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Reviews of Stratford Manor Hotel

4 out of 5
Stratford Manor Hotel
Warwick Road Black Hill, Stratford-upon-Avon, England

Reviews

8.4

Very good

Rating 10 - Excellent. 335 out of 827 reviews" "
Rating 8 - Good. 317 out of 827 reviews" "
Rating 6 - Okay. 122 out of 827 reviews" "
Rating 4 - Poor. 33 out of 827 reviews" "
Rating 2 - Terrible. 20 out of 827 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kinwal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful hotel very clean staff great spar good wife and daughter had treatment no complaints all went well stay there again
Stayed 1 night in Mar 2024

10/10 Excellent

Stuart

Travelled with partner
Liked: Amenities
Relaxed weekend stay. Comfortable bedroom, excellent breakfast and evening food, enjoyed the pool.
Stayed 2 nights in Feb 2024
Response from VG on 13 Feb 2024
Dear Stuart.Many thanks for taking the time to leave your feedback, I am so pleased to hear that you enjoyed your weekend with us and found the food and facilities to be so good.We hope to welcome you back to the hotel again soon!Many thanks

8/10 Good

Dr SHIRAZ

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Feb 2024
Response from Loanne on 5 Feb 2024
Dear Dr Shiraz, Many thanks for the fantastic feedback. We are delighted to hear that you had a fantastic experience with us. We look forward to seeing you again soon. Many thanks!

6/10 Okay

Dawn

Travelled with partner
Upon arrival, wow what a lovely place. Reception area spacious and clean. Staff very helpful. There was only 9 guests staying here, told it was the cam before the storm. Got into or rom and nice and tidy. No glasses though for a drink for my bedside table so had to use a mug. Shower caps would of been a nice touch as well. Cold of done with more coffee in the room but I suppose reception would have always got me some had I of asked. Breakfast, we paid £18 each to have a breakfast and thought as it was so quiet a nice full English would of been cooked fresh, how WRONG we were, the bacon was overcooked and hard, sausages white on one side, eggs snotty, mushrooms not cooked. The bacon was obviously cooked in the oven and I would say either the day before or very early on.( starts at 7am and we went 7,15) I would have thought only cooking for a handful of guests they could of cooked it fresh. After our room had been cleaned ( quickly) all of a sudden 2 small bottles of water appeared so assume it was forgotten the day before. 2nd day breakfast we only had toast as didn’t want to try the full English again. Expensive toast for £18. My husband did ve a couple of crossiants…had a swim on our own which was nice. Overall I wouldn’t stay here again..I think he breakfast put us off.
Stayed 2 nights in Dec 2023
Response from Loanne on 23 Dec 2023
Dear Dawn, Many thanks for the feedback following your recent stay. It's excellent to hear that all staff were helpful and that you made use of our Spa Facilities! I apologise to hear that you found the food to be below standard. All of the breakfast items are cooked fresh each morning of service . Your feedback shall be passed onto our Head Chef who can review the cooked food. We appreciate all the feedback that we are provided with as it helps us to improve our food standards. Hopefully we'll be able to welcome you back to the hotel again in the future in order for us to really exceed your expectations of Stratford Manor. Once again, many thanks!

8/10 Good

Sally

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed to visit Stratford Christmas Markets.
Room was very clean and well presented. Reception staff very helpful and courteous.I felt the bar in the evenings was understaffed, often kept waiting for someone to appear to serve, one person trying to serve, clear tables and stock bar, often disappearing out of sight. On the Saturday night, there was a function being held in another area, and staff transferred away from hotel bar to assist in function leaving a very disgruntled barman alone to cope. When function ended, drunk partygoers made a lot of noise in car parks and in hotel into the early hours of the morning. First night was fine, second night was a completely different experience. Plenty of choice for breakfast, but again inconsistencies between the two mornings.
Stayed 2 nights in Dec 2023
Response from Loanne on 11 Dec 2023
Dear Sally, Thank your for providing us with feedback following your recent stay. It's fantastic to hear that our lovely Reception Team provided such professionalism and that our Housekeeping Team did an amazing job in preparing for your arrival. We are sorry to hear that you felt that our Food and Beverage Team were understaff and diverted during your stay with us. I have ensure that your comments are passed onto our Food and Beverage Manager who can take a look into this issue. We appreciate all the feedback we are provided with and look forward to seeing you again soon. Many thanks!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Loanne on 11 Dec 2023
Dear Alan, Many thanks for the fantastic feedback following your stay. We are delighted to hear that you had a wonderful experience with us! We look forward to seeing you again soon, many thanks!

