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"The personnel is what makes this hotel so. They were all so very helpful and friendly. There is also a beautiful park across the street. Breakfast buffet was very good."

"Great location - so much medieval history to see. Great pubs. "

"No pool due to maintenance which was a real upset. Rooms were basic, clean and no issues for the price. We had ordered connecting rooms and had to ask for the door to be opened between them. Breakfast was good only negative was the coffee machine didn’t warm the milk. We tried 3 times and it was always the same. Good for one or two nights and free parking was a bonus."

"Room was clean and bed comfortable. No refrigerator nor microwave. Hotel was reasonably priced. It was close to the bus station and cruise port. Worked great for the night before cruising."

"Vastly overpriced and understaffed for what it is. Reminded me of a 1970's idea of what a reasonable hotel was. Positives: the staff are great but not enough of them. If they're on minimum wage it's criminal, they were so busy and deserve a LOT more. Negatives: Executive room, really? Separate toilet and bathroom with 1970's rendering on the walls. The TV is one step up from Cathode ray tubes, no casting here! Air con? Nope, you get a fan, in any colour as long as its white! Restaurant, apparently opens at 6pm but no-one there til 6.45. Gave up and went to the local Italian. Breakfast, nearly £20 per person and one, yes 1 Coffee machine for a restaurant that looks like it accommodates 100+. We waited nearly 15 minutes for Coffee by which time our breakfast was cold. The hotels one and only redeeming feature is it proximity to the docks. That's it. And at £260 per night per room you know it's a scam. Avoid, stay further out of town and use the short stay car parks by the docks."

"Great location but rooms very basic and a bit tired. Ok for a short stay. Cant comment on breakfast as there was a powercut and so no breakfast. This was a street wide issue"

"Picked this hotel as a stop off for the ferry to jersey. Had everything we needed. Breakfast really good. Had to pay for parking which we didn’t really appreciate."

"Nice room hotel is in a good location "

"Scaffolding outside, very basic, guess that’s what you get for the price."