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Reviews of Big Country Hotel & Suites

2.5 out of 5
Big Country Hotel & Suites
3010 Catclaw Drive, Abilene, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1010 reviews" "
Rating 8 - Good. 306 out of 1010 reviews" "
Rating 6 - Okay. 110 out of 1010 reviews" "
Rating 4 - Poor. 85 out of 1010 reviews" "
Rating 2 - Terrible. 59 out of 1010 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Victor, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place no breakfast
Stayed 2 nights in Mar 2024
Response from David B, General Manager on 25 Mar 2024
Good morning Victor, thank you for taking the time to post your review, we are currently rolling out a new breakfast program for our newly renovated hotel & will begin serving breakfast shortly! Come back & see us anytime!

10/10 Excellent

Janice

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very loud. So it made it hard to sleep.
Stayed 1 night in Mar 2024
Response from David B, General Manager on 25 Mar 2024
Hi Janice, thank you for taking the time to post your feedback. We appreciate the score, despite the fact you didn't quite get the sleep you were looking for. Please feel free to reach out to let us know what we could do to improve in the future.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The different seating options in the lobby along with how the bar and dining area are set up is really nice and I really seen it as somewhere I could sit and enjoy a beverage or company while staying at the Inn
Stayed 1 night in Mar 2024
Response from David B, General Manager on 25 Mar 2024
Thank you for taking the time to post such a great review! We welcome you back anytime!

10/10 Excellent

Adara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great updates being done here. Staff is amazing and very accommodating. I would check with the property to make sure the breakfast, spa, and pool are ready. Expedia has not updated this listing.
Stayed 2 nights in Mar 2024
Response from David B, General Manager on 20 Mar 2024
Thank you Adara, I am so sorry the updates were not visible on your end--I personally changed these details when construction began. I will double back with Expedia to see what happened. Nevertheless, we appreciate you & welcome you back to see us anytime!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in Mar 2024
Response from David B, General Manager on 18 Mar 2024
Hi Marilyn! We appreciate your kind feedback & welcome you back to see us anytime!

10/10 Excellent

Genita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Front desk receptionist Helen is such an amazing worker willing to go far and beyond for guests
Stayed 3 nights in Mar 2024
Response from David B, General Manager on 18 Mar 2024
We sincerely appreciate your feedback & welcome you back to our hotel anytime!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Would visit again for sure.
Stayed 1 night in Mar 2024
Response from David B, General Manager on 18 Mar 2024
Thank you so much for your awesome review! Come back & see us anytime!

10/10 Excellent

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. Looks like it was newly renovated. Extremely comfortable bed and all staff was very friendly and kind. Highly recommend!
Response from David B, General Manager on 14 Mar 2024
Brooke, you are a doll & we greatly appreciate your feedback! Come back & see us anytime!

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is being renovated, but there was no noise (Saturday). Staff was attentive and polite. There's plenty of parking, and a easy location for rideshare pickup.The room was very clean and the bed (king size) was very comfortable.
Stayed 1 night in Mar 2024
Response from David B, General Manager on 11 Mar 2024
Thank you so much for your kind words! Come back & see us anytime!

6/10 Okay

Anne

The property is under renovation. Breakfast is not available “due to the renovations”. Wake up calls were not available “due to renovations “ and there were no alarm clocks in the rooms. had not been
Stayed 1 night in Mar 2024
Response from David B, General Manager on 5 Mar 2024
We are sad to see you complain about everything but the rate, our rates are low because of kitchen construction. Please choose a branded property in the future to have all the luxury amenities you desire, at luxury prices. We do not offer wake up calls as it is 2024 & every person I know has a cell phone.

8/10 Good

Stewart, Saskatoon

Travelled with partner
Hotel is good but under renovations so some emenities are missing
Stayed 1 night in Mar 2024
Response from David B, General Manager on 4 Mar 2024
Thank you for your review!

8/10 Good

Kristin, Alpharetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were in the process of remodeling so didn't have breakfast food but they did have coffee in the lobby. The room was comfortable and clean,the staff was friendly, and I would recommend it.
Stayed 1 night in Feb 2024
Response from David B, General Manager on 1 Mar 2024
Thank you for your kind review!

8/10 Good

Leslie

Stayed 1 night in Feb 2024
Response from David B, General Manager on 21 Mar 2024
Thank you for taking the time to post your feedback!

8/10 Good

Nacole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fridge didn't work and i wasn't told but everything else was great. Please hurry and bring breakfast back
Stayed 1 night in Feb 2024
Response from David B, General Manager on 26 Feb 2024
Thank you for taking the time to post your review, we appreciate your review & welcome you back anytime!

6/10 Okay

Santos

Business traveller
3/5!stars
Stayed 3 nights in Feb 2024
Response from David B, General Manager on 26 Feb 2024
Thank you for taking the time to post your review, we appreciate your review & welcome you back anytime!