6/10 Okay

Ian

Stayed 1 night in Nov 2023
Response from Loanne on 20 Dec 2023
Dear Ian, Thank you for taking your time to leave us with feedback following your recent stay. We are delighted to hear that you enjoyed your stay with us. We appreciate all the feedback we receive. Once again, many thanks!

2/10 Terrible

Takka

Stayed 1 night in Nov 2023
Response from Loanne on 20 Dec 2023
Dear Takka, Thank you for taking your time to leave us with feedback following your recent stay. We are sorry to hear that you had a disappointing experience with us. We appreciate all the feedback we receive. Once again, many thanks!

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice base for a Stratford trip. Liv on reception is a credit to the hotel. Friendly helpful, knowledgable. Top class Poached eggs for breakfast were absolutely perfect. Restaurant staff amazing during a busy breakfast. Makes a real difference when staff care. Only negative is no aircon in the room, summer that might be an issue. But loved the weekend and felt at home. Great pool, ok gym and a cool little games room.!
Stayed 2 nights in Nov 2023
Response from Loanne on 21 Nov 2023
Dear Lloyd, Many thanks for the fantastic feedback! We are delighted to hear that Liv provided such professionalism during your stay! It's fantastic to hear that you made use of our Spa Facilities, Games Room and our dining experiences. We look forward to seeing you again, many thanks!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel could be better
It's a shame but my stay wasn't the greatest compared to other stays in hotels. There was a big event on in the hotel yesterday evening, but when we went to eat in the bar there was a very big queue for drinks and food, which should have been managed and provided for in the function room. We weren't alone being frustrated by the impact on guests staying as I overheard another couple staying to staff they shouldn't have to queue up in that huge queue as they're paying to stay. When the food came out one of the 4 of us had a pizza that was cold and the other 3 waited for 15 minutes after for ours to arrive. Two of ours were given to us and then the staff came out and took it away but didn't explain why. We other heard others complaining to the receptionist that the food was not good and the receptionist was heard saying yes we've had a number of people complaining about the food. In our room you couldn't watch the telly as there was a problem with the aerial. The pillows were awful and it was difficult to sleep. Wouldn't recommend staying at this hotel.
Stayed 1 night in Nov 2023
Response from Loanne on 21 Nov 2023
Thank you for your feedback following your recent stay. We are sorry to hear your disappointing experience in our restaurant. I have ensured that your comments are passed onto our Head Chef who can take a look into the service times. Our Maintenance Manager will also be made aware of the TV issues. We appreciate all the feedback we are provided with us it helps us to improve our service timings and the room factifies! We apologise once again, many thanks!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel. Generally clean & tidy. However high dusting in room had not been carried out for some time. Ceiling light visibly covered in significant dust.
Stayed 1 night in Nov 2023
Response from Loanne on 8 Nov 2023
Dear Alison, Many thanks for the fantastic feedback! We are delighted to hear that all staff were friendly! We are sorry to hear that there were still some speckles of dust. I have passed your comment onto our Head Housekeeper, who can take a look into the issue. We appreciate all the feedback we are provided and look forward to seeing you soon, many thanks!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing dated hotel
The hotel front lobby and convention rooms were nice. The guest rooms and decor was a bit dated, particularly the bathrooms. When we arrived we had asked for a twin room but were given a double and a pull out sofa bed with a 2 inch thick mattress which neither myself nor my friend would sleep on. Given the hotel cost £207 for the night, i expected better. I've stayed in a lot nicer for a lot less. The service at the hotel bar was extremely slow, "we dont have this, we don’t have that" (decaff coffee or white bread for sandwiches being examples!). It took a good 20 mins to get drinks from the bar. The fact that it is designed for functions and "spa" facilities youd think they would be able to cope with these requests without blaming things onvthe fact that they "have a funtion on tonight". My room was freezing cold, even with the radiator on. The staff seemed friendly and helpful enough until my friend made a complaint and was left in tears! Thankfully i wont be going there again, and definitely not value for money.
Stayed 1 night in Nov 2023
Response from Loanne on 7 Nov 2023
Thank you for taking your time to leave us with feedback following your recent stay. Unfortunately, there was an error in our system from our Central Team, which we can only apologise for. Our Front of House Manager had also provided you with an additional complimentary bedroom for the error. We also apologise for the long waits at the bar and the stock of some of our drinks and food items. Your feedback will be passed onto our Food and Beverage Manager, as well as our Head Chef who can take a look. We appreciate all the feedback we are provided with as it helps us with our service and standards. We can only apologise once again for the experience you had whilst you are with us. We hope you will consider staying with us again, so we can restore your faith in Stratford Manor.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shakespear away week
Very good stay...
Stayed 4 nights in Oct 2023
Response from Loanne on 27 Oct 2023
Dear Stephen, Many thanks for the feedback! We are delighted to hear that you had an excellent experience with us! We look forward to seeing you again, many thanks!

