Ratings based on 460 Verified Reviews

4.7 out of 5
91% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Los Angeles

Beautiful Hotel but needs attention to details.

Posted 03-Nov-2017
Beautiful property, unique location and landmark building but facilities are not according to what they charge. Its not acceptable to have carpet stains and dirty furniture, at least not for a 5star. Management and staff are extremely nice and made best efforts to provide a better room. Hotel needs a remodel urgently, bathrooms are dated and rooma feel tired.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Best of the best

Posted 17-Sep-2017
A great hotel to stay in. Great staff , great breakfast and great. Service . I will be delighted to stay there again.
2 out of 5
by A verified traveller

Unfriendly staff

Posted 15-Sep-2017
Pros: The place is gorgeous and spotless Breakfast buffet was amazing Cons Very rude and unfriendly staff if you are women. Felt unwelcome bed was hard as a stone very uncomfortable with a lump in the middle. No pictures allowed in lobby area They sent to my room a bottle of champagne made it look like if it was free. When I called later to ask, it was not, very bad taste Overall I don't recommend this hotel
2 out of 5
by A verified traveller from Mexico City

Disappointed

Posted 15-Sep-2017
Thought it was going to be amazing but I definitely never going back there Very rude and unfriendly staff if you are women. Men are treated as boss but the opposite with women, and I was traveling with my 25 and 21 girls and wife. The place is amazing and impecable, everything is clean as new. But the matress was hard and uncomfortable with a lump in the middle, not the kind of bed you want when your paying. When I was settling in my room the butler came with a bottle of champagne and some orange juice, like if it was complementary and put it in the table welcoming us. Later I called to ask if it was really a comp but no, it's was near 150 dollars only the juice was a comp. Very bad taste. Breakfast buffet was amazing But overalls I will never come back there, specially for the disrespect they still have for women Another thing that make felt unwelcome was that no pictures are allowed in lobby area, and as I said I was traveling with 2 girls that love pictures everywhere.
5 out of 5
Recommended
for Everyone
by A verified traveller from surrey

Outstanding

Posted 02-Sep-2017
The most fantastic place we have ever stayed! We want to go back already. Everything was perfect - pure luxury - wonderful staff, spotlessly clean, excellent security. Another wonder of the world has been created!
5 out of 5
by Ahmed

This traveller left a rating score only Posted 20-Aug-2017 on Hotels
5 out of 5
by Kashif

This traveller left a rating score only Posted 18-Aug-2017 on Hotels
5 out of 5
by A verified traveller

Posted 11-Aug-2017 on Hotels
Amazing in every way
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 29-Jul-2017 on Hotels
5 out of 5
by Babak

Great Hotel

Posted 17-Jul-2017 on Hotels
While this is a top notch hotel with amazing facilities, the service is spotty and unpredictable at times. Sometimes it takes 2 minutes to deliver ice to your room, and sometimes 30 minutes. Overall a great hotel.