Ratings based on 420 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller from Abu Dhabi

Overrated and Overpriced

Posted 21-Feb-2017
Pros: Hotel and grounds are exceptional.
Cons: Room facilities should match and surpass that of other high end hotels.
Location: Excellent location in the heart of the city.
The hotel and its grounds are exceptional and should be experienced at least once, however after that I feel the whole experience is overpriced and overrated. The room and service provided is no more than you would receive at other high end hotels. Things that you would expect to be provided as standard within your room such as tea and coffee are all chargeable at the palace. We stayed as part of our 10th wedding anniversary which was made known the hotel well in advance however other than the check-in staff wishing us "Happy Anniversary" no other acknowledgement was made by the hotel. Other hotel groups have always at least placed flowers within our room. We had requested an upgraded room (which we were willing to pay) but we were informed the hotel was full and a diamond room was not available, however during our stay the hotel almost felt deserted. I cannot believe that they were more than 20% capacity during our stay. Overall we felt disappointed as we had expected so much from our stay.
4out of 5
Recommended
for Everyone
by A verified traveller from BA

Superb facilities, beach and common areas, OK room

Posted 06-Feb-2017
The hotel common areas, beach cafes and restaurants are amazing. The rooms are not that impressive though, I got the Pearl Room and it is nice with a beautiful balcony, however the decoration is not as per the rest of the hotel quality and the tv is awkwardly placed on an angle not facing the bed. You can get nicer rooms in Abu Dhabi for that price.
3out of 5
by A verified traveller

security issues

Posted 01-Dec-2016
Very dissatisfied with the security element of our stay. Everywhere we went in the hotel we were challenged by security. We didn't feel like guests but like imposters. I did complain twice only to be told very little could be done as there were VIP's staying the hotel. Obviously we weren't important enough. Very sad as we had stayed 3 years previous and had wanted to return for my 50th birthday at F1 time. The hotel really had lost its sparkle for me and I won't be returning anytime soon.
5out of 5
by A verified traveller

Glamorous hotel.

Posted 12-Nov-2016 on Hotels
The hotel is amazing. The staff were excellent. We would advise the half-board.
5out of 5
Recommended
for Everyone
by A verified traveller from NYC, United States of America

Fantastic Hotel

Posted 02-Nov-2016
Pros: The hotel grounds are amazing
Cons: Everything was perfect
Location: Beach. Try 300 at Etihad Towers Jumeira. Don't bother with the Heritage Village
Absolutely fantastic hotel by any measure. Luxurious beyond belief. Amazing beach. Great restaurants on the property.
4out of 5
by A verified traveller

Posted 02-Nov-2016 on Hotels
Excellent hotel for outdoor activities.. unfortunately no cafe maker or cattle in room and very expensive room service and drinks generally
5out of 5
by A verified traveller

Amazing stay

Posted 17-Oct-2016 on Hotels
Another Amazing stay at Emirates Palace. All Staff very informative and welcoming.
5out of 5
Recommended
for Everyone
by A verified traveller

Exqusisite Hotel

Posted 16-Oct-2016
You will not regret this experience! The hotel is amazing from the moment you arrive until you depart.
5out of 5
by A verified traveller

Fabulous legendary stay

Posted 02-Oct-2016 on Hotels
This hotel is simply FABULOUS!! The level of luxury blew up my mind. Excellent serivce, welcoming staff and lot of free activities to do including lazy river, water slides, football field, free kayak, tennis court, bicycles and many more. Areas to enhance: 1- no coffee machine in the room 2- add music to the adults pool
4out of 5
by A verified traveller

EXCELLENT - Except check in Delays

Posted 17-Sep-2016 on Hotels
Excellent Hotel as expected from a 7 star resort, but an hour delay just to reach the check in desk and another 2 hours to get your room just doesn't cut it for a luxury establishment. They upgraded us to the Royal suite but 1 day lost just to get our room. Other than that the Suite was AMAZING, set over 3000 sq ft with a huge master bedroom, massive living room and a dining room and a kitchen area. It was past impressive and very very comfortable. Butler service was included as with any suite at the hotel. Complimentary soft drinks and water was provided and there was a lounge (as with all suites) for refreshments. The kids pool has 2 slides and a lazy river which were very relaxing and a hit with the kids. Saw some camels on the beach and were offered complimentary camel rides. Breakfast was as expected from any 5 star resort with a good selection and eggs cooked to order. I would recommend this hotel to all, it is a must have on your bucket list. However a note to the Hotel if reading this review, Please look into the check in procedures. I have been to hotels/resorts worldwide and never had to wait an hour to check in despite rush and heavy bookings.