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated conveniently for a trip to Stratford. Grounds are peaceful, countryside views. Pool and spa area is lovely.
Stayed 1 night in Oct 2023
Response from Loanne on 27 Oct 2023
Dear Tara, Many thanks for the fantastic feedback. We are delighted to hear that you made use of our Spa Facilities and location. We look forward to seeing you again, many thanks!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every 1 friendly staff were fantastic could not fault the food as people have made bad reviews excellent service..
Stayed 2 nights in Oct 2023
Response from Loanne on 23 Oct 2023
Dear Debbie, Many thanks for the fantastic feedback! We are delighted to hear that the lovely team all provided such professionalism and that you had wonderful dining experiences with us! We look forward to seeing you again soon. Many thanks!

10/10 Excellent

SHAMIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay but poor breakfast
Our room was clean, staff were amazing, spa and leisure centre was amazing too. The breakfast was not so good, limited choice, the English breakfast was not brilliant and the meats/bacon was near the vegetarian dishes and there was cross contamination and hash browns were over cooked or burnt. Staff at breakfast were amazing too, but choices for breakfast were limited and poorest to what I have had at other hotels
Stayed 4 nights in Oct 2023
Response from Loanne on 23 Oct 2023
Dear Shamim, Many thanks for the feedback following your recent stay. We are delighted to hear that all staff provided such professionalism and that that you thoroughly enjoyed our Spa Facilities! We are sorry to hear your disappointment with your breakfast experience. I shall ensure that your comments are passed onto our Food and Beverage Manager who can take a look into the layout of the breakfast buffet, and our Head Chef who can look into the standards, We appreciate all the feedback we are provided with and we look forward to seeing you again soon. Many thanks!

8/10 Good

A C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on 10 Oct 2023
Many thanks for your great feedback! We hope to see you again soon!

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good base close to Stratford
The hotel is about 3 miles outside Stratford and has excellent facilities. The staff are friendly and hard working. The room was very comfortable and clean. The food and service was very good.
Stayed 1 night in Sep 2023
Response from Loanne on 3 Oct 2023
Dear MArc, Many thanks for the fantastic feedback. We are delighted to hear that you made your of our facilities at the hotel! I shall ensure that your comments are passed onto our fantastic Housekeeping team, who did an amazing job in preparing for your arrival! We look forward to seeing you again, many thanks!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Loanne on 3 Oct 2023
Dear Jane, Many thanks for the feedback. We are delighted that you had a great experience with us and look forward to seeing you again, many thanks!

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and Friendly, Helpful Staff
Overall I would say that the hotel was good, however, there are a couple of things which could be improved. Firstly in the spa, bearing in mind we had booked for a peaceful break away from our children, there were 1-2-1 swimming lessons taking place using a large portion of the pool. I don't believe this was advertised as I probably wouldn't have booked knowing this. Secondly, the restaurant was good but I was a bit aggrieved having to pay an additional £15 per person for a simple buffet breakfast. Lastly, in the room, the bed was not particularly comfortable and so unfortunately I did not get a good nights sleep. Also, there was a fire alarm early in the morning which we do not believe was pre-planned. Fortunately my wife and I were already awake but would not have been impressed otherwise. I would like to add that the hotel is in a great location, all the staff were amazing and the hotel is generally nice, clean, and well maintained.
Stayed 1 night in Sep 2023
Response from Loanne on 27 Sept 2023
Dear Damon, Many thanks for the feedback. It's fantastic to hear that all staff provided such professionalism and that you found your room to be clean in which our excellent Housekeeping team did a great job in preparing for your arrival. We are sorry to hear that you were not made aware of the swimming lessons within the Spa and I shall pass your comments onto our Spa Manager. I shall also pass your comments to our Head Chef who can take a look into the breakfast buffet. We appreciate all the feedback we are provided with and look forward to seeing you again. Many thanks!