10/10 Excellent

Jo Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
In the process of renovating so there was no breakfast. Very nice hotel for the price
Stayed 1 night in Feb 2024
Response from David B, General Manager on 26 Feb 2024
Thank you for taking the time to post your review, we appreciate your review & welcome you back anytime!

10/10 Excellent

LaShae

Travelled with family
Liked: Amenities
Kelly was extremely professional and sweet at check in.
Stayed 1 night in Feb 2024

10/10 Excellent

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. It’s not a flashy space, but if you need a clean safe space to stay the night with your family for a great price, I definitely recommend.
Stayed 1 night in Feb 2024
Response from David B, General Manager on 19 Feb 2024
Thank you for your kind review! I will be sure to pass your comments on to our Kelly! Thanks again!

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The staff was welcoming, one of the cleanest hotels we’ve been to, the mattress was heaven sent, and the location was near many restaurants and stores. We’d come again.
Stayed 1 night in Feb 2024
Response from David B, General Manager on 12 Feb 2024
Hi Jesus! Your comments make us glow! We are so happy you had a great say--I will be sure to pass on your comments to our housekeeping & front desk teams! Come back to see us anytime!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for a quick trip. we recommend it.
Stayed 1 night in Jan 2024
Response from David B, General Manager on 12 Feb 2024
Hi Monica! Happy Monday--thank you for taking the time to make our morning, we are delighted to read your positive comments & warmly welcome you back to see us anytime!

8/10 Good

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very updated property! It has beautiful furniture in the lobby and the furniture in the rooms is updated as well. It was clean, safe, and I received great customer service. The price for it was also very reasonable. My family and I will definitely be staying there when we visit Abilene. Some suggestions are a set or more of washers and dryers to get more laundry done.
Stayed 2 nights in Feb 2024
Response from David B, General Manager on 7 Feb 2024
Good morning Gloria! Thank you so much for your kind words. When we work the desk, we crave to hear feedback & you inspired us to keep moving in the right direction, we warmly welcome you back to see us anytime your travels bring you back to the area!

8/10 Good

Simon

Stayed 2 nights in Feb 2024
Response from David B, General Manager on 20 Mar 2024
Good morning Simon! Thank you for taking the time to post a review, come back & see us anytime!

10/10 Excellent

Crystal

Stayed 1 night in Jan 2024
Response from David B, General Manager on 20 Mar 2024
5 out of 5 is the best way to start the day! Thank you for such an awesome review, come back & see us anytime!

4/10 Poor

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David B, General Manager on 29 Jan 2024
Thank you for taking the time to review your stay. It is certainly discouraging to see such a negative review with no comments. That is like bringing a knife to a gun fight--very unfair. With no comments, how are we to know what went wrong? We aren't psychics! We provide immaculately clean rooms that I personally inspect, so I fail to see the error made on our part. You received a great room at half the price of chain hotels; we surely wished you had paid double to stay there instead.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David B, General Manager on 26 Jan 2024
Crystal, we appreciate you & welcome you guys back anytime!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David B, General Manager on 26 Jan 2024
Thank you so very much for your generous score! We welcome you back to our hotel anytime your travels bring you back to the area!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David B, General Manager on 24 Jan 2024
Hi Crystal, thank you so very much for your kind review! We warmly extend our hospitality to you anytime you are in the area! Thanks again!

10/10 Excellent

Preston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from David B, General Manager on 22 Jan 2024
Good morning Preston, thank you for your review--we warmly welcome you back to our hotel anytime! Thanka again!

4/10 Poor

Michael

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Where do i start… nowhere did it state the building was under construction and under construction is an understatement. No breakfast as advertised Front doors have to be manually opened, one elevator broken, no vending machines, Ice machines don’t work, no extra blankets or anything. They got coffee and that’s it. The room decor was not bad though the window was quite drafty. The bed was as comfortable as a hotel bed could be minus the lack of pillows. Toilet paper…. Might as well use sandpaper. There were crumbs in the bed frame The foldout bed was only meant for looks.
Stayed 2 nights in Jan 2024
Response from David B, General Manager on 22 Jan 2024
Michael, after reading your review, we wish you'd have paid the extra money to stay at a franchised property & spared us the negativity. No where on Expedia does it say we provide breakfast & I encourage you to go check, we will thank you to never stay again as I will personally cancel any reservation made by you.

8/10 Good

James

Great location! Clean rooms and fair rates!
Stayed 1 night in Jan 2024
Response from David B, General Manager on 22 Jan 2024
Hi James! Thank you for your awesome review! We appreciate you & welcome you back anytime!

8/10 Good

Evan

Stayed 1 night in Jan 2024
Response from David B, General Manager on 8 Feb 2024
Thank you for your review!

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were especially cordial and helpful. Would recommend staying here.
Stayed 1 night in Jan 2024
Response from David B, General Manager on 17 Jan 2024
Thank you so much for your incredibly kind review! We appreciate your patronage & warmly welcome you back to our hotel anytime!

