Never stay again in this hotel
Posted 26-Jun-2016 on Hotels
It was a bad choice to stay there where I faced a lot of problems for first time in booking hotels with this hotel ,
1-they don't give the same room as booked and they said that we have specific rooms for hotels.com and it's a big contravercy because I booked two rooms one for friend husband and wife and one for kids and they put them apart one in low floor and kids on highest floor
2-paying extra fees to bring the kids in the same floor with the same type of room we had booked
3-extra feed was so high
4-extra fees for parking
5-it's unbelievable to kick the kids in high floor and that make you feel in way or in other is just to gain extra money
6-what they mean by what they say that we have spicific room for hotels.com and is that mean they put a room only one room in each floor for hotels.com or that means it's the lower class one or bad type one ,,,,it needs explanation
Comment from Hotel Management
05-Jul-2016 by William, Hotel Management
Dear Valued Guest,
Firstly, thank you for staying with us and for taking the time to write a detailed review of our accommodations, facilities.
I am extremely sorry to learn regarding the discomfort and inconvenience.
I have also noted your comments especially the areas where you felt needs attention. We will look into these points and action accordingly.
Nonetheless, I would like to thank you for your constructive feedback. It is truly appreciated as it will enable us to overcome our shortfalls and help us to serve our valued guest better.
We look forward to welcoming you back to Al Rawda Arjaan in the near future.