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely weekend attending a conference
Stayed 2 nights in Sep 2023
Response from Loanne on 19 Sept 2023
Dear Bryan, Many thanks for the lovely feedback. We are delighted to hear that you had a lovely weekend with us whilst attending a conference. We look forward to seeing you again, many thanks!

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big property, plenty of parking. Room overlooked golf green. Didn’t like carpets.
Stayed 2 nights in Sep 2023
Response from Reception on 18 Sept 2023
Dear Lynda,Many thanks for taking the time to leave your feedback. We are so pleased to hear that you enjoyed your stay with us and a view out onto the gardens. We hope to see you again soon.Many thanks

8/10 Good

Julie

Stayed 2 nights in Sep 2023
Response from Loanne on 19 Sept 2023
Dear Julie, Many thanks for the feedback. We are delighted that you had a wonderful experience with us. We look forward to seeing you again, many thanks!

10/10 Excellent

nick

Stayed 1 night in Sep 2023
Response from Reception on 18 Sept 2023
Dear Nick,Many thanks for taking the time to leave your feedback. We are so pleased to hear that you enjoyed your stay with us and we hope to see you again soon.Many thanks

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was very hot with no air conditioning There was a fan in the wardrobe in the room but it was covered in thick dust Dirty robes covered in make up hanging in the bathroom Not at all what we expected
Stayed 1 night in Sep 2023
Response from Reception on 18 Sept 2023
Dear Guest,Many thanks for taking the time to leave your feedback. I am sorry to hear that you did not enjoy your stay with us, unfortunately the hotel does not advertise has having air conditioning in the rooms. I am sorry to hear there were come cleanliness issues with the room, we always do our best to rectify these on site when made aware of any issued during a guests stay but I will pass on your comments to the housekeeping team to investigate.Many thanks

8/10 Good

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was nice, but unfortunately the cups were not very clean and the bed sank in to the middle. Food was lovely although maybe a little expensive. Staff were nice.
Stayed 1 night in Sep 2023
Response from Reception on 18 Sept 2023
Dear James,Many thanks for taking the time to leave your feedback. We are so pleased to hear that you enjoyed your stay with us and that the staff were so good. We hope to see you again soon.Many thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located to Stratford upon Avon. Clean rooms and comfortable bed. Pool was updated and clean. Fitness facility was old and dusty. Breakfast was moderate quality but aimed at volume. No cook to order option.
Stayed 2 nights in Sep 2023
Response from Loanne on 11 Sept 2023
Many thanks for the feedback following your recent stay. It's fantastic to hear that Housekeeping did an amazing job in preparing you stay and your lovely comments shall be passed on. The Spa Manager shall also be informed about the dusty gym and the Head Chef in regards to the breakfast. We shall take into consideration cook to order and also pass this onto our Head Chef, who can look into this. We appreciate all the feedback we are provided with and we look forward to seeing you again. Many thanks!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great facilities
Stayed 1 night in Sep 2023
Response from Loanne on 7 Sept 2023
Dear David, Many thanks for your feedback. We are delighted to hear that you had a wonderful experience with us! We look forward to seeing you again, many thanks!