6/10 Okay

ROOPA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not having a coffee maker in the room is going to prevent me from booking in future. Also, not having a blow dryer was a bummer.
Stayed 3 nights in Dec 2023
Response from David B, General Manager on 9 Jan 2024
Thank you so much for taking the time to leave your review. As an independent boutique hotel, we offer a far cheaper rate & streamline amenities: we are sorry you won't book in the future. We wish you safe & happy travels, nevertheless.

10/10 Excellent

Cristiam

Stayed 1 night in Jan 2024
Response from David B, General Manager on 29 Jan 2024
Thank you so much for your kind score! Come stay with us again anytime!

4/10 Poor

Ricky

Stayed 4 nights in Dec 2023
Response from David B, General Manager on 26 Jan 2024
2 out of 5? Sadly we cannot fix what we don't know is broken. We would love to help, but with no comments, we don't know what we could've done better! One thing for certain, you did get a great rate!

8/10 Good

Christopher

Stayed 1 night in Jan 2024
Response from David B, General Manager on 8 Jan 2024
Thank you for your generous score! We appreciate your business and welcome you back anytime!

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
As noted the property is under construction, but for what you’re getting the price is well worth it. I stay here every time I’m in Abilene and have enjoyed watching the transformation of the property. The staff is always very friendly and welcoming.
Stayed 2 nights in Dec 2023
Response from David B, General Manager on 3 Jan 2024
Hi Miles, thank you for taking the time to leave a review, we appreciate your feedback--happy new year!

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Response from David B, General Manager on 7 Feb 2024
Hi Rosemary! Thank you for your kind review! Come back & see us anytime!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from David B, General Manager on 3 Jan 2024
Thank you for taking the time to leave a review, we appreciate your feedback--happy new year!

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Dec 2023
Response from David B, General Manager on 3 Jan 2024
Hi Calvin, thank you for taking the time to leave a review, we appreciate your feedback--happy new year!

10/10 Excellent

Les, Ballinger

Liked: Cleanliness, staff & service, property conditions & facilities
Always friendly
Stayed 4 nights in Dec 2023
Response from David B, General Manager on 3 Jan 2024
Hi Les, thank you for taking the time to leave a review, we appreciate your feedback--happy new year!

8/10 Good

Mary

The room looks really old. It’s needs to be be redone. It would have been nice to have a coffee machine in the room.
Stayed 1 night in Dec 2023
Response from David B, General Manager on 25 Dec 2023
Hello, thank you for taking the time to leave a review, we would like to know more about your feedback & invite you to call the hotel & visit with us & let us know which room you were in; all our rooms have been completely refurbished.

8/10 Good

Bobby

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from David B, General Manager on 25 Dec 2023
Thank you for your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Outstanding front desk service by all. Beautiful rooms with all amenities.
Stayed 1 night in Dec 2023
Response from David B, General Manager on 25 Dec 2023
Good morning John, merry Christmas! Thank you so much for your review, come back & see us anytime!

8/10 Good

Debra Seidel

Stayed 2 nights in Nov 2023
Response from David B, General Manager on 25 Dec 2023
Thank you for your feedback! Come back & see us anytime!

8/10 Good

Dina

Travelled with family
Stayed 1 night in Dec 2023
Response from David B, General Manager on 20 Dec 2023
Thank you for taking the time to submit your review, we appreciate you & welcome you back anytime!

10/10 Excellent

Troy, elkhart

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from David B, General Manager on 20 Dec 2023
Hi Troy! Merry Christmas, thank you for your awesome review! Come back & see us anytime!

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Place was very clean. Quite place to stay.
Stayed 1 night in Dec 2023
Response from David B, General Manager on 18 Dec 2023
Thank you so much for your awesome review! Happy Holidays to you!

8/10 Good

Haleigh

Liked: Cleanliness, staff & service
The over all stay was nice! The theme of the hotel was strange and there was a lot of renovation going on. Because of this there was no
Stayed 1 night in Dec 2023
Response from David B, General Manager on 18 Dec 2023
Hello, thank you for your review; we are a boutique hotel & do not follow a particular "theme" in our hotel. We do appreciate your business!

6/10 Okay

Kashaena

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bed and blankets were my favorite part about this property. The look isnt great. They're remodeling but the colors they're going to are a little hard on the eyes. More importantly, we booked because the site had breakfast. We got there and due to remodel, there was no breakfast. There is also no coffee available in the rooms. Its just one coffee pot shared at the front desk. Other than that, it was quiet and the bed was comfortable.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Thank you for your review, we are sorry to see your comments about the lack of breakfast, I encourage you to double check for yourself, but Expedia does not say we offer breakfast. Our rates reflect our offerings--there are 3 branded properties next door that do offer extra amenities like breakfast--at almost double the price.