from Mina Atito Duty Manager on 7 Oct 2023
Dear Sir/Madam,Thank you very much for choosing Kingsgate hotel as your destination in Abu Dhabi and the time for sharing your feedback.I am honored to learn that you had a remarkable time with us. Our team is continuously committed to providing the best experience for our guests and thus, Your positive feedback and comments are truly important to us and all have been passed on to our concerned department.Thank you and we look forward to welcoming you again.Kind Regards,

4/10 Poor

khadim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Takawira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is totally different from what they show in pictures.It a complete dissapointment.The bed and bathroom was a mess ,No comfort.There is no English channels on the television.There is no enough parking .The parking was very small and full already so I heard to park across the road where the is parking for residences and i got fine for that and my car was taken by police and i heard to pay AED650 to get my car back on top of the AED15 I paid at the hotel for parking .I wouldnt recommend anyone for this hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nearest mall is Abu Dhabi mall. Conveniently located with km supermarket and a few food stores within walking distance. Excellent check in and out time. Morning staff extremely helpful. Room is decent.
Stayed 5 nights in Dec 2017

2/10 Terrible

Timothy, Kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Experience
What was advertised on your webpage was not what the hotel offers: 1. On your webpage Superior room is suppose to accommodate three people the room that I had could barely accommodate two people. 2. On your webpage it says it has a restaurant and room service but in reality there is no restaurant in the hotel and they have to order from a another hotel for your order. 3. The customer service is very poor and professionalism is not upheld in this hotel.
Stayed 3 nights in Nov 2017

8/10 Good

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Dear, Thank you for your valuable time to write your review about your recent stay at The KingsGate Hotel Abu Dhabi, It is only through constructive feedback that we can strive to better our product and refine our services. I would like to sincerely apologize regarding the inconvenience faced during your stay in regards to the valet parking and the carpet, I have met with the concerned department head to action it on an urgent basis and assure it doesn’t happen again. We assure that this is an individual event and doesn’t reflect the standard of our hotel nor the standard of our company. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities, therefore be assured that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated. My team and I will do our best to prevent problems from recurring. Hence, and we wish to personally welcome you back soon at the KingsGate Hotel Abu Dhabi.

6/10 Okay

Sunshine, Washington DC

More a man's hotel than a family one
For the most part I enjoyed my stay, although my room was not ready upon arrival and I arrived after 330pm due to heavy traffic and road construction. The original staff at the reception were a mixed blessing. The gentleman curt and really unfriendly from the point of a village boy, visiting the big city of Abu Dhabi. The woman was warm to tepid, not even a smile from either of them until I stopped, stared them straight in the eyes and smiled, saying "THANK YOU", when I really wanted to say, "you must not enjoy your work, you seem so unenthusiastic and limp". I took a different room so that I could sleep quickly. The bath was old but very clean and the maintenance/security crew were SUPERIOR, very warm and helpful, fixing my small complaint quickly. Location is great from my point of view. Easy to walk, shop, hospital, beach, taxis, etc. BUT don't walk outside after midnight, hookers walking the street, men passing out escort cards, sticking them on the vehicles. I was asked twice if I wanted sex which was OFFENSIVE. It is NOT a family hotel or area. I would say there are good places to eat and things to see within 10 minutes walk though. I was greeted by a couple of VERY NICE, helpful, warm and pleasant receptionists and bellman on the way out. The exit was very quick. Park your own car and be prepared to pay for the space before going to bed, (front desk helped me with that). I thought it was an average place to stay, might stay again, not sure yet.
Stayed 1 night in Sep 2017
Response from Reservation on 25 Oct 2017
Dear Valuable Guest, Warm greetings from KingsGate hotel Abu Dhabi by Millennium hotels and resorts and thank you for your valuable time to write your review about our hotel, It is only through valued comments & feedback that we can strive to better our product and refine our services. Every hotel is defined by the quality of service that it provides to its guests. Our success is measured by how our guests evaluate our services and facilities and your willingness to share your recent experience is genuinely appreciated. Kindly be informed that All On-line rates are not fixed and are changing on timely basis depending on the hotels' availability. However, we will be looking into the point highlighted in order to provide you of better service in the future. My team and I will do our best to continue providing our world class service to meet and even exceed your expectations. Again thank you very much for staying with us and we look forward to welcoming you back at the KingsGate hotel Abu Dhabi by Millennium hotels and resorts. Bassam Zakaria General Manager

8/10 Good

Yousaf Rizwan, Jumeirah Lake Towers, Lake Point Tower

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable!!
Stayed 2 nights in Jun 2017
Dear Valued guest, I sincerely thank you for taking the time to write your review. It was indeed great pleasure to serve you. We have shared your review with all our team members which was received with total motivation & eagerness to serve all our guests with personalized attention to their individual needs. We look forward to welcoming you back in the near future and have the opportunity to serve you again. Sincerely yours Bassam Zakaria General Manager

8/10 Good

Dennis E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Valued Guest, I sincerely thank you for taking the time to write your review. It was indeed great pleasure to serve you. We have shared your review with all our team members which was received with total motivation & eagerness to serve all our guests with personalized attention to their individual needs. We look forward to welcoming you back in the near future and have the opportunity to serve you again. Sincerely yours. Bassam Zakaria. General Manager