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Donkin's stay at Stratford Manor Hotel
It was a very enjoyable stay at the Stratford Manor Hotel. On arriving the Reception staff were pleasant and efficient. The rooms were spacious, clean and very comfortable beds. We were on a B and B basis and the breakfast was very good.
Stayed 1 night in Aug 2023
Response from Loanne on 5 Sept 2023
Dear Susan, Many thanks for the fantastic feedback! It's fantastic to hear that our Reception Team were able to check you in efficiently and that our Housekeeping Team did an amazing job in preparing for your arrival! We look forward to seeing you again soon, many thanks!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in the country.
We enjoyed our short (3 night) stay at this most welcoming and pleasant hotel. The staff were polite and attentive, and always ready to help. The food was good, but we do consider the Lounge menu to be a little sparse in choice. However, Ricky was always prepared to meet our needs and requests. An ideal location to go to Coventry or Stratford-upon-Avon which we would happily go again.
Stayed 3 nights in Aug 2023
Response from Loanne on 2 Sept 2023
Dear Robert, Many thanks for the feedback. It's fantastic to hear that all staff provided such professionalism and Ricky went above and beyond in meeting your requests. Your comments shall be passed onto our Head Chef in regards to the Lounge Menu options. We look forward to seeing you again, many thanks!

10/10 Excellent

Charl

Stayed 1 night in Aug 2023
Response from Loanne on 1 Sept 2023
Dear Charl, Many thanks for the fantastic feedback! We are delighted that you enjoyed your stay with us. We look forward to seeing you again, many thanks!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from VG on 30 Aug 2023
Dear Alex,Many thanks for your great feedback! We hope to see you again soon!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Fabulous staff in a badly managed hotel.
Stayed 1 night in Aug 2023
Response from Reception on 24 Aug 2023
Dear Lisa,Many thanks for your feedback, I am sorry to hear that you did not enjoy your stay with us, if you would like to disucss your thoughts further, please feel free to contact us directly at the hotel and we will be more than happy to chat to you. We are constantly striving to improve our guest experience and appreciate all feedback in order to acheive this.

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very relaxing.
Stayed 1 night in Aug 2023
Response from Reception on 22 Aug 2023
Dear Keith,Many thanks for your great feedback, we are so pleased to hear you enjoyed a relaxing stay with us! We hope to see you again soon!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Reception on 21 Aug 2023
Dear Victoria,Many thanks for your great review! We hope to welcome you back to the hotel again soon!

10/10 Excellent

ian

Stayed 2 nights in Aug 2023
Response from Reception on 20 Aug 2023
Dear Ian,Many thanks for your great feedback! We hope to welcome you back to the hotel again soon!

10/10 Excellent

Charlie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
A lovely hotel, well worth the money.
We chose to stay here for a short trip to see friends and explore the local area of Stratford Upon Avon. Check in was incredibly quick and we were greeted by helpful, informative and friendly staff. The hotel was clean and modern and had great facilities. The pool was perfect for a little swim with our 1 year old. We ordered drinks and dessert at the hotel bar one evening, although a little slow to receive them, the staff were again very welcoming and the food was good too. A lovely hotel, well worth the money. 10/10 would definitely recommend.
Stayed 2 nights in Aug 2023
Response from Loanne on 17 Aug 2023
Dear Charlie, Many thanks for the feedback! It's fantastic to hear that our Reception Team were able to check you in efficiently and made use of our facilities! Your comments shall also be passed onto our fantastic food and beverage and kitchen team who helped make your dining experience memorable! However we shall get the Food and Beverage Manager to see where we can improve our service. We look forward to seeing you again soon, many thanks!

10/10 Excellent

Leena

Travelled with partner
Liked: Amenities
Loved our stay there, close to everything.
Stayed 1 night in Aug 2023
Response from Loanne on 15 Aug 2023
Dear Leena, Many thanks for the fantastic feedback. We are delighted that you enjoyed your stay with us. We look forward to seeing you again soon, many thanks!

6/10 Okay

Ian

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Not what we expected
Room was clean. Bed too soft. Checked in late afternoon and told there was no availability in the restaurant. Went in pool until closed and back in the morning. It had not been cleaned overnight
Stayed 1 night in Aug 2023
Response from Loanne on 14 Aug 2023
Dear Ian, Many thanks for the feedback. It's fantastic to hear that our Housekeeping Team did a fantastic job preparing for your arrival and your comments shall be passed to them. It's disappointing to hear that you were unable to dine with us in our Restaurant and that our spa Facilities hadn't be cleaned and shall be passed to our Spa Manager. We are sorry that no other dining option was offered to you and shall be passed onto our Food and Beverage Manager. Hopefully we'll be able to welcome you back to the hotel again in the future in order for us to really exceed your expectations. Many thanks!

6/10 Okay

Sally

Travelled with family
Liked: Amenities
2 main bar area staff were friendly and helpful. But overall we didn’t find it a helpful hotel. The food was fine for bar food. The pool was small but adequate. I would compare this hotel to a 3 star rather than 4.
Stayed 1 night in Aug 2023
Response from Loanne on 14 Aug 2023
Dear Sally, Thank you for your feedback. It's fantastic to hear that 2 members of our bar staff was helpful. We are sorry to hear that you found our Hotel unhelpful and our swimming pool small. I hope you will consider staying with us again in the future, for us to restore your faith in the hotel, and leave you with a better impression of us here at Stratford Manor Hotel.

10/10 Excellent

Collete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Stayed 1 night in Aug 2023
Response from Loanne on 8 Aug 2023
Dear Collete, Many thanks for the fantastic feedback. We are delighted that you had an amazing stay with us and look forward to seeing you again.Many thanks!

10/10 Excellent

Jasmin

Travelled with family
Liked: Amenities
Our experience was unbelievable! The staff were incredibly friendly and hotel was comfortable and welcoming! They even looked after my small pooch so I could have a swim with my children.
Stayed 2 nights in Aug 2023
Response from Loanne on 7 Aug 2023
Dear Jasmin, Many thanks for the fantastic feedback. We are delighted that you all had a fantastic experience with us, including your little furry friend. We do ensure that all furry friends are equally pampered. We look forward to seeing you all again soon, many thanks!

10/10 Excellent

Paula, Mount Royal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. If you have a car, it is convenient to Stratford upon Avon, Warwick Castle, Kenilworth and other sites in the area. Lots of free parking and very quiet area. There is a very nice indoor pool and games room. If the weather is fine, have a drink on the outdoor terrace. The rooms are very nicely done, we had a big bath tub, very comfortable beds, a Nespresso machine and large windows that could open for fresh country air.
Response from Reception on 6 Aug 2023
Dear Paula,Many thanks for taking the time to leave us your feedback, it's great to hear you enjoyed your stay with us and found our facilities to be so good. We do hope to welcome you back to the hotel again soon!

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Loanne on 29 Jul 2023
Dear Janine, Many thanks for the fantastic feedback. We are delighted that you had a wonderful stay with us and we look forward to seeing you again. Many thanks!

8/10 Good

Moira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant chain hotel near to Stratford on Avon
Comfortable hotel. Pleasant grounds. Warm quiet swimming pool and steam room. Sauna not quite warm enough. Service friendly. Room with good WiFi , TV, view of rabbits from window.
Stayed 1 night in Jul 2023
Response from Reception on 21 Jul 2023
Dear Moira,Thank you for taking the time to provide us with your feedback, we are so glad to hear that you enjoyed your stay with us and enjoyed a lovely view of the grounds and wildlife from your room! We do hope to welcome you back to the hotel again soon!

10/10 Excellent

CJ

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When we entered the room, there was a welcome present for our dog and a cosy basket. Very thoughtful and much appreciated by us. The bed were luxurious: very hard to get out off in the mornings😃
Stayed 2 nights in Jul 2023
Response from Reception on 21 Jul 2023
Dear CJ,Many thanks for your great review! We are so glad to hear that you and your dog enjoyed your stay with us and you found the bed to be so comfortable! We hope to see you all again soon!

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the property and the hosts were lovely. food was prepared with care
Stayed 2 nights in Jul 2023
Response from Reception on 21 Jul 2023
Dear Suzanne,Many thanks for providing such lovely feedback, we do hope to welcome you back to the hotel again soon!

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and confortable stay
Clean and comfortable dog friendly room in quiet, pleasant surroundings but only a short drive into Stratford Upon Avon
Stayed 1 night in Jul 2023
Response from Reception on 19 Jul 2023
Dear Garry,Many thanks for taking the time to provide us with your feedback. It's great to hear that you enjoyed your stay with us and found the location to be so good. We hope to see you again soon!

10/10 Excellent

Theresa

Stayed 2 nights in Jul 2023
Response from Reception on 19 Jul 2023
Dear Teresa,Many thanks for your great review! We hope to see you again soon.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Reception on 18 Jul 2023
Dear Teresa,Many thanks for your great feedback! We hope to see you again